Check Transmission Wiring Harness Routing – 2024 Mercedes-Benz E-Class

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March 22, 2024 NHTSA CAMPAIGN NUMBER: 24V224000

Loss of Drive Power from Damaged Wiring Harness

A loss of drive power can increase the risk of a crash.

 

NHTSA Campaign Number: 24V224

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 396

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 E350 4Matic, E450 4Matic All-Terrain, and E450 4Matic vehicles. The transmission wiring harness may be routed too close to the driveshaft, which can result in wiring harness damage and cause a loss of drive power.

 

Remedy

Dealers will check the transmission wiring harness routing and correct it, if necessary, free of charge. Owner notification letters are expected to be mailed May 21, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2024040007.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


May 3, 2024

2024040007

Check Transmission Wiring Harness Routing

This is to notify you of the Recall Campaign Launch to check the routing of the transmission wiring harness on 388 Model Year (“MY”) 2024 E-Class (214 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 3, 2024.

 

Issue

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 E-Class (214 platform) vehicles with 4-MATIC, the transmission wiring harness routing might not meet current production specifications. The transmission wiring harness might contact the front drive shaft and chafe over time. This could damage the wiring harness, potentially resulting in a loss of vehicle propulsion without warning, which could increase the risk of a crash.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the transmission wiring harness routing on the potentially affected vehicles and rework it, if necessary.

 

Parts

The remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.

Notice to California Dealers: As required by 13 CCR 2117, a Proof of Correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized Mercedes-Benz dealer, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction.

 

Customer Notification Timeline

Customer letters will be mailed on May 17, 2024.

 

Customer Reimbursement

Customer reimbursement is not being offered for this campaign.

 


Check Transmission Wiring Harness Routing

Check/Test Procedure

  1. Check routing (Figure 1) and distance (Figure 2) between electrical wiring harnesses and the transmission tunnel/drive shaft and the transfer case to front axle differential (indicated parts).

It is not necessary to remove the rear underfloor paneling to check the routing.

The electrical wiring harnesses must not be in contact with the transfer case to front axle differential.

The distance between the electrical wiring harness and the drive shaft must be at least 10 mm (Figure 2, A).

a. Electrical wiring harness is in contact with indicated parts but is not damaged: Carry out Work Procedure 1.

b. Electrical wiring harness is in contact with indicated parts and is damaged: Carry out Work Procedure 2:

Work Procedure 2a: Only protective sheathing is damaged.

Work Procedure 2b: Signal lines (Figure 1, B) are damaged.

 

c. Electrical power supply line (Figure 1, A) (line cross-section 10 mm²) is damaged: Carry out Work Procedure 3.

d. Electrical wiring harness is routed correctly: End Measure. Figure 1 –  Red (A): Power supply line Figure 2

 

Work Procedure 1

  1. Cut cable tie at first clip (Figure 3, A).

 

  1. Adjust length of electrical wiring harnesses between red grommet (Figure 3, B) and first clip (Figure 3, A) as shown.

The length must be between 90 mm and max 100 mm from the first clip (Figure 3, A) to the red grommet.

The electrical wiring harnesses must not be in contact with indicated parts.

 

  1. Fasten both electrical wiring harnesses to first clip (Figure 3, A) with a new cable tie.

The electrical wiring harness must not be in contact with indicated parts in any location.

 

Work Procedure 2a

Electrical wiring harness is in contact with indicated parts and is damaged (chafing, melting, tears/scoring).

If only the protective sheathing is damaged, and the electrical harness wiring has no signs of damage:

 

  1. Wrap affected area with fabric tape.

 

  1. Route electrical wiring harness (Figure 4, A) correctly as shown

 

  1. Assemble in reverse order.

 

Work procedure 2b

One or more of the electrical signal lines (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring harness (Figure 4, A) shows signs of damage.

If wire insulation shows signs of damage (chafing, melting, tears/scoring):

 

  1. Remove rear section of underfloor paneling.

For basic information, see AR61.30-P-1001WT.

