SEOCONTENT-START

October, 2023
This notice applies to your vehicle, VIN:
Inspect Front Tow Eye Receiver
MBUSA ID: 2023090010, NHTSA Recall ID: 23V629
• An inspection is required for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This inspection will be provided FREE of charge.
Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain model year 2023 GLC300 vehicles. Our records indicate that your vehicle is included in the affected population.
What is the issue?
The tow eye receiver in the front crossmember might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device, increasing the risk of a crash or injury.
You are advised not to use the front tow eye on your vehicle until an inspection and/or repair has been performed. What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz dealer will inspect the front crossmember on the affected vehicles, at no cost to you. After the inspection, your vehicle will fall into one of two categories: Category 1: Vehicles with the tow eye receiver in the front crossmember that meet current specifications. No further action or repairs are necessary. Category 2: Vehicles with the tow eye receiver in the front crossmember that do not meet current specifications. These vehicles will require a replacement crossmember, however, parts are not available for an immediate repair. When parts become available, an additional notification letter will be sent to inform owners to schedule an appointment with an authorized Mercedes-Benz dealer, and have the vehicle repair performed at no cost to you. The front tow eye should not be used until the repair has been performed. Once parts become available, the repair time can be less than four hours, but your dealer can provide you with a better estimate of the overall time for this visit. As a matter of normal service process, the authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle, which may increase the required working time. You will not be charged for other services or
repairs unless so requested. Steps to take.
• Find your nearest authorized Mercedes-Benz dealer at www.mbusa.com/recall to schedule your recall
inspection.
• Please mention you are scheduling an appointment for Mercedes-Benz recall 2023090010.
• You may be asked for your VIN, which for your convenience is located at the top of this letter. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately.
Sincerely,
Mercedes-Benz USA
What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle, please visit www.mbusa.com/recall (or scan the QR Code to the left), submit your VIN using the VIN recall lookup tool, and complete the “Recall Contact Information” section on the website. If possible,
• please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners:
A VIN-based recall lookup tool is available at www.mbusa.com/recall, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this recall, please contact an authorized Mercedes-Benz dealer. Should an authorized Mercedes-Benz dealer be unable to address your concerns, please contact us at 1-(800) FOR­ MERCEDES {1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll­
free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

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Recall Campaign Initial Notification
DATE: November 3, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Initial Notification Replace Front Tow Eye Receiver MY23 GLC (254 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: November 3, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V629 23P2197634 November 3, 2023 Replace Front Tow Eye Receiver This is to notify you of the new Recall Campaign to replace the front tow eye receiver on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on November 3, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front Issue What We’re Doing Parts crossmember might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device, increasing the risk of a crash or injury.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front crossmember on the affected vehicles. Note that parts are not available for an immediate repair. When parts become available, an additional notification letter will be sent to inform owners to schedule an appointment with an authorized Mercedes-Benz dealer, and have the vehicle repaired. The front tow eye should not be used until the repair has been performed.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) 2023 Vehicle Model GLC Vehicle Populations
Total Recall Population 12,118
Total Vehicles in Dealer Inventory 416 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed when parts become available
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
s to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Initial Notification
DATE: September 18, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Initial Notification Inspect Front Tow Eye Receiver MY23 GLC (254 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: September 18, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V629 23P2197632 September 18, 2023 Inspect Front Tow Eye Receiver This is to notify you of the new Recall Campaign to inspect the front tow eye receiver on 11,853 Model Year (“MY”) 2023 GLC (254 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 18, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front Issue What We’re Doing Parts crossmember might not meet current specifications. In this case, the required depth of the threaded tow eye into the receiver might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of crash or injury.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the front crossmember on the affected vehicles and replace it, if necessary.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
GLC 11,853
416 Vehicle Populations Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before October 20, 2023.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
es to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Launch Notification
DATE: October 20, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Launch Notification Inspect Front Tow Eye Receiver MY23 GLC (254 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: October 20, 2023 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : 2023090010 23V629 23P6290004 October 20, 2023
Inspect Front Tow Eye Receiver This is to notify you of the Recall Campaign Launch to inspect the front tow eye receiver on 12,118 Model Year (“MY”) 2023 GLC (254 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 20, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front Issue What We’re Doing Process Flow Parts crossmember might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device, increasing the risk of a crash or injury.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the front crossmember on the affected vehicles. After the inspection, the vehicle will fall into one of two categories: Category 1: Vehicles with the tow eye receiver in the front crossmember that meet current specifications. No further action or repairs are necessary. Category 2: Vehicles with the tow eye receiver in the front crossmember that do not meet current specifications. These vehicles will require a replacement crossmember, however, parts are not available for an immediate repair. When parts become available, an additional notification letter will be sent to inform owners to schedule an appointment with an authorized Mercedes- Benz dealer, and have the vehicle repaired. The front tow eye should not be used until the repair has been performed.
