| “This site contains affiliate links for which OEMDTC may be compensated” |
December 8, 2023 NHTSA CAMPAIGN NUMBER: 23V835000
Improperly Secured 12-Volt Ground Connection
An overheated ground connection can increase the risk of a fire.
NHTSA Campaign Number: 23V835
Manufacturer Mercedes-Benz
USA, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 164
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection may not be secured properly, resulting in the ground connection overheating.
Remedy
Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters are expected to be mailed February 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
January 12, 2024
Check the 12V Ground Connection Bolt Torque
2023120010
This is to notify you of the Recall Campaign Launch to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 12, 2024.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current specifications. In this case, the connection might loosen over time and the electrical resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and rework it, if necessary.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete this step may result in fines and penalties and lead to customer dissatisfaction.
Customer Notification Timeline
Customer letters will be mailed on January 26, 2024.
Check the 12V Ground Connection Bolt Torque
Check/test Procedure 1:
1. Visually check ground point (W10, Figure 1) and ground line (1, Figure 1) under the driver’s seat for damage.
For basic information, see AR54.10-P-0002ME.
a. If no damage is present:
Carry out Check/test Procedure 2.
b. If there is damage to the ground line (1, Figure 1) or ground point (W10, Figure 1):
Carry out Work Procedure 2.
Check/test Procedure 2:
2. Check nut (2, Figure 1) for correct tightening torque.
For basic information, see AR54.10-P-0002ME.
a. If tightening torque of nut (2, Figure 1) is correct and no damage present: End measure.
b. If tightening torque of nut (2, Figure 1) is not correct: Carry out Check/test Procedure 3.
Check/test Procedure 3:
3. Remove nut (2, Figure 1) and ground point (W10, Figure 1) from body.
For basic information, see AR54.10-P-0002ME.
4. Check threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2) for damage.
a. If there is no damage at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 1.
b. If damage is present at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2): Carry out Work Procedure 2.
Work Procedure
Work Procedure 1:
5. Install existing ground line (1, Figure 1) including battery sensor (B95, Figure 1) with new nut (2, Figure 1) and tighten with prescribed tightening torque.
For basic information, see AR54.10-P-0002ME.
Work Procedure 2:
6. Clean area around ground point (W10, Figure 1) and threaded pin.
If necessary, recut threaded pin using a thread cutter.
7. Replace ground line (1, Figure 1) including battery sensor (B95, Figure 1) and nut (2, Figure 1).
For basic information, see AR54.10-P-0002ME.
8. Perform commissioning of battery sensor (B95).
For basic information, see AD00.00-P-2000-06ME.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (1) | Ground line incl. on-board electrical system battery sensor | A 000 905 39 16 |
| As required (1) | Hexagon Nut with Flange – Ground Connection | A002990685064 |
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The campaign number for the California Proof of Correction is unique and must be entered as such (231210), your dealer code, and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be entered as such (231210).
Chronology Supplement for ODI 23-00855-30153-10
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time.
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles.
Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Beginning in October 2022 and continuing through July 2023, MBAG conducted extensive investigations and analyses to determine whether there might be other potential consequences of the identified issue. This investigation determined that bolting that was not tightened with the force specified in the rework instructions could result in increased resistance at the 12V ground connection. Thermal testing during that time further determined that such current resistance could lead to heat development in the area under the driver’s seat.
Based on these findings, beginning in July 2023, MBAG analyzed material properties (including heat sensitivity) of components surrounding the 12V ground connection.
On December 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is aware of one related field report in the US (described above). That report did not involve any claim of a crash, injury, or property damage. MBAG is not aware of any reports of property damage, fatality, or injury related to this defect.
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | GLE350 | 2021-2022 |
| MERCEDES-BENZ | GLE450 | 2021-2022 |
7 Associated Documents
Recall Acknowledgement
RCAK-23V835-5650.pdf 645.495KB
Loading...
Reload document 
Open in new tab
Chronology Report
RMISC-23V835-9634.pdf 79.816KB
Loading...
