Replace eCall Communication Module – 2019-2021 Mercedes-Benz Sprinter

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TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regula􀆟ons and Cer􀆟fica􀆟ons
Re: Launch Recall Campaign No􀆟fica􀆟on
Model: Sprinter (907)
Model Years: 2019-2021
Replace eCall Communica􀆟on Module
DATE: April, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the atached documents related to the campaign listed above.
Campaign No. : Campaign Desc. : Replace eCall Communica􀆟on Module 2024030013 VS3SIMKOW
This is to no􀆟fy you of a Recall Campaign launch to replace eCall communica􀆟on module on approximately 1,686 MY 2019-2021
Sprinter Vans. The recall campaign will be visible on the www.safercar.gov website and may generate ques􀆟ons from customers.
All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until remedied.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that due
to an interac􀆟on between a SIM card security mechanism and the affected SIM profile, the SIM card might
inadvertently become disabled. Should this occur, the communica􀆟on module would not be able to
establish a connec􀆟on with a mobile phone network. In this case, the eCall func􀆟on would not be available.
Therefore, the condi􀆟on may preclude or delay the arrival of emergency responders. This might increase
the consequences of an injury following an emergency event.
What We’re Doing MBUSA is conduc􀆟ng a voluntary recall. An authorized Mercedes-Benz Sprinter dealership will replace the
eCall communica􀆟on module.
Parts Parts are available
Vehicles Affected
Vehicle Model Year(s) 2019-2021
Vehicle Model Sprinter
Vehicle Popula􀆟ons
Popula􀆟on 1,686
Dealer Inventory 0
Given this no􀆟ce, it is a viola􀆟on of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
no􀆟fica􀆟on un􀆟l the vehicle has been repaired.
Loaner and demonstrator vehicles may con􀆟nue to be driven, but must not be retailed un􀆟l repaired.
Addi􀆟onally, given this no􀆟ce, it is a viola􀆟on of Federal Law for rental companies to rent vehicles covered by this no􀆟fica􀆟on un􀆟l
the vehicle has been repaired.
Next Steps/Notes
Customer No􀆟fica􀆟on Timeline An owner no􀆟fica􀆟on leter to be mailed in April, 2024.
AOMS/SOMS AOMs – This recall may generate ques􀆟ons from your dealers. Please forward this no􀆟ce to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respec􀆟ve MBUSA fleet
representa􀆟ve for further informa􀆟on and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
sa􀆟sfac􀆟on.
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.155 1E as of 196266 up to 197360
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1T as of 000021 up to 075386
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Codeword
L 02 2443 Operations: Connect/disconnect diagnostic system
(XENTRY Diagnosis)
0.1 h 54 963 41 VS3SIMKO
W
L 02 2445 Operations: Connect/disconnect starter battery
charger (XENTRY Diagnosis connected)
0.1 h 54 963 41 VS3SIMKO
W
L 12 1917 Operations: Disconnect/connect ground line of onboard
electrical system battery (XENTRY Diagnosis
connected)
0.2 h 54 963 41 VS3SIMKO
W
L 12 1918 Operations: Disconnect/connect ground line of onboard
electrical system request in event of failure
(XENTRY Diagnosis connected) on vehicle with
code E30
0.1 h 54 963 41 VS3SIMKO
W
L 12 1919 Operations: Extra work for disconnecting/
connecting ground line of on-board electrical
system battery in event of communication failure on
vehicle with code H11
0.1 h 54 963 41 VS3SIMKO
W
L 12 1817 Operations: Check data of SIM card in HERMES
control unit (XENTRY Diagnosis connected)
0.1 h 54 963 41 VS3SIMKO
W
L 12 1820 Operations: Update data of SIM card in HERMES
control unit (after check)
0.3 h 54 963 41 VS3SIMKO
W
L 12 1819 Operations: Replace HERMES control unit (after
check)
0.3 h 54 963 41 VS3SIMKO
W
V-RC-2024030013 1
D82.95-A011-79
D82.95-A017-79
Shown in XENTRY Diagnosis (in English)
2 V-RC-2024030013
D82.95-A018-78
Shown in XENTRY Diagnosis (in English)
Notice Information on preventing damage
to electronic components due to
electrostatic discharge
AH54.00-P-0001-01A
Notice Notes on carrying out repair work
in the vehicle interior
AH68.00-D-0001-01KOS
Notes on programming control
units
AH54.21-P-0001-03Z
Notes on SCN coding of control
units
AH54.21-P-0004-01X
g Check
1 Check whether vehicle is affected
by measure.
