NHTSA Campaign Number: 17V714
Manufacturer Mercedes-Benz
USA, LLC.
Components STEERING
Potential Number of Units Affected 72
Power Steering may Malfunction and be Disabled
If the power steering assist is unexpectedly disabled, it may increase the risk of a crash.
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 E300, S65 AMG Coupe, S550, S65 AMG Cabriolet, S550 Cabriolet, S550e, S65 AMG, and Mercedes-Maybach S600 vehicles. A transistor within the power steering control unit may overheat resulting in the power steering system being disabled.
Remedy
MBUSA will notify owners, and dealers will inspect the steering rack, replace it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Power Steering ECU MY17 213 217 222 (E-Class, S-Class Coupe, S-Class) | DATE: February 2, 2018 |
IMPORTANT NEW RECALL CAMPAIGN LAUNCH UPDATE
| Campaign No. : | Campaign Desc. : | Power Steering ECU | ||
| 2017120009 | 1711P46C98 | |||
| This is to notify you of a new Recall Campaign Launch to inspect the steering rack and replace, if necessary, on 73 MY 2017, Model 213, 217,
222 (E-Class, S-Class Coupe, S-Class) vehicles. Please review the recall information below. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on February 2, 2018. | ||||
| Background | ||||
| Issue | Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain EClass (213 platform) and S-Class (217/222 platform) vehicles, a bracket for a transistor in the power steering control unit may have been manufactured outside specifications. The bracket durability may be affected and could subsequently break due to vibrations and temperature variations during vehicle operation. In such an event, the cooling of the transistor would be impaired. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the steering rack and replace, if necessary on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2017 | |||
| Vehicle Model | E-Class, S-Class Coupe, S-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 73 | |||
| New Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY17 E-Class, S-Class Coupe, S-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once remedy parts are available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY17 E-Class, S-Class Coupe, S-Class vehicles covered by this notification until the vehicle has been repaired. | ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer notification letters are scheduled to be mailed in early February 2018. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2017120009, February 2018
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models 213, 217, and 222 Model Year 2017 Power Steering ECU Transistor Bracket |
Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain E-Class (213 platform) and S-Class (217/222 platform) vehicles, a bracket for a transistor in the power steering control unit may have been manufactured outside specifications. The bracket durability may be affected and could subsequently break due to vibrations and temperature variations during vehicle operation. In such an event, the cooling of the transistor would be impaired. An authorized Mercedes-Benz dealer will inspect the steering rack and replace, if necessary on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 73 vehicles are involved.
Procedure
1. Replace electric power steering.
Model 213: AR46.20-P-0600LW
Model 217: AR46.20-P-0600LF
Model 222: AR46.20-P-0600LF
After having replaced the steering, the serial number of the new steering gear must be documented on the work order.
Primary Parts Information
Parts List for all Model 213 Vehicles*
| Part Number | Name | Qty. Req. |
|---|---|---|
| A0059904750 | Combination Nut | 2 |
| A0199903501 | Bolt w/ Flange | 2 |
| A0209900301 | Bolt w/ Flange | 2 |
| A1409900958 | Nut | 1 |
| A2056281500 | Fastening Plate | 1 |
| A2109900604 | Bolt | 1 |
| A2134605301 | Steering Gear | 1 |
| A2226280000 | Fastening Plate | 2 |
| A2226280500 | Threaded Plate | 2 |
| N000000006559 | Nut and Washer Assembly | 4 |
| N910143010012 | Hex lobular Bolt | 2 |
Parts List for all Model 217 Vehicles*
| Part Number | Name | Qty. Req. |
|---|---|---|
| A0059904750 | Combination Nut | 2 |
| A0199903501 | Bolt w/ Flange | 2 |
| A0209900301 | Bolt w/ Flange | 2 |
| A1409900958 | Nut | 1 |
| A2056281500 | Fastening Plate | 1 |
| A2109900604 | Bolt | 1 |
| A2224604301 | Steering Gear | 1 |
| A2224604501 | Steering Gear | 1 |
| A2224605401 | Steering Gear | 1 |
| A2226280000 | Fastening Plate | 2 |
| A2226280500 | Threaded Plate | 2 |
| N000000006559 | Nut and Washer Assembly | 4 |
| N910143010012 | Hex lobular Bolt | 2 |
Parts List for Model 222 Vehicles*
| Part Number | Name | Qty. Req. |
|---|---|---|
| A0059904750 | Combination Nut | 2 |
| A0199903501 | Bolt w/ Flange | 2 |
| A0209900301 | Bolt w/ Flange | 2 |
| A1409900958 | Nut | 1 |
| A2056281500 | Fastening Plate | 1 |
| A2109900604 | Bolt | 1 |
| A2224604301 | Steering Gear | 1 |
| A2224604501 | Steering Gear | 1 |
| A2224605401 | Steering Gear | 1 |
| A2226280000 | Fastening Plate | 2 |
| A2226280500 | Threaded Plate | 2 |
| N000000006559 | Nut and Washer Assembly | 4 |
| N000000008268 | Nut | 2 |
| N910143010012 | Hex lobular Bolt | 2 |
*Parts vary by VIN. Confirm applicability in EPC.
Note
Unless otherwise stated all part numbers should be verified in EPC to insure the part numbers have not changed.
