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NHTSA Campaign Number: 18V912
Manufacturer Mercedes-Benz
USA, LLC.
Components VISIBILITY, AIR BAGS
Potential Number of Units Affected 13
Sunroof Bonding may Allow Water to Leak in
Water leaking into the vehicle from around the sunroof may affect the electrical contacts of the window air bag, potentially causing the window air bag to not deploy as intended, increasing the risk of injury in the event of a crash.
Summary
Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The sunroof bonding may allow water to leak into the vehicle.
Remedy
Mercedes has notified owners, and dealers will inspect the bonding of the panorama sliding sunroof and the electrical contacts of the window air bag on the affected vehicles, replacing the components as necessary, free of charge. An interim letter was mailed February 13, 2019, to notify owners of the issue. A second letter will be sent once the repair is available. Owners may contact Mercedes customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check Pano Roof Bonding, Rework if Necessary MY18-19 X156 (GLA-Class) | DATE: January 4, 2019 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN INITIAL NOTIFICATION
January 4, 2019
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Pano Roof Bonding, Rework if Necessary | |
| TBA | 18V912 | PEND 156 PRF BND | ||
| This is to notify you of a new Recall Campaign regarding the panoramic roof bonding on 13 Model Year (“MY”) 2018-19 GLA-Class (X156 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on January 4, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018 GLA-Class vehicles (156 platform), the bonding of the glass elements of the panorama sliding sunroof might not meet current production specification. Due to deviations during the adhesive bead application, the bonding might develop minor leaks. An authorized Mercedes-Benz dealer will check the bonding of the panorama sliding sunroof and replace it, if necessary. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available. | |||
| Parts | Parts are not yet available. An additional notification will be sent once the parts are available for repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2018-2019 | |||
| Vehicle Model | GLA-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 13 | |||
| Total Vehicles in Dealer Inventory | 1 | |||
|
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 GLA-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 GLA-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Check Panoramic Roof Bonding, Rework if Necessary
NHTSA Recall #18V912
February, 2019
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 GLA-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
DAG determined that on certain MY 2018-2019 GLA-Class vehicles (X156 platform), the bonding of certain elements of the panorama sliding sunroof might not meet current production specification which could result in leaks in the area near the window air bag. Water intrusion could impair the electrical connection of the window air bag, preventing the window air bag from deploying as intended, increasing the risk of injury for occupants in the event of a crash.
To remedy this issue, an authorized Mercedes-Benz dealer will check the bonding of the panorama sliding sunroof and replace it, if necessary. Additionally, the window air bags will be inspected, and replaced, if necessary. Unfortunately, the remedy parts are not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. When the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter advising when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to address your concerns or questions, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
RECALL CAMPAIGN INITIAL NOTIFICATION
January 4, 2019
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IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Check Panoramic Roof Bonding, Rework if Necessary
NHTSA Recall #18V912
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Recall Acknowledgement
February 20, 2019
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