Rear Axle Differential Housing May Break – 2022-2023 Mercedes-Benz AMG G63

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-851
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 15, 2023 NHTSA Recall No. : 23V-851 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 588 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Mercedes-Benz AMG G 63 4×4² (squared) Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2022-2023 AMG G63 special edition 4×4² (squared) Vehicles The recall population was determined through production records.
Vehicles outside of the recall have the rear axle differential housing that meet the strength requirements. Production Dates : MAR 05, 2021 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Cracks in the rear axle differential housing might occur during vehicle
operation, which may lead to differential oil leaking onto the roadway. In this case a risk of a crash for following vehicle traffic may be increased.
Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out.
In this case, the risk of a crash or injury could be increased Part 573 Safety Recall Report 23V-851 Page 2 Description of the Cause : The strength requirements might not be met, which is currently still in analysis. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Rear axle Component Description : Rear Axle Component Part Number : A4633509301 Component Name 2 : Rear axle Component Description : Rear axle Component Part Number : A4633509401 Component Name 3 : Rear axle Component Description : Rear axle Component Part Number : A4633509601 Supplier Identification : Component Manufacturer
Name : Oberaigner Powertrain GmbH Address : Daimlerstraße 1,
4155 Nebelberg Foreign States
Country : Austria Chronology :
In November 2023, MBAG launched initial investigations based on an internal test showing traces of fracturing on the housing of the rear axle transmission. Immediately, detailed analyses of the failure mechanism and root cause were started together with the supplier. Those analyses are still ongoing. Subsequently, a plant campaign was initiated in order to address all vehicles still accessible by MBAG. In parallel an additional customer complaint from the field (Outside USA) which might be related to the issue was identified. No third-party The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851 Page 3 damages or personal injuries were reported in this relation.
In addition, possible consequences for the vehicles in the field were analyzed along with the determination of the potentially affected vehicles in the field.
On December 08, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBUSA contacted the agency on December 15, 2023 to inform NHTSA of the safety recall, stop drive instructions, and that communications with owners would start as soon as possible. MBAG is aware of one customer complaint from the field in the USA. MBAG is not aware of any cases of third- party damages, injuries or fatalities in this relation in the USA. Description of Remedy :
Description of Remedy Program : The remedy is currently under analysis. An authorized Mercedes-Benz
dealer will check and, if necessary, replace the rear axle of the affected vehicles. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The rear axle differential housing meets the strength requirements. A delivery stop of the affected vehicles ensures that this issue can no longer occur from December 04, 2023 onwards. Recall Schedule :
Description of Recall Schedule : MBUSA will issue a stop-drive warning notice for the vehicles affected by
this recall on December 21, 2023. A copy of all communications will be provided when available.
Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and the CAC will assist to make arrangements with their authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles or alternate transportation, where available, will be offered at no cost to the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
customer.
Official owner notifications will be sent following NHTSA approval of the customer notification letter before February 13, 2024.
Planned Dealer Notification Date : DEC 21, 2023 – NR Planned Owner Notification Date : FEB 13, 2024 – NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-851
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 18, 2023 NHTSA Recall No. : 23V-851 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 588 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Mercedes-Benz AMG G 63 4×4² (squared) Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2022-2023 AMG G63 special edition 4×4² (squared) Vehicles The recall population was determined through production records.
Vehicles outside of the recall have the rear axle differential housing that meet the strength requirements. Production Dates : MAR 05, 2021 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Cracks in the rear axle differential housing might occur during vehicle
operation, which may lead to differential oil leaking onto the roadway. In this case a risk of a crash for following vehicle traffic may be increased.
Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out.
In this case, the risk of a crash or injury could be increased Part 573 Safety Recall Report 23V-851 Page 2 Description of the Cause : The strength requirements might not be met, which is currently still in analysis. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Rear axle Component Description : Rear Axle Component Part Number : A4633509301 Component Name 2 : Rear axle Component Description : Rear axle Component Part Number : A4633509401 Component Name 3 : Rear axle Component Description : Rear axle Component Part Number : A4633509601 Supplier Identification : Component Manufacturer
Name : Oberaigner Powertrain GmbH Address : Daimlerstraße 1,
4155 Nebelberg Foreign States
Country : Austria Chronology :
In November 2023, MBAG launched initial investigations based on an internal test showing traces of fracturing on the housing of the rear axle transmission. Immediately, detailed analyses of the failure mechanism and root cause were started together with the supplier. Those analyses are still ongoing. Subsequently, a plant campaign was initiated in order to address all vehicles still accessible by MBAG. In parallel an additional customer complaint from the field (Outside USA) which might be related to the issue was identified. No third-party The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851 Page 3 damages or personal injuries were reported in this relation.
In addition, possible consequences for the vehicles in the field were analyzed along with the determination of the potentially affected vehicles in the field.
On December 08, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBUSA contacted the agency on December 15, 2023 to inform NHTSA of the safety recall, stop drive instructions, and that communications with owners would start as soon as possible. MBAG is aware of one customer complaint from the field in the USA. MBAG is not aware of any cases of third- party damages, injuries or fatalities in this relation in the USA. Description of Remedy :
Description of Remedy Program : The remedy is currently in analysis. As a precautionary measure, a towing
to an authorized Mercedes-Benz dealer will probably be necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The rear axle differential housing meets the strength requirements. A delivery stop of the affected vehicles ensures that this issue can no longer occur from December 04, 2023 onwards. Recall Schedule :
Description of Recall Schedule : MBUSA will issue a stop-drive warning notice for the vehicles affected by
this recall on December 21, 2023. A copy of all communications will be provided when available.
Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and the CAC will assist to make arrangements with their authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles or alternate transportation, where available, will be offered at no cost to the customer. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Official owner notifications will be sent following NHTSA approval of the customer notification letter before February 13, 2024.
Planned Dealer Notification Date : DEC 21, 2023 – NR Planned Owner Notification Date : FEB 13, 2024 – NR
* NR – Not Reported

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
URGENT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above. URGENT STOP DRIVE NOTIFICATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign – Initial Notification – STOP DRIVE Rear Axle Differential Housing
MY22-23 AMG G63 4×4 squared (463 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services DATE: December 20, 2023 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V851 23P2197654 December 20, 2023
Rear Axle Differential Housing This is to notify you of a new STOP DRIVE Recall Campaign regarding the rear axle differential housing on 588 Model Year (“MY”) 2022-2023 AMG G63 4×4 squared (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 20, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear Issue What We’re Doing Parts axle differential housing might not meet the strength requirements. Cracks in the rear axle differential housing might occur during vehicle operation, which may lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following vehicle traffic may be increased. Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out. In this case, the risk of a crash or injury could be increased. MBUSA will conduct a voluntary recall. The remedy is currently under analysis. As a precautionary measure, towing to an authorized Mercedes-Benz dealer may be necessary until a remedy is completed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles immediately. The CAC can assist owners to contact their preferred authorized Mercedes-Benz dealer to make arrangements for a loaner vehicle and/or towing, which, if needed, will be provided at no cost.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model 2022-2023
AMG G63 4×4 squared
Vehicle Populations Total Recall Population
Total Vehicles in Dealer Inventory 588
61 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22-23 AMG G63 4×4 squared (463 platform) vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected vehicle owners will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Next Steps/Notes
Vehicle owners will be informed by the MBUSA CAC starting as early as December 20th to stop Customer Notification Timeline AOMS/SOMS driving their vehicles. Customers will also receive a head unit pop-up message informing them of this STOP DRIVE recall, and to contact their preferred dealer or the CAC for mobility and other options. Customer letters will be mailed on January 19, 2024.
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-855-853-9454. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis FAQs 1. Can the customer continue to drive their vehicle?
This is a STOP DRIVE recall, and the customers safety is our highest priority. MBUSA advises customers to stop driving their vehicle until the remedy is performed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) starting December 20, 2023, to stop driving their vehicles. Customers will also receive an in-vehicle Head-Unit notification to stop driving their vehicle starting December 29, 2023. The Head-Unit messaging will continue to appear until the vehicle’s remedy has been completed. Customers will be notified by first class mail on January 19, 2024, to stop driving their vehicle. 2. Will the Dealer provide a loaner vehicle?
The dealer may offer a loaner vehicle free of charge, based on vehicle availability. 3. Customers are advised not to drive their vehicle; will towing be offered?
Towing will be provided free of charge and can be arranged by the dealer, or by calling 1-855-853-9454 for assistance. 4. Media article states customers of the affected vehicles should stop driving their vehicle; what should they do?
A VIN-based recall lookup tool on the MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall. See https://www.mbusa.com/en/recall for more details. If the vehicle status is listed as “Pending” or “Open”, the vehicle MUST NOT be driven until the repair is performed. 5. The customer received a letter but no longer owns the vehicle. How can they update ownership information?
Customers should be directed to the MBUSA recall website at https://www.mbusa.com/en/recall, where they can enter their VIN and update their contact information, or by calling 1-855-853-9454 for assistance. 6. How do dealers submit for customer and vehicle mobility solutions including rental vehicles, ride sharing, public transportation and vehicle transport to and from the dealership?
Dealer should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Supporting documentation for mobility expenses (rental vehicles, ride sharing, public transportation and vehicle transport) must be attached to the claim. All sublet claims are subject to review by MBUSA. 7. The customer wishes to keep driving the vehicle and refuses the repair. How do I handle this situation? Customer safety is our top priority at Mercedes-Benz. If the customer insists on driving the vehicle despite the warnings associated with a “STOP DRIVE” recall, the following language MUST be added to the Repair Order and initialed by the customer: (Initial Here) ASSUMPTION OF RISK FOR REMOVAL OF VEHICLE. I understand that my vehicle is subject to a “STOP DRIVE” recall and that continuing to drive my vehicle involves inherent risks and dangers of accidents, property loss or damage, and serious personal injury to me and others, as well as potential financial losses. I have carefully considered the extent of the risks involved, and I voluntarily and freely choose to assume these risks. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
8. The customer wishes to keep driving the vehicle and is refusing to initial the “Assumption of Risk” on the Repair Order. How do I handle this situation?
Please follow the same protocol used at your dealer when a customer refuse services. Make a notation on the RO that “customer refuses to initial the Assumption of Risk.” A customer signature must be recorded on the
RO.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
URGENT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above. URGENT STOP DRIVE NOTIFICATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign – Initial Notification – STOP DRIVE Rear Axle Differential Housing
MY22-23 AMG G63 4×4 squared (463 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services DATE: December 21, 2023 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V851 23P2197654 December 21, 2023
Rear Axle Differential Housing This is to notify you of a new STOP DRIVE Recall Campaign regarding the rear axle differential housing on 588 Model Year (“MY”) 2022-2023 AMG G63 4×4 squared (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 20, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear Issue What We’re Doing Parts axle differential housing might not meet the strength requirements. Cracks in the rear axle differential housing might occur during vehicle operation, which may lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following vehicle traffic may be increased. Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out. In this case, the risk of a crash or injury could be increased. MBUSA will conduct a voluntary recall. The remedy is currently under analysis. As a precautionary measure, towing to an authorized Mercedes-Benz dealer may be necessary until a remedy is completed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles immediately. The CAC can assist owners to contact their preferred authorized Mercedes-Benz dealer to make arrangements for a loaner vehicle and/or towing, which, if needed, will be provided at no cost.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model 2022-2023
AMG G63 4×4 squared
Vehicle Populations Total Recall Population
Total Vehicles in Dealer Inventory 588
61 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22-23 AMG G63 4×4 squared (463 platform) vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected vehicle owners will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Next Steps/Notes
Vehicle owners will be informed by the MBUSA CAC starting as early as December 20th to stop Customer Notification Timeline AOMS/SOMS driving their vehicles. Customers will also receive a head unit pop-up message informing them of this STOP DRIVE recall, and to contact their preferred dealer or the CAC for mobility and other options. Customer letters will be mailed on January 19, 2024.
