NHTSA Campaign Number: 18V911
Manufacturer Mercedes-Benz USA, LLC.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 104
Horizontal Headlight Adjustment/FMVSS 108
If the headlights are not properly adjusted, the driver may have reduced visibility, increasing the risk of a crash.
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 CLS450, CLS450 4MATIC, and CLS53 AMG vehicles. The horizontal adjustment screw may not be effectively sealed, allowing the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, & Associated Equipment.”
Remedy
MBUSA has notified owners, and dealers will inspect the horizontal headlight adjustment screws, sealing them as necessary, free of charge. An interim letter was mailed to owners on February 13, 2019, notifying them of the issue. A second owner notification letter will be sent when the repair is available. Owners may contact Mercedes-Benz customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Check Headlight Screw, Rework if Necessary MY19 257 (CLS-Class) | DATE: January 4, 2019 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
RECALL CAMPAIGN INITIAL NOTIFICATION
January 4, 2019
| Campaign No. : | NHTSA ID | Campaign Desc. : | Check Headlight Screw, Rework if
Necessary | |
| TBA | 18V911 | PEND 257 HL | ||
| This is to notify you of a new Recall Campaign regarding the headlight screws on 104 Model Year (“MY”) 2019 CLS-Class ( 257 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on January 4, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain CLS-Class vehicles (257 platform), the horizontal adjustment mechanism might be accessible which does not meet the requirements of FMVSS 108. Subject vehicles are designed to meet this requirement by sealing off the headlamp horizontal adjustment screw with a nonremovable sealing cap after initial adjustment in the manufacturing plant. An authorized Mercedes-Benz dealer will check the horizontal headlight adjusting screws on the affected vehicles and seal them, if necessary | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available. | |||
| Parts | Parts are currently unavailable. An additional notification will be sent once the parts are available for repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | CLS-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 104 | |||
| Total Vehicles in Dealer Inventory | 43 | |||
|
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 CLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 CLS-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
RECALL CAMPAIGN INITIAL NOTIFICATION
January 4, 2019
Interim Owner Notification Letter
February, 2019
Recall Acknowledgement
February 15, 2019
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