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March 22, 2024 NHTSA CAMPAIGN NUMBER: 24V224000
Loss of Drive Power from Damaged Wiring Harness
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 24V224
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 396
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 E350 4Matic, E450 4Matic All-Terrain, and E450 4Matic vehicles. The transmission wiring harness may be routed too close to the driveshaft, which can result in wiring harness damage and cause a loss of drive power.
Remedy
Dealers will check the transmission wiring harness routing and correct it, if necessary, free of charge. Owner notification letters are expected to be mailed May 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2024MMNNNN.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
March 29, 2024
TBA
Check Transmission Wiring Harness Routing
This is to notify you of the new Recall Campaign to check the routing of the transmission wiring harness on 392 Model Year (“MY”) 2024 E-Class (214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “PENDING” on March 29, 2024.
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications. The transmission wiring harness might contact the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the potentially affected vehicles and rework it, if necessary.
Parts
Remedy is not available at this time.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed on or before May 21, 2024.
Chronology :
In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft.
Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.
Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | E350 | 2024 |
MERCEDES-BENZ | E450 | 2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-24V224-8118.PDF 216.167KB
Recall Acknowledgement
RCAK-24V224-9056.pdf 645.397KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V224-7097.pdf 141.454KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V224&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-224
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAR 22, 2024 NHTSA Recall No. : 24V-224 Manufacturer Recall No. : 2024MMNNNN Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 396 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Mercedes-Benz E 350 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 350 4MATIC 349 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Mercedes-Benz E 450 4MATIC All-Terrain Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC All-Terrain 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-224 Page 2 Vehicle 3 : 2024-2024 Mercedes-Benz E 450 4MATIC Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Mercedes-Benz 2024 E 450 4MATIC 46 vehicles. The recall population was determined through production records. Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications.
Production Dates : APR 27, 2023 – JAN 29, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the transmission wiring harness could contact the front drive
shaft and chafe over time. This could damage the wiring harness potentially resulting in a loss of vehicle propulsion without prior warning. This may increase the risk of a crash.
Description of the Cause : Due to a deviation in the development and production process, the transmission wiring harness might be routed too close to the drive shaft. Identification of Any Warning
that can Occur : The driver would not receive advance warning due to the nature of the failure mechanism. If the failure occurs, the driver might be made aware through a warning message in the instrument cluster ( e.g. “Transmission Malfunction Stop”, “Drive Malfunction Stop Restart Vehicle”, “Drive Malfunction Stop Contact Dealer”, and “Service Required Do Not Change Transmission Position”). Involved Components : Component Name 1 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409207 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224 Page 3 Component Name 2 : Electrical Wiring Harness Component Description : Electrical Wiring Harness Component Part Number : A2145409407 Supplier Identification : Component Manufacturer
Name : MBAG Address : NR
NR
Country : NR Chronology :
In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft. Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.
Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealer will check the routing of the
transmission wiring harness on the affected vehicles and rework it, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-224
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Vehicles outside of the recall population have the transmission wiring harness routed according to current production specifications. Remedy Part No:
Electrical Wiring Harness A2145409207 Electrical Wiring Harness A2145409407
The introduction of an additional quality control in the production process ensures that this issue can no longer occur from February 26, 2024 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
March 29, 2024. Owners will be notified of the voluntary recall campaign before May 21, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : MAR 29, 2024 – NR Planned Owner Notification Date : MAY 21, 2024 – NR
* NR – Not Reported
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check Transmission Wiring Harness Routing
MY24 E-Class (214)
DATE: March 29, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
March 29, 2024
Campaign No. :
NHTSA ID
Campaign Desc. :
Check Transmission Wiring Harness Routing
TBA
24V224
24P2195410
This is to notify you of the new Recall Campaign to check the routing of the transmission wiring harness on 392 Model Year (“MY”) 2024 E-Class (214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on March 29, 2024.
Background
Issue
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications. The transmission wiring harness might contact the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the potentially affected vehicles and rework it, if necessary.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2024
Vehicle Model
E-Class
Vehicle Populations
Total Recall Population
392
Total Vehicles in Dealer Inventory
115
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on or before May 21, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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