December 8, 2023 NHTSA CAMPAIGN NUMBER: 23V835000
Improperly Secured 12-Volt Ground Connection
An overheated ground connection can increase the risk of a fire.
NHTSA Campaign Number: 23V835
Manufacturer Mercedes-Benz
USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 164
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection may not be secured properly, resulting in the ground connection overheating.
Remedy
Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters are expected to be mailed February 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
January 12, 2024
Check the 12V Ground Connection Bolt Torque
2023120010
This is to notify you of the Recall Campaign Launch to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 12, 2024.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current specifications. In this case, the connection might loosen over time and the electrical resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and rework it, if necessary.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction.
Customer Notification Timeline
Customer letters will be mailed on January 26, 2024.
Check the 12V Ground Connection Bolt Torque
Check/test Procedure 1:
1. Visually check ground point (W10, Figure 1) and ground line (1, Figure 1) under the driver’s seat for damage.
For basic information, see AR54.10-P-0002ME.
a. If no damage is present:
Carry out Check/test Procedure 2.
b. If there is damage to the ground line (1, Figure 1) or ground point (W10, Figure 1):
Carry out Work Procedure 2.
Check/test Procedure 2:
2. Check nut (2, Figure 1) for correct tightening torque.
For basic information, see AR54.10-P-0002ME.
a. If tightening torque of nut (2, Figure 1) is correct and no damage present: End measure.
b. If tightening torque of nut (2, Figure 1) is not correct: Carry out Check/test Procedure 3.
Check/test Procedure 3:
3. Remove nut (2, Figure 1) and ground point (W10, Figure 1) from body.
For basic information, see AR54.10-P-0002ME.
4. Check threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2) for damage.
a. If there is no damage at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 1.
b. If damage is present at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2): Carry out Work Procedure 2.
Work Procedure
Work Procedure 1:
5. Install existing ground line (1, Figure 1) including battery sensor (B95, Figure 1) with new nut (2, Figure 1) and tighten with prescribed tightening torque.
For basic information, see AR54.10-P-0002ME.
Work Procedure 2:
6. Clean area around ground point (W10, Figure 1) and threaded pin.
If necessary, recut threaded pin using a thread cutter.
7. Replace ground line (1, Figure 1) including battery sensor (B95, Figure 1) and nut (2, Figure 1).
For basic information, see AR54.10-P-0002ME.
8. Perform commissioning of battery sensor (B95).
For basic information, see AD00.00-P-2000-06ME.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (1) | Ground line incl. on-board electrical system battery sensor | A 000 905 39 16 |
| As required (1) | Hexagon Nut with Flange – Ground Connection | A002990685064 |
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The campaign number for the California Proof of Correction is unique and must be entered as such (231210), your dealer code, and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be entered as such (231210).
Chronology Supplement for ODI 23-00855-30153-10
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time.
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles.
Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Beginning in October 2022 and continuing through July 2023, MBAG conducted extensive investigations and analyses to determine whether there might be other potential consequences of the identified issue. This investigation determined that bolting that was not tightened with the force specified in the rework instructions could result in increased resistance at the 12V ground connection. Thermal testing during that time further determined that such current resistance could lead to heat development in the area under the driver’s seat.
Based on these findings, beginning in July 2023, MBAG analyzed material properties (including heat sensitivity) of components surrounding the 12V ground connection.
On December 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is aware of one related field report in the US (described above). That report did not involve any claim of a crash, injury, or property damage. MBAG is not aware of any reports of property damage, fatality, or injury related to this defect.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2021-2022 |
| MERCEDES-BENZ | GLE450 | 2021-2022 |
7 Associated Documents
Recall Acknowledgement
RCAK-23V835-5650.pdf 645.495KB
Chronology Report
RMISC-23V835-9634.pdf 79.816KB
Defect Notice 573 Report
RCLRPT-23V835-1827.PDF 214.917KB
Recall 573 Report – December 13, 2023
RCLRPT-23V835-4531.PDF 214.932KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V835-0093.pdf 143.595KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V835-9447.pdf 1198.24KB
Remedy Instructions and TSB
RCRIT-23V835-6417.pdf 1063.688KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-835
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 08, 2023 NHTSA Recall No. : 23V-835 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 164 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 138 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 26 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current
specifications. Part 573 Safety Recall Report 23V-835 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
Description of the Cause : Due to a rework process deviation during production, the bolt connection might not be tightened with the required torque. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009058212 Component Name 2 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009053916 Supplier Identification : Component Manufacturer
Name : Mercedes-Benz AG Address : NR
Foreign States
Country : Germany Chronology :
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-835
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles. Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Please see chronology supplement.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, An authorized Mercedes-Benz dealership
will check the bolt torque for the ground connection on the affected vehicles and rework it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Vehicles outside of the recall population have a properly grounded 12V connection.