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-855-853-9454. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis FAQs 1. Can the customer continue to drive their vehicle?
This is a STOP DRIVE recall, and customer safety is our highest priority. MBUSA advises customers to stop driving their vehicle until the remedy is performed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) starting December 20, 2023, to stop driving their vehicles. Customers will also receive an in-vehicle Head-Unit notification to stop driving their vehicle starting December 29, 2023. The Head-Unit messaging will continue to appear until the vehicle’s remedy has been completed. Customers will be notified by first class mail on January 19, 2024, to stop driving their vehicle. 2. Will the Dealer provide a loaner vehicle?
In efforts to support dealers during this STOP DRIVE Recall, temporary Curtesy Vehicle Program (CVP) slots may be provided on an as-needed basis. Once a customer has contacted the dealer for loaner vehicle support, please contact the CVP team for additional steps. Alternative transportation is limited to CVP. 3. Customers are advised not to drive their vehicle; will towing be offered?
Towing will be provided free of charge and can be arranged by the dealer, or by calling 1-855-853-9454 for assistance. 4. Media article states customers of the affected vehicles should stop driving their vehicle; what should they do?
A VIN-based recall lookup tool on the MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall. See https://www.mbusa.com/en/recall for more details. If the vehicle status is listed as “Pending” or “Open”, the vehicle MUST NOT be driven until the repair is performed. 5. The customer received a letter but no longer owns the vehicle. How can they update ownership information?
Customers should be directed to the MBUSA recall website at https://www.mbusa.com/en/recall, where they can enter their VIN and update their contact information, or by calling 1-855-853-9454 for assistance. 6. How do dealers submit for other limited customer and vehicle mobility solutions to and from the dealer, including ride sharing, public transportation and vehicle transport?
Dealer should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Supporting documentation for mobility expenses to and from the dealer (ride sharing, public transportation and vehicle transport) must be attached to the claim. All sublet claims are subject to review by MBUSA. Alternative transportation is limited to CVP. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis 7. The customer wishes to keep driving the vehicle and refuses the repair. How do I handle this situation? Customer safety is our top priority at Mercedes-Benz. If the customer insists on driving the vehicle despite the warnings associated with a “STOP DRIVE” recall, the following language MUST be added to the Repair Order and initialed by the customer: (Initial Here) ASSUMPTION OF RISK FOR REMOVAL OF VEHICLE. I understand that my vehicle is subject to a “STOP DRIVE” recall and that continuing to drive my vehicle involves inherent risks and dangers of accidents, property loss or damage, and serious personal injury to me and others, as well as potential financial losses. I have carefully considered the extent of the risks involved, and I voluntarily and freely choose to assume these risks. 8. The customer wishes to keep driving the vehicle and is refusing to initial the “Assumption of Risk” on the Repair Order. How do I handle this situation?
Please follow the same protocol used at your dealer when a customer refuse services. Make a notation on the RO that “customer refuses to initial the Assumption of Risk.” A customer signature must be recorded on the
RO.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-851
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 18, 2023 NHTSA Recall No. : 23V-851 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 588 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Mercedes-Benz AMG G 63 4×4² (squared) Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2022-2023 AMG G63 special edition 4×4² (squared) Vehicles The recall population was determined through production records.
Vehicles outside of the recall have the rear axle differential housing that meet the strength requirements. Production Dates : MAR 05, 2021 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Cracks in the rear axle differential housing might occur during vehicle
operation, which may lead to differential oil leaking onto the roadway. In this case a risk of a crash for following vehicle traffic may be increased.
Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out.
In this case, the risk of a crash or injury could be increased Part 573 Safety Recall Report 23V-851 Page 2 Description of the Cause : The strength requirements might not be met, which is currently still in analysis. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Rear axle Component Description : Rear Axle Component Part Number : A4633509301 Component Name 2 : Rear axle Component Description : Rear axle Component Part Number : A4633509401 Component Name 3 : Rear axle Component Description : Rear axle Component Part Number : A4633509601 Supplier Identification : Component Manufacturer
Name : Oberaigner Powertrain GmbH Address : Daimlerstraße 1,
4155 Nebelberg Foreign States
Country : Austria Chronology :
In November 2023, MBAG launched initial investigations based on an internal test showing traces of fracturing on the housing of the rear axle transmission. Immediately, detailed analyses of the failure mechanism and root cause were started together with the supplier. Those analyses are still ongoing. Subsequently, a plant campaign was initiated in order to address all vehicles still accessible by MBAG. In parallel an additional customer complaint from the field (Outside USA) which might be related to the issue was identified. No third-party The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851 Page 3 damages or personal injuries were reported in this relation.
In addition, possible consequences for the vehicles in the field were analyzed along with the determination of the potentially affected vehicles in the field.