1) The dealer must close out the inspection campaign:
a. This will trigger a new campaign based on the claimed warranty operation codes. If the claimed operation code matches Category 2, the vehicle will be moved to a new “PENDING” campaign (will occur once per week due to insufficient parts stock).
b. This process only affects the opening of a subsequent “PENDING” campaign in VMI and does not have an impact on parts shipment. 2) The dealer must claim the correct warranty operation codes for Category 2. The remedy is available and can be performed. A quantity of one special tool will be sent to each dealership automatically. No need to order.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
GLC 12,118
368 Vehicle Populations Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before October 27, 2023.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 2 Campaign No. 2023090010, October 2023 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLC (254 platform)
Model Year 2023 Inspect Front Tow Eye Receiver Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front crossmember might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device, increasing the risk of a crash or injury. An authorized Mercedes- Benz dealer will inspect the front crossmember on the affected vehicles. Prior to performing this Campaign:
• VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 12,118 vehicles are affected. Order No. P-RC-2023090010 2 Inspect Front Tow Eye Receiver Work Procedure Special tool
Quantity Designation Part no.
As required (1) Limit check mandrel W 254 589 00 15 00 A quantity of 1 special tool (listed above), will be sent to each dealership. No need to order. If the dealership DID NOT receive, please contact: [email protected]. Tools are scheduled to be shipped on October 20, 2023. 1. Open the front bumper cover of the towing eye receiver. 2. Insert the test side of the limit check mandrel special tool into the receiver of the towing eye on the crossmember. If the Limit check mandrel can be inserted almost completely with a slight protrusion, this is an “OK” result.
Note: Approx. 1 to 2 mm of threads may be remaining. If the Limit check mandrel tool cannot be threaded into the towing eye receiver on the crossmember, the towing eye receiver may be too narrow. This is a “Not OK” result. Figure 1, with and without bumper for a clearer illustration a. Limit check mandrel can be inserted into towing eye receiver on the front crossmember: End measure and invoice operation item 12-1881 (check towing eye receiver on front crossmember, findings: OK). b. Limit check mandrel cannot be inserted into towing eye receiver on the front crossmember: End measure and invoice operation item 12-1882 (check towing eye receiver on front crossmember, findings: NOT OK). P-RC-2023090010 3
P-RC-2023090010
It is very important to close the campaign with the correct Operation Number,
Vehicles with findings: NOT OK will receive a new “PENDING” campaign with the final remedy. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information Damage Code Operation Number Description Labor Time (hrs.)
62 900 04
12-1881 12-1882
Check towing eye receiver on front crossmember Findings: OK
Check towing eye receiver on front crossmember Findings: NOT OK
0.1 0.1

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Recall Campaign Initial Notification – Update
DATE: September 27, 2023

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Initial Notification – Update Inspect Front Tow Eye Receiver
MY23 GLC (254 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services DATE: September 27, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification
Campaign No. : NHTSA ID Campaign Desc. : TBA 23V629 23P2197632 September 27, 2023 Inspect Front Tow Eye Receiver This is to notify you of the new Recall Campaign to inspect the front tow eye receiver on 12,118 Model Year (“MY”) 2023 GLC (254 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 18, 2023.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front Issue What We’re Doing Parts crossmember might not meet current specifications. In this case, the required depth of the threaded tow eye into the receiver might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of crash or injury.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the front crossmember on the affected vehicles and replace it, if necessary.
