March 25, 2022 NHTSA CAMPAIGN NUMBER: 22V189000
Steering Wheel Hands-Off Detection Software Error
Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
NHTSA Campaign Number: 22V189
Manufacturer Mercedes-Benz USA, LLC
Components STEERING
Potential Number of Units Affected 8,396
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Remedy
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2022040010.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
2022040010
Update Hand Detection Control Unit Software
This is to notify you of the Recall Campaign Launch to update the hand detection control unit software on 8,396 Model Year (“MY”) 2021-2022 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 22, 2022.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class, E-Class, S-Class, SL-Class, E-Class Coupe/Convertible, CLS-Class, AMG GT 4-doors Coupe, and EQS-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be directed to the vehicle, which could further increase the risk of injury due to a medical emergency.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, SClass, and SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class vehicles covered by this notification until the vehicle has been repaired.
Perform SCN coding of the hand detection system (HE) control unit
- Ensure use of XENTRY Diagnosis version 12/2021 or higher.
- Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis.
- Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order.
Work Procedure
- Connect XENTRY Diagnosis.
- Perform SCN coding in the hand detection system (HE) control unit.
To do this, select menu item “Quick test view – N179-hand detection system (HE) – Adaptations – Control unit update – Updating SCN coding”.
Then follow the user guidance in XENTRY Diagnosis.
- Disconnect XENTRY Diagnosis.
Chronology :
In the end of June 2021, MBAG launched initial investigations based on a finding during an internal test drive indicating that the hands-off detection on a specific steering wheel did not work properly.
In August 2021, both MBAG and the supplier conducted analyses to identify the root cause.
In September 2021, the supplier launched a check in its plant to identify potentially affected parts.
In November 2021, a software update was available in all potentially affected MBAG plants. Accordingly, MBAG initiated a plant rework campaign to update the software to current production specifications.
Starting from mid-November, MBAG conducted analyses to identify potentially affected vehicles in the field and potential consequences.
In January 2022, MBAG analyzed the likelihood of the failure pattern outlined above together with the supplier. In general, neither field complaints nor other reports associated with the descripted issue above were received. On March 18, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
21 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | AMG CLS53 | 2021 |
MERCEDES-BENZ | AMG E53 | 2021-2022 |
MERCEDES-BENZ | AMG E63S | 2021 |
MERCEDES-BENZ | AMG EQS | 2022 |
MERCEDES-BENZ | AMG GT43 | 2022 |
MERCEDES-BENZ | AMG GT53 | 2022 |
MERCEDES-BENZ | AMG GT63 S | 2022 |
MERCEDES-BENZ | AMG SL55 | 2022 |
MERCEDES-BENZ | AMG SL63 | 2022 |
MERCEDES-BENZ | C300 | 2022 |
MERCEDES-BENZ | CLS450 | 2022 |
MERCEDES-BENZ | E350 | 2021-2022 |
MERCEDES-BENZ | E450 | 2021-2022 |
MERCEDES-BENZ | EQS450 | 2022 |
MERCEDES-BENZ | EQS580 | 2022 |
MERCEDES-BENZ | S500 | 2022 |
MERCEDES-BENZ | S580 | 2021-2022 |
11 Associated Documents
Recall Acknowledgement
RCAK-22V189-6521.pdf 645.544KB
RCAK-22V189-6521
Defect Notice 573 Report
RCLRPT-22V189-3141.PDF 226.891KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V189-9233.pdf 164.808KB
RCMN-22V189-9233
Remedy Instructions and TSB
RCRIT-22V189-3888.pdf 309.972KB
RCRIT-22V189-3888
Manufacturer Notices(to Dealers,etc)
RCMN-22V189-6520.pdf 437.369KB
RCMN-22V189-6520
Recall 573 Report – April 28, 2022
RCLRPT-22V189-6260.PDF 226.827KB
RCLRPT-22V189-6260
ISSUED Owner Notification Letter(Part 577)
RCONL-22V189-1160.pdf 422.273KB
RCONL-22V189-1160
Recall 573 Report – May 9, 2022
RCLRPT-22V189-5934.PDF 226.845KB
RCLRPT-22V189-5934
Recall Quarterly Report #1, 2022-2
RCLQRT-22V189-6714.PDF 211.155KB
RCLQRT-22V189-6714
Recall Quarterly Report #2, 2022-3
RCLQRT-22V189-4193.PDF 211.257KB
RCLQRT-22V189-4193
Recall Quarterly Report #3, 2022-4
RCLQRT-22V189-3278.PDF 211.349KB
RCLQRT-22V189-3278
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V189&docType=RCL
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CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware |
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CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware |
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CarDAQ-Plus 2 |
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VSI J2534 ECU Reprogrammer |
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Autel (AULMF2534) MaxiFlash Pro |
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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Last update on 2023-02-25 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-188 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-188 Manufacturer Recall No. : 22S15 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 47,084 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : Affected vehicles are equipped with 3.5L GTDI, 2.7L and 5.0L engines, 10R80 transmissions and not equipped with Auto Start-Stop technology. 3.5L GTDI, 2.7L and 5.0L engines and non-start/stop equipped vehicles built between July 28, 2021 and December 20, 2021 have a transmission diagnostic logic inadvertently activated. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 28, 2021 – DEC 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) may falsely activate and cause the transmission to shift into a neutral state. This can occur at any speed. If a false activation occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. FMVSS 1 : NR Part 573 Safety Recall Report 22V-188 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A loss of motive power while driving can increase the risk of a crash. Description of the Cause : A transmission calibration diagnostic logic was inadvertently activated for certain vehicles without Auto Start-Stop technology. Identification of Any Warning that can Occur : A wrench light will illuminate when this occurs. Transmission function can be restored upon a key-off/key-on cycle. Involved Components : Component Name 1 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BGA Component Name 2 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BLA Component Name 3 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BMA Component Name 4 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-RAH Component Name 5 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BFB