March 25, 2022 NHTSA CAMPAIGN NUMBER: 22V190000
Software Error May Deactivate Control Panel
A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.
NHTSA Campaign Number: 22V190000
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM, COMMUNICATION
Potential Number of Units Affected 8
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.
Remedy
Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
Chronology :
In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring.
On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | EQS450 | 2022 |
MERCEDES-BENZ | EQS580 | 2022 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-22V190-8032.PDF 214.608KB
RCLRPT-22V190-8032
Recall Acknowledgement
RCAK-22V190-4425.pdf 645.414KB
Recall 573 Report – March 31, 2022
RCLRPT-22V190-2294.PDF 214.62KB
RCLRPT-22V190-2294
Recall 573 Report – April 1, 2022
RCLRPT-22V190-9480.PDF 214.739KB
RCLRPT-22V190-9480
Recall 573 Report – April 1, 2022
RCLRPT-22V190-2103.PDF 214.739KB
RCLRPT-22V190-2103
Recall Quarterly Report #1, 2022-2
RCLQRT-22V190-7659.PDF 211.12KB
RCLQRT-22V190-7659
Recall Quarterly Report #2, 2022-2
RCLQRT-22V190-7393.PDF 211.218KB
RCLQRT-22V190-7393
Recall 573 Report – July 2022
RCLRPT-22V190-5469.PDF 214.78KB
RCLRPT-22V190-5469
Recall Quarterly Report #3, 2022-4
RCLQRT-22V190-8609.PDF 211.312KB
RCLQRT-22V190-8609
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V161&docType=RCL
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CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware |
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CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware |
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CarDAQ-Plus 2 |
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VSI J2534 ECU Reprogrammer |
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Autel (AULMF2534) MaxiFlash Pro |
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
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*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-190 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 01, 2022 NHTSA Recall No. : 22V-190 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS 580 5 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2021 EQS450 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, if an under voltage occurs and the battery disconnect activates, the overhead control panel might be permanently deactivated due to a software error. FMVSS 1 : NR Part 573 Safety Recall Report 22V-190 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : Only in the case of a manual initiation of an emergency call, the activation of the SOS-button would not be registered by the communication module. As a result, it would not be possible to establish a connection to the emergency center and no vehicle data would be transferred. As a consequence, First Responders might not be guided to the vehicle, which may increase the emergency vehicle response time, which subsequently may increase the risk of injury. The automatic emergency call function is not affected. Description of the Cause : Due to a fault in the supplier software, if an under voltage occurs and the battery disconnect activates, the overhead control panel might deactivate. Identification of Any Warning that can Occur : When the issue occurs, the driver may be made aware of the issue by a warning message in the instrument cluster. Involved Components : Component Name 1 : Overhead Control Panel Software Component Description : Overhead Control Panel Software Component Part Number : A0009028378 Supplier Identification : Component Manufacturer Name : Flextronics Automotive GmbH & Co. KG Address : Arthur-B.-Modine-Straße 1 Filderstadt Foreign States 70794 Country : Germany Chronology : In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring. On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic. Part 573 Safety Recall Report 22V-190 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the software of the overhead control panel according to current production specifications. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. How Remedy Component Differs from Recalled Component : Software of the overhead control panel eCall button to current production specifications: A0009028182. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from August 10, 2021 onwards. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 24, 2022. No dealers or owners will be notified of the voluntary recall campaign since the affected vehicles have not entered the stream of commerce and will be repaired at the Vehicle Preparation Centers (VPC) prior to entering the stream of commerce. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-190 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-190 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS 450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2021 EQS450 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS 580 5 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, if an under voltage occurs and the battery disconnect activates, the overhead control panel might be permanently deactivated due to a software error. FMVSS 1 : NR Part 573 Safety Recall Report 22V-190 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : Only in the case of a manual initiation of an emergency call, the activation of the SOS-button would not be registered by the communication module. As a result, it would not be possible to establish a connection to the emergency center and no vehicle data would be transferred. As a consequence, First Responders might not be guided to the vehicle, which may increase the emergency vehicle response time, which subsequently may increase the risk of injury. The automatic emergency call function is not affected. Description of the Cause : Due to a fault in the supplier software, if an under voltage occurs and the battery disconnect activates, the overhead control panel might deactivate. Identification of Any Warning that can Occur : When the issue occurs, the driver may be made aware of the issue by a warning message in the instrument cluster. Involved Components : Component Name 1 : Overhead Control Panel Software Component Description : Overhead Control Panel Software Component Part Number : A0009028378 Supplier Identification : Component Manufacturer Name : Flextronics Automotive GmbH & Co. KG Address : Arthur-B.-Modine-Straße 1 Filderstadt Foreign States 70794 Country : Germany Chronology : In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring. On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic. Part 573 Safety Recall Report 22V-190 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the software of the overhead control panel according to current production specifications. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the overhead control panel eCall button to current production specifications: A0009028182. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from August 10, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 24, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-190 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUL 29, 2022 NHTSA Recall No. : 22V-190 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS 450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2021 EQS450 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS 580 5 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, if an under voltage occurs and the battery disconnect activates, the overhead control panel might be permanently deactivated due to a software error. FMVSS 1 : NR Part 573 Safety Recall Report 22V-190 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : Only in the case of a manual initiation of an emergency call, the activation of the SOS-button would not be registered by the communication module. As a result, it would not be possible to establish a connection to the emergency center and no vehicle data would be transferred. As a consequence, First Responders might not be guided to the vehicle, which may increase the emergency vehicle response time, which subsequently may increase the risk of injury. The automatic emergency call function is not affected. Description of the Cause : Due to a fault in the supplier software, if an under voltage occurs and the battery disconnect activates, the overhead control panel might deactivate. Identification of Any Warning that can Occur : When the issue occurs, the driver may be made aware of the issue by a warning message in the instrument cluster. Involved Components : Component Name 1 : Overhead Control Panel Software Component Description : Overhead Control Panel Software Component Part Number : A0009028378 Supplier Identification : Component Manufacturer Name : Flextronics Automotive GmbH & Co. KG Address : Arthur-B.-Modine-Straße 1 Filderstadt Foreign States 70794 Country : Germany Chronology : In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring. On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic. Part 573 Safety Recall Report 22V-190 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the software of the overhead control panel according to current production specifications. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. The affected vehicle population has been updated and is marked repaired as of July 29, 2022. How Remedy Component Differs from Recalled Component : Software of the overhead control panel eCall button to current production specifications: A0009028182. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from August 10, 2021 onwards. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. The affected vehicle population has been updated and is marked repaired as of July 29, 2022. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 24, 2022. No dealers or owners will be notified of the voluntary recall campaign since the affected vehicles have not entered the stream of commerce and will be repaired at the Vehicle Preparation Centers (VPC) prior to entering the stream of commerce. The affected vehicle population has been updated and is marked repaired as of July 29, 2022. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-190 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 31, 2022 NHTSA Recall No. : 22V-190 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS 450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2021 EQS450 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS 580 5 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, if an under voltage occurs and the battery disconnect activates, the overhead control panel might be permanently deactivated due to a software error. FMVSS 1 : NR Part 573 Safety Recall Report 22V-190 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : Only in the case of a manual initiation of an emergency call, the activation of the SOS-button would not be registered by the communication module. As a result, it would not be possible to establish a connection to the emergency center and no vehicle data would be transferred. As a consequence, First Responders might not be guided to the vehicle, which may increase the emergency vehicle response time, which subsequently may increase the risk of injury. The automatic emergency call function is not affected. Description of the Cause : Due to a fault in the supplier software, if an under voltage occurs and the battery disconnect activates, the overhead control panel might deactivate. Identification of Any Warning that can Occur : When the issue occurs, the driver may be made aware of the issue by a warning message in the instrument cluster. Involved Components : Component Name 1 : Overhead Control Panel Software Component Description : Overhead Control Panel Software Component Part Number : A0009028378 Supplier Identification : Component Manufacturer Name : Flextronics Automotive GmbH & Co. KG Address : Arthur-B.-Modine-Straße 1 Filderstadt Foreign States 70794 Country : Germany Chronology : In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring. On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic. Part 573 Safety Recall Report 22V-190 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the software of the overhead control panel according to current production specifications. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the overhead control panel eCall button to current production specifications: A0009028182. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from August 10, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 24, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-190 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 01, 2022 NHTSA Recall No. : 22V-190 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS 580 5 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2021 EQS450 3 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population have Overhead Control Panel eCall button software according to current production specifications. Production Dates : FEB 15, 2021 – MAR 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, if an under voltage occurs and the battery disconnect activates, the overhead control panel might be permanently deactivated due to a software error. FMVSS 1 : NR Part 573 Safety Recall Report 22V-190 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : Only in the case of a manual initiation of an emergency call, the activation of the SOS-button would not be registered by the communication module. As a result, it would not be possible to establish a connection to the emergency center and no vehicle data would be transferred. As a consequence, First Responders might not be guided to the vehicle, which may increase the emergency vehicle response time, which subsequently may increase the risk of injury. The automatic emergency call function is not affected. Description of the Cause : Due to a fault in the supplier software, if an under voltage occurs and the battery disconnect activates, the overhead control panel might deactivate. Identification of Any Warning that can Occur : When the issue occurs, the driver may be made aware of the issue by a warning message in the instrument cluster. Involved Components : Component Name 1 : Overhead Control Panel Software Component Description : Overhead Control Panel Software Component Part Number : A0009028378 Supplier Identification : Component Manufacturer Name : Flextronics Automotive GmbH & Co. KG Address : Arthur-B.-Modine-Straße 1 Filderstadt Foreign States 70794 Country : Germany Chronology : In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring. On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic. Part 573 Safety Recall Report 22V-190 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the software of the overhead control panel according to current production specifications. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. How Remedy Component Differs from Recalled Component : Software of the overhead control panel eCall button to current production specifications: A0009028182. Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from August 10, 2021 onwards. The affected vehicles will be repaired in the Vehicle Preparation Centers (VPC) and have not entered the stream of commerce. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 24, 2022. No dealers or owners will be notified of the voluntary recall campaign since the affected vehicles have not entered the stream of commerce and will be repaired at the Vehicle Preparation Centers (VPC) prior to entering the stream of commerce. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 24, 2022 – NR * NR – Not Reported
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