Remedy is not available at this time.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
GLC 12,118
416 Vehicle Populations Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before October 20, 2023.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
es to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-629
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC OCT 20, 2023 NHTSA Recall No. : 23V-629 Manufacturer Recall No. : 2023090010 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 12,118 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 GLC 12,118 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the tow eye receiver in the front crossmember meets specifications. Production Dates : JUN 14, 2022 – APR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC vehicles (254 platform), the tow eye receiver in the front crossmember might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the required depth of the threaded tow eye into the receiver
might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of an accident or injury.
Description of the Cause : Due to a deviation in the production process at a supplier, the receiver in the front crossmember might not meet current specifications Identification of Any Warning
that can Occur : The driver or operator will not receive a warning due to the nature of the nism. Part 573 Safety Recall Report 23V-629 Page 2 Involved Components : Component Name 1 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 68 00 Component Name 2 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 67 00 Supplier Identification : Component Manufacturer
Name : MAGNA Formpol Sp. z o.o.
Address : Ul. Cielmicka 44 43-100 Tychy Foreign States
Country : Poland Chronology :
At the beginning of April 2023, MBAG launched initial investigations based on reports from vehicles in the internal logistics process where a towing eye could not be seated correctly. In the course of these investigations the vehicles and parts were analyzed together with the supplier.
These analyses concluded that the manufacturing tolerances of the receiver for the towing eye might not meet specifications. Further investigations were performed to check the potentially affected batch of receivers together with the supplier. On this basis, the potential field population was investigated.
Subsequently, analyses of the potential consequences for the vehicles in the field were performed. In addition, relevant worldwide regulatory requirements were researched. These analyses lasted until August 2023.
On September 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
On September 20, MBAG noticed a momentary IT system issue that resulted in vehicles erroneously being excluded from the field measure. The review and fix of the IT system issue identified an additional 265 vehicles that were previously not included in the recall, now being added to NHTSA recall #23V629. MBAG confirms there are no warranty claims, field or service reports, or other information related to this defect in the USA. No third party damages or personal injuries have been reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-629
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will check the front
crossmember on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Receiver for the front towing device meet specifications Remedy Parts:
CROSSMEMBER A 254 620 68 00
CROSSMEMBER A 254 620 67 00 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 06, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
September 18, 2023. Owners will be notified of the voluntary recall campaign on October 27, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : SEP 18, 2023 – NR Planned Owner Notification Date : OCT 27, 2023 – NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-629
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC SEP 11, 2023 NHTSA Recall No. : 23V-629 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 11,853 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 GLC 11853 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the tow eye receiver in the front crossmember meets specifications. Production Dates : JUN 14, 2022 – APR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC vehicles (254 platform), the tow eye receiver in the front crossmember might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the required depth of the threaded tow eye into the receiver
might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of an accident or injury.
Description of the Cause : Due to a deviation in the production process at a supplier, the receiver in the front crossmember might not meet current specifications Identification of Any Warning
that can Occur : The driver or operator will not receive a warning due to the nature of the nism. Part 573 Safety Recall Report 23V-629 Page 2 Involved Components : Component Name 1 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 68 00 Component Name 2 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 67 00 Supplier Identification : Component Manufacturer
Name : MAGNA Formpol Sp. z o.o.
Address : Ul. Cielmicka 44 43-100 Tychy Foreign States
Country : Poland Chronology :
At the beginning of April 2023, MBAG launched initial investigations based on reports from vehicles in the internal logistics process where a towing eye could not be seated correctly. In the course of these investigations the vehicles and parts were analyzed together with the supplier.
These analyses concluded that the manufacturing tolerances of the receiver for the towing eye might not meet specifications. Further investigations were performed to check the potentially affected batch of receivers together with the supplier. On this basis, the potential field population was investigated.
