“This site contains affiliate links for which OEMDTC may be compensated” |
March 24, 2024 NHTSA CAMPAIGN NUMBER: 24V225000
Improperly Secured 12-Volt Ground Connection
An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 24V225
Manufacturer Daimler Vans USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 99
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Remedy
Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters are expected to be mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3HVERSL.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Vans Recalls
DATE: March, 2024
2024030018
Inspect Quick Connect Ground Connection
This is to notify you of a Recall Campaign to inspect the quick connect ground connection on approximately 99 MY 2023 Sprinter Vans.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened properly. In this case, the quick-release fastener might loosen over time and the electrical resistance on this connection might increase. As a result, a risk of fire cannot be ruled out. In addition, the vehicle may lose power without warning.
What We’re Doing
MBUSA is conducting a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz Sprinter dealer will check the mounting of the quick-release fastener of the 12V ground connection on the affected vehicles and rework it, if necessary.
Remedy
Remedy is not yet available
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
An owner notification letter to be mailed in May, 2024.
In May 2023, MBAG initiated an investigation into a single Sprinter (907 platform) vehicle that lost propulsion during internal, post-production quality feedback testing. During its review of the vehicle, MBAG identified that the quick-release fastener was not attached to the 12V ground connection. MBAG therefore hypothesized that the push-pull-push check used to confirm the secured force of this fastener to the 12V ground connection was not performed in accordance with specifications. As a consequence, MBAG implemented an additional step requiring workers to document that they performed the push-pull-push check as a means of validating that this step was completed during production.
From June until September 2023, MBAG conducted a review of the production facility and vehicle assembly processes seeking to evaluate its hypothesis and identify other factors that potentially might lead to the observed issue. MBAG did not identify any deviations from its production process specifications.
Investigation and analyses determined that an individual employee had failed to perform the push-pull-push check of this mounting during production during a limited production period.
Based on a review of its production records, MBAG confirmed that this employee was responsible for performing the push-pull-push check on the vehicle where this issue was identified. Based on that determination, in beginning of September 2023, MBAG conducted a plant rework campaign to ensure that the quick release fastener was secured in accordance with specifications in potentially affected vehicles that remained in MBAG’s control.
From December 2023 until February 2024, MBAG conducted testing and analyses that determined that if the quick-release fastener became disconnected from the 12V ground connection, it could affect the power supply to the vehicle, which could cause the vehicle to lose propulsion and come to a standstill. Further analyses determined that if the fastener loosened, but remained attached to the 12V ground connection, it could potentially result in increased resistance at the 12V ground connection, which could in some instances contribute to an increased risk of a fire. Throughout MBAG’s investigations and review, it received no field reports worldwide of stalling or fires related to the mounting of the quick-release fastener.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or injury related to this defect worldwide.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | SPRINTER 1500 | 2023 |
MERCEDES-BENZ | SPRINTER 2500 | 2023 |
MERCEDES-BENZ | SPRINTER 3500 | 2023 |
MERCEDES-BENZ | SPRINTER 4500 | 2023 |
4 Associated Documents
Manufacturer Notices(to Dealers,etc)
Chronology Report
RMISC-24V225-1268.pdf 56.171KB
Recall Acknowledgement
RCAK-24V225-6872.pdf 645.374KB
Defect Notice 573 Report
RCLRPT-24V225-6118.PDF 212.956KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V225&docType=RCL
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range(ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- 【High Precision&Quick Reading】: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is ± 3%, making it an essential helper for you.
- 【Safe and Reliable Operation】: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque.
- 【High Quality and Durable Material】: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel. High quality materials resist corrosion and are durable.
- 【Quick Torque Setting】: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using.
- 【Easy to Store and Widely Use】: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and is the best helper for you🎁. 🔔 And we provide 12 months warranty. If you have any questions, please feel free to contact us.
- 【3Pcs Torque Wrench Set】 The calibration error range is ±3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240in.lb, 3/8 inch 5-45ft.lb, 1/2 inch 20-160ft.lb.
- 【Safe & Reliable】 When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- 【Quick Release Button】 This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- 【Easy to Set】First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- 【Widely Use】The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We provide 12 months warranty. If you have any questions, please feel free to contact us.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
- 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 1/2 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 1/2 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
- ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 1/2 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
- 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value. Additionally, it includes a quick-release head design, allowing it to replace the wrench head accessories more easily!