V-RC-2024030013 3
Installing
2 Install the 12 V charger.
f AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the 12 V charger to ensure an
adequate power supply (min.
12.5 V) for the on-board electrical
system battery.
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always make sure that XENTRY
Diagnosis is updated to the latest
version.
i
The operation steps in XENTRY
Diagnosis must be followed
precisely at all times.
4 V-RC-2024030013
Check data of SIM card
4 Check data of SIM card in
HERMES control unit (N112/9).
i
“FFFFFFFFFFFFFF” must be
shown under the current actual
value of the “ICCID” fields (no.
819) and “IMSI” (Nr. 072).
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Actual values →
Activation status
If XENTRY Diagnosis shows
“FFFFFFFFFFFFFF” for both
actual values “ICCID” (No. 819)
and “IMSI” (No. 072),
↓
continue with operation step 8.
If XENTRY Diagnosis does not
show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072),
↓
continue with operation step 5.
If communication between
XENTRY Diagnosis and the
HERMES control unit (N112/9)
fails, disconnect and connect the
ground line of the on-board
electrical system battery. If the
problem persists,
↓
continue with operation step 8.
f AR54.10-D-0029TS
V-RC-2024030013 5
Commissioning of control unit
5 Perform commissioning of
HERMES control unit (N112/9).
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072).
f Programming of control units AR54.21-D-0014TS
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Adaptations →
Commissioning →
Initial startup of already installed
control unit
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
The software update in the
HERMES control unit (N112/9)
can take several hours.
i
Do not yet remove vehicle
diagnosis system.
6 V-RC-2024030013
g Check
6 Make sure that the vehicle has
satisfactory cellular telephone
system reception.
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072).
i
To do this, select the following
menu items:
Quick test view → N112/9
‘Telematics services’ (HERMES)
communication module (code:
JH2/JH3/JH4) →
Actual values →
Cellular telephone system and
data communications
i
The current actual value of the
“Signal level of cellular telephone
system service” field (No. 026)
must be above 80%.
If the current actual value of the
“Signal level of cellular telephone
system service” field (No. 026) is
below 80%, move the vehicle
outside to improve mobile phone
reception. The lower the cellular
telephone system reception, the
higher the probability that the
update of the data for the SIM card
in the HERMES control unit
(N112/9) (over-the-air update (OTA
update)) will not be successful.
Update SIM card data
7 Update SIM card data in HERMES
control unit (N112/9) via over-theair
update (OTA update).
Only if XENTRY Diagnosis does
not show “FFFFFFFFFFFFFF” for
both actual values “ICCID” (No.
819) and “IMSI” (No. 072) and the
current actual value of the “Signal
level of cellular telephone system
service” field (No. 026) is above
80%.
Page 11
i
Ignition must be switched on.
If the update was successful,
↓
continue with operation step 10.
If, after about 7 minutes or after
starting 3 times in succession, the
update was unsuccessful,
↓
continue with operation step 8.
V-RC-2024030013 7
Replace
8 Replace HERMES control unit
(N112/9).
Only if, after about 7 minutes or
after starting 3 times in
succession, the SIM card data in
the HERMES control unit (N112/9)
was not successfully updated.
f AR82.85-D-0020TS
i
Dispose of removed HERMES
control unit (N112/9) properly.
Observe the applicable legal
requirements and specifications of
the relevant country.
i
The HERMES control unit
(N112/9) is commissioned in
operation step 9.
Commissioning of control unit
9 Perform commissioning of
HERMES control unit (N112/9).
If the HERMES control unit
(N112/9) was replaced.
f Programming of control units AR54.21-D-0014TS
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4) →
Adaptations →
Commissioning →
Control unit replacement with
commissioning of the new control
unit
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
The software update in the
HERMES control unit (N112/9)
can take several hours.
i
Do not yet remove vehicle
diagnosis system.
8 V-RC-2024030013
g Check
10 Perform function test of HERMES
control unit (N112/9) using
XENTRY Diagnosis.
i
To do this, select the following
menu items:
Quick test view →
N112/9 ‘Telematics services’
(HERMES) communication module
(code: JH2/JH3/JH4)
Actuations →
Self test
i
The operation steps in XENTRY
Diagnosis must be followed
precisely at all times.
11.1 Perform function test of
emergency call system.