Subsequently, analyses of the potential consequences for the vehicles in the field were performed. In addition, relevant worldwide regulatory requirements were researched. These analyses lasted until August 2023.
On September 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG confirms there are no warranty claims, field or service reports, or other information related to this defect in the USA. No third party damages or personal injuries have been reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-629
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will check the front
crossmember on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Receiver for the front towing device meet specifications Remedy Parts:
CROSSMEMBER A 254 620 68 00
CROSSMEMBER A 254 620 67 00 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 06, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
September 18, 2023. Owners will be notified of the voluntary recall campaign on or before November 10, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : SEP 18, 2023 – NR Planned Owner Notification Date : NOV 10, 2023 – NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-629
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC SEP 27, 2023 NHTSA Recall No. : 23V-629 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 12,118 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 GLC 11853 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the tow eye receiver in the front crossmember meets specifications. Production Dates : JUN 14, 2022 – APR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC vehicles (254 platform), the tow eye receiver in the front crossmember might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the required depth of the threaded tow eye into the receiver
might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of an accident or injury.
Description of the Cause : Due to a deviation in the production process at a supplier, the receiver in the front crossmember might not meet current specifications Identification of Any Warning
that can Occur : The driver or operator will not receive a warning due to the nature of the nism. Part 573 Safety Recall Report 23V-629 Page 2 Involved Components : Component Name 1 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 68 00 Component Name 2 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 67 00 Supplier Identification : Component Manufacturer
Name : MAGNA Formpol Sp. z o.o.
Address : Ul. Cielmicka 44 43-100 Tychy Foreign States
Country : Poland Chronology :
At the beginning of April 2023, MBAG launched initial investigations based on reports from vehicles in the internal logistics process where a towing eye could not be seated correctly. In the course of these investigations the vehicles and parts were analyzed together with the supplier.
These analyses concluded that the manufacturing tolerances of the receiver for the towing eye might not meet specifications. Further investigations were performed to check the potentially affected batch of receivers together with the supplier. On this basis, the potential field population was investigated.
Subsequently, analyses of the potential consequences for the vehicles in the field were performed. In addition, relevant worldwide regulatory requirements were researched. These analyses lasted until August 2023.
On September 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
On September 20, MBAG noticed a momentary IT system issue that resulted in vehicles erroneously being excluded from the field measure. The review and fix of the IT system issue identified an additional 265 vehicles that were previously not included in the recall, now being added to NHTSA recall #23V629. MBAG confirms there are no warranty claims, field or service reports, or other information related to this defect in the USA. No third party damages or personal injuries have been reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-629
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will check the front
crossmember on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Receiver for the front towing device meet specifications Remedy Parts:
CROSSMEMBER A 254 620 68 00
CROSSMEMBER A 254 620 67 00 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 06, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
September 18, 2023. Owners will be notified of the voluntary recall campaign on or before November 10, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : SEP 18, 2023 – NR Planned Owner Notification Date : NOV 10, 2023 – NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-629
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC SEP 27, 2023 NHTSA Recall No. : 23V-629 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 12,118 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 GLC 12,118 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the tow eye receiver in the front crossmember meets specifications. Production Dates : JUN 14, 2022 – APR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC vehicles (254 platform), the tow eye receiver in the front crossmember might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the required depth of the threaded tow eye into the receiver
might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of an accident or injury.
Description of the Cause : Due to a deviation in the production process at a supplier, the receiver in the front crossmember might not meet current specifications Identification of Any Warning
that can Occur : The driver or operator will not receive a warning due to the nature of the nism. Part 573 Safety Recall Report 23V-629 Page 2 Involved Components : Component Name 1 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 68 00 Component Name 2 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 67 00 Supplier Identification : Component Manufacturer
Name : MAGNA Formpol Sp. z o.o.
Address : Ul. Cielmicka 44 43-100 Tychy Foreign States
Country : Poland Chronology :
At the beginning of April 2023, MBAG launched initial investigations based on reports from vehicles in the internal logistics process where a towing eye could not be seated correctly. In the course of these investigations the vehicles and parts were analyzed together with the supplier.
