April 10, 2019 NHTSA CAMPAIGN NUMBER: 19V290000
Loss of Power Steering Assist Due to Corrosion
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
NHTSA Campaign Number: 19V290
Manufacturer Daimler Vans USA, LLC
Components STEERING
Potential Number of Units Affected 9,471
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Remedy
DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS2SCHRALU.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
TO: Mercedes-Benz DealerPrincipals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, DM Regulatory Management and Campaigns |
| RE: Recall Campaign Initial Notification MY16 – MY17 447 Mercedes-Benz MetrisSteering Gear Bolt Corrosion | DATE: May 31, 2019 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN INITIAL NOTIFICATION
May 31, 2019
| Campaign No. : | Campaign Desc. : | Steering Gear Bolt Corrosion | |
| TBD | PDGSCHRALU | ||
| This is to notify you of the upcoming Recall Campaign to replace the aluminium bolts with steel ones and apply wax to the steering gear on all potentially affected Metris vehicles on approximately 3,704 MY16-MY17 Mercedes-Benz Metris (447) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI. | |||
| Background | |||
|
Issue | DAG determined that the aluminum bolts affixing the steering gear housing cover and the aluminum bolts affixing the power pack could corrode due to the intrusion of moisture and road salt (brine) while the vehicle is operating in certain geographic areas with high salt concentrations. Advanced corrosion can weaken the strength of the bolts. If all three of the mounting bolts on the power pack become compromised, the power pack could separate from the steering gear and cause the power steering to fail, increasing the risk of a crash. | ||
| What We’re Doing | DAG will conduct a voluntary safety recall for Mercedes-Benz Metris vehicles in the following twenty-three (23) US “Salt-Belt-States”:
Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia, Wisconsin.
An authorized Mercedes-Benz | ||
| Parts | Parts are still being verified. An additional notification will be sent when parts are available for repair. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2016 – 2017 | ||
| Vehicle Model | Metris (447 Platform) | ||
| Vehicle Populations | |||
| Total Recall Population | 3,704 | ||
| Dealer Inventory | 2 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY16 – MY17 Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY16 – MY17 Metris vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed in early June, 2019. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
IMPORTANT SAFETY RECALL #2019100002
This notice applies to your vehicle
VIN:
Steering Gear Bolt
NHTSA Recall #19V290
November, 2019
2019100002
|
Dear Mercedes-Benz Metris Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vans, has decided that a defect which relates to motor vehicle safety exists in certain Model
Year 2016 – 2017 Mercedes-Benz Metris vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that the aluminum bolts affixing the steering gear housing cover and the aluminum bolts affixing the power pack might corrode due to the intrusion of moisture and road salt (brine) while the vehicle is operating in certain geographic areas with high salt concentrations. Advanced corrosion can weaken the strength of the bolts. If all three of the mounting bolts were compromised due to corrosion, the power pack could separate from the steering gear and cause the power steering to fail, increasing the risk of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz Metris dealer will replace the aluminium bolts with steel ones and apply wax to the steering gear. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your tme is a top priority. While the minimum repair time can be up to approximately 5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shoppinz-tools/find-a-dealer. Please mention you are scheduling an appointment to replace and wax the screws on the steering gear under Recall Campaign # 2019100002.You may be asked for your Il-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your srmartphone, scan the QR code to the Left. |
A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301 , you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1 200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
2 Affected Products
Vehicle
| MERCEDES BENZ | METRIS | 2016-2017 |
7 Associated Documents
Interim Owner Notification Letter(Part 577)
RIONL-19V290-2091.pdf 150.158KB
Manufacturer Notices(to Dealers,etc)
Recall Acknowledgement
RCAK-19V290-1539.pdf 246.136KB
Defect Notice 573 Report
RCLRPT-19V290-5694.PDF 215.615KB
Interim Owner Notification Letter(Part 577)
RIONL-19V290-7297.pdf 150.153KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V290-5285.PDF 211.153KB
Owner Notification Letter(Part 577)
RCONL-19V290-0614.pdf 237.526KB
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