BATTERIESENSOR A0009058212 BATTERIESENSOR A0009053916 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure ensures that this issue can no longer occur from December 30, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 15, 2023 Owners will be notified of the voluntary recall campaign before February 6, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 15, 2023 – NR Planned Owner Notification Date : FEB 06, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
Recall Campaign Initial Notification
DATE: December 15, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check the 12V Ground Connection Bolt Torque
MY21-22 GLE (167 platform)
DATE: December 15, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
December 15, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Check the 12V Ground Connection Bolt Torque
TBA
23V835
23P2197648
This is to notify you of the new Recall Campaign to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 15, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current specifications. In this case, the connection might loosen over time and the electrical resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and rework it, if necessary.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2021-2022
Vehicle Model
GLE
Vehicle Populations
Total Recall Population
164
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on or before February 6, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-835
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 13, 2023 NHTSA Recall No. : 23V-835 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 164 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 138 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 26 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection under the driver seat might not meet
current specifications. Part 573 Safety Recall Report 23V-835 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
Description of the Cause : Due to a rework process deviation during production, the bolt connection might not be tightened with the required torque. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009058212 Component Name 2 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009053916 Supplier Identification : Component Manufacturer
Name : Mercedes-Benz AG Address : NR
Foreign States
Country : Germany Chronology :
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-835
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles. Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Please see chronology supplement.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, An authorized Mercedes-Benz dealership
will check the bolt torque for the ground connection on the affected vehicles and rework it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Vehicles outside of the recall population have a properly grounded 12V connection.
BATTERIESENSOR A0009058212 BATTERIESENSOR A0009053916 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure ensures that this issue can no longer occur from December 30, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 15, 2023 Owners will be notified of the voluntary recall campaign before February 6, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 15, 2023 – NR Planned Owner Notification Date : FEB 06, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
Recall Campaign Launch Notification
DATE: January 12, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check the 12V Ground Connection Bolt Torque
MY21-22 GLE (167 platform)
DATE: January 12, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Launch Notification January 12, 2024
Campaign No. : NHTSA ID
CA DMV ID Campaign Desc. : Check the 12V Ground Connection
2023120010 23V835 Bolt Torque
231210 23P5191001
This is to notify you of the Recall Campaign Launch to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE
(167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on January 12, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not
meet current specifications. In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through
this connection, the temperature on this connection could increase. This might increase the risk
of a fire.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V
ground connection bolt torque and rework it, if necessary.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2021-2022
Vehicle Model GLE
Vehicle Populations
Total Recall Population 164
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been
repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California
as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete
this step may result in fines and penalties and lead to customer dissatisfaction.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on January 26, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers
ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for
further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2023120010, December 2023
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLE (167 platform)
Model Year 2021-2022
Check the 12V Ground Connection Bolt Torque
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not
meet current specifications. In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through
this connection, the temperature on this connection could increase. This might increase the risk of
a fire. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and
rework it, if necessary.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 164 vehicles are affected.
Order No. P-RC-2023120010
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P-RC-2023120010
Check the 12V Ground Connection Bolt Torque
Check/test Procedure 1:
1. Visually check ground point (W10, Figure 1) and ground line (1, Figure 1) under the driver’s seat for damage.
For basic information, see AR54.10-P-0002ME.
Figure 1
a. If no damage is present:
Carry out Check/test Procedure 2.
b. If there is damage to the ground line (1, Figure 1) or ground point (W10, Figure 1):
Carry out Work Procedure 2.
Check/test Procedure 2:
2. Check nut (2, Figure 1) for correct tightening torque.
For basic information, see AR54.10-P-0002ME.
a. If tightening torque of nut (2, Figure 1) is correct and no damage present:
End measure.
b. If tightening torque of nut (2, Figure 1) is not correct:
Carry out Check/test Procedure 3.
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P-RC-2023120010
Check/test Procedure 3:
3. Remove nut (2, Figure 1) and ground point (W10, Figure 1) from body.
For basic information, see AR54.10-P-0002ME.
4. Check threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2) for damage.
Figure 2
a. If there is no damage at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 1.
b. If damage is present at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 2.
Work Procedure
Work Procedure 1:
5. Install existing ground line (1, Figure 1) including battery sensor (B95, Figure 1) with new nut (2, Figure 1) and
tighten with prescribed tightening torque.
For basic information, see AR54.10-P-0002ME.
Work Procedure 2:
6. Clean area around ground point (W10, Figure 1) and threaded pin.
If necessary, recut threaded pin using a thread cutter.
7. Replace ground line (1, Figure 1) including battery sensor (B95, Figure 1) and nut (2, Figure 1).
For basic information, see AR54.10-P-0002ME.
8. Perform commissioning of battery sensor (B95).
For basic information, see AD00.00-P-2000-06ME.
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P-RC-2023120010
Primary Parts Information
Qty. Part Name Part Number
As required (1) Ground line incl. on-board electrical system battery sensor A 000 905 39 16
As required (1) Hexagon Nut with Flange – Ground Connection A002990685064
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
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Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
51 910 01
12-1960
Operations: Check battery sensor ground point on body
Comprises: Tighten torque
0.3 h
12-1961*
Operations: Replace battery sensor ground line (after check)
Comprises: Clean repair area, commissioning of battery sensor (B95)
0.5 h
12-1963* Operations: Recut threaded pin (after check)
Time prescribed
by foreperson
*Select operation items according to test result.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The
campaign number for the California Proof of Correction is unique and must be entered as such (231210), your dealer code,
and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
Figure 1
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P-RC-2023120010
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you
scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be
entered as such (231210).
Figure 2
California Proof of Correction Parts Information
Qty. Part Name Part Number
1 Sheet (CA Dealers Only) A 000 584 42 14
1 Label (CA Dealers Only) A 000 584 54 13
Warranty Information (California dealers please submit under a separate claim)
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
212CA 00 02-0001 Apply Proof of Correction Label and completed Proof of Correction Certificate 0.1
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