Software Error May Deactivate Control Panel – 2022 Mercedes-Benz EQS-Class

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March 25, 2022 NHTSA CAMPAIGN NUMBER: 22V190000

Software Error May Deactivate Control Panel

A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.

 

NHTSA Campaign Number: 22V190000

Manufacturer Mercedes-Benz USA, LLC

Components ELECTRICAL SYSTEM, COMMUNICATION

Potential Number of Units Affected 8

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS 450 and EQS 580 vehicles. A software error may cause the overhead control panel to become permanently deactivated.

 

Remedy

Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


Chronology :

In March 2021, MBAG launched initial investigations based on the discovery of a fault during a test drive. MBAG implemented a plant action to update the software of all potentially affected vehicles which were still accessible to MBAG. In June 2021, it was detected that some vehicles had left the plant without an updated software. In the following months, the potentially affected vehicles in the field were identified. In parallel, MBAG launched extensive investigations if the failure of the overhead control panel could affect safety and compliance. Further testing was conducted regarding the probability of such a failure occurring.

On March 18, 2022, MBAG determined that a potential safety risk could not be ruled out and decided to conduct a recall. MBAG is not aware of any customer complaints with regards to this topic.

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ EQS450 2022
MERCEDES-BENZ EQS580 2022

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-22V190-8032.PDF 214.608KB

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Recall Acknowledgement

RCAK-22V190-4425.pdf 645.414KB

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Recall 573 Report – March 31, 2022

RCLRPT-22V190-2294.PDF 214.62KB

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Recall 573 Report – April 1, 2022

RCLRPT-22V190-9480.PDF 214.739KB

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Recall 573 Report – April 1, 2022

RCLRPT-22V190-2103.PDF 214.739KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V190-7659.PDF 211.12KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-22V190-7393.PDF 211.218KB

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Recall 573 Report – July 2022

RCLRPT-22V190-5469.PDF 214.78KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V190-8609.PDF 211.312KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V161&docType=RCL

 


 

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