Defect Notice 573 Report
RCLRPT-23V835-1827.PDF 214.917KB
Loading...
Recall 573 Report – December 13, 2023
RCLRPT-23V835-4531.PDF 214.932KB
Loading...
Manufacturer Notices(to Dealers,etc)
RCMN-23V835-0093.pdf 143.595KB
Loading...
Manufacturer Notices(to Dealers,etc)
RCMN-23V835-9447.pdf 1198.24KB
Loading...
Remedy Instructions and TSB
RCRIT-23V835-6417.pdf 1063.688KB
Loading...
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- High Precision and Quick Reading: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is around 3%, making it an essential helper for you
- Safe and Reliable Operation: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque
- Good Quality and Durable Material: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel.We use the quality materials which are resist corrosion and are durable
- Quick Torque Setting: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using
- Easy to Store and Widely Use: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and torque wrench is suitable for repairing cars and motorcycles, which are essential maintenance tools for car owners
- 3Pcs Torque Wrench Set: The calibration error range is around 3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240 in.lb, 3/8 inch 5-45 ft.lb, 1/2 inch 20-160 ft.lb.
- Safe and Reliable: When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- Quick Release Button: This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- Easy to Set: First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- Widely Use: The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We insist on bringing customers a good shopping experience.
- Please contact us on Amazon Seller Support, we can give you 24h online after-sale service if you have any problem. We hope to help you solve and make you satisfied.
- !!!Attention!!!: 1,Torque wrench cannot be used to remove the nut, because the sudden torque for removing is much higher. 2,Keep the set value proper, avoid to set a small value but actual needs a bigger value, this can break the wrench 3, When not in use, always keep torque at the lowest setting. 2,when in use,keep the direction select in leftmost or rightmost position, not middle. 3,use just proper size socket and right direction button in case of skipping. 4,keep all the package well in case of returning in the future. 5,do not use excessive force during use to avoid affecting the accuracy of torque and even damaging the wrench.
- 【Easy to use】: Our torque wrench 1/2 feature high contrast and dual unit measurement for easy reading and setting of the required torque.Turn the bottom knob to make it in unlocked state, then turn the handle to set the torque, and finally lock the bottom knob.Adjusting the head paddle allows the 1/2 inch torque wrench to be used in both directions.
- 【Safe and reliable】: When the set torque value is reached, the automotive torque wrench will emits "Click" sound to remind you to stop applying force to prevent over torque damage to your items. Also the knurled handle provides non-slip operation.
- 【Practicality of accessories】: 1/2 inch Torque wrench set with 5-Inch extension bar and 1/2" drive to 3/8" drive adapter,which can help to take the screw or nut out in deep space.Use this dual direction torque wrench can easy to deal with car or bike repairing problem.
- PORTABILITY: Torque wrench 1/2 inch drive has a durable case for portability or storage
- ADDED COMFORT: Bi-material handle for comfort and grip of the 1/2 torque wrench
- HASSLE FREE USE: Locking feature adjusts quick and easily for hassle free use
- QUICK IDENTIFICATION: Scales stamped into housing showing inch and metric torque settings
- Meets or Exceeds ASME Specifications
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- [𝐌𝐀𝐓𝐄𝐑𝐈𝐀𝐋] SUZUME torque wrenches are made of CR-V steel to ensure the durability of the torque wrench. The surface is also chrome-plated, which not only improves corrosion and wear resistance, but also gives the torque wrench set automotive a mirror-like luster, adding a touch of eye-catching beauty. For the handle, we chose a lightweight aluminum alloy, whose low-density characteristics greatly reduce the overall weight of the tool, making it easier to operate.
- [𝐇𝐈𝐆𝐇 𝐀𝐂𝐂𝐔𝐑𝐀𝐂𝐘]The SUZUME 3PCS torque wrench set, covering torque wrench 1/2 drive,torque wrench 3/8 drive and 1/4 torque wrench, is each a commitment to superior workmanship. After rigorous fatigue testing, this torque wrench kit can withstand more than 10,000 repeated uses and still maintain an incredible ±3% accuracy, which means you can use them with confidence and without worrying about re-calibration.
