Recall #2019010001 – Replace Passenger-side Airbag Module – 2010-2017 Mercedes-Benz C-Class, E-Class Coupe/Cabrio, GLK-Class, & SLS-Class

January 9, 2019 NHTSA CAMPAIGN NUMBER: 19V010000

Passenger Frontal Air Bag Inflator May Explode

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

 

NHTSA Campaign Number: 19V010

Manufacturer Mercedes-Benz USA, LLC.

Components AIR BAGS

Potential Number of Units Affected 288,779

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or “Zone A.”

Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or “Zone B.”

MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or “Zone C.”

These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

 

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM:  Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall – Phase 4 Passenger-side Airbag Expanded Model Years 2010 – 2017 Models 204, X204, 207, 197 (C-Class, GLK-Class, E-Class Coupe and Cabriolet, SLS-Class)	DATE: January 18, 2019

 

IMPORTANT TAKATA RECALL INFORMATION UPDATE

A new Defect Information Report (DIR) was filed by MBUSA with the National Highway Traffic Safety Administration

(NHTSA) as required under the 5^th Amended Coordinated Remedy Order (ACRO), on January 9, 2019, for Takata Recall

Phase 4 to include the passenger-side airbag on 288,779 vehicles for Zone-specific MY10-17 C-Class, E-Class, GLKClass, and SLS-Class vehicles.  Phase 4 includes the final population of Mercedes-Benz passenger cars with Takata airbag inflators containing non-desiccated ammonium nitrate propellant.  Please review the recall information below.   Since remedy parts are not yet available, under Federal Regulations an interim owner notification letter is required to be mailed within 60 days of the filing.  These interim customer notification letters will be mailed in waves starting in February through the end of March 2019.

Based on the Model Years included in Phase 4, some vehicles may be in dealer inventory.

As part of the commitment to our safety philosophy and customer transparency, dealers are expected to take the necessary steps outlined in this NCU to disclose any pending Takata recalls to potential purchasers (both wholesale and retail).  In addition, customers must be informed that remedy parts are not yet available, and the remedy has NOT been performed on pre-owned vehicles with a “Pending” flag in VMI.

What Dealers Need to do:

• Check VMI prior to the sale of any pre-owned vehicle. Complete any open recalls. Vehicles affected by the Takata recall are identified with a “Pending” status if parts are not yet available, and titled with any one or both of the following descriptors:

“Brief Description” in VMI for Pending Recalls	Reference – Affected Airbag
PEND TAK DASB	Driver-Side Airbag
PND TAK PSAB PHASE 1	Passenger-Side Airbag
PND TAK PSAB PHASE 2	Passenger-Side Airbag
PND TAK PSAB PHASE 3	Passenger-Side Airbag
PND TAK PSAB PHASE 4	Passenger-Side Airbag

 

• The attached “Important Advisory” page MUST BE placed inside the vehicle on the passenger-side dashboard on any pre-owned Mercedes-Benz passenger vehicle that has an affected Takata driver-side and/or passenger side airbag with a “Pending: flag prior to being displayed for sale, or presented as available for sale to a customer.
• Upon selling the vehicle, dealers must request that the customer sign the attached “Pre-Owned – Takata disclosure form” with a copy given to the purchaser, and a copy retained in the vehicle sales jacket.
• For dealers seeking indemnification from MBUSA in connection with the sale of a pre-owned vehicle with a(n) affected Takata airbag(s), MBUSA will not indemnify the selling dealer if the disclosure form is not properly completed and documented.

Recall information for customers:

• Mercedes-Benz specific recall-related information: mbusa.com/mercedes/recall
• Mercedes-Benz Customer Assistance Center: 1-877-496-3691
• Industry-wide Takata information: nhtsa.gov/recall-spotlight/takata-air-bags