Warranty Information
Operation:
Replace electric power steering (02-2353)
Model 217 (Includes: Remove/install diagonal strut on underbody)
Perform wheel alignment check (02-9785)
Includes: Adjust toe of front wheels
Extra work for: Remove/install engine compartment lining in vehicles with underbody protection. (02-9676)
| Damage Code | Operation Number | Labor Time (hrs.) |
|---|---|---|
| 46 941 39 7 | 02-2353 (213) | 1.9 |
| 02-2353 (217) | 2.2 | |
| 02-2353 (222) | 1.9 | |
| *02-9785 | 0.9 | |
| *02-9676 | ZM |
* Please enter operation and damage code number manually in the work order according to the work instructions
Note
Operation Number labor times are subject to change.
2017120009
February 2, 2018
Manufacturer Notice
December 5, 2017
Owner Notification Letter
February, 2018
Interim Owner Notification Letter
January, 2018
Recall Acknowledgement
December 4, 2017
- CAR INTERIOR CLEANER PACK: One Armor All Car Interior Value Pack that includes one 30 count canister of Armor All Cleaning Wipes, one 30 count canister of Protectant Wipes and one 30 count canister of Glass Wipes
- PROTECTANT WIPES: Car interior protectant wipes clean, shine and protect interior vinyl, rubber, plastic, trim and dashboards; shield against UV damage, fading and aging; and leave a medium shine with no greasy residue
- CLEANING WIPES: Safe for interior auto surfaces, such as dashboards, vinyl, clear plastics, carpet and fabric, the car interior cleaner wipes remove tough dirt, dust and grime as well as stubborn smudges from sunscreen, insect repellent and more
- AUTO GLASS CLEANER AND SCREEN CLEANING WIPES: Formulated for your car’s windows, tinted glass, mirrors and technology screens, these car glass cleaner and screen cleaner wipes quickly remove tough road dirt, insects and fingerprints to enhance visibility
- LINT-FREE CAR WIPES: Lint-free, pre-moistened Armor All protectant wipes, car window cleaner wipes and cleaning wipes are an ideal addition to car cleaning products for vehicle owners, rideshare drivers and commuters
- Car Protectant Spray: One 28 ounce bottle of Armor All Original Protectant car interior cleaning spray that fits in your car detailing kit
- Cleans Surfaces: Easily removes dirt, dust and debris, leaving your vehicle's surfaces and car interior cleaner after using this car cleaner spray
- Safe For Vinyl, Rubber And Plastic: A great addition to your car care products; this surface protectant spray is safe for your vehicle's vinyl, rubber and plastic surfaces
- With Gloss Enhancers: Improved car spray cleaner formula features increased gloss enhancers to restore shine and color, giving surfaces a renewed look with a medium shine
- Apply To Surface And Wipe Clean: To use this Armor All spray, spray this car protectant onto a clean cloth, spread evenly over the surface to be cleaned, and wipe off excess
- Restore that rich look with Armor All Original Formula Car Protectant. This car interior protectant removes dirt and dust and protects surfaces against UV damage. By fighting fading and cracking, Armor All protectant helps your car interior stay looking like new. This vinyl protectant adds shine to restore deep luster and revitalize surfaces. Use this dust remover and protectant on vinyl, plastic and rubber, from the dashboard to vinyl seats. This non-greasy car interior cleaner leaves no residue. Other car care products may call themselves protectant, but only one can call itself Armor All!
- Car Protectant Refill: 1 gallon refill bottle of Armor All Original Formula Car Protectant
- Versatile: Clean, shines and protects vinyl, plastic and rubber surfaces inside your car
- Cleans Away Dust: Armor All Original Protectant cleans away dirt, dust and debris for easy maintenance
- Helps Prevent Cracking & Fading: Helps prevent UV damage to fight aging, fading and cracking
- INTERIOR CAR CLEANER SPRAY: One 16 fl oz bottle of Armor All Multi-Purpose Interior Car Cleaning Spray
- CLEAN DASHBOARDS, VINYL, CARPET, FABRIC AND MORE: Powerful cleaning for interior auto surfaces such as dashboards, vinyl, clear plastics, carpet and fabric
- STAIN-REMOVING FORMULA: Stain-removing formula easily removes tough dirt, dust and grime as well as stubborn smudges from sunscreen, and more
- TESTED SAFE FOR AUTOMOTIVE SURFACES: Our interior car spray is tested safe for automotive surfaces and reveal your car’s inherent beauty without damaging delicate materials
- CONVENIENT AND EFFECTIVE: Keep your car interior cleaner with Armor All Multi-Purpose Car Interior Spray
- CONVENIENT CAR DETAILING SPRAY: One 22 fl oz bottle of Armor All Ultra Shine Total Vehicle Detailer Spray
- INTERIOR AND EXTERIOR USE: Allows you to quickly clean and detail interior and exterior surfaces in between washes
- REMOVES DUST, LINT, DIRT AND MORE: Use our complete car detail spray to regularly to remove dust, lint, dirt, sunscreen, and pollen from interior surfaces and glass*
- TESTED SAFE FOR AUTOMOTIVE SURFACES: Tested safe for automotive surfaces, this quick detailer spray effectively cleans plastics, vinyl, leather, paint, glass, rims* and more
- STREAK-FREE SHINE AND NATURAL LUSTER: The 3-in-1 formula leaves a streak-free shine on glass and reveals paint’s natural luster for a showroom-quality finish
This product presentation was made with AAWP plugin.