Check Wheel Well Reinforcement on Left and Right – 2022-2023 Mercedes-Benz EQS

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT SERVICE CAMPAIGN LAUNCH
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Check Front Left and Right Wheel Well Reinforcement
MY22-23 EQS (297 platform)
DATE: March 1, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Service Campaign Launch Notification March 1, 2024
Campaign No. :
Campaign Desc. :
Check Front Left and Right Wheel Well Reinforcement
2023090009
23P6290103
This is to notify you of the Service Campaign Launch to check the front left and right wheel well reinforcement on 4,027 Model Year (“MY”) 2022-2023 EQS (297 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on March 1, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 EQS (297 platform) vehicles, the front left and right wheel well reinforcement may be missing.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the front left and right wheel well reinforcement on the affected vehicles, and retrofit, if necessary. Parts The remedy is available and can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)
2022-2023
Vehicle Model
EQS
Vehicle Populations
Total Campaign Population
4,027
Next Steps/Notes
Customer Notification Timeline
Customer letters will not be mailed.
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Campaign No. 2023090009, March 2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model EQS (297 platform)
Model Year 2022-2023
Inspect Front Left and Right Wheel Well Reinforcement
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 EQS (297 platform) vehicles, the front left and right wheel well reinforcement may be missing. An authorized Mercedes-Benz dealer will check the front left and right wheel well reinforcement on the affected vehicles, and retrofit, if necessary.
Prior to performing this Campaign:
•VMI must be checked before performing campaigns to verify that the campaign is required ona specific vehicle. Always check for any other open campaigns, and perform accordingly.
•Please review the entire Campaign bulletin and follow the repair procedure exactly asdescribed.
Approximately 4,027 vehicles are affected.
Order No. P-SC-2023090009
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P-SC-2023090009
Inspect Front Left and Right Wheel Well Reinforcement
Check procedure 1. Lift vehicle on vehicle lift.
For basic data, see AR00.60-P-1006A. 2. Remove center section of lower engine compartment lining.
For basic data, see AR61.20-P-1105EQS.
3. Visual check if reinforcement is installed in both left and right front wheel wells (A, Figures 1 and 2). a. Reinforcement on wheel well (A) not present: Carry out work procedure. b. Reinforcement on wheel well (A) present: End measure.
Figure 1, (Left wheel well) Figure 2, (Right wheel well)
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P-SC-2023090009
Work procedure
1. Remove front wheel and tire assembly from affected side.
For basic data, see AR40.10-P-1102A.
2. Remove rear section of front fender liner from affected side.
For basic data, see AR88.10-P-1301EQS
3. Retrofit reinforcement on wheel well as shown (A, Figures 1 and 2) on the affected side(s).
Tighten screw with 30 Nm torque.
Tighten nut with 30 Nm torque.
4. Assemble in reverse order.
Primary Parts Information Qty. Part Name Part Number
As required (1)
Reinforcement on left wheel well
A 297 625 47 00
As required (1)
Reinforcement on right wheel well
A 297 625 48 00
As required (4)
M10x35 screws (2 per side)
N 910143 010014
As required (4)
M10 nut (2 per side)
N 000000 008304
The parts must be determined via EPC to match the chassis number.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list.
The required small parts are taken into account in the budgeting.
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Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage Code Operation Number Description Labor Time (hrs.)
62 901 03
12-1726 Operations: Check reinforcement on left and right wheel wells
0.4
12-1727* Operations: Retrofit reinforcement on one side of wheel well (after check)
0.6 12-1735* Operations: Retrofit reinforcement on both sides of wheel well (after check)
0.9
* Operation item may be invoiced only once for each workshop order.

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