On December 08, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBUSA contacted the agency on December 15, 2023 to inform NHTSA of the safety recall, stop drive instructions, and that communications with owners would start as soon as possible. MBAG is aware of one customer complaint from the field in the USA. MBAG is not aware of any cases of third- party damages, injuries or fatalities in this relation in the USA. Description of Remedy :
Description of Remedy Program : The remedy is currently in analysis. As a precautionary measure, a towing
to an authorized Mercedes-Benz dealer will probably be necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The rear axle differential housing meets the strength requirements. A delivery stop of the affected vehicles ensures that this issue can no longer occur from December 04, 2023 onwards. Recall Schedule :
Description of Recall Schedule : MBUSA will issue a stop-drive warning notice for the vehicles affected by
this recall on December 21, 2023. A copy of all communications will be provided when available.
Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and the CAC will assist to make arrangements with their authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles or alternate transportation, where available, will be offered at no cost to the customer. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Official owner notifications will be sent following NHTSA approval of the customer notification letter before February 13, 2024.
Planned Dealer Notification Date : DEC 21, 2023 – NR Planned Owner Notification Date : FEB 13, 2024 – NR
* NR – Not Reported

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
December 29, 2023
Mercedes-Benz USA Head-Unit SMS
Recall for MY22-23 Mercedes AMG G63 4×4^2
Check and Replace Rear Axle Differential
NHTSA ID 23V-851
This document to show SMS notification appeared in Head-unit for affected vehicles.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-851
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JAN 23, 2024 NHTSA Recall No. : 23V-851 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 590 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Mercedes-Benz AMG G 63 4×4² (squared) Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2022-2023 AMG G63 special edition 4×4² (squared) Vehicles The recall population was determined through production records.
Vehicles outside of the recall have the rear axle differential housing that meet the strength requirements. Production Dates : MAR 05, 2021 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Cracks in the rear axle differential housing might occur during vehicle
operation, which may lead to differential oil leaking onto the roadway. In this case a risk of a crash for following vehicle traffic may be increased.
Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out.
In this case, the risk of a crash or injury could be increased Part 573 Safety Recall Report 23V-851 Page 2 Description of the Cause : The strength requirements might not be met, which is currently still in analysis. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Rear axle Component Description : Rear Axle Component Part Number : A4633509301 Component Name 2 : Rear axle Component Description : Rear axle Component Part Number : A4633509401 Component Name 3 : Rear axle Component Description : Rear axle Component Part Number : A4633509601 Supplier Identification : Component Manufacturer
Name : Oberaigner Powertrain GmbH Address : Daimlerstraße 1,
4155 Nebelberg Foreign States
Country : Austria Chronology :
In November 2023, MBAG launched initial investigations based on an internal test showing traces of fracturing on the housing of the rear axle transmission. Immediately, detailed analyses of the failure mechanism and root cause were started together with the supplier. Those analyses are still ongoing. Subsequently, a plant campaign was initiated in order to address all vehicles still accessible by MBAG. In parallel an additional customer complaint from the field (Outside USA) which might be related to the issue was identified. No third-party The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851 Page 3 damages or personal injuries were reported in this relation.
In addition, possible consequences for the vehicles in the field were analyzed along with the determination of the potentially affected vehicles in the field.
On December 08, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBUSA contacted the agency on December 15, 2023 to inform NHTSA of the safety recall, stop drive instructions, and that communications with owners would start as soon as possible. On January 18, 2024, MBAG identified two vehicles that appeared to be accessible to MBAG at the time the recall population was determined, but were actually already in the logistics process. Due to a delay in the change of the vehicles’ location status, the vehicles left the area accessible for plant rework. On January 20, 2024, MBAG amended the recall population for recall 23V-851 to add those two vehicles. MBAG is aware of one customer complaint from the field in the USA. MBAG is not aware of any cases of third- party damages, injuries or fatalities in this relation in the USA. Description of Remedy :
Description of Remedy Program : The remedy is currently in analysis. As a precautionary measure, a towing
to an authorized Mercedes-Benz dealer will probably be necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The rear axle differential housing meets the strength requirements. A delivery stop of the affected vehicles ensures that this issue can no longer occur from December 04, 2023 onwards. Recall Schedule :
Description of Recall Schedule : MBUSA will issue a stop-drive warning notice for the vehicles affected by
this recall on December 20, 2023. A copy of all communications will be provided when available.
Customers will be instructed by the MBUSA Customer Assistance Center The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
(CAC) not to drive their vehicle and the CAC will assist to make arrangements with their authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles or alternate transportation, where available, will be offered at no cost to the customer.
Owners notified of the voluntary recall campaign by an Interim letter on January 19,2024.An additional mailing will be sent out for the additional vehicles on January 26, 2024. A final owner notification will be sent when remedy is available. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 20, 2023 – NR Planned Owner Notification Date : JAN 19, 2024 – NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-851
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JAN 19, 2024 NHTSA Recall No. : 23V-851 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 588 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Mercedes-Benz AMG G 63 4×4² (squared) Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2022-2023 AMG G63 special edition 4×4² (squared) Vehicles The recall population was determined through production records.
Vehicles outside of the recall have the rear axle differential housing that meet the strength requirements. Production Dates : MAR 05, 2021 – DEC 01, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Cracks in the rear axle differential housing might occur during vehicle
operation, which may lead to differential oil leaking onto the roadway. In this case a risk of a crash for following vehicle traffic may be increased.
Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out.
