March 22, 2024 NHTSA CAMPAIGN NUMBER: 24V224000
Loss of Drive Power from Damaged Wiring Harness
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 24V224
Manufacturer Mercedes-Benz
USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 396
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 E350 4Matic, E450 4Matic All-Terrain, and E450 4Matic vehicles. The transmission wiring harness may be routed too close to the driveshaft, which can result in wiring harness damage and cause a loss of drive power.
Remedy
Dealers will check the transmission wiring harness routing and correct it, if necessary, free of charge. Owner notification letters are expected to be mailed May 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2024040007.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
May 3, 2024
2024040007
Check Transmission Wiring Harness Routing
This is to notify you of the Recall Campaign Launch to check the routing of the transmission wiring harness on 388 Model Year (“MY”) 2024 E-Class (214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 3, 2024.
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications. The transmission wiring harness might contact the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the potentially affected vehicles and rework it, if necessary.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a Proof of Correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized Mercedes-Benz dealer, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction.
Customer Notification Timeline
Customer letters will be mailed on May 17, 2024.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
Check Transmission Wiring Harness Routing
Check/Test Procedure
- Check routing (Figure 1) and distance (Figure 2) between electrical wiring harnesses and the transmission tunnel/drive shaft and the transfer case to front axle differential (indicated parts).
It is not necessary to remove the rear underfloor paneling to check the routing.
The electrical wiring harnesses must not be in contact with the transfer case to front axle differential.
The distance between the electrical wiring harness and the drive shaft must be at least 10 mm (Figure 2, A).
a. Electrical wiring harness is in contact with indicated parts but is not damaged: Carry out Work Procedure 1.
b. Electrical wiring harness is in contact with indicated parts and is damaged: Carry out Work Procedure 2:
Work Procedure 2a: Only protective sheathing is damaged.
Work Procedure 2b: Signal lines (Figure 1, B) are damaged.
c. Electrical power supply line (Figure 1, A) (line cross-section 10 mm²) is damaged: Carry out Work Procedure 3.
d. Electrical wiring harness is routed correctly: End Measure. Figure 1 – Red (A): Power supply line Figure 2
Work Procedure 1
- Cut cable tie at first clip (Figure 3, A).
- Adjust length of electrical wiring harnesses between red grommet (Figure 3, B) and first clip (Figure 3, A) as shown.
The length must be between 90 mm and max 100 mm from the first clip (Figure 3, A) to the red grommet.
The electrical wiring harnesses must not be in contact with indicated parts.
- Fasten both electrical wiring harnesses to first clip (Figure 3, A) with a new cable tie.
The electrical wiring harness must not be in contact with indicated parts in any location.
Work Procedure 2a
Electrical wiring harness is in contact with indicated parts and is damaged (chafing, melting, tears/scoring).
If only the protective sheathing is damaged, and the electrical harness wiring has no signs of damage:
- Wrap affected area with fabric tape.
- Route electrical wiring harness (Figure 4, A) correctly as shown
- Assemble in reverse order.
Work procedure 2b
One or more of the electrical signal lines (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring harness (Figure 4, A) shows signs of damage.
If wire insulation shows signs of damage (chafing, melting, tears/scoring):
- Remove rear section of underfloor paneling.
For basic information, see AR61.30-P-1001WT.
- Repair the respective affected electrical signal line (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring harness (Figure 4, A) using a line connector.
For basic information, see AR00.19-P-0100A.
To do this, cut the protective sheathing, repair wire harness using a line connector, and reinstall the protective sheathing using fabric tape to connect the cut sides.
- Route electrical wiring harness (Figure 4, A) correctly as shown.
The electrical wiring harness (Figure 4, A) must not be in contact with indicated parts in any location.
- Assemble in reverse order.
Work Procedure 3
- Disconnect ground line of 12 V on-board electrical system battery.
For basic information, see AR54.10-P-0051WT.
- Remove rear section of underfloor paneling.
For basic information, see AR61.30-P-1001WT.