Part 573 Safety Recall Report 22V-188 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BJB Component Name 7 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BHA Component Name 8 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BKA Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : February – March 2022 On February 4th, Ford’s Driveline Engineering team brought an issue to Ford’s Critical Concern Review Group (CCRG) regarding loss-of-mobility reports on certain 2021MY F150 vehicles. Specifically, Ford identified an increase in Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) P0868 codes being set on specific 2021MY F150 vehicles equipped with 3.5L GTDI, 2.7L and 5.0L engines and the 10R80 transmission. When this code is set, the vehicle transmission will enter a neutral state. Engineering investigation found that one of the powertrain diagnostic logic software branches was turned on in error when these vehicles were produced. Under certain conditions, this diagnostic logic could inadvertently activate the Pump-Gear-Failure-Detection logic even though the hardware is functioning properly. When this occurs, the transmission on-board-diagnostics will set the DTC P0868, turn on a Wrench Light telltale, and the vehicle’s transmission will shift into a neutral state. As the vehicle slows to a speed below 2 mph/3kph, the electronic shifter will attempt to engage the Park function and will automatically shift into Park when the vehicle comes to a complete stop. Transmission function can be immediately restored upon a key-off/key-on cycle. Part 573 Safety Recall Report 22V-188 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 CCRG analyzed the field data and trends. Between October 22, 2021 and February 9, 2022 there have been 28 warranty claims and one Customer Contact Center report to Ford potentially related to this concern. CCRG also reviewed the one (1) Vehicle Owner questionnaire (“VOQ”) report received by NHTSA concerning this issue. On March 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Powertrain Control Module (PCM) software updated per standard workshop manual procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is April 29, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Updated PCM software deactivates the unintended transmission diagnostic logic which is not required for these vehicles. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 29, 2022. Mailing of owner notification letters is expected to begin May 2, 2022 and is expected to be completed by May 6, 2022. Planned Dealer Notification Date : MAR 29, 2022 – MAR 29, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 06, 2022 * NR – Not Reported
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update Hand Detection Control Unit Software MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) DATE: April 1, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification April 1, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Hand Detection Control Unit Software TBA 22V189 22P2197498 This is to notify you of a new Recall Campaign regarding Steering Wheel Recognition Sensor on 8,396 Model Year (“MY”) 2021-2022 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on April 1, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class, E-Class, S-Class, SL-Class, E-Class Coupe/Convertible, CLS-Class, AMG GT 4-doors Coupe, and EQS-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be called to the vehicle, which could further increase the risk of injury due to a medical emergency. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2021-2022 Vehicle Model C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class Vehicle Populations Total Recall Population 8,396 Total Vehicles in Dealer Inventory 62 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update Hand Detection Control Unit Software MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) DATE: APRIL 22, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis PUBLIC Recall Campaign Launch Notification April 22, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update Hand Detection Control Unit Software 2022040010 21V189 22P5496315 This is to notify you of the Recall Campaign Launch to update the hand detection control unit software on 8,396 Model Year (“MY”) 2021-2022 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 22, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class, E-Class, S-Class, SL-Class, E-Class Coupe/Convertible, CLS-Class, AMG GT 4-doors Coupe, and EQS-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be directed to the vehicle, which could further increase the risk of injury due to a medical emergency. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2021-2022 Vehicle Model C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class Vehicle Populations Total Recall Population 8,396 Total Vehicles in Dealer Inventory 62 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 C-Class, CLS-Class, E-Class, EQS-Class, GT-Class, S-Class, and SL-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on May 6, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022040010, April 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Various Models Model Year 2021-2022 Update Hand Detection Control Unit Software Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class, E-Class, S-Class, SL-Class, E-Class Coupe/Convertible, CLS-Class, AMG GT 4-doors Coupe, and EQS-Class (206, 213, 223, 232, 238, 257, 290, and 297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be directed to the vehicle, which could further increase the risk of injury due to a medical emergency. An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Prior to performing this Campaign: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 8,396 vehicles are affected. Order No. P-RC-2022040010 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022040010 Perform SCN coding of the hand detection system (HE) control unit Ensure use of XENTRY Diagnosis version 12/2021 or higher. Before starting the work procedure, install all the add-ons that are updated daily in XENTRY Diagnosis. Make sure to follow the operation steps exactly as described in XENTRY Diagnosis. Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V). If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2. If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-4762 and 02-5058 may be invoiced once for each workshop order. Work Procedure 1. Connect XENTRY Diagnosis. 2. Perform SCN coding in the hand detection system (HE) control unit. To do this, select menu item “Quick test view – N179-hand detection system (HE) – Adaptations – Control unit update – Updating SCN coding”. Then follow the user guidance in XENTRY Diagnosis. 3. Disconnect XENTRY Diagnosis. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 963 15 02-9446 Perform SCN coding in hand detection system (HE) control unit (with XENTRY diagnosis connected) 0.1 02-4762* Connect/disconnect diagnostic system (XENTRY Diagnosis) 0.1 02-5058* Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) 0.1 * Operation item may only be invoiced once for each workshop order! Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-189 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : APR 28, 2022 NHTSA Recall No. : 22V-189 Manufacturer Recall No. : 2022040010 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8,396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG CLS53 136 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2022 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 E350 2217 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Cabriolet 391 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2021-2022 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Coupe 215 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Wagon 500 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2022 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2022 Mercedes-Benz AMG E53 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Cabriolet 273 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2022 Mercedes-Benz AMG E53 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Coupe 313 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2022 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 293 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2021 Mercedes-Benz AMG E63 Wagon S Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 Wagon S 178 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2021-2021 Mercedes-Benz AMG E63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 S 563 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2022 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 S580 1894 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2022 Mercedes-Benz Mercedes-Maybach S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 Mercedes-Maybach S580 47 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS450 45 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 EQS580 89 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2022-2022 Mercedes-Benz AMG GT43 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT43 6 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2022-2022 Mercedes-Benz AMG GT53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT53 15 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2022-2022 Mercedes-Benz AMG GT63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT63 S 1 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S500 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2022-2022 Mercedes-Benz AMG EQS Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 AMG EQS 2 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2022-2022 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 C300 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2022-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 CLS450 64 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2022-2022 Mercedes-Benz AMG SL55 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL55 22 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2022-2022 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL63 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class (206 platform), E-Class (213 platform), S-Class (223 platform), SL (232 platform), EClass Coupe/Convertible (238 platform), CLS (257 platform), AMG GT 4-doors Coupe (290 platform) and EQS (297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be called to the vehicle, which could further increasing the risk of injury of the medical emergency. Part 573 Safety Recall Report 22V-189 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Due to a production deviation at a supplier, the hands-off detection on the leather steering wheel with steering wheel heating might not meet current production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026471 Component Name 2 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028672 Component Name 3 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025575 Component Name 4 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028381 Component Name 5 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027485 Component Name 6 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009023262 Part 573 Safety Recall Report 22V-189 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026571 Component Name 8 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025475 Component Name 9 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028281 Component Name 10 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027585 Supplier Identification : Component Manufacturer Name : Autoliv Iso Delta Address : Z.I, 86190 Chiré-en-Montreuil, France Chiré-en-Montreuil Foreign States 86190 Country : France Chronology : In the end of June 2021, MBAG launched initial investigations based on a finding during an internal test drive indicating that the hands-off detection on a specific steering wheel did not work properly. In August 2021, both MBAG and the supplier conducted analyses to identify the root cause. In September 2021, the supplier launched a check in its plant to identify potentially affected parts. In November 2021, a software update was available in all potentially affected MBAG plants. Accordingly, MBAG initiated a plant rework campaign to update the software to current production specifications. Starting from mid-November, MBAG conducted analyses to identify potentially affected vehicles in the field and potential consequences. Part 573 Safety Recall Report 22V-189 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 In January 2022, MBAG analyzed the likelihood of the failure pattern outlined above together with the supplier. In general, neither field complaints nor other reports associated with the descripted issue above were received. On March 18, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the hand detection control unit software according to current production specifications. Part Number: A0009026471, A0009028672, A0009025575, A0009028381, A0009027485, A0009023262, A0009026571, A0009025475, A0009028281, A0009027585 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 1, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 20, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 20, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-189 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 09, 2022 NHTSA Recall No. : 22V-189 Manufacturer Recall No. : 2022040010 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8,396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG CLS53 136 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL63 