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Recall Campaign Initial Notification			January 18, 2019
Campaign No. :	NHTSA ID	Campaign Desc. :	Takata Recall – Phase 4 Notification Passenger-side Airbag
2018010001	TBD	PND TAK PSAB Phase 4
This is to notify you of an update for the Takata Airbag Recall. A new Defect Information Report (DIR) was filed by MBUSA with the National Highway Traffic Safety Administration (NHTSA) on January 9, 2019, to include the passenger-side airbag for Zone-specific MY10-17 C-Class, E-Class, GLK-Class, and SLS-Class vehicles. Please review the recall information below.  There is no action required until the next NCU is posted and the recall is launched by Priority Group. All newly affected VINs are flagged in VMI as “Pending”.  The DIR will be visible on the www.safercar.gov website and may generate questions from customers.
Background
Issue		Based on the defect decision of TK Holdings, Inc (“Takata”), in certain front passenger-side airbags produced by Takata used in certain Model Year 2010–2017 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may explode during deployment due to excessive internal pressure.  This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time.  A front passenger-side inflator explosion during deployment could result in metal fragments striking the passenger or other occupants, possibly causing serious injury or death.  To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag on the affected vehicles once parts are available.
What We’re Doing		An interim customer letter will be mailed to customers with affected vehicles starting February 2019. MBUSA will launch the voluntary recall when parts become available. An authorized Mercedes-Benz dealer will replace the front passenger-side airbag free of charge at that time.
Parts		Parts are currently not available.   An additional notification will be communicated once the parts are available, and will be based on vehicle Priority Group.
Vehicles Affected
Vehicle Model Year(s)		Model Years 2014-17 (Zone A only), 2011-2017 (Zone B only) and 2010-2017 (Zone C only)
Vehicle Model		C-Class, E-Class (Coupe/Cabrio), GLK-Class, and SLS-Class
Vehicle Populations
Total Recall Population		288,779 (Zone A: 134,712; Zone B: 103,064; Zone C: 51,003)
Total Vehicles in Dealer Inventory		3,240 Vehicles
Next Steps/Notes
Customer Notification Timeline		Customer letters will be mailed in waves starting February 2019.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Notes		Parts availability has not yet been confirmed.  Daimler AG is working closely with Takata, NHTSA and other suppliers to finalize the recall remedy plan. This notification may prompt questions. Please see attached Info/FAQ’s for more information. Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall Mercedes-Benz Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 

General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE

• Ensure that every dealership associate is aware of the Takata recall, the Dealer Resource Package, and that customer-facing associates provide transparent information to customers.
• Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected passenger-side airbags are flagged with a status of “Pending” if parts are not yet available.
• Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
• Always act with the principles of Customer Experience in mind.
• We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN.  The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available.  Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)

 

MY10-17 vehicles in certain Zones are being added (see defined Zones on page 3).

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FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Is this recall comparable to similar recalls being conducted by other Manufacturers?

Yes. This expanded recall campaign involves the Takata PSPI-2 (passenger-side) inflators.

 

What is the Inflator?

The inflator is a device contained within the airbag assembly. It contains solid propellant wafers that are ignited in the event airbag deployment is necessary. When ignited, the wafers combust and create an inert gas that inflates the airbag.

 

What other brands of airbags are installed in Mercedes-Benz vehicles?

Various suppliers are used, and the driver-side airbag modules with integral inflators are generally specific to each model or model line.  Other suppliers include Autoliv and TRW.

 

My SRS lamp is on now; will the dealer repair my car with the same affected part?

An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer is best suited to diagnose and repair your vehicle as soon as possible if the SRS light is illuminated.

 

If a customer requests it, can the driver or passenger airbag be disabled?

No. Federal Regulations prohibit airbag disablement. Also, as a leader in the safety field, we believe that the driver and passengers are always safer with the protection of the airbag when a collision event warrants a deployment. The airbag is designed to supplement the seatbelt and other restraint components.  For these reasons, we will not authorize dealers to disable airbags.

 

Can I get a loaner vehicle or alternate transportation until the parts are ready?

This recall was launched as a precautionary measure and there is no reason to stop driving your vehicle.

 

I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience?

We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available.  Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.

 

I demand that another type of airbag brand (not Takata) is installed in my car.  Will you do this?

Each airbag needs to meet strict US crash and safety design requirements. Each airbag design must be certified for the application. Therefore, it is not a simple change of supplier.  We do not have other suppliers producing inflators to replace affected Takata-supplied PSDI-5 and PSPI-2.inflators.

 

Where can a customer have the recall work completed?

Interim letters will be mailed in Q1 2019, notifying owners of status, and a second letter will be mailed when parts are available.  With the receipt of the second letter, our customers will be asked to contact their local authorized Mercedes-Benz dealership to arrange for an appointment to complete the repair.

 

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a second letter asking you to schedule an appointment with your authorized Mercedes-Benz dealer to perform the repair.

 

Do I need my owner letter to have the remedy performed?

No, you do not need the owner letter to have this recall completed.

 

How does a customer know whether their vehicle is affected by the recall?

Any customers who are potentially affected will be mailed an interim letter.  Customers can always check if their vehicle is affected by entering their VIN into the following site: http://www.mbusa.com/mercedes/recall

 

I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of?

Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.

 

How does Mercedes-Benz obtain my mailing address?