- [𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤] SUZUME torquimetro are designed with a bi-directional ratchet head that makes it easy to apply precise torque, whether you operate the wrench clockwise or counterclockwise. When your operation reaches the preset torque value, the wrench will immediately emit a clear "click" sound, accompanied by a vibration, to ensure that you can sense and stop the operation at the first time, avoiding damage to bolts, nuts and even torque wrench' due to excessive application of force.
- [𝐃𝐮𝐚𝐥-𝐒𝐜𝐚𝐥𝐞𝐬] precision at a glance! SUZUME strives for perfection in every detail of every product. Every click torque wrench is equipped with a clearly visible torque scale that makes setting and reading torque values effortless. We use laser printing technology to ensure the durability of these scales, so you don't have to worry about the values becoming blurred by wear and tear, even under frequent use over a long period of time.
- [𝐒𝐞𝐫𝐯𝐢𝐜𝐞]We understand that superior products and service are the key to earning your trust. That's why SUZUME products are backed by a comprehensive aftermarket service, our commitment to quality and your peace of mind. Our mission is very clear - 'Your Reliable Tool Partner' Our team will respond promptly to any questions you have and resolve your queries and problems quickly.
- 【High Precision & Easy Reading】With a dual-range scale of 20-240 in.lb/2.3-27.1 Nm, this inch pound torque wrench provides quick and precise readings, ideal for precision tasks in electronics, bicycles, and light machinery requiring lower torque levels.
- 【 "Click" Type】The 'Click' Type design of torque wrench produces a distinct sound or sensation to indicate when the fastener is properly tightened. When using the 1/4 torque wrench, turn it slowly, steadily, and smoothly, stopping when you hear or feel the click.
- 【Durable Construction】The aluminum shaft of this bike torque wrench offers superior fatigue resistance for higher and more precise usage compared to traditional materials. It also features a high-quality steel spring and chromium-molybdenum steel handle for rust prevention, ensuring durability and a longer lifespan.
- 【Easy Torque Setting】To set the torque value, pull down and hold the locking knob, then adjust to the desired value. Release the knob to lock the torque setting. When not in use, set the torque key to the minimum value to maintain the bicycle torque wrench.
- 【Convenient Storage & Versatile Use】This torque wrench set comes in a sturdy plastic shell storage box for convenient storage and organization. It is suitable for repairing various parts of a bicycle, including bolts, nuts, threaded components, handlebars, frames, brakes, and derailleurs. Additionally, it is backed by a 24-month warranty, with customer support available for any assistance needed.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-835
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 08, 2023 NHTSA Recall No. : 23V-835 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 164 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 138 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 26 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current
specifications. Part 573 Safety Recall Report 23V-835 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
Description of the Cause : Due to a rework process deviation during production, the bolt connection might not be tightened with the required torque. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009058212 Component Name 2 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009053916 Supplier Identification : Component Manufacturer
Name : Mercedes-Benz AG Address : NR
Foreign States
Country : Germany Chronology :
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-835
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles. Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Please see chronology supplement.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, An authorized Mercedes-Benz dealership
will check the bolt torque for the ground connection on the affected vehicles and rework it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Vehicles outside of the recall population have a properly grounded 12V connection.
BATTERIESENSOR A0009058212 BATTERIESENSOR A0009053916 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure ensures that this issue can no longer occur from December 30, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 15, 2023 Owners will be notified of the voluntary recall campaign before February 6, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 15, 2023 – NR Planned Owner Notification Date : FEB 06, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
Recall Campaign Initial Notification
DATE: December 15, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Check the 12V Ground Connection Bolt Torque
MY21-22 GLE (167 platform)
DATE: December 15, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification
December 15, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Check the 12V Ground Connection Bolt Torque
TBA
23V835
23P2197648
This is to notify you of the new Recall Campaign to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 15, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not meet current specifications. In this case, the connection might loosen over time and the electrical resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and rework it, if necessary.