In this case, the risk of a crash or injury could be increased Part 573 Safety Recall Report 23V-851 Page 2 Description of the Cause : The strength requirements might not be met, which is currently still in analysis. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Rear axle Component Description : Rear Axle Component Part Number : A4633509301 Component Name 2 : Rear axle Component Description : Rear axle Component Part Number : A4633509401 Component Name 3 : Rear axle Component Description : Rear axle Component Part Number : A4633509601 Supplier Identification : Component Manufacturer
Name : Oberaigner Powertrain GmbH Address : Daimlerstraße 1,
4155 Nebelberg Foreign States
Country : Austria Chronology :
In November 2023, MBAG launched initial investigations based on an internal test showing traces of fracturing on the housing of the rear axle transmission. Immediately, detailed analyses of the failure mechanism and root cause were started together with the supplier. Those analyses are still ongoing. Subsequently, a plant campaign was initiated in order to address all vehicles still accessible by MBAG. In parallel an additional customer complaint from the field (Outside USA) which might be related to the issue was identified. No third-party The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851 Page 3 damages or personal injuries were reported in this relation.
In addition, possible consequences for the vehicles in the field were analyzed along with the determination of the potentially affected vehicles in the field.
On December 08, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBUSA contacted the agency on December 15, 2023 to inform NHTSA of the safety recall, stop drive instructions, and that communications with owners would start as soon as possible. MBAG is aware of one customer complaint from the field in the USA. MBAG is not aware of any cases of third- party damages, injuries or fatalities in this relation in the USA. Description of Remedy :
Description of Remedy Program : The remedy is currently in analysis. As a precautionary measure, a towing
to an authorized Mercedes-Benz dealer will probably be necessary. Until the inspection/remedy is completed, customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and will assist to make arrangements with their authorized Mercedes- Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles, where available, will be offered at no cost to the customer. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The rear axle differential housing meets the strength requirements. A delivery stop of the affected vehicles ensures that this issue can no longer occur from December 04, 2023 onwards. Recall Schedule :
Description of Recall Schedule : MBUSA will issue a stop-drive warning notice for the vehicles affected by
this recall on December 20, 2023. A copy of all communications will be provided when available.
Customers will be instructed by the MBUSA Customer Assistance Center (CAC) not to drive their vehicle and the CAC will assist to make arrangements with their authorized Mercedes-Benz dealer to have the vehicle towed for inspection. Towing and loaner vehicles or alternate transportation, where available, will be offered at no cost to the customer. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-851
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Owners notified of the voluntary recall campaign by an Interim letter on January 19,2024. A final owner notification will be sent when remedy is available. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 20, 2023 – NR Planned Owner Notification Date : JAN 19, 2024 – NR
* NR – Not Reported

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Recall Campaign – Initial Notification – STOP DRIVE
DATE: January 25, 2024

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
URGENT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above. URGENT STOP DRIVE NOTIFICATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign – Initial Notification – STOP DRIVE Rear Axle Differential Housing
MY22-23 AMG G63 4×4 squared (463 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services DATE: January 25, 2024 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V851 23P2197654 January 25, 2024
Rear Axle Differential Housing This is to notify you of a new STOP DRIVE Recall Campaign regarding the rear axle differential housing on 590 Model Year (“MY”) 2022-2023 AMG G63 4×4 squared (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 20, 2023. An additional two VINs flagged in VMI as “PENDING” on January 20, 2024.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear Issue What We’re Doing Parts axle differential housing might not meet the strength requirements. Cracks in the rear axle differential housing might occur during vehicle operation, which may lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following vehicle traffic may be increased. Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out. In this case, the risk of a crash or injury could be increased. MBUSA will conduct a voluntary recall. The remedy is currently under analysis. As a precautionary measure, towing to an authorized Mercedes-Benz dealer may be necessary until a remedy is completed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles immediately. The CAC can assist owners to contact their preferred authorized Mercedes-Benz dealer to make arrangements for a loaner vehicle and/or towing, which, if needed, will be provided at no cost.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model 2022-2023
AMG G63 4×4 squared
Vehicle Populations Total Recall Population
Total Vehicles in Dealer Inventory 590
62 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22-23 AMG G63 4×4 squared (463 platform) vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected vehicle owners will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Next Steps/Notes
Vehicle owners will be informed by the MBUSA CAC starting as early as December 20th to stop Customer Notification Timeline AOMS/SOMS driving their vehicles. Customers will also receive a head unit pop-up message informing them of this STOP DRIVE recall, and to contact their preferred dealer or the CAC for mobility and other options. Customer letters will be mailed on January 19, 2024.
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-855-853-9454. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis FAQs 1. Can the customer continue to drive their vehicle?
This is a STOP DRIVE recall, and customer safety is our highest priority. MBUSA advises customers to stop driving their vehicle until the remedy is performed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) starting December 20, 2023, to stop driving their vehicles. Customers will also receive an in-vehicle Head-Unit notification to stop driving their vehicle starting December 29, 2023. The Head-Unit messaging will continue to appear until the vehicle’s remedy has been completed. Customers will be notified by first class mail on January 19, 2024, to stop driving their vehicle. 2. Will the Dealer provide a loaner vehicle?
In efforts to support dealers during this STOP DRIVE Recall, temporary Curtesy Vehicle Program (CVP) slots may be provided on an as-needed basis. Once a customer has contacted the dealer for loaner vehicle support, please contact the CVP team for additional steps. Alternative transportation is limited to CVP. 3. Customers are advised not to drive their vehicle; will towing be offered?
Towing will be provided free of charge and can be arranged by the dealer, or by calling 1-855-853-9454 for assistance. 4. Media article states customers of the affected vehicles should stop driving their vehicle; what should they do?
A VIN-based recall lookup tool on the MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall. See https://www.mbusa.com/en/recall for more details. If the vehicle status is listed as “Pending” or “Open”, the vehicle MUST NOT be driven until the repair is performed. 5. The customer received a letter but no longer owns the vehicle. How can they update ownership information?