Mercedes-Benz utilizes the services of an industry provider who obtains mailing information for Recalls based upon each state’s Department of Motor Vehicles (DMV) registration or title information for the vehicle. It is important to keep both your registration and title ownership and address information updated with your corresponding state’s DMV and dealer. If you lease your vehicle, the lessor appears as the owner of your vehicle, and will receive the Recall notification. To comply with Federal Regulations, it is the responsibility of the lessor to forward a copy of the notice to the lessee within 10 days of receipt.

 

How will the repair be communicated to MB customers in the US?

When an adequate inventory of replacement parts becomes available, a second owner notification letter will be mailed to owners of registered vehicles in high risk areas, i.e., oldest affected vehicles in high absolute humidity areas.  As replacement part supply increases, the owners of remaining affected vehicles will be notified.

 

When will parts be available?

Daimler AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair.  At this point we do not have information regarding when those parts will become available.

 

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, Federal Regulation requires auto manufacturers to notify the government promptly—regardless of parts availability.

 

Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer?

No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of exploding during deployment in a crash.

 

Do I need to drive differently until my vehicle is repaired?

No. Continue to drive with your seatbelt fastened and properly seated.

 

Are there concerns with other airbags in the vehicle?

No. This condition only applies to the driver and/or front passenger airbag inflator (check your VIN on www.mbusa.com/mercedes/recall).  Other Takata airbags in the vehicle are not affected by this condition.

 

What makes Mercedes-Benz airbags safer than other affected Takata airbags?

We are not aware of any confirmed field incidents with the subject Takata inflators in any Mercedes-Benz vehicles.

 

I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?

The data collected and examined by NHTSA demonstrates that long-term exposure to combined high heat and humidity creates the risk that a Takata inflator is likely to explode. A vehicle that “winters” in a hot and humid location is not subjected to the same sustained periods of heat and humidity as a vehicle that has been driven in these conditions yearround for a prolonged period.

 

What is the expected impact or risks related to this issue?

In a crash where the air bag system deploys, the air bag inflator housing may explode.  In the event of an inflator explosion, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of exploded inflators in Mercedes-Benz vehicles.

 

What types of repairs or replacements are needed?

Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag on the affected vehicles when parts become available.

 

How long does this replacement take?

The current estimate is about an hour (driver-side), and up to three hours for the passenger-side airbag, depending on the model.

 

Why are other models not included?

Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5, and PSPI-2 inflators.

 

How did Daimler become aware of this potential issue? How long has Daimler been aware of this issue?

Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on PSDI-5 driver-side airbag inflators. Previously, Takata submitted additional Defect Information Report (DIRs) to NHTSA that included PSPI-2 passenger-side airbag inflators on May 16, 2016, January 3^rd, 2017, and

January 2, 2018. Takata submitted an additional Defect Information report on January 2^nd, 2019 to NHTSA that included PSPI-2 passenger-side inflators. We are not aware of any confirmed field incidents with the subject Takata inflators in any of our vehicles.

 

What costs will be incurred by the customer?

When replacement parts become available, the airbag replacement will be conducted free of charge to customers.

 

Can I continue to drive my vehicle?

Yes. Daimler is not aware of an exploded inflator in any of its vehicles associated with this recall.  However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Why are only certain vehicles affected within a specific production range?

The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.

 

How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?

The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: https://www.safercar.gov/rs/takata/index.html

 

Are loaner cars available to owners of recalled cars who are waiting for parts?

No. Since we haven’t had any instances of this occurring in our vehicles and are doing the recall in an abundance of caution, there is no reason to offer a loaner vehicle.

 

What specific models are impacted for the passenger-side airbag?

Included are various 2010 -2017 Mercedes-Benz models including C-Class, E-Class Coupe and Cabriolet, GLK-Class, and SLS.

 

Which Models and MY’s are affected in the Phase 4 passenger-side airbag recall?  

See vehicle chart below. However, please remember to always check VMI! 