- Remove protective metal sheet (Figure 6, A).
- Disconnect electrical power supply line (Figure 5, A) from electrical connector at transmission.
- Remove front floor covering at front passenger side.
For basic information, see AR68.80-P-0008WT.
- Remove electrical power supply line (Figure 5, A) with grommet (Figure 5, B).
- Replace electrical power supply line (Figure 5, A).
The electrical wiring harness must not be in contact with indicated parts at any location.
- Assemble in reverse order. Figure 6
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (1)*** | Fabric tape, 25 m roll | A 007 989 07 85 08 |
| As required | Line connector | ** |
| As required | Cable tie | A 000 995 25 94 |
| As required (1) | Model 214 transmission wiring harness | * |
* The required transmission wiring harness can be found in the XENTRY Parts Information under the main group 54 ELECTRICAL EQUIPMENT AND INSTRUMENTS in picture chart 545 – picture number 900.
** The required line connector can be found in the XENTRY Parts Information under the main group 54 ELECTRICAL EQUIPMENT AND INSTRUMENTS in picture chart 019, contacting parts.
*** One roll of fabric tape (25 m) is sufficient for at least 10 vehicles.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The “Campaign No.” for the California Proof of Correction is unique and must be entered as such (24V224), your “Dealer Code” and the “Date” of the repair, using a black permanent marker.
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction Certificate is unique and mus be entered as such (24V224).
California Proof of Correction Parts Information
| Qty. | Part Name | Part Number |
| 1 | Proof of Correction Certificate (CA Dealers Only) | A 000 584 42 14 |
| 1 | Proof of Correction Label (CA Dealers Only) | A 000 584 54 13 |
Chronology :
In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft.
Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.
Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | E350 | 2024 |
| MERCEDES-BENZ | E450 | 2024 |
6 Associated Documents
Defect Notice 573 Report
RCLRPT-24V224-8118.PDF 216.167KB
Recall Acknowledgement
RCAK-24V224-9056.pdf 645.397KB
Manufacturer Notices(to Dealers,etc)
Recall 573 Report-05/03/2024
RCLRPT-24V224-1264.PDF 216.17KB
Remedy Instructions and TSB
RCRIT-24V224-7089.pdf 1396.904KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V224-0149.pdf 1519.504KB
Latest Recalls Documents
- 3:1 Heatshrink Ratio: The heat shrink butt connector has dual-wall shrinking tube and inside hot melt glue, providing a fully safe seal and wire corrosion. Its dual wall insulation seals against moisture corrosion, air leakage, and can be used underground
- Premium Copper Core: The butt splice terminals use seamless and high-quality thick copper tubular, which makes the connection project safer! Fix the wire firmly, increase current flow, and decrease voltage drop
- Wide Usage: Our heat shrink wire connector is ideal for marine, automobile, industry, electrical and electronics. Whether working on boat, vehicle, RC car, home, scientific project, car stereo, or electrical DIY, the crimp connectors will work well
- Package Included: 50 pcs red waterproof wiring connectors for 22, 20, 18, 16 gauge wires, 40 pcs blue waterproof wiring connectors for 16, 14 gauge wires, 10 pcs yellow waterproof wiring connectors for 12, 10 gauge wires—total 100 pcs
- AIRIC Brand Advantages: As a professional manufacturer of electrical accessories, we own a large leading wire connectors factory and get UL, CE, ROHS, SGS, and ISO9001-2005 international quality system certification
- COMPLIANT WITH ALL RELEVANT STANDARDS:With Haisstronica 330PCS( A.W.G.:22-16 150 PCS,16-14 100 PCS,12-10 32 PCS,26-24 48 PCS) heat shrink waterproof wire connectors are compliant with ROHS, ISO 9001:2008, SGS, and CE standards
- HIGH-QUALITY COPPER CORE:Heat shrink butt connectors use a copper core with a higher thickness rating.This makes your connection project safer and better meets our customers’ quality needs
- HIGH-QUALITY HEAT SHRINK:Translucent heat shrink tubing provides high tensile strength and resistance to stretch and minimize mechanical damage.The thick barrel ensures a strong crimp every time.The inner wall of the heat-shrinkable tube has enough hot melt adhesive to ensure waterproof performance reliability.Your wire will never slip out of these heat shrink wire connectors
- RECOGNIZABLE:Tubings of varying colors with easily recognizable wire gauge markings. Simply measure the wiring, and by checking the mark of wire gauge of the polyolefin tubing, then you can quickly choose the right connector
- WIDE APPLICATIONS: High quality 3:1 shrinkage tubing has a heat-activated sealant lining to provide complete secure seal. It's flame-retardant, waterproof, and can be used underground. Compliant with all electrical standards, Perfect for marine and automobile applications, whether you are working on your boat, Vehicle, Home or scientific project
- EASY TO IDENTIFY- Easier to choose the correct heat shrink connector, different color coded tubing with wire gauge imprint provides easy identification.