Customers should be directed to the MBUSA recall website at https://www.mbusa.com/en/recall, where they can enter their VIN and update their contact information, or by calling 1-855-853-9454 for assistance. 6. How do dealers submit for other limited customer and vehicle mobility solutions to and from the dealer, including ride sharing, public transportation and vehicle transport?
Dealer should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Supporting documentation for mobility expenses to and from the dealer (ride sharing, public transportation and vehicle transport) must be attached to the claim. All sublet claims are subject to review by MBUSA. Alternative transportation is limited to CVP. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
7. The customer wishes to keep driving the vehicle and refuses the repair. How do I handle this situation? Customer safety is our top priority at Mercedes-Benz. If the customer insists on driving the vehicle despite the warnings associated with a “STOP DRIVE” recall, the following language MUST be added to the Repair Order and initialed by the customer: (Initial Here) ASSUMPTION OF RISK FOR REMOVAL OF VEHICLE. I understand that my vehicle is subject to a “STOP DRIVE” recall and that continuing to drive my vehicle involves inherent risks and dangers of accidents, property loss or damage, and serious personal injury to me and others, as well as potential financial losses. I have carefully considered the extent of the risks involved, and I voluntarily and freely choose to assume these risks. 8. The customer wishes to keep driving the vehicle and is refusing to initial the “Assumption of Risk” on the Repair Order. How do I handle this situation?
Please follow the same protocol used at your dealer when a customer refuse services. Make a notation on the RO that “customer refuses to initial the Assumption of Risk.” A customer signature must be recorded on the
RO.

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January, 2024
This notice applies to your vehicle, VIN:
Interim Letter: Rear Axle Differential Housing
NHTSA Recall ID: 23V851
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to
motor vehicle safety exists in certain model year 2022-2023 AMG G63 4×4 squared vehicles. Our records indicate that
your vehicle is included in the affected population.
~
What is the issue?
The rear axle differential housing might not meet the strength requirements, and may develop cracks,
which can lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following
vehicle traffic may be increased. Further, fracturing of the housing could lead to a loss of rear wheel
guidance and a loss of drive power without warning. In this case, the risk of a crash or injury could be
increased.
Your vehicle is not safe to drive until a repair is performed! Please stop driving your vehicle immediately!
If necessary, towing will be provided free of charge to an authorized Mercedes-Benz dealer and a loaner
vehicle can be provided.
Unfortunately, the remedy is not available but we are working on it as quickly as possible. When the
remedy becomes available, we will send you another letter informing you to schedule an appointment with
an authorized Mercedes-Benz dealer to have your vehicle repaired, at no cost to yoy.
If your vehicle was included in the prior recall in which the rear axle was replaced some months ago,
please note that this is a new and separate recall.
Should you have any concerns or questions regarding your vehicle before you receive the next letter when the remedy
becomes available, please contact our customer assistance center at 1-855-853-9454.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall
immediately.
Sincerely,
Mercedes-Benz USA
What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle, please
visit www.mbusa.com/recall (or scan the QR Code to the left), submit your VIN using the VIN recall
lookup tool, and complete the “Recall Contact Information” section on the website. If possible, please
provide any contact information of the current owner/ driver so we can contact them.
Additional Information for Owners:
A VIN-based recall lookup tool is available at www.mbusa.com/ recall, which can be used to check whether a vehicle has
been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty
regarding this recall, please contact an authorized Mercedes-Benz dealer.
Should an authorized Mercedes-Benz dealer be unable to address your concerns, please contact us at our customer
assistance center at 1-855-853-9454. We are always happy to hear from you.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a
reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 30 1, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree
Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https://www.safercar.gov.

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January, 2024
This notice applies to your vehicle, VIN:
Interim Letter: Rear Axle Differential Housing
NHTSA Recall ID: 23V851
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to
motor vehicle safety exists in certain model year 2022-2023 AMG G63 4×4 squared vehicles. Our records indicate that
your vehicle is included in the affected population.
~
What is the issue?
The rear axle differential housing might not meet the strength requirements, and may develop cracks,
which can lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following
vehicle traffic may be increased. Further, fracturing of the housing could lead to a loss of rear wheel
guidance and a loss of drive power without warning. In this case, the risk of a crash or injury could be
increased.
Your vehicle is not safe to drive until a repair is performed! Please stop driving your vehicle immediately!
If necessary, towing will be provided free of charge to an authorized Mercedes-Benz dealer and a loaner
vehicle can be provided.
Unfortunately, the remedy is not available but we are working on it as quickly as possible. When the
remedy becomes available, we will send you another letter informing you to schedule an appointment with
an authorized Mercedes-Benz dealer to have your vehicle repaired, at no cost to yoy.
If your vehicle was included in the prior recall in which the rear axle was replaced some months ago,
please note that this is a new and separate recall.
Should you have any concerns or questions regarding your vehicle before you receive the next letter when the remedy
becomes available, please contact our customer assistance center at 1-855-853-9454.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall
immediately.
Sincerely,
Mercedes-Benz USA
What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle, please
visit www.mbusa.com/recall (or scan the QR Code to the left), submit your VIN using the VIN recall
lookup tool, and complete the “Recall Contact Information” section on the website. If possible, please
provide any contact information of the current owner/ driver so we can contact them.
Additional Information for Owners:
A VIN-based recall lookup tool is available at www.mbusa.com/ recall, which can be used to check whether a vehicle has
been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty
regarding this recall, please contact an authorized Mercedes-Benz dealer.