Model	Zone A	Zone B	Zone C
C250	2014	2012-2014	2012-2014
C250 COUPE	2014-2015	2012-2015	2012-2015
C300		2011	2010-2011
C300 4MATIC	2014	2011-2014	2010-2014
C350	2014	2011-2014	2010-2014
C350 4MATIC COUPE	2014-2015	2012-2015	2012-2015
C350 COUPE	2014-2015	2012-2015	2012-2015
C63 AMG	2014	2011-2014	2010-2014
C63 AMG COUPE	2014-2015	2012-2015	2012-2015
E350 4MATIC COUPE	2014	2012-2014	2012-2014
E350 CABRIO	2014	2011-2014	2011-2014
E350 COUPE	2014	2011-2014	2010-2014
E400 4MATIC COUPE	2015-2017	2015-2016	2015-2016
E400 CABRIO	2015-2017	2015-2016	2015-2016
E400 COUPE	2015-2017	2015-2016	2015-2016
E550 CABRIO	2014-2017	2011-2016	2016-2017
E550 COUPE	2014-2016	2011-2016	2010-2016
GLK350 4MATIC	2014-2015	2011-2015	2010-2015
GLK250 BlueTec 4MATIC	2014-2015	2013-2015	2013-2015
GLK350 RWD	2014-2015	2011-2015	2010-2015
SLS AMG CABRIO	2014	2012-2014	2012-2014
SLS AMG COUPE	2014	2011-2014	2011-2014

 

 

Why are other Mercedes-Benz models not included?

Only vehicles equipped with the Takata PSPI-2 or SPI inflator are included.

 

Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles?

We are not aware of any incidences with the affected inflators in Mercedes-Benz or Freightliner vehicles.

 

Can you guarantee me the airbag will not deploy inadvertently?

The issue with the recalled Takata PSPI-2 and SPI inflators does not result in inadvertent airbag deployments.  Rather, the issue concerns the potential for an explosion during deployment.  Visit your authorized Mercedes-Benz dealer if your vehicle’s SRS light is illuminated.   Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.

 

What injuries can I expect if the airbag deploys?

For the affected Takata PSPI-2 and SPI inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may explode.  In the event of an inflator explosion, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any confirmed field incidences with the subject Takata inflators in Mercedes-Benz vehicles.

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48 Affected Products

Vehicles

MERCEDES BENZ	C250	2012-2015
MERCEDES BENZ	C300	2010-2014
MERCEDES BENZ	C350	2010-2015
MERCEDES BENZ	C63 AMG	2010-2015
MERCEDES BENZ	E400	2015-2017
MERCEDES BENZ	E550	2010-2017
MERCEDES BENZ	GLK250	2013-2015
MERCEDES BENZ	GLK350	2010-2015
MERCEDES BENZ	SLS	2011-2014
MERCEDES-BENZ	E350	2011-2012, 2014

 

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18 Associated Documents

Defect Notice 573 Report

RCLRPT-19V010-8489.PDF 229.109KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V010-6865.pdf 303.453KB

 

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Recall Acknowledgement

RCAK-19V010-8757.pdf 246.073KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207

RCMN-19V010-3525.pdf 177.562KB

 

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Manufacturer Notices(to Dealers,etc)- RE: Takata Recall Campaign – Mobile Repair Incentive

RCMN-19V010-3414.pdf 118.778KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V010-5403.pdf 339.519KB

 

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V010-1388.PDF 211.143KB

 

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Manufacturer Notices(to Dealers,etc) – RE: Takata Recall – Phase 4 Passenger-side Airbag Expanded Model Years 2010 – 2017 Models 204, X204, 207, 197 (C-Class, GLK-Class, E-Class Coupe and Cabriolet, SLS-Class)

RCMN-19V010-3889.pdf 419.835KB

 

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification – 2019030017 Takata PG5 DRIVER and PASSENGER AIRBAG Zone A Certain MY11 W204 (C-Class), MY12 X204 (GLK-Class), and MY 2011-2015 SLS Coupes and Roadsters vehicles

RCMN-19V010-7594.pdf 3109.114KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V010-8834.pdf 105.903KB

 

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Remedy Instructions and TSB

RCRIT-19V010-3271.pdf 1287.935KB

 

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V010-2678.PDF 211.244KB

 

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ISSUED Owner Notification Letter(Part 577)- September 2019

RCONL-19V010-3656.pdf 300.269KB

 

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification ? 2019090009 Takata PG6 DRIVER and PASSENGER AIRBAGs dated 9-25-19

RCMN-19V010-8030.pdf 1944.545KB

 

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Remedy Instructions and TSB

RCRIT-19V010-7952.pdf 1293.292KB

 

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Manufacturer Notices(to Dealers,etc) – Recall Campaign UPDATE- 2019090009 Takata PG6 DRIVER and PASSENGER AIRBAGS

RCMN-19V010-4450.pdf 3216.818KB

 

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ISSUED Owner Notification Letter(Part 577)- 11/6/19

RCONL-19V010-1270.pdf 306.326KB

 

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V010-9732.PDF 211.327KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V010&docType=RCL

 

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1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

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