- Includes 1-pc. 1/4 in. drive micrometer torque wrench (20-200 in.-lb.) with storage case and product manual; 1-pc. 3/8 in. drive micrometer torque wrench (10-80 ft.-lb.) with storage case and product manual; 1-pc. 1/2 in. drive micrometer torque wrench (25-250 ft.-lb.) with storage case and product manual
- Wrenches emit a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet heads drive in both directions and measure torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- 50Pcs Master Bike Tool: This kit includes a 1/4" drive torque wrench and comprehensive bit sockets: Hex 2-10, Torx 8-40, 6 Point 4mm-15mm, Pozi PZ0-PZ3, Slotted SL4 SL8, Robertson Square S1 S2 S3. Adapters: 1/4" to 3/8" Adapter, 1/4" Bit Holder, 1/4" Universal Joint, 1/4" Bit Adapter, 1/4" Drill Adapter, and 4-inch Extension Bar. Comes with a protective storage case.
- ± 3% High Precision: Accuracy error within ±3%, dual torque range scale of 10-220 lbf.in/1-24.9 nm, with 1 in.lb (0.1nm) micro-adjustment. Each bike torque wrench includes a calibration certificate with a traceable serial number. This inch pound torque wrench ensures that bolts and nuts are tightened to the correct torque, preventing damage from over-tightening.
- Reliable Click-Stop, No More Guess: Simply listen for the reassuring "Click" or feel it through the wrench handle when you've reached the pre-set torque value. This signals you to stop applying force, ensuring your items are safe and secure.
- 72-Tooth and Quick Release: Featuring a reversible 72 teeth ratchet head, this small torque wrench allows for dual directions with ease. The quick-release button ensures a secure fit and rapid socket swapping. Various bit sockets and 1/4 inch drive adapters provides great compatibility.
- High Quality and Durable: Exceeds ASME & DIN-ISO Standards. Crafted from high-strength Cr-V steel and aerospace Aluminum, ensuring durability, rust resistance, and corrosion resistance. Perfect for bicycle and motorcycle repair, E-bike, home maintenance. Great gift for bicycle enthusiasts or anyone in need of a reliable and durable tool.
Last update on 2024-04-07 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regulations and Certifications
Re: Initial Recall Campaign Notification
Model: Sprinter
Model Year: 2023
Inspect Quick Connect Ground Connection
DATE: March, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Campaign No. : Campaign Desc. :
Inspect Quick Connect Ground Connection
2024030018 PDGHVERSL
This is to notify you of a Recall Campaign to inspect the quick connect ground connection on approximately 99 MY 2023 Sprinter Vans.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened
properly. In this case, the quick-release fastener might loosen over time and the electrical resistance on this
connection might increase. As a result, a risk of fire cannot be ruled out. In addition, the vehicle may lose
power without warning.
What We’re
Doing
MBUSA is conducting a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz Sprinter
dealer will check the mounting of the quick-release fastener of the 12V ground connection on the affected
vehicles and rework it, if necessary.
Remedy Remedy is not yet available
Vehicles Affected
Model Year 2023
Model Sprinter
Vehicle Populations
Population 99
Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until
the vehicle has been repaired.
Next Steps/Notes
Customer Notification
Timeline
An owner notification letter to be mailed in May, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
satisfaction.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-225
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC MAR 24, 2024 NHTSA Recall No. : 24V-225 Manufacturer Recall No. : VS3HVERSL Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 99 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Mercedes-Benz Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : FEB 01, 2023 – JUN 27, 2023
VIN Range 1 : Begin : NR End : NR
ntial Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened properly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the quick-release fastener might loosen over time and the
electrical resistance on this connection might increase. Thus, the temperature in this area might increase, and a risk of fire cannot be ruled out completely. In addition, the vehicle may lose propulsion without warning.
Description of the Cause : Due to a deviation in the production process, the 12V ground connection quick- release fastener might not have been fastened properly. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism.
Involved Components : Part 573 Safety Recall Report 24V-225
Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name 1 : Battery Sensor Component Description : Battery Sensor Component Part Number : A9079050308
Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR
Chronology :
Please see attached document
Description of Remedy :
Description of Remedy Program : As a precautionary measure, authorized Mercedes-Benz Sprinter dealers
will check the mounting of the quick-release fastener of the 12V ground connection on the affected vehicles and rework it, if necessary. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : NR A change in the production procedure ensures that this issue can no longer occur from Jun 28, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on Mar
29, 2024. A copy of all communications will be provided when available. Owners will be notified of the voluntary recall campaign before May 3, 2024.
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END