Should an authorized Mercedes-Benz dealer be unable to address your concerns, please contact us at our customer
assistance center at 1-855-853-9454. We are always happy to hear from you.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first
class mail to the lessee within 10 business days to comply with Federal Regulations.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a
reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 30 1, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree
Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https://www.safercar.gov.

**************************************************************************************************************

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
URGENT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
URGENT STOP DRIVE NOTIFICATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign – Initial Notification – STOP DRIVE
Rear Axle Differential Housing
MY22-23 AMG G63 4×4 squared (463 platform)
DATE: January 25, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
January 25, 2024
Campaign No. :
NHTSA ID
Campaign Desc. :
Rear Axle Differential Housing
TBA
23V851
23P2197654
This is to notify you of a new STOP DRIVE Recall Campaign regarding the rear axle differential housing on 590 Model Year (“MY”) 2022-2023 AMG G63 4×4 squared (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 20, 2023. An additional two VINs flagged in VMI as “PENDING” on January 20, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements. Cracks in the rear axle differential housing might occur during vehicle operation, which may lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following vehicle traffic may be increased. Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out. In this case, the risk of a crash or injury could be increased.
What We’re Doing
MBUSA will conduct a voluntary recall. The remedy is currently under analysis. As a precautionary measure, towing to an authorized Mercedes-Benz dealer may be necessary until a remedy is completed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles immediately. The CAC can assist owners to contact their preferred authorized Mercedes-Benz dealer to make arrangements for a loaner vehicle and/or towing, which, if needed, will be provided at no cost.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2022-2023
Vehicle Model
AMG G63 4×4 squared
Vehicle Populations
Total Recall Population
590
Total Vehicles in Dealer Inventory
62
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22-23 AMG G63 4×4 squared (463 platform) vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected vehicle owners will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Next Steps/Notes
Customer Notification Timeline
Vehicle owners will be informed by the MBUSA CAC starting as early as December 20th to stop driving their vehicles. Customers will also receive a head unit pop-up message informing them of this STOP DRIVE recall, and to contact their preferred dealer or the CAC for mobility and other options. Customer letters will be mailed on January 19, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-855-853-9454.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
FAQs
1. Can the customer continue to drive their vehicle?
This is a STOP DRIVE recall, and customer safety is our highest priority. MBUSA advises customers to stop driving their vehicle until the remedy is performed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) starting December 20, 2023, to stop driving their vehicles. Customers will also receive an in-vehicle Head-Unit notification to stop driving their vehicle starting December 29, 2023. The Head-Unit messaging will continue to appear until the vehicle’s remedy has been completed. Customers will be notified by first class mail on January 19, 2024, to stop driving their vehicle.
2. Will the Dealer provide a loaner vehicle?
In efforts to support dealers during this STOP DRIVE Recall, temporary Curtesy Vehicle Program (CVP) slots may be provided on an as-needed basis. Once a customer has contacted the dealer for loaner vehicle support, please contact the CVP team for additional steps. Alternative transportation is limited to CVP.
3. Customers are advised not to drive their vehicle; will towing be offered?
Towing will be provided free of charge and can be arranged by the dealer, or by calling 1-855-853-9454 for assistance.
4. Media article states customers of the affected vehicles should stop driving their vehicle; what should they do?
A VIN-based recall lookup tool on the MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall. See https://www.mbusa.com/en/recall for more details. If the vehicle status is listed as “Pending” or “Open”, the vehicle MUST NOT be driven until the repair is performed.
5. The customer received a letter but no longer owns the vehicle. How can they update ownership information?
Customers should be directed to the MBUSA recall website at https://www.mbusa.com/en/recall, where they can enter their VIN and update their contact information, or by calling 1-855-853-9454 for assistance.
6. How do dealers submit for other limited customer and vehicle mobility solutions to and from the dealer, including ride sharing, public transportation and vehicle transport?
Dealer should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Supporting documentation for mobility expenses to and from the dealer (ride sharing, public transportation and vehicle transport) must be attached to the claim. All sublet claims are subject to review by MBUSA. Alternative transportation is limited to CVP.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
7. The customer wishes to keep driving the vehicle and refuses the repair. How do I handle this situation?
Customer safety is our top priority at Mercedes-Benz. If the customer insists on driving the vehicle despite the warnings associated with a “STOP DRIVE” recall, the following language MUST be added to the Repair Order and initialed by the customer:
______ (Initial Here) ASSUMPTION OF RISK FOR REMOVAL OF VEHICLE. I understand that my vehicle is subject to a “STOP DRIVE” recall and that continuing to drive my vehicle involves inherent risks and dangers of accidents, property loss or damage, and serious personal injury to me and others, as well as potential financial losses. I have carefully considered the extent of the risks involved, and I voluntarily and freely choose to assume these risks.
8. The customer wishes to keep driving the vehicle and is refusing to initial the “Assumption of Risk” on the Repair Order. How do I handle this situation?
Please follow the same protocol used at your dealer when a customer refuse services. Make a notation on the RO that “customer refuses to initial the Assumption of Risk.” A customer signature must be recorded on the RO.