- WATERPROOF- Polyolefin tubing on the outside and hot melt adhesive inside provides excellent waterproof property. Polyolefin tubing reduces in size and adhesive flows inside the insulation when heating.
- HIGH QUALITY- Thick barrel ensures strong secure crimping every time to prevent wire failure, increase current flow, decrease voltage drop, and reduce equipment downtime. Your wire will never slip out of the connector.
- DURABILITY- Seamless copper barrel design provides high tensile strength and extreme stretch and mechanical damage resistance, translucent heat shrink tubing eliminates the issue of the barrel opening, high elasticity keeps steady performance.
- COMPLIANT WITH ALL ELECTRICAL STANDARDS - Qibaok heat shrink connectors are compliant with ROHS, ISO 9001:2008, SGS and CE standards.
- Tinned Copper Core: Butt connectors use a heavy-duty copper core, strong crimp, higher conductivity
- Package Includes: 100Pcs Blue heat shrink butt connectors that can be used on wire AWG from 16 to 14
- Solderless Crimping: Insert the wires to be connected, crimp both sides with crimping pliers, and then heat with a heat gun
- 3:1 Shrink Ratio: Marine grade heat shrink tubing provides high tensile strength and enough hot melt adhesive inside the tubing to ensure waterproof performance, your wires will never slip out of the wire connectors
- Wide Application: Wire connectors are waterproof, stable, and corrosion resistant and are used in the automotive, marine, electrical, and electronic industries
- PREMIUM IN QUALITY: Every single piece of our crimp connectors is made with tinned thick red copperbarrel and polyolefin heat shrink tubing[Shrink Ratio 3:1], which ensure secure crimping and tight wireconnection with high current flow and minimum voltage drop, preventing wire failures
- SAFETY MATTERS: Safety is the top priority during any of your work, certificated products can ensureyou reassured and secure using experience. Our heat shrink connectors meet the standards of CE, RoHS,ISO9001, SGS, you're allowed to use these proffesional butt splice connectors with full confidence for avariety of electrical projects and wire connection issues
- MADE TO LAST: Thanks to the thick tinned copper and seamless barrel desgin, it ensures strong andsecure crimping all the time with no wire coming off issues. What's more, the polyolefin heat shrink tubingprovides the high tensile strength and resistance to mechanical damage so there's no worry of rat chewingor similiar phisical damage issues When heated with a heat gun, the adhesive melting inside create awaterproof and insulated seal, preventing electric leakage and corrosion
- WIDE APPLICATION: Marine grade heat shrink butt splices can be widely applied in areas such asautomotive industry, marine, science projects, family electrical wire connections and so on, due to itsdurability, steadily, water and corrosion resistace
- 【COST EFFECTIVE PACKAGE】- Considerate product quantity of 100pcs 22-16AWG
Last update on 2026-05-25 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-224
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAR 22, 2024 NHTSA Recall No. : 24V-224 Manufacturer Recall No. : 2024MMNNNN Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 396 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Mercedes-Benz E 350 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 350 4MATIC 349 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Mercedes-Benz E 450 4MATIC All-Terrain Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC All-Terrain 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-224 Page 2 Vehicle 3 : 2024-2024 Mercedes-Benz E 450 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC 46 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the transmission wiring harness could contact the front drive
shaft and chafe over time. This could damage the wiring harness potentially resulting in a loss of vehicle propulsion without prior warning. This may increase the risk of a crash.
