Update Central Powertrain Control Unit Software – 2019 Mercedes-Benz C-Class, E-Class, E-Class Coupe, CLS-Class, G-Class

NHTSA Campaign Number: 18V761
Manufacturer Mercedes-Benz USA, LLC.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 119

 

Powertrain Control Unit may Reset Causing Stall

An engine stall can increase the risk of a crash.

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 Mercedes-Benz C300, C300 4Matic, C300 4Matic Cabrio, C300 4Matic Coupe, C300 Coupe, C300 Cabrio, C43 AMG, C43 AMG Cabrio, C43 AMG Coupe, CLS450, CLS450 4Matic, CLS53 AMG 4Matic, E53 AMG 4Matic, E450 4Matic, E450 4Matic Coupe, E53 AMG 4Matic Coupe, G550, and G63 AMG vehicles. The Central Powertrain Controller (CPC) control unit could reset while driving, possibly causing an engine stall.

 

Remedy

MBUSA will notify owners, and dealers will update the CPC control unit software, free of charge. The recall is expected to begin December 28, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall


TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Update Central Powertrain Control Unit Software MY19 Various Models
DATE: November 13, 2018

IMPORTANT NEW RECALL CAMPAIGN INFORMATION


RECALL CAMPAIGN INITIAL NOTIFICATION

November 13, 2018

Campaign No. : NHTSA ID Campaign Desc. : Update CPC Unit Software
TBA 18V761 PEND CPC SW
This is to notify you of a new Recall Campaign regarding the Central Powertrain Controller (“CPC”) control unit software on 119 Model Year

(“MY”) 2019 C-Class (205 platform), E-Class (213 platform), E-Class Coupe (238 platform), CLS-Class (257 platform), and G-Class (463 platform) vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.

Affected VINs will be flagged in VMI as “PENDING” on November 13, 2018.

Background

Issue Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019 C-Class (205 platform), CLS-Class (257 platform), E-Class (213 platform), EClass Coupe (238 platform), G-Class (463 platform), a reset in the Central Powertrain Controller (“CPC”) control unit could occur while driving due to a software error.  This could result in various consequences. If the reset occurs during ECO Stop the engine will not restart as intended. In addition, vehicles could coast due to engine stalling. In this case the engine can be restarted while coasting. An engine stall while driving might increase the risk of a crash. An authorized Mercedes-Benz dealer will update the CPC control unit software on the affected vehicles.
What We’re Doing MBUSA will conduct a voluntary recall. An additional notification will be sent when the remedy is available.
Parts Parts are not required for the repair as the remedy is software-based. The software is currently unavailable. An additional notification will be sent once the software is available for repairs.
Vehicles Affected
Vehicle Model Year(s) 2019
Vehicle Model C-Class, E-Class, E-Class Coupe, CLS-Class, G-Class
Vehicle Populations
Total Recall Population 119
Total Vehicles in Dealer Inventory 22
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 C-Class, E-Class, E-Class Coupe, CLS-

Class, or G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired.  Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.  

 

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 C-Class, E-Class, E-Class Coupe, CLS-Class, or G-Class vehicles covered by this notification until the vehicle has been repaired.

Next Steps/Notes

Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

 


Recall Campaign Initial Notification

November 13, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V761-5179.pdf

Download (PDF, 155KB)


Recall Acknowledgement

November 14, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V761-8494.pdf

Download (PDF, 240KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V761&docType=RCL


 

J2534 Pass-Thru

CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
CarDAQ-Plus 2
Autel MaxiFlash Elite J2534
VSI J2534 ECU Reprogrammer
Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 

 

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