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
URGENT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
URGENT STOP DRIVE NOTIFICATION
SUMMARY OF NCU UPDATES
1. Update to FAQ #2
2. Update to FAQ #6
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign – Initial Notification – STOP DRIVE
Rear Axle Differential Housing
MY22-23 AMG G63 4×4 squared (463 platform)
DATE: February 16, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
February 16, 2024
Campaign No. :
NHTSA ID
Campaign Desc. :
Rear Axle Differential Housing
TBA
23V851
23P2197654
This is to notify you of a new STOP DRIVE Recall Campaign regarding the rear axle differential housing on 590 Model Year (“MY”) 2022-2023 AMG G63 4×4 squared (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 20, 2023. An additional two VINs flagged in VMI as “PENDING” on January 20, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2022-2023 AMG G63 (463 platform) special edition 4×4² (squared) vehicles, the rear axle differential housing might not meet the strength requirements. Cracks in the rear axle differential housing might occur during vehicle operation, which may lead to differential oil leaking onto the roadway. In this case, a risk of a crash for following vehicle traffic may be increased. Further, fracturing of the housing cannot be ruled out and could lead to an interruption of the power transmission on the rear axle, in which a loss of wheel guidance and a loss of propulsion without warning cannot be ruled out. In this case, the risk of a crash or injury could be increased.
What We’re Doing
MBUSA will conduct a voluntary recall. The remedy is currently under analysis. As a precautionary measure, towing to an authorized Mercedes-Benz dealer may be necessary until a remedy is completed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles immediately. The CAC can assist owners to contact their preferred authorized Mercedes-Benz dealer to make arrangements for a loaner vehicle and/or towing, which, if needed, will be provided at no cost.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2022-2023
Vehicle Model
AMG G63 4×4 squared
Vehicle Populations
Total Recall Population
590
Total Vehicles in Dealer Inventory
62
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY22-23 AMG G63 4×4 squared (463 platform) vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased.
Until the inspection/remedy is completed, affected vehicle owners will be instructed by the MBUSA Customer Assistance Center (CAC) to stop driving their vehicles and will assist to make arrangements with their preferred authorized Mercedes-Benz dealer to have the vehicle towed for inspection.
Next Steps/Notes
Customer Notification Timeline
Vehicle owners will be informed by the MBUSA CAC starting as early as December 20th to stop driving their vehicles. Customers will also receive a head unit pop-up message informing them of this STOP DRIVE recall, and to contact their preferred dealer or the CAC for mobility and other options. Customer letters will be mailed on January 19, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-855-853-9454.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
FAQs
1. Can the customer continue to drive their vehicle?
This is a STOP DRIVE recall, and customer safety is our highest priority. MBUSA advises customers to stop driving their vehicle until the remedy is performed. Vehicle owners will be informed by the MBUSA Customer Assistance Center (CAC) starting December 20, 2023, to stop driving their vehicles. Customers will also receive an in-vehicle Head-Unit notification to stop driving their vehicle starting December 29, 2023. The Head-Unit messaging will continue to appear until the vehicle’s remedy has been completed. Customers will be notified by first class mail on January 19, 2024, to stop driving their vehicle.
2. Will the Dealer provide a loaner vehicle?
• In efforts to support dealers during this STOP DRIVE Recall, temporary Courtesy Vehicle Program (CVP) slots may be provided on an as-needed basis. Once a customer has contacted the dealer for loaner vehicle support, please contact the CVP team for additional steps.
• Short-Term Mobility Option – Rental Vehicles, Ride-Share, Personal Transportation and Vehicle Transport to/from the Dealer: Dealers should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Rental vehicles are limited to a maximum of 60 days, and up to $250.00 per day, during which time transactions for repurchase or trade assist – (Reference “Goodwill considerations for Recall Campaign – Recall Axle Differential Housing”) are being executed. Supporting documentation for mobility expenses must be attached to the claim. All sublet claims are subject to review by MBUSA.
3. Customers are advised not to drive their vehicle; will towing be offered?
Towing will be offered free of charge and can be arranged by the dealer, or by calling 1-855-853-9454 for assistance.
4. Media articles state customers of the affected vehicles should stop driving their vehicle; what should they do?
A VIN-based recall lookup tool on the MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall. See https://www.mbusa.com/en/recall for more details. If the vehicle status is listed as “Pending” or “Open”, the vehicle MUST NOT be driven until the repair is performed.
5. The customer received a letter but no longer owns the vehicle. How can they update ownership information?
Customers should be directed to the MBUSA recall website at https://www.mbusa.com/en/recall, where they can enter their VIN and update their contact information, or by calling 1-855-853-9454 for assistance.
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
6. How do dealers submit for other limited customer and vehicle mobility solutions to and from the dealer, including ride sharing, public transportation and vehicle transport?
Dealer should submit a claim using damage code 35600 01 and enter the corresponding amount on the sublet line. Supporting documentation for mobility expenses to and from the dealer (ride sharing, public transportation and vehicle transport) must be attached to the claim. All sublet claims are subject to review by MBUSA.
Vehicle onsite storage: * Valid until the recall campaign is marked as “Open”. *
• Dealer should submit a claim once every 30 days
• Claim amount is limited to $250/30 days.
7. The customer wishes to keep driving the vehicle and refuses the repair. How do I handle this situation?
Customer safety is our top priority at Mercedes-Benz. If the customer insists on driving the vehicle despite the warnings associated with a “STOP DRIVE” recall, the following language MUST be added to the Repair Order and initialed by the customer:
______ (Initial Here) ASSUMPTION OF RISK FOR REMOVAL OF VEHICLE. I understand that my vehicle is subject to a “STOP DRIVE” recall and that continuing to drive my vehicle involves inherent risks and dangers of accidents, property loss or damage, and serious personal injury to me and others, as well as potential financial losses. I have carefully considered the extent of the risks involved, and I voluntarily and freely choose to assume these risks.
8. The customer wishes to keep driving the vehicle and is refusing to initial the “Assumption of Risk” on the Repair Order. How do I handle this situation?
Please follow the same protocol used at your dealer when a customer refuse services. Make a notation on the RO that “customer refuses to initial the Assumption of Risk.” A customer signature must be recorded on the RO.

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SEOCONTENT-END