 

  1. Repair the respective affected electrical signal line (line cross section 0.35 mm² to 0.75 mm²) in the electrical wiring harness (Figure 4, A) using a line connector.

For basic information, see AR00.19-P-0100A.

To do this, cut the protective sheathing, repair wire harness using a line connector, and reinstall the protective sheathing using fabric tape to connect the cut sides.

 

  1. Route electrical wiring harness (Figure 4, A) correctly as shown.

The electrical wiring harness (Figure 4, A) must not be in contact with indicated parts in any location.

 

  1. Assemble in reverse order.

 

Work Procedure 3

  1. Disconnect ground line of 12 V on-board electrical system battery.

For basic information, see AR54.10-P-0051WT.

 

  1. Remove rear section of underfloor paneling.

For basic information, see AR61.30-P-1001WT.

 

  1. Remove protective metal sheet (Figure 6, A).

 

  1. Disconnect electrical power supply line (Figure 5, A) from electrical connector at transmission.

 

  1. Remove front floor covering at front passenger side.

For basic information, see AR68.80-P-0008WT.

 

  1. Remove electrical power supply line (Figure 5, A) with grommet (Figure 5, B).

 

  1. Replace electrical power supply line (Figure 5, A).

The electrical wiring harness must not be in contact with indicated parts at any location.

 

  1. Assemble in reverse order. Figure 6

 

Primary Parts Information

Qty. Part Name Part Number
As required (1)*** Fabric tape, 25 m roll A 007 989 07 85 08
As required Line connector **
As required Cable tie A 000 995 25 94
As required (1) Model 214 transmission wiring harness *

* The required transmission wiring harness can be found in the XENTRY Parts Information under the main group 54 ELECTRICAL EQUIPMENT AND INSTRUMENTS in picture chart 545 – picture number 900.

** The required line connector can be found in the XENTRY Parts Information under the main group 54 ELECTRICAL EQUIPMENT AND INSTRUMENTS in picture chart 019, contacting parts.

*** One roll of fabric tape (25 m) is sufficient for at least 10 vehicles.

Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.

 


The following step applies to California dealers only.

Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The “Campaign No.” for the California Proof of Correction is unique and must be entered as such (24V224), your “Dealer Code” and the “Date” of the repair, using a black permanent marker.

 

The following step applies to California dealers only.

Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction Certificate is unique and mus be entered as such (24V224).

 

California Proof of Correction Parts Information

Qty. Part Name Part Number
1 Proof of Correction Certificate (CA Dealers Only) A   000 584 42 14
1 Proof of Correction Label (CA Dealers Only) A   000 584 54 13

 

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Chronology :

In October 2023, MBAG launched initial investigations based on a finding on an internal vehicle during a standard quality control. This finding indicated a contact between the wiring harness and the drive shaft.

Immediately, analyses on the root cause were started and further tests on internal vehicles were performed to verify the issue. In December 2023, an additional quality check in the assembly line was introduced to check for sufficient distance between wiring harness and drive shaft.

Starting in January 2024, possible consequences for the vehicles in the field were analyzed and relevant regulations were researched. Furthermore, a plant campaign was initiated to rework all vehicles still in the control of MBAG, and analyses were performed to identify the potentially affected vehicles in the field.

On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ E350 2024
MERCEDES-BENZ E450 2024

 


6 Associated Documents

Defect Notice 573 Report

RCLRPT-24V224-8118.PDF 216.167KB

 


Recall Acknowledgement

RCAK-24V224-9056.pdf 645.397KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V224-7097.pdf 141.454KB

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Recall 573 Report-05/03/2024

RCLRPT-24V224-1264.PDF 216.17KB

 


Remedy Instructions and TSB

RCRIT-24V224-7089.pdf 1396.904KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V224-0149.pdf 1519.504KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V224&docType=RCL

 


 

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Last update on 2024-06-29 / Affiliate links / Images from Amazon Product Advertising API

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