These analyses concluded that the manufacturing tolerances of the receiver for the towing eye might not meet specifications. Further investigations were performed to check the potentially affected batch of receivers together with the supplier. On this basis, the potential field population was investigated.
Subsequently, analyses of the potential consequences for the vehicles in the field were performed. In addition, relevant worldwide regulatory requirements were researched. These analyses lasted until August 2023.
On September 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
On September 20, MBAG noticed a momentary IT system issue that resulted in vehicles erroneously being excluded from the field measure. The review and fix of the IT system issue identified an additional 265 vehicles that were previously not included in the recall, now being added to NHTSA recall #23V629. MBAG confirms there are no warranty claims, field or service reports, or other information related to this defect in the USA. No third party damages or personal injuries have been reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-629
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will check the front
crossmember on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Receiver for the front towing device meet specifications Remedy Parts:
CROSSMEMBER A 254 620 68 00
CROSSMEMBER A 254 620 67 00 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 06, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
September 18, 2023. Owners will be notified of the voluntary recall campaign on or before November 10, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : SEP 18, 2023 – NR Planned Owner Notification Date : NOV 10, 2023 – NR
* NR – Not Reported

**************************************************************************************************************

Recall Campaign Launch Notification
DATE: January 5, 2024

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update
|
Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR- MERCEDES.
Sincerely, Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
RE: Recall Campaign Launch Notification Replace the Front Crossmember MY23 GLC (254 platform)
FROM: Gregory Gunther, Senior Manager, Vehicle Compliance and Analysis, Engineering Services
DATE: January 5, 2024 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification
Campaign No. : NHTSA ID Campaign Desc. : 2023120002 23V629 23P6290006 January 5, 2024
Replace the Front Crossmember This is to notify you of the Recall Campaign Launch to replace the front crossmember on 761 Model Year (“MY”) 2023 GLC (254 platform) vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 5, 2024.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY2023 GLC (254 platform) vehicles, the tow eye receiver in the front crossmember Issue What We’re Doing Parts might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device which could increase the risk of a crash or injury.
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front crossmember on the affected vehicles.
The remedy is available and can be performed.
Vehicles Affected Vehicle Model Year(s) Vehicle Model Total Recall Population
Total Vehicles in Dealer Inventory 2023
GLC 761
63 Vehicle Populations Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters will be mailed on or before January 26, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 2 Campaign No. 2023120002, January 2024 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLC (254 platform)
Model Year 2023 Replace Front Tow Eye Receiver Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front crossmember might not meet current specifications. The front tow eye may be inadequately threaded to the crossmember and can detach under load. A detached tow eye can separate the vehicle from the towing device, increasing the risk of a crash or injury. An authorized Mercedes- Benz dealer will replace the front crossmember on the affected vehicles. Prior to performing this Campaign:
• VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 580 vehicles are affected. Order No. P-RC-2023120002 2
Replace Front Crossmember Work Procedure 1. Remove front bumper (Figure 1).
For basic data, see AR88.20-P-2000WTX. 2. Remove radiator shutters (Figure 1).
For basic data, see AR20.20-P-3882WTD. Figure 1 3. Remove both front headlamps (Figure 2).
For basic data, see AR82.10-P-4733WT. Check headlamp adjustment after reassembly. Figure 2 4. Replace front crossmember.
For basic data on torque determination for mounting screws, see AR62.30-P-2200WTX. Cavity preservation is not necessary when replacing the crossmember!
If the coolant pump bracket does not fit the new crossmember, this must also be replaced. 5. Assemble in reverse order. _ _ _ P-RC-2023120002 3
P-RC-2023120002
Primary Parts Information Qty.