Description of the Cause : Due to a deviation in the development and production process, the transmission wiring harness might be routed too close to the drive shaft. Identification of Any Warning
that can Occur : The driver would not receive advance warning due to the nature of the failure mechanism. If the failure occurs, the driver might be made aware through a warning message in the instrument cluster ( e.g. “Transmission Malfunction Stop”, “Drive Malfunction Stop Restart Vehicle”, “Drive Malfunction Stop Contact Dealer”, and “Service Required Do Not Change Transmission Position”). Involved Components : Component Name 1 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409207 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224 Page 3 Component Name 2 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409407 Supplier Identification : Component Manufacturer
Name : MBAG Address : NR
NR
Country : NR Chronology :
In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft. Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.
Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealer will check the routing of the
transmission wiring harness on the affected vehicles and rework it, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications. Remedy Part No:
Electrical Wiring Harness A2145409207 Electrical Wiring Harness A2145409407
The introduction of an additional quality control in the production process ensures that this issue can no longer occur from February 26, 2024 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
March 29, 2024. Owners will be notified of the voluntary recall campaign before May 21, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAR 29, 2024 – NR Planned Owner Notification Date : MAY 21, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check Transmission Wiring Harness Routing
MY24 E-Class (214)
DATE: March 29, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
March 29, 2024
Campaign No. :
NHTSA ID
Campaign Desc. :
Check Transmission Wiring Harness Routing
TBA
24V224
24P2195410
This is to notify you of the new Recall Campaign to check the routing of the transmission wiring harness on 392 Model Year (“MY”) 2024 E-Class (214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 29, 2024.
Background
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications. The transmission wiring harness might contact the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the potentially affected vehicles and rework it, if necessary.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2024
Vehicle Model
E-Class
Vehicle Populations
Total Recall Population
392
Total Vehicles in Dealer Inventory
115
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on or before May 21, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check Transmission Wiring Harness Routing
MY24 E-Class (214)
DATE: May 3, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Launch Notification May 3, 2024
Campaign No. : NHTSA ID
CA DMV ID
Campaign Desc. : Check Transmission Wiring Harness
2024040007 24V224 24P5990004 Routing
This is to notify you of the Recall Campaign Launch to check the routing of the transmission wiring harness on 388 Model Year (“MY”) 2024 EClass
(214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on May 3, 2024.
Background
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing
might not meet current production specifications. The transmission wiring harness might contact
the front drive shaft and chafe over time. This could damage the wiring harness, potentially
resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the
transmission wiring harness routing on the potentially affected vehicles and rework it, if
necessary.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2024
Vehicle Model E-Class
Vehicle Populations
Total Recall Population 388
Total Vehicles in Dealer Inventory 99
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a Proof of Correction (“POC”) certificate showing that the vehicle has been
repaired under this recall must be issued by the authorized Mercedes-Benz dealer, and that such a certificate may be required by
California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure
to complete this step may result in fines and penalties and lead to customer dissatisfaction.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on May 17, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2024040007, April 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model E-Class (214 platform)
Model Year 2024
Check Transmission Wiring Harness Routing
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain
MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing
might not meet current production specifications. The transmission wiring harness might contact
the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting
in a loss of vehicle propulsion without warning, which could increase the risk of a crash. An
authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the
potentially affected vehicles and rework it, if necessary.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 388 vehicles are affected.
Order No. P-RC-2024040007
2
P-RC-2024040007
Check Transmission Wiring Harness Routing
Check/Test Procedure
1. Check routing (Figure 1) and distance (Figure 2) between electrical wiring harnesses and the transmission tunnel/drive
shaft and the transfer case to front axle differential (indicated parts).
