Update Hand Detection Control Unit Software – 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class

March 25, 2022 NHTSA CAMPAIGN NUMBER: 22V189000

Steering Wheel Hands-Off Detection Software Error

Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 22V189

Manufacturer Mercedes-Benz USA, LLC

Components STEERING

Potential Number of Units Affected 8,396

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.

 

Remedy

Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022040010.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


2022040010

Update Hand Detection Control Unit Software

This is to notify you of the Recall Campaign Launch to update the hand detection control unit software on 8,396 Model Year (“MY”) 2021-2022 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  Affected VINs will be flagged in VMI as “OPEN” on April 22, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class, E-Class, S-Class, SL-Class, E-Class Coupe/Convertible, CLS-Class, AMG GT 4-doors Coupe, and EQS-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be directed to the vehicle, which could further increase the risk of injury due to a medical emergency.

 

What We’re Doing

MBUSA will conduct a voluntary recall.   An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system.

 

Parts

The remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, SClass, and SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.  Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class  vehicles covered by this notification until the vehicle has been repaired.

 


Perform SCN coding of the hand detection system (HE) control unit 

  • Ensure use of XENTRY Diagnosis version 12/2021 or higher.
  • Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
  • Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
  • Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
  • If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.

If two or more software updates or SCN codings are performed during one workshop  visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order.

 

Work Procedure 

  1. Connect XENTRY Diagnosis.

 

  1. Perform SCN coding in the hand detection system (HE) control unit.

To do this, select menu item “Quick test view – N179-hand detection system (HE) – Adaptations – Control unit update – Updating SCN coding”.

Then follow the user guidance in XENTRY Diagnosis.

 

  1. Disconnect XENTRY Diagnosis.

 


Chronology :

In the end of June 2021, MBAG launched initial investigations based on a finding during an internal test drive indicating that the hands-off detection on a specific steering wheel did not work properly.

In August 2021, both MBAG and the supplier conducted analyses to identify the root cause.

In September 2021, the supplier launched a check in its plant to identify potentially affected parts.

In November 2021, a software update was available in all potentially affected MBAG plants. Accordingly, MBAG initiated a plant rework campaign to update the software to current production specifications.

Starting from mid-November, MBAG conducted analyses to identify potentially affected vehicles in the field and potential consequences.

In January 2022, MBAG analyzed the likelihood of the failure pattern outlined above together with the supplier. In general, neither field complaints nor other reports associated with the descripted issue above were received. On March 18, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

 


21 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ AMG CLS53 2021
MERCEDES-BENZ AMG E53 2021-2022
MERCEDES-BENZ AMG E63S 2021
MERCEDES-BENZ AMG EQS 2022
MERCEDES-BENZ AMG GT43 2022
MERCEDES-BENZ AMG GT53 2022
MERCEDES-BENZ AMG GT63 S 2022
MERCEDES-BENZ AMG SL55 2022
MERCEDES-BENZ AMG SL63 2022
MERCEDES-BENZ C300 2022
MERCEDES-BENZ CLS450 2022
MERCEDES-BENZ E350 2021-2022
MERCEDES-BENZ E450 2021-2022
MERCEDES-BENZ EQS450 2022
MERCEDES-BENZ EQS580 2022
MERCEDES-BENZ S500 2022
MERCEDES-BENZ S580 2021-2022

 


11 Associated Documents

Recall Acknowledgement

RCAK-22V189-6521.pdf 645.544KB

RCAK-22V189-6521

 


Defect Notice 573 Report

RCLRPT-22V189-3141.PDF 226.891KB

RCLRPT-22V189-3141

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V189-9233.pdf 164.808KB

RCMN-22V189-9233

 


Remedy Instructions and TSB

RCRIT-22V189-3888.pdf 309.972KB

RCRIT-22V189-3888

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V189-6520.pdf 437.369KB

RCMN-22V189-6520

 


Recall 573 Report – April 28, 2022

RCLRPT-22V189-6260.PDF 226.827KB

RCLRPT-22V189-6260

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V189-1160.pdf 422.273KB

RCONL-22V189-1160

 


Recall 573 Report – May 9, 2022

RCLRPT-22V189-5934.PDF 226.845KB

RCLRPT-22V189-5934

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V189-6714.PDF 211.155KB

RCLQRT-22V189-6714

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V189-4193.PDF 211.257KB

RCLQRT-22V189-4193

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V189-3278.PDF 211.349KB

RCLQRT-22V189-3278

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V189&docType=RCL

 


 

J2534 Pass-Thru

Update Hand Detection Control Unit Software - 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class » small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Update Hand Detection Control Unit Software - 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Hand Detection Control Unit Software - 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class » small light CarDAQ-Plus 2
Update Hand Detection Control Unit Software - 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class » small light VSI J2534 ECU Reprogrammer
Update Hand Detection Control Unit Software - 2021-2022 Mercedes-Benz C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, & SL-Class » small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com

 


 

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Last update on 2023-02-25 / Affiliate links / Images from Amazon Product Advertising API

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