As required (1)
As required (1) Part Name
Crossmember
Bracket for gasoline coolant pump Part Number
*
A 254 830 24 01 * The crossmember must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal. Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. _ _ _ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information Damage Code Operation Number Replace front crossmember Description
Labor Time (hrs.) 62 900 06 12-1943 Includes: Remove/install engine compartment lining front section, remove/install front bumper, remove/install radiator shutters, remove/install headlamps, adjust headlamps, connect/disconnect diagnostic system, calibrate 360° camera and radar sensors. 3.2 Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change ted in this document.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-629
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC JAN 05, 2024 NHTSA Recall No. : 23V-629 Manufacturer Recall No. : 2023090010/120002 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 12,118 Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2023-2023 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Mercedes-Benz 2023 GLC 12,118 Vehicles.
The recall population was determined through production records.
For vehicles outside of the recall population the tow eye receiver in the front crossmember meets specifications. Production Dates : JUN 14, 2022 – APR 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2023 GLC vehicles (254 platform), the tow eye receiver in the front crossmember might not meet current specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the required depth of the threaded tow eye into the receiver
might not be achieved. As a result, a loosening of the tow eye under load cannot be ruled out, which may increase the risk of an accident or injury.
Description of the Cause : Due to a deviation in the production process at a supplier, the receiver in the front crossmember might not meet current specifications Identification of Any Warning
that can Occur : The driver or operator will not receive a warning due to the nature of the nism. Part 573 Safety Recall Report 23V-629 Page 2 Involved Components : Component Name 1 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 68 00 Component Name 2 : CROSSMEMBER Component Description : CROSSMEMBER Component Part Number : A 254 620 67 00 Supplier Identification : Component Manufacturer
Name : MAGNA Formpol Sp. z o.o.
Address : Ul. Cielmicka 44 43-100 Tychy Foreign States
Country : Poland Chronology :
At the beginning of April 2023, MBAG launched initial investigations based on reports from vehicles in the internal logistics process where a towing eye could not be seated correctly. In the course of these investigations the vehicles and parts were analyzed together with the supplier.
These analyses concluded that the manufacturing tolerances of the receiver for the towing eye might not meet specifications. Further investigations were performed to check the potentially affected batch of receivers together with the supplier. On this basis, the potential field population was investigated.
Subsequently, analyses of the potential consequences for the vehicles in the field were performed. In addition, relevant worldwide regulatory requirements were researched. These analyses lasted until August 2023.
On September 1, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
On September 20, MBAG noticed a momentary IT system issue that resulted in vehicles erroneously being excluded from the field measure. The review and fix of the IT system issue identified an additional 265 vehicles that were previously not included in the recall, now being added to NHTSA recall #23V629. MBAG confirms there are no warranty claims, field or service reports, or other information related to this defect in the USA. No third party damages or personal injuries have been reported. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-629
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : An authorized Mercedes-Benz dealership will check the front
crossmember on the affected vehicles and replace it, if necessary.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty
How Remedy Component Differs from Recalled Component :
Receiver for the front towing device meet specifications Remedy Parts:
CROSSMEMBER A 254 620 68 00
CROSSMEMBER A 254 620 67 00 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from July 06, 2023 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
September 18, 2023. Owners will be notified of the voluntary recall campaign on October 27, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : SEP 18, 2023 – NR Planned Owner Notification Date : OCT 27, 2023 – NR
* NR – Not Reported

**************************************************************************************************************

Recall Campaign Launch Notification Revision A
DATE: January 12, 2024

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers,
Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Senior Manager, Vehicle
Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification Revision A
Inspect Front Tow Eye Receiver
MY23 GLC (254 platform)
DATE: January 12, 2024
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification January 12, 2024
Campaign No. : NHTSA ID Campaign Desc. : Inspect Front Tow Eye Receiver 2023090010 23V629 23P6290004
This is to notify you of the Recall Campaign Launch to inspect the front tow eye receiver on 12,118 Model Year (“MY”) 2023 GLC (254 platform)
vehicles. The recall campaign will be visible on the www.NHTSA.gov website and may generate questions from customers. Affected VINs will be
flagged in VMI as “OPEN” on October 20, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front
crossmember might not meet current specifications. The front tow eye may be inadequately
threaded to the crossmember and can detach under load. A detached tow eye can separate the
vehicle from the towing device, increasing the risk of a crash or injury.
