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June 14, 2019 NHTSA CAMPAIGN NUMBER: 19V458000
Passenger Air Bag may not Deploy Properly
An air bag that does not deploy as intended can increase the risk of injury in the event of a crash.
NHTSA Campaign Number: 19V458
Manufacturer Mercedes-Benz USA, LLC.
Components AIR BAGS
Potential Number of Units Affected 11
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350 4Matic and GLE450 4Matic vehicles. In the event of a crash while the temperature in the passenger cabin is very high, the passenger frontal air bag deployment may be delayed or may not completely deploy.
Remedy
MBUSA has notified dealers. All affected vehicles are still within the manufacturer’s control. Dealers will replace the passenger air bag module, free of charge. The recall began August 14, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019070011.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Passenger-side Airbag (PSAB) Module MY20 167 (GLE-Class) |
DATE: August 14, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | August 14, 2019 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace PSAB Module | |
| 2019070011 | 19V458 | 19P9193001 | ||
| This is to notify you of a new Recall Campaign regarding incorrect folding of the passenger airbag on 11 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August14, 2019. | ||||
| Background | ||||
| Issue | Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the timing of and/or deployment of the passenger airbag might not meet specifications. At extreme temperatures in the passenger compartment (over +85°C/ 185℉) there may be a delay in the deployment of the airbag or it may not completely deploy. In the event of a crash where the passenger airbag is activated, the performance of the airbag might be impaired. This might lead to an increase risk of injury for the front passenger. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front passenger airbag module on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 11 | |||
| Total Vehicles in Dealer Inventory | 1 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will not be mailed for this topic since none of the affected vehicles have been retailed to customers. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2019070011, August 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class vehicles (167 platform) Model Year 2020 PSAB Incomplete Deployment |
Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the timing of and/or deployment of the passenger airbag might not meet specifications. At extreme temperatures in the passenger compartment (over +85°C/ 185℉) there may be a delay in the deployment of the airbag or it may not completely deploy. In the event of a crash where the passenger airbag is activated, the performance of the airbag might be impaired. This might lead to an increase risk of injury for the front passenger. An authorized Mercedes-Benz dealer will replace the front passenger airbag module on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 11 vehicles are involved
Before beginning work, no SRS fault message may be present in the instrument cluster.
If a SRS fault message is present before beginning work, it must be rectified. The fault rectification may not be invoiced together with the recall.
Work procedure
- Disconnect ground line from the on-board electrical system battery.
- Replace front passenger airbag (AR91.60-P-0664ME).
- Connect ground line to on-board electrical system battery.
- Switch ignition to position 1. To do so, press start button once without touching the brake pedal. Check if the airbag indicator lamp (A, Figure 1 or 2) goes off permanently after a few seconds. The SRS check after airbag replacement verifies correct installation.
Primary Parts Information
| Qty. | Part Name | Part Number | Estimated Replacement Rate |
| 1 | Front passenger airbag | A 167 860 78 01 | 100% |
Warranty Information
Operation: Replace front passenger airbag (02-1132)
Includes: Disconnect and connect ground line of on-board electrical system battery.
| Damage Code | Operation Number | Labor Time (hrs.) |
| 91 930 01 7 | 02-1132 | 1.0 |
Note
Operation Number labor times are subject to change.
P-RC-2019070011
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Passenger-side Airbag (PSAB) Incomplete Deployment MY20 167 (GLE-Class) |
DATE: June 21,2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | PSAB Incomplete Deployment | |
| TBA | 19V458 | PEND PSAB INC DEP | ||
| This is to notify you of a new Recall Campaign regarding incorrect folding of the passenger airbag on 11 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on June 21, 2019. |
||||
| Background | ||||
| Issue | Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform), the deployment of the passenger airbag might not meet specifications. At extreme temperatures in the passenger compartment (over +85°C/ 185℉) there may be a delay in the deployment of the airbag or it may not completely deploy. In the event of a crash where the passenger airbag is activated, the performance of the airbag might be impaired. This might lead to an increase risk of injury for the front passenger. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front passenger airbag module on the affected vehicles. | |||
| Parts | Parts are not yet available. An additional notification will be sent once the parts are available for repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 11 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLE350 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
9 Associated Documents
Recall Quarterly Report #1, 2019-3
RCLQRT-19V458-8455.PDF 211.143KB
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Recall Quarterly Report #2, 2019-4
RCLQRT-19V458-3003.PDF 211.241KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-19V458-9494.PDF 218.928KB
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Recall Acknowledgement
RCAK-19V458-2218.pdf 296.021KB
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Defect Notice 573 Report
RCLRPT-19V458-4270.PDF 218.843KB
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Manufacturer Notices(to Dealers, etc.) – Recall Campaign Launch Notification. Replace Passenger-side Airbag (PSAB) Incomplete Deployment Module MY20 167 (GLE-Class) Model Year 2020.
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Manufacturer Notices(to Dealers, etc.) – Recall Campaign Initial Notification Carbon-Fiber Driveshaft Bonding MY16-17 190 (GT-Class.)
RCMN-19V458-8175.pdf 185.322KB
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Remedy Instructions and TSB
RCRIT-19V458-0228.pdf 211.257KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V458-9054.PDF 211.327KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V458&docType=RCL
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Bestseller No. 10
OBD2 Scanner TOPDON AD500 Oil/SAS/Throttle/TPMS/BMS/EPB Reset Engine/ABS/SRS/Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API
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