Model 907 with code E3M (MBUX
multimedia system with 7-inch
touchscreen) or code E4M (MBUX
multimedia system with 10.25-inch
touchscreen)
i
See Fig. A.
i
To do so, press start button once,
without touching brake pedal, to
switch ignition to position 1. Then
set head unit to radio menu and
check whether “SOS-NOT
READY” appears in display. Press
start button a second time, without
touching brake pedal, to switch
ignition to position 2. Check
whether “SOS-NOT READY”
disappears automatically in
display.
11.2 Perform function test of
emergency call system.
Model 907 except code E3M
(MBUX multimedia system with 7-
inch touchscreen) except code
E4M (MBUX multimedia system
with 10.25-inch touchscreen)
i
See Fig. B.
i
To do so, press start button twice,
without touching brake pedal, to
switch ignition to position 2. Check
whether “SOS” warning lamp in
instrument cluster goes out
automatically.
Remove
12 Remove vehicle diagnosis system.
a AD00.00-D-2000-06TS
V-RC-2024030013 9
13 Remove charger from vehicle.
f AR54.10-D-1127TS
Parts ordering note
Part no. Designation Quantity
A 238 900 11 06 HERMES control unit 1
— Additional replacement part scopes, small parts and consumable materials required
for carrying out this service measure must be replaced in accordance with the
information in the repair documents referenced in this document. These must be
determined according to the vehicle identification number (FIN) via the “XENTRY
Parts Information” system and, whilst not listed in the parts ordering note, they are
included in the costing.
n. B.
10 V-RC-2024030013
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.15# 1N as of 000788 up to 134754
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.155 1E as of 196266 up to 197360
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU7 (National version for Canada)
Model 907.6##/7## 1P as of 000100 up to 397924
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
Model 907.6##/7## 1T as of 000021 up to 075386
with code JH3 (Communication module (LTE) for digital services)
with code ZU8 (National version for USA)
D82.95-A019-78
VMI screen on “NetStar” system (shown in English)
1 Login to the “NetStar” system and call up
the VMI mask.
V-RC-2024030013 11
D82.95-A020-78
Search for vehicle identification number (VIN/FIN) on “NetStar” system (shown in English)
2 Search for vehicle identification number
(VIN/FIN).
i
You can see the update link (over-the-air
update (OTA update)) in the campaign
table on the VMI mask when the update
campaign (over-the-air update (OTA
update)) for the vehicle identification
number (FIN) is open.
3 Click on the “OTA update” link.
D82.95-A021-78
Query for EID number on “NetStar” system (shown in English)
i
A pop-up window displays a prompt for the EID number for
the update (over-the-air update (OTA update)).
12 V-RC-2024030013
D82.95-A028-78
Search for the vehicle’s EID number in “Vehicle Documentation” (VeDoc) (shown in English)
4 Search for the vehicle’s valid EID
number in “Vehicle Documentation”
(VeDoc).
i
To do so, enter vehicle identification
number (VIN/FIN), select “Control units”
and click on “Hermes – Control unit”.
D82.95-A022-78
Enter EID number on “NetStar” system (shown in English)
5 Enter valid EID number and click on
“Submit” button.
V-RC-2024030013 13
i
To do so, enter EID1 and EID2 number
from “Vehicle Documentation” (VeDoc)
together, as shown (e.g.:
890330242081008625000000 +
69027456).
i
After clicking on the “Submit” button, the
following screens are displayed
depending on the case involved:
D82.95-A023-78
Successful registration of the update (over-the-air update (OTA update)) on the “NetStar” system (shown in
English)
Screen on “NetStar” system when the update is successful
(over-the-air update (OTA update)).
D82.95-A024-78
Update (over-the-air update (OTA update)) started on “NetStar” system (shown in English)
14 V-RC-2024030013
Screen on “NetStar” system if “OTA Update” is clicked
again during the update process (over-the-air update (OTA
update)).
D82.95-A025-78
Update successful (over-the-air update (OTA update)) on “NetStar” system (shown in English)
Screen on “NetStar” system when the update is successful
(over-the-air update (OTA update)).
D82.95-A026-78
Update not successful (over-the-air update (OTA update)) on “NetStar” system (shown in English)
Screen on “NetStar” system when update is not successful
(over-the-air update (OTA update)).
V-RC-2024030013 15
D82.95-A027-78
Update not successful (over-the-air update (OTA update)) after three successive attempts on the “NetStar”
system (shown in English)
Screen on the “NetStar” system with three consecutive
unsuccessful updates (over-the-air update (OTA update)).
16 V-RC-2024030013

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