What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will inspect the front
crossmember on the affected vehicles and replace if necessary.
Parts The remedy is available and can be performed. A quantity of one special tool will be sent
to each dealership automatically. No need to order.
Vehicles Affected
Vehicle Model Year(s) 2023
Vehicle Model GLC
Vehicle Populations
Total Recall Population 12,118
Total Vehicles in Dealer Inventory 378
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work
Instructions will be available in NetStar VMI and Xentry Portal. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service
process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline Customer letters mailed on October 27, 2023.
An additional customer letters will be mailed on or before February 2, 2024.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
Customer Reimbursement Customer reimbursement is not being offered for this campaign.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
2
Campaign No. 2023090010, October
2023 Revision A 01/12/2024
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GLC (254 platform)
Model Year 2023
Inspect Front Tow Eye Receiver and Replace Front Crossmember, if necessary
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 2023 GLC (254 platform) vehicles, the tow eye receiver in the front
crossmember might not meet current specifications. The front tow eye may be inadequately
threaded to the crossmember and can detach under load. A detached tow eye can separate the
vehicle from the towing device, increasing the risk of a crash or injury. An authorized Mercedes-
Benz dealer will inspect the front crossmember on the affected vehicles and replace if necessary.
Prior to performing this Campaign:
 VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
 Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 12,118 vehicles are affected.
Order No. P-RC-2023090010
2
P-RC-2023090010
Inspect Front Tow Eye Receiver and Replace Front Crossmember, if necessary
Check/Test Procedure
Special tool
Quantity Designation Part no.
As required (1) Limit check mandrel W 254 589 00 15 00
A quantity of 1 special tool (listed above), will be sent to each dealership. No need to order. If the dealership
DID NOT receive, please contact: [email protected]. Tools are scheduled to be shipped on
October 20, 2023.
1. Open the front bumper cover of the towing eye receiver.
2. Insert the test side of the limit check mandrel special tool into the receiver of the towing eye on the crossmember.
If the Limit check mandrel can be inserted almost completely with a slight protrusion, this is an “OK” result.
Note: Approx. 1 to 2 mm of threads may be remaining.
If the Limit check mandrel tool cannot be threaded into the towing eye receiver on the crossmember, the
towing eye receiver may be too narrow. This is a “Not OK” result.
Figure 1, with and without bumper for a clearer illustration
a. Limit check mandrel can be inserted into bush of towing eye: End measure.
b. Limit check mandrel cannot be inserted into bush of towing eye: Carry out Work procedure.
3
P-RC-2023090010
Work Procedure
3. Remove front bumper (Figure 2).
For basic data, see AR88.20-P-2000WTX.
4. Remove radiator shutters (Figure 2).
For basic data, see AR20.20-P-3882WTD.
Figure 2
5. Remove both front headlamps (Figure 3).
For basic data, see AR82.10-P-4733WT.
Check headlamp adjustment after assembly.
Figure 3
6. Replace front crossmember.
For basic data on torque determination for mounting screws, see AR62.30-P-2200WTX.
Cavity preservation is not necessary when replacing the crossmember.
If the coolant pump bracket does not fit the new crossmember, this must also be replaced.
7. Assemble in reverse order.
_______________________________________________________________________________________________
4
P-RC-2023090010
Primary Parts Information
Qty. Part Name Part Number
As required (1) Crossmember *
As required (1) Bracket for gasoline coolant pump A 254 830 24 01
* The crossmember must be determined according to the vehicle identification number via the parts job in the XENTRY
Portal.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Code
Operation
Number
Description
Labor
Time
(hrs.)
62 900 04
12-1869 Check towing eye receiver on front crossmember 0.1
12-1870
Replace front crossmember (after check)
Includes: Remove/install engine compartment lining front section,
remove/install front bumper, remove/install radiator shutters, remove/install
headlamps, adjust headlamps, connect/disconnect diagnostic system, calibrate
360° camera and radar sensors.
3.2
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.

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SEOCONTENT-END