NHTSA Campaign Number: 18V906
Manufacturer Mercedes-Benz USA, LLC.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 2,364
Incorrect Headlight Adjustment/FMVSS 108
If the low beam headlight is not properly adjusted, the driver may have reduced visibility, increasing the risk of a crash.
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300 and C300 4MATIC vehicles. The headlights on these vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
MBUSA has notified owners, and dealers will inspect the setting of the headlights and adjust them, as necessary, free of charge. An interim letter was mailed to customers to notify them of the issue on February 11, 2019. Owners will receive a second letter when the repair is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Headlamp Aiming MY 18-19 C-Class (205) | DATE: January 4, 2019 |
IMPORTANT NEW RECALL CAMPAIGN INFORMATION
| Campaign
No. : | NHTSA ID | Campaign Desc. : | Headlamp Aiming | |
| TBA | 18V906 | PEND 205 HL AIM | ||
| This is to notify you of a new Recall Campaign regarding the headlamp aiming in 2,364 Model Year (“MY”) 2018 C-Class (205 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on January 4, 2019. | ||||
| Background | ||||
| Issue | Daimler AG, (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that on certain Model Year (“MY”) 2018 C-Class (205 platform) vehicles, the low beam headlamp setting may not correspond to current production specifications. As a result, headlamp range may be reduced, which would not satisfy the requirements of Federal Motor Vehicle Safety Standard 108 and may increase the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available. | |||
| Parts | The remedy is currently unavailable. An additional notification will be sent once the remedy is available for repairs. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2018 | |||
| Vehicle Model | C-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 2,364 | |||
| Total Vehicles in Dealer Inventory | 63 | |||
|
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18 C-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18 C-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
RECALL CAMPAIGN INITIAL NOTIFICATION
January 4, 2019
Interim Owner Notification Letter
February, 2019
Recall Acknowledgement
February 15, 2019
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