April 18, 2019 NHTSA CAMPAIGN NUMBER: 19V309000
High Beams May Not Deactivate by Switch
Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle’s lights, increasing the risk of crash.
NHTSA Campaign Number: 19V309
Manufacturer Daimler Vans USA, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 1,517
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3FERNLI.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Recall Campaign Notification Model 907 (Sprinter), Model Year 2019 High-beam Assist | DATE: June 4, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN LAUNCH NOTIFICATION
June 4, 2019
| Campaign No. : | Campaign Desc. : | High-beam Assist | |
| 2019050015 | VS3FERNLI | ||
| This is to notify you of the Recall Campaign to update software for signal acquisition and actuation module on approximately 1,517 MY19 Mercedes-Benz and Freightliner Sprinter vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs are flagged as “Open” in VMI. | |||
| Background | |||
|
Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz and Freightliner Sprinter vans, has determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles, the high-beam function may no longer be automatically deactivated. Furthermore, it is possible that the function lever used to deactivate the high-beam function may not be operable when the automatic high-beam function is activated (Intelligent Headlight Control) and the camera is malfunctioning at the same time. In this case, in order to deactivate the high-beam function, the light rotary switch must be turned to “manual driving light”, and then the function lever must be actuated. A constant activation of the high-beam function could lead to significant glare to oncoming traffic, thereby increasing the risk of a crash. | ||
| What We’re Doing | An authorized Mercedes-Benz or Freightliner Sprinter dealer will update the software for the signal acquisition and actuation module. | ||
| Parts | No replacement parts are required. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | VS30 Sprinter (platform 907) | ||
| Vehicle Populations | |||
| Total Recall Population | 1,517 | ||
| Dealer Inventory | 291 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Mercedes-Benz and Freightliner Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Mercedes-Benz and Freightliner Sprinter vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in mid-June, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. | ||
| While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2019050015, June 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 (Sprinter), Model Year 2019 High-beam Assist |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz and Freightliner Sprinter vans, has determined that on certain Mercedes-Benz and Freightliner Sprinter vehicles, the high-beam function may no longer be automatically deactivated. Furthermore, it is possible that the function lever used to deactivate the high-beam function may not be operable when the automatic high-beam function is activated (Intelligent Headlight Control) and the camera is malfunctioning at the same time. In this case, in order to deactivate the high-beam function, the light rotary switch must be turned to “manual driving light”, and then the function lever must be actuated. A constant activation of the high-beam function could lead to significant glare to oncoming traffic, thereby increasing the risk of a crash. An authorized Mercedes-Benz or Freightliner Sprinter dealer will update the software for the signal acquisition and actuation module.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1,517 vehicles are involved.
Warranty Information
Operation items and work units
| Operation number | Operation text | Labor Time (hrs.) | Damage Code |
| 02 2443 | Connect/disconnect vehicle diagnosis system | 0.1 | 82 910 79 7 |
| 02 2445 | Connect/disconnect charger (vehicle diagnosis system connected) | 0.1 | 82 910 79 7 |
| 02 2442 | Update software for control unit (vehicle diagnosis system connected) | 0.1 | 82 910 79 7 |
Procedure
| Notes on programming control units | AH54.21-P-0001-03Z | ||
| Check | |||
| 1 | Check whether the vehicle is affected by the measure | Affected vehicles: Update software for signal acquisition and actuation module (code: VS3FERNLI, acc. no.: 82 910 79)
Model 907.### ## as of 000552 up to 086787 with code LA1 (High beam assistant) For authorized Mercedes‑Benz service partners, only the entry in the “Extended VEGA Application“(EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | SM54.21-D-0184-01SG |
| Update Software | |||
|
2
| Connect diagnostic system. | It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | AD00.00-D-2000-06TS |
| 3 | Connect charging equipment.
Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle | During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system. Otherwise any undervoltage that occurs may damage the control units.
Follow the operating instructions for the charger. Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. | AR54.10-D-1127TS |
| 4 | Update signal acquisition and actuation module software. | To do this, select the following menu items: Control unit view → N10 – Signal acquisition and actuation module (SAM) → Adaptations → Commissioning
It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | |
| 5 | Disconnect diagnostic system. | AD00.00-D-2000-06TS | |
| 6 | Remove charger from vehicle. | AR54.10-D-1127TS | |
4 Affected Products
Vehicles
| FREIGHTLINER | SPRINTER 2500 | 2019 |
| FREIGHTLINER | SPRINTER 3500 | 2019 |
| MERCEDES BENZ | SPRINTER 2500 | 2019 |
| MERCEDES BENZ | SPRINTER 3500 | 2019 |
9 Associated Documents
Recall Acknowledgement
RCAK-19V309-4859.pdf 244.864KB
Defect Notice 573 Report
RCLRPT-19V309-3666.PDF 213.908KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V309-7829.pdf 680.675KB
Owner Notification Letter(Part 577)
RCONL-19V309-6616.pdf 64.299KB
Owner Notification Letter(Part 577)
RCONL-19V309-9604.pdf 188.542KB
Recall 573 Report- Amendment 1
RCLRPT-19V309-9651.PDF 214.137KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V309-5340.PDF 211.333KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V309-4821.PDF 211.146KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V309-2334.PDF 211.246KB
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