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Cabriolet 391 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2021-2022 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Coupe 215 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Wagon 500 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2022 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2022 Mercedes-Benz AMG E53 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Cabriolet 273 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2022 Mercedes-Benz AMG E53 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Coupe 313 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2022 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 293 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2021 Mercedes-Benz AMG E63 Wagon S Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 Wagon S 178 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2021-2021 Mercedes-Benz AMG E63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 S 563 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2022 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 S580 1894 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2022 Mercedes-Benz Mercedes-Maybach S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 Mercedes-Maybach S580 47 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS450 45 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 EQS580 89 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2022-2022 Mercedes-Benz AMG GT43 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT43 6 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2022-2022 Mercedes-Benz AMG GT53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT53 15 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2022-2022 Mercedes-Benz AMG GT63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT63 S 1 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S500 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2022-2022 Mercedes-Benz AMG EQS Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 AMG EQS 2 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2022-2022 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 C300 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2022-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 CLS450 64 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2022-2022 Mercedes-Benz AMG SL55 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL55 22 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2021-2022 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 E350 2217 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class (206 platform), E-Class (213 platform), S-Class (223 platform), SL (232 platform), EClass Coupe/Convertible (238 platform), CLS (257 platform), AMG GT 4-doors Coupe (290 platform) and EQS (297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be called to the vehicle, which could further increasing the risk of injury of the medical emergency. Part 573 Safety Recall Report 22V-189 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Due to a production deviation at a supplier, the hands-off detection on the leather steering wheel with steering wheel heating might not meet current production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026471 Component Name 2 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028672 Component Name 3 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025575 Component Name 4 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028381 Component Name 5 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027485 Component Name 6 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009023262 Part 573 Safety Recall Report 22V-189 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026571 Component Name 8 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025475 Component Name 9 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028281 Component Name 10 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027585 Supplier Identification : Component Manufacturer Name : Autoliv Iso Delta Address : Z.I, 86190 Chiré-en-Montreuil, France Chiré-en-Montreuil Foreign States 86190 Country : France Chronology : In the end of June 2021, MBAG launched initial investigations based on a finding during an internal test drive indicating that the hands-off detection on a specific steering wheel did not work properly. In August 2021, both MBAG and the supplier conducted analyses to identify the root cause. In September 2021, the supplier launched a check in its plant to identify potentially affected parts. In November 2021, a software update was available in all potentially affected MBAG plants. Accordingly, MBAG initiated a plant rework campaign to update the software to current production specifications. Starting from mid-November, MBAG conducted analyses to identify potentially affected vehicles in the field and potential consequences. Part 573 Safety Recall Report 22V-189 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 In January 2022, MBAG analyzed the likelihood of the failure pattern outlined above together with the supplier. In general, neither field complaints nor other reports associated with the descripted issue above were received. On March 18, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the hand detection control unit software according to current production specifications. Part Number: A0009026471, A0009028672, A0009025575, A0009028381, A0009027485, A0009023262, A0009026571, A0009025475, A0009028281, A0009027585 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 1, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners were notified of the voluntary recall campaign on May 6, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 06, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-189 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-189 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 8,396 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz AMG GT53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT53 15 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 S500 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz AMG EQS Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 AMG EQS 2 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2021-2021 Mercedes-Benz AMG CLS53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG CLS53 136 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 E350 2217 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2022 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Cabriolet 391 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2022 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Coupe 215 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2022 