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March 24, 2024 NHTSA CAMPAIGN NUMBER: 24V225000
Improperly Secured 12-Volt Ground Connection
An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 24V225
Manufacturer Daimler Vans USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 99
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Remedy
Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters are expected to be mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3HVERSL.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Vans Recalls
DATE: March, 2024
2024030018
Inspect Quick Connect Ground Connection
This is to notify you of a Recall Campaign to inspect the quick connect ground connection on approximately 99 MY 2023 Sprinter Vans.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened properly. In this case, the quick-release fastener might loosen over time and the electrical resistance on this connection might increase. As a result, a risk of fire cannot be ruled out. In addition, the vehicle may lose power without warning.
What We’re Doing
MBUSA is conducting a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz Sprinter dealer will check the mounting of the quick-release fastener of the 12V ground connection on the affected vehicles and rework it, if necessary.
Remedy
Remedy is not yet available
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
An owner notification letter to be mailed in May, 2024.
In May 2023, MBAG initiated an investigation into a single Sprinter (907 platform) vehicle that lost propulsion during internal, post-production quality feedback testing. During its review of the vehicle, MBAG identified that the quick-release fastener was not attached to the 12V ground connection. MBAG therefore hypothesized that the push-pull-push check used to confirm the secured force of this fastener to the 12V ground connection was not performed in accordance with specifications. As a consequence, MBAG implemented an additional step requiring workers to document that they performed the push-pull-push check as a means of validating that this step was completed during production.
From June until September 2023, MBAG conducted a review of the production facility and vehicle assembly processes seeking to evaluate its hypothesis and identify other factors that potentially might lead to the observed issue. MBAG did not identify any deviations from its production process specifications.
Investigation and analyses determined that an individual employee had failed to perform the push-pull-push check of this mounting during production during a limited production period.
Based on a review of its production records, MBAG confirmed that this employee was responsible for performing the push-pull-push check on the vehicle where this issue was identified. Based on that determination, in beginning of September 2023, MBAG conducted a plant rework campaign to ensure that the quick release fastener was secured in accordance with specifications in potentially affected vehicles that remained in MBAG’s control.
From December 2023 until February 2024, MBAG conducted testing and analyses that determined that if the quick-release fastener became disconnected from the 12V ground connection, it could affect the power supply to the vehicle, which could cause the vehicle to lose propulsion and come to a standstill. Further analyses determined that if the fastener loosened, but remained attached to the 12V ground connection, it could potentially result in increased resistance at the 12V ground connection, which could in some instances contribute to an increased risk of a fire. Throughout MBAG’s investigations and review, it received no field reports worldwide of stalling or fires related to the mounting of the quick-release fastener.
On March 15, 2024, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is not aware of any warranty claims, field or service reports, or reports of property damage, fatality, or injury related to this defect worldwide.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | SPRINTER 1500 | 2023 |
| MERCEDES-BENZ | SPRINTER 2500 | 2023 |
| MERCEDES-BENZ | SPRINTER 3500 | 2023 |
| MERCEDES-BENZ | SPRINTER 4500 | 2023 |
4 Associated Documents
Manufacturer Notices(to Dealers,etc)
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Chronology Report
RMISC-24V225-1268.pdf 56.171KB
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Recall Acknowledgement
RCAK-24V225-6872.pdf 645.374KB
Defect Notice 573 Report
RCLRPT-24V225-6118.PDF 212.956KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V225&docType=RCL
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SEOCONTENT-START
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regulations and Certifications
Re: Initial Recall Campaign Notification
Model: Sprinter
Model Year: 2023
Inspect Quick Connect Ground Connection
DATE: March, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Campaign No. : Campaign Desc. :
Inspect Quick Connect Ground Connection
2024030018 PDGHVERSL
This is to notify you of a Recall Campaign to inspect the quick connect ground connection on approximately 99 MY 2023 Sprinter Vans.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened
properly. In this case, the quick-release fastener might loosen over time and the electrical resistance on this
connection might increase. As a result, a risk of fire cannot be ruled out. In addition, the vehicle may lose
power without warning.
What We’re
Doing
MBUSA is conducting a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz Sprinter
dealer will check the mounting of the quick-release fastener of the 12V ground connection on the affected
vehicles and rework it, if necessary.
Remedy Remedy is not yet available
Vehicles Affected
Model Year 2023
Model Sprinter
Vehicle Populations
Population 99
Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until
the vehicle has been repaired.
Next Steps/Notes
Customer Notification
Timeline
An owner notification letter to be mailed in May, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
satisfaction.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-225
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC MAR 24, 2024 NHTSA Recall No. : 24V-225 Manufacturer Recall No. : VS3HVERSL Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 99 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Mercedes-Benz Sprinter Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : FEB 01, 2023 – JUN 27, 2023
VIN Range 1 : Begin : NR End : NR
ntial Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened properly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the quick-release fastener might loosen over time and the
electrical resistance on this connection might increase. Thus, the temperature in this area might increase, and a risk of fire cannot be ruled out completely. In addition, the vehicle may lose propulsion without warning.
Description of the Cause : Due to a deviation in the production process, the 12V ground connection quick- release fastener might not have been fastened properly. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism.
Involved Components : Part 573 Safety Recall Report 24V-225
Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name 1 : Battery Sensor Component Description : Battery Sensor Component Part Number : A9079050308
Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR
Chronology :
Please see attached document
Description of Remedy :
Description of Remedy Program : As a precautionary measure, authorized Mercedes-Benz Sprinter dealers
will check the mounting of the quick-release fastener of the 12V ground connection on the affected vehicles and rework it, if necessary. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : NR A change in the production procedure ensures that this issue can no longer occur from Jun 28, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on Mar
29, 2024. A copy of all communications will be provided when available. Owners will be notified of the voluntary recall campaign before May 3, 2024.
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
* NR – Not Reported
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SEOCONTENT-END
