Update Headlamp Control Unit Coding – 2023 Mercedes-Benz EQE SUV

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Recall Campaign Initial Notification
DATE: December 21, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Initial Notification Update Headlamp Control Unit Coding MY23 EQE SUV (294 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: December 21, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V853 23P2197652 December 21, 2023
Update Headlamp Control Unit Coding This is to notify you of the new Recall Campaign to update the headlamp control unit coding on 10 Model Year (“MY”) 2023 EQE SUV (294 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 21, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2023 EQE SUV (294 platform) vehicles with comfort suspension, the headlamp control unit coding might not meet current specifications. In this case, due to an incorrectly Issue What We’re Doing Parts calculated headlamp range adjustment, the low beam range can be extended or shortened depending on the load and driving situation. If the headlamps are adjusted too high, glaring for oncoming traffic cannot be ruled out. If the headlamp adjustment in dynamic driving situations is too low, it might be difficult to detect obstacles on the road. In both cases, the risk of a crash might increase.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the headlamp control unit coding on the affected vehicles.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
EQE SUV 10
0 Vehicle Populations Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before February 13, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
es to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-853
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 15, 2023 NHTSA Recall No. : 23V-853 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 10 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz EQE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Mercedes-Benz 2023 EQE 10 Vehicles
The recall population was determined through production records.
Vehicles outside of the recall population have the headlamp control unit coding that meets specifications. Production Dates : OCT 06, 2022 – OCT 20, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 EQE SUV (294 platform) vehicles with comfort suspension, the headlamp control unit coding might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, due to an incorrectly calculated headlamp range adjustment, the low beam range can be extended or shortened depending on the load and driving situation. If the headlamps are adjusted too high, glaring for oncoming traffic cannot be ruled out. If the headlamp adjustment in dynamic driving situations is too low, it might be difficult to detect obstacles on the road. In both cases, the risk of a crash might increase.
Description of the Cause : Due to a deviation in the development process, the headlamp control unit
coding might not meet current specifications. Part 573 Safety Recall Report 23V-853 Page 2 Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : SW LWR LED Component Description : SW LWR LED Component Part Number : A2239022125 Component Name 2 : SW LWR LED Component Description : SW LWR LED Component Part Number : A2239028522 Component Name 3 : SW LWR LED Component Description : SW LWR LED Component Part Number : A2239020231 Supplier Identification : Component Manufacturer
Name : Mercedes-Benz AG Address : NR
Foreign States
Country : Germany Chronology :
In August 2023, in the course of an internal quality review, it was discovered that vehicles equipped with an incorrect coding within the headlamp control unit might have been delivered to customers.
Subsequently, the potentially affected vehicles in the field were identified. Furthermore, the potential effects of the issue and the according regulatory requirements were analyzed through October to November 2023. On December 8, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-853
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA
Description of Remedy :
Description of Remedy Program : As a precautionary measure, An authorized Mercedes-Benz dealership
will update the headlamp control unit coding on the affected vehicles. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty How Remedy Component Differs from Recalled Component : The headlamp control unit coding meets specifications. SW LWR LED A2239022125
SW LWR LED A2239028522 SW LWR LED A2239020231 Identify How/When Recall Condition was Corrected in Production : A coding adjustment in the headlamp control unit ensures that this issue can no longer occur from November 09, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 21,2023. Owners will be notified of the voluntary recall campaign before February 13, 2024.
A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 21, 2023 – NR Planned Owner Notification Date : FEB 13, 2024 – NR
* NR – Not Reported

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Recall Campaign Launch Notification
DATE: January 26, 2024

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Launch Notification Update Headlamp Control Unit Coding MY23 EQE SUV (294 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: January 26, 2024 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification
Campaign No. : NHTSA ID Campaign Desc. : 2024010009 23V853 23P5498208 January 26, 2024
Update Headlamp Control Unit Coding This is to notify you of the Recall Campaign Launch to update the headlamp control unit coding on 10 Model Year (“MY”) 2023 EQE SUV (294 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 26, 2024.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2023 EQE SUV (294 platform) vehicles with comfort suspension, the headlamp control unit coding might not meet current specifications. In this case, due to an incorrectly Issue What We’re Doing Parts calculated headlamp range adjustment, the low beam range can be extended or shortened depending on the load and driving situation. If the headlamps are adjusted too high, glaring for oncoming traffic cannot be ruled out. If the headlamp adjustment in dynamic driving situations is too low, it might be difficult to detect obstacles on the road. In both cases, the risk of a crash might increase.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the headlamp control unit coding on the affected vehicles.
The remedy is available and can be performed.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
EQE SUV 10
0 Vehicle Populations Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before February 2, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 2 Campaign No.2024010009, January 2024 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model EQE (294 platform)
Model Year 2023 Update Headlamp Control Unit Coding Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2023 EQE SUV (294 platform) vehicles with comfort suspension, the headlamp control unit coding might not meet current specifications. In this case, due to an incorrectly calculated headlamp range adjustment, the low beam range can be extended or shortened depending on the load and driving situation. If the headlamps are adjusted too high, glaring for oncoming traffic cannot be ruled out. If the headlamp adjustment in dynamic driving situations is too low, it might be difficult to detect obstacles on the road. In both cases, the risk of a crash might increase. An authorized Mercedes-Benz dealer will update the headlamp control unit coding on the affected vehicles. Prior to performing this Campaign:
• VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 10 vehicles are affected. Order No. P-RC-2024010009 2
P-RC-2024010009
Update Headlamp Control Unit Coding • Always use the latest XENTRY Diagnosis software release with all available add-ons.
• Follow the operation steps exactly as described in XENTRY Diagnosis.
• Use a charger to ensure sufficient power supply to the vehicle’s on-board electrical battery system
(greater than 12.5 V).
• If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop
visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders.
Work Procedure 1. Connect XENTRY Diagnosis.
2. Update control unit software for left headlamp (SG-SW-L).
To do this, select menu item “Quick test view → E1n9 Left headlamp (SG-SW-L) → Adaptations → Control unit update → Update of control unit software”.
Then follow the user guidance in XENTRY Diagnosis. The SCN coding of the right E2n9 headlamp control unit (SG-SW-R) is updated automatically during SCN coding of the left headlamp E1n9 control unit (SG-SW-L). 3. Disconnect XENTRY Diagnosis. _ _ _ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information Damage Code Operation Number
Description
Labor Time (hrs.) 02-9334* 02-4762* 02-5058*
Update left headlamp (SG-SW-L) control unit software (XENTRY Diagnosis connected)
Connect/disconnect diagnostic system (XENTRY Diagnosis)
Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 0.1 0.1 * Invoice operation item only once for each workshop order. Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.

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