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 Wagon 500 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2022 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E450 558 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2022 Mercedes-Benz AMG E53 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Cabriolet 273 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2021-2022 Mercedes-Benz AMG E53 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 Coupe 313 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2022 Mercedes-Benz AMG E53 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 AMG E53 293 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz AMG E63 Wagon S Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 Wagon S 178 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2021-2021 Mercedes-Benz AMG E63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 AMG E63 S 563 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2021-2022 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 S580 1894 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2021-2022 Mercedes-Benz Mercedes-Maybach S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021-2022 Mercedes-Maybach S580 47 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz 2022 EQS450 45 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2022-2022 Mercedes-Benz EQS580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 EQS580 89 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2022-2022 Mercedes-Benz AMG GT43 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT43 6 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2022-2022 Mercedes-Benz AMG GT63 S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG GT63 S 1 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2022-2022 Mercedes-Benz C300 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 C300 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2022-2022 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 CLS450 64 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-189 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2022-2022 Mercedes-Benz AMG SL63 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL63 8 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2022-2022 Mercedes-Benz AMG SL55 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2022 AMG SL55 22 Vehicle The recall population was determined through production records. Vehicles outside of the recall population have software of the hand detection control unit software according to current production specifications. Production Dates : FEB 10, 2020 – FEB 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021-2022 C-Class (206 platform), E-Class (213 platform), S-Class (223 platform), SL (232 platform), EClass Coupe/Convertible (238 platform), CLS (257 platform), AMG GT 4-doors Coupe (290 platform) and EQS (297 platform) vehicles that have a leather steering wheel with steering wheel heating, the hands-off detection might not detect when the driver’s hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this situation, a driver may not receive a warning message prompting the driver to grip the steering wheel as described in the owner’s manual. Additionally, in the event of a medical emergency involving the driver (e.g. driver loses consciousness), the vehicle could continue to drive and would not trigger the Active Emergency Stop Assist, as intended. Therefore, the vehicle would not stop and would not conduct an emergency call. In this case, First Responders would not be called to the vehicle, which could further increasing the risk of injury of the medical emergency. Part 573 Safety Recall Report 22V-189 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : Due to a production deviation at a supplier, the hands-off detection on the leather steering wheel with steering wheel heating might not meet current production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026471 Component Name 2 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028672 Component Name 3 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025575 Component Name 4 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028381 Component Name 5 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027485 Component Name 6 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009023262 Part 573 Safety Recall Report 22V-189 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009026571 Component Name 8 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009025475 Component Name 9 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009028281 Component Name 10 : Software Hand Brake System Component Description : Hand Detection Control Unit Software Component Part Number : A0009027585 Supplier Identification : Component Manufacturer Name : Autoliv Iso Delta Address : Z.I, 86190 Chiré-en-Montreuil, France Chiré-en-Montreuil Foreign States 86190 Country : France Chronology : In the end of June 2021, MBAG launched initial investigations based on a finding during an internal test drive indicating that the hands-off detection on a specific steering wheel did not work properly. In August 2021, both MBAG and the supplier conducted analyses to identify the root cause. In September 2021, the supplier launched a check in its plant to identify potentially affected parts. In November 2021, a software update was available in all potentially affected MBAG plants. Accordingly, MBAG initiated a plant rework campaign to update the software to current production specifications. Starting from mid-November, MBAG conducted analyses to identify potentially affected vehicles in the field and potential consequences. Part 573 Safety Recall Report 22V-189 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 In January 2022, MBAG analyzed the likelihood of the failure pattern outlined above together with the supplier. In general, neither field complaints nor other reports associated with the descripted issue above were received. On March 18, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will update the hand detection control unit software for the Active Distance Assist DISTRONIC system. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the hand detection control unit software according to current production specifications. Part Number: A0009026471, A0009028672, A0009025575, A0009028381, A0009027485, A0009023262, A0009026571, A0009025475, A0009028281, A0009027585 Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 1, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on April 1, 2022. Owners will be notified of the voluntary recall campaign before May 20, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : APR 01, 2022 – NR Planned Owner Notification Date : MAY 20, 2022 – NR * NR – Not Reported
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