Parts
Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2021-2022
Vehicle Model
GLE
Vehicle Populations
Total Recall Population
164
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
Customer letters will be mailed on or before February 6, 2024.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement
Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-835
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC DEC 13, 2023 NHTSA Recall No. : 23V-835 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 164 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2021-2022 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 138 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2021-2022 GLE. 26 Vehicles.
The recall population was determined through production records.
Vehicles outside of the recall population have a properly grounded 12V connection. Production Dates : FEB 09, 2021 – NOV 15, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection under the driver seat might not meet
current specifications. Part 573 Safety Recall Report 23V-835 Page 2 FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through this connection, the temperature on this connection could increase. This might increase the risk of a fire.
Description of the Cause : Due to a rework process deviation during production, the bolt connection might not be tightened with the required torque. Identification of Any Warning
that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009058212 Component Name 2 : BATTERIESENSOR Component Description : BATTERIESENSOR Component Part Number : A0009053916 Supplier Identification : Component Manufacturer
Name : Mercedes-Benz AG Address : NR
Foreign States
Country : Germany Chronology :
In March 2021, Mercedes-Benz received an isolated report from a customer alleging their GLE vehicle displayed a battery warning message and they were unable to of start the vehicle. MBAG was not able to attribute the reported event to any deviation in the vehicle’s production or systemic failure at that time. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-835
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
In late 2021/early 2022, an internal post-production quality feedback found a vehicle with a similar issue. MBAG’s further review determined that the vehicle had been designated for quality assurance rework during production. Contemporaneous documentation indicated that the rework action had been completed. During the course of MBAG’s subsequent investigation, however, it found evidence suggesting that in some instances the rework may not have been correctly completed. Based on that determination MBAG then reviewed field reports to determine if those reworked vehicles had reported any incidents that might be related to an incorrect rework. That review identified two vehicles that were the subject of March and October 2021 field reports, and determined that the erroneous rework could have contributed to the reported inability to start the vehicles. Additional investigation and analyses determined that one individual reworker incorrectly performed the rework task (adjusting torque applied to a bolted 12V ground connection) during a limited production period, while documenting the rework as correctly performed.
Please see chronology supplement.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, An authorized Mercedes-Benz dealership
will check the bolt torque for the ground connection on the affected vehicles and rework it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Vehicles outside of the recall population have a properly grounded 12V connection.
BATTERIESENSOR A0009058212 BATTERIESENSOR A0009053916 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure ensures that this issue can no longer occur from December 30, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
December 15, 2023 Owners will be notified of the voluntary recall campaign before February 6, 2024. A copy of all communications will be provided when available.
Planned Dealer Notification Date : DEC 15, 2023 – NR Planned Owner Notification Date : FEB 06, 2024 – NR
* NR – Not Reported
**************************************************************************************************************
Recall Campaign Launch Notification
DATE: January 12, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Check the 12V Ground Connection Bolt Torque
MY21-22 GLE (167 platform)
DATE: January 12, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Launch Notification January 12, 2024
Campaign No. : NHTSA ID
CA DMV ID Campaign Desc. : Check the 12V Ground Connection
2023120010 23V835 Bolt Torque
231210 23P5191001
This is to notify you of the Recall Campaign Launch to check the 12V ground connection bolt torque on 164 Model Year (“MY”) 2021-2022 GLE
(167 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on January 12, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not
meet current specifications. In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through
this connection, the temperature on this connection could increase. This might increase the risk
of a fire.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the 12V
ground connection bolt torque and rework it, if necessary.
Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s) 2021-2022
Vehicle Model GLE
Vehicle Populations
Total Recall Population 164
Total Vehicles in Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Notice to California Dealers: As required by 13 CCR 2117, a proof of correction (“POC”) certificate showing that the vehicle has been
repaired under this recall must be issued by the authorized service facility, and that such a certificate may be required by California
as a condition of vehicle re-registration or operation. Please reference this POC in the attached work instructions. Failure to complete
this step may result in fines and penalties and lead to customer dissatisfaction.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on January 26, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers
ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for
further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2023120010, December 2023
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLE (167 platform)
Model Year 2021-2022
Check the 12V Ground Connection Bolt Torque
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2021-2022 GLE (167 platform) vehicles, a certain 12V ground connection might not
meet current specifications. In this case, the connection might loosen over time and the electrical
resistance of the connection might increase. Due to the high electrical currents that flow through
this connection, the temperature on this connection could increase. This might increase the risk of
a fire. An authorized Mercedes-Benz dealer will check the 12V ground connection bolt torque and
rework it, if necessary.
Prior to performing this Campaign:
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 164 vehicles are affected.
Order No. P-RC-2023120010
2
P-RC-2023120010
Check the 12V Ground Connection Bolt Torque
Check/test Procedure 1:
1. Visually check ground point (W10, Figure 1) and ground line (1, Figure 1) under the driver’s seat for damage.
For basic information, see AR54.10-P-0002ME.
Figure 1
a. If no damage is present:
Carry out Check/test Procedure 2.
b. If there is damage to the ground line (1, Figure 1) or ground point (W10, Figure 1):
Carry out Work Procedure 2.
Check/test Procedure 2:
2. Check nut (2, Figure 1) for correct tightening torque.
For basic information, see AR54.10-P-0002ME.
a. If tightening torque of nut (2, Figure 1) is correct and no damage present:
End measure.
b. If tightening torque of nut (2, Figure 1) is not correct:
Carry out Check/test Procedure 3.
3
P-RC-2023120010
Check/test Procedure 3:
3. Remove nut (2, Figure 1) and ground point (W10, Figure 1) from body.
For basic information, see AR54.10-P-0002ME.
4. Check threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2) for damage.
Figure 2
a. If there is no damage at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 1.
b. If damage is present at threaded pin (3, Figure 2) and cable lug or ground line (1, Figure 2):
Carry out Work Procedure 2.
Work Procedure
Work Procedure 1:
5. Install existing ground line (1, Figure 1) including battery sensor (B95, Figure 1) with new nut (2, Figure 1) and
tighten with prescribed tightening torque.
For basic information, see AR54.10-P-0002ME.
Work Procedure 2:
6. Clean area around ground point (W10, Figure 1) and threaded pin.
If necessary, recut threaded pin using a thread cutter.
7. Replace ground line (1, Figure 1) including battery sensor (B95, Figure 1) and nut (2, Figure 1).
For basic information, see AR54.10-P-0002ME.
8. Perform commissioning of battery sensor (B95).
For basic information, see AD00.00-P-2000-06ME.
__________________________________________________________________________________________________
4
P-RC-2023120010
Primary Parts Information
Qty. Part Name Part Number
As required (1) Ground line incl. on-board electrical system battery sensor A 000 905 39 16
As required (1) Hexagon Nut with Flange – Ground Connection A002990685064
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
51 910 01
12-1960
Operations: Check battery sensor ground point on body
Comprises: Tighten torque
0.3 h
12-1961*
Operations: Replace battery sensor ground line (after check)
Comprises: Clean repair area, commissioning of battery sensor (B95)
0.5 h
12-1963* Operations: Recut threaded pin (after check)
Time prescribed
by foreperson
*Select operation items according to test result.
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in the blank areas of the label. The
campaign number for the California Proof of Correction is unique and must be entered as such (231210), your dealer code,
and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
Figure 1
5
P-RC-2023120010
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 42 14) (Figure 2), after you
scan a completed form and attach to the RO. The recall number for the California Proof of Correction is unique and must be
entered as such (231210).
Figure 2
California Proof of Correction Parts Information
Qty. Part Name Part Number
1 Sheet (CA Dealers Only) A 000 584 42 14
1 Label (CA Dealers Only) A 000 584 54 13
Warranty Information (California dealers please submit under a separate claim)
Damage
Code
Operation
Number
Description
Labor Time
(hrs.)
212CA 00 02-0001 Apply Proof of Correction Label and completed Proof of Correction Certificate 0.1
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