It is not necessary to remove the rear underfloor paneling to check the routing.
The electrical wiring harnesses must not be in contact with the transfer case to front axle differential.
The distance between the electrical wiring harness and the drive shaft must be at least 10 mm (Figure 2, A).
Figure 1 – Red (A): Power supply line
Green (B): Signal wires
Figure 2
__________________________________________________________________________________________________
Figure 2
A
A
B
a. Electrical wiring harness is in contact with indicated parts but is
not damaged: Carry out Work Procedure 1.
b. Electrical wiring harness is in contact with indicated parts and
is damaged: Carry out Work Procedure 2:
Work Procedure 2a: Only protective sheathing is damaged.
Work Procedure 2b: Signal lines (Figure 1, B) are damaged.
c. Electrical power supply line (Figure 1, A) (line cross-section
10 mm²) is damaged: Carry out Work Procedure 3.
d. Electrical wiring harness is routed correctly: End Measure.
3
P-RC-2024040007
Work Procedure 1
Electrical wiring harness is in contact with indicated parts but is not damaged.
1. Cut cable tie at first clip (Figure 3, A).
Figure 3
2. Adjust length of electrical wiring harnesses between red grommet (Figure 3, B) and first clip (Figure 3, A) as shown.
The length must be between 90 mm and max 100 mm from the first clip (Figure 3, A) to the red grommet.
The electrical wiring harnesses must not be in contact with indicated parts.
3. Fasten both electrical wiring harnesses to first clip (Figure 3, A) with a new cable tie.
The electrical wiring harness must not be in contact with indicated parts in any location.
A
B
4
P-RC-2024040007
Work Procedure 2a
Electrical wiring harness is in contact with indicated parts and is damaged (chafing, melting, tears/scoring).
If only the protective sheathing is damaged, and the electrical harness wiring has no signs of damage:
1. Wrap affected area with fabric tape.
2. Route electrical wiring harness (Figure 4, A) correctly as shown
The electrical wiring harness (Figure 4, A) must not be in contact with indicated parts in any location.
Figure 4
3. Assemble in reverse order.
Work procedure 2b
One or more of the electrical signal lines (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring harness
(Figure 4, A) shows signs of damage.
If wire insulation shows signs of damage (chafing, melting, tears/scoring):
1. Remove rear section of underfloor paneling.
For basic information, see AR61.30-P-1001WT.
2. Repair the respective affected electrical signal line (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring
harness (Figure 4, A) using a line connector.
For basic information, see AR00.19-P-0100A.
To do this, cut the protective sheathing, repair wire harness using a line connector, and reinstall the protective
sheathing using fabric tape to connect the cut sides.
3. Route electrical wiring harness (Figure 4, A) correctly as shown.
The electrical wiring harness (Figure 4, A) must not be in contact with indicated parts in any location.
4. Assemble in reverse order.
A
5
P-RC-2024040007
Work Procedure 3
If the electrical power supply line (Figure 5, A) (line cross section 10 mm²) is damaged, replace electrical power
supply line (Figure 5, A):
Figure 5
1. Disconnect ground line of 12 V on-board electrical system battery.
For basic information, see AR54.10-P-0051WT.
2. Remove rear section of underfloor paneling.
For basic information, see AR61.30-P-1001WT.
3. Remove protective metal sheet (Figure 6, A).
4. Disconnect electrical power supply line (Figure 5, A) from
electrical connector at transmission.
5. Remove front floor covering at front passenger side.
For basic information, see AR68.80-P-0008WT.
6. Remove electrical power supply line (Figure 5, A) with grommet
(Figure 5, B).
7. Replace electrical power supply line (Figure 5, A).
The electrical wiring harness must not be in contact with
indicated parts at any location.
8. Assemble in reverse order.
__________________________________________________________________________________________________
Figure 6
B
A
A
A
A
6
P-RC-2024040007
Primary Parts Information
Qty. Part Name Part Number
As required (1)*** Fabric tape, 25 m roll A 007 989 07 85 08
As required Line connector **
As required Cable tie A 000 995 25 94
As required (1) Model 214 transmission wiring harness *
* The required transmission wiring harness can be found in the XENTRY Parts Information under the main group 54
ELECTRICAL EQUIPMENT AND INSTRUMENTS in picture chart 545 – picture number 900.
** The required line connector can be found in the XENTRY Parts Information under the main group 54 ELECTRICAL
EQUIPMENT AND INSTRUMENTS in picture chart 019, contacting parts.
*** One roll of fabric tape (25 m) is sufficient for at least 10 vehicles.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
59 900 04
12-2100 Check electrical wiring harness in area of drive shaft or transfer case 0.1
12-2101
Fasten electrical wiring harness with a cable tie (after check)
Work Procedure 1
0.1
12-2102
Wrap affected electrical wiring harness with fabric tape and route correctly (after
check)
Work Procedure 2a
As required – Addition to Work Procedure 1
0.1
12- 2103
Repair affected signal lines using a line connector (after check)
Work Procedure 2b
As required – Addition to Work Procedure 1
Includes: Remove/install underfloor paneling
ZM
12- 2104
Replace affected electrical power supply line (after check)
Work Procedure 3
As required – Addition to Work Procedure 1 or 2
Includes: Remove/install ground line at 12 V battery, remove/install floor
covering on front passenger side
1.0
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
__________________________________________________________________________________________________
7
P-RC-2024040007
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The
“Campaign No.” for the California Proof of Correction is unique and must be entered as such (24V224), your “Dealer Code”
and the “Date” of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
Figure 1
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you scan
a completed form and attach to the RO. The recall number for the California Proof of Correction Certificate is unique and mus
be entered as such (24V224).
Figure 2
California Proof of Correction Parts Information
Qty. Part Name Part Number
1 Proof of Correction Certificate (CA Dealers Only) A 000 584 42 14
1 Proof of Correction Label (CA Dealers Only) A 000 584 54 13
Warranty Information (California dealers please submit claim on a separate line of the same RO as the campaign)
Damage Code Operation Number Description Labor Time
(hrs.)
212CA 00 02-0001
Apply Proof of Correction Label and completed Proof of Correction
Certificate
0.1
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-224
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAY 03, 2024 NHTSA Recall No. : 24V-224 Manufacturer Recall No. : 2024040007 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 396 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Mercedes-Benz E 350 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 350 4MATIC 349 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Mercedes-Benz E 450 4MATIC All-Terrain Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC All-Terrain 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-224 Page 2 Vehicle 3 : 2024-2024 Mercedes-Benz E 450 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC 46 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the transmission wiring harness could contact the front drive
shaft and chafe over time. This could damage the wiring harness potentially resulting in a loss of vehicle propulsion without prior warning. This may increase the risk of a crash.
Description of the Cause : Due to a deviation in the development and production process, the transmission wiring harness might be routed too close to the drive shaft. Identification of Any Warning
that can Occur : The driver would not receive advance warning due to the nature of the failure mechanism. If the failure occurs, the driver might be made aware through a warning message in the instrument cluster ( e.g. “Transmission Malfunction Stop”, “Drive Malfunction Stop Restart Vehicle”, “Drive Malfunction Stop Contact Dealer”, and “Service Required Do Not Change Transmission Position”). Involved Components : Component Name 1 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409207 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224 Page 3 Component Name 2 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409407 Supplier Identification : Component Manufacturer
Name : MBAG Address : NR
NR
Country : NR Chronology :
In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft. Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.
Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealer will check the routing of the
transmission wiring harness on the affected vehicles and rework it, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications. Remedy Part No:
Electrical Wiring Harness A2145409207 Electrical Wiring Harness A2145409407
The introduction of an additional quality control in the production process ensures that this issue can no longer occur from February 26, 2024 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
March 29, 2024. Owners will be notified of the voluntary recall campaign before May 17, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAR 29, 2024 – NR Planned Owner Notification Date : MAY 17, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.