Front Side Air Bags May Deploy Improperly – 2022 Mercedes-Benz Sprinter

SEOCONTENT-START

March, 2023
–
IMPORTANT SAFETY RECALL
This notice applies to your vehicle
VIN:
Check Swivel Seat Wire Harness Routing
NHTSA Recall ID: 23V101
• A remedy is available for your vehicle.
• Schedule an appointment w ith your authorized
Mercedes-Benz Dealer as soon as possible.
• This repair w ill be provided free of charge.
Dear Mercedes-Benz Sprinter Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety
exists in certain Model Year (“MY”) 2022 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the
affected population of vehicles.
What is the issue?
Certain Sprinter vehicles equipped with electrically adjustable front swivel-seats, the electrical wiring harness might
become damaged when a front swivel seat is adjusted. In the event of a damaged wiring harness, the function of the
side airbag installed in the seat back might be impaired. This could increase the risk of injury.
What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz dealership will inspect the installation of the wiring harness and will attach it properly.
This could take approximately 30 minutes. This service will be provided free of charge. You may be asked for
your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of
this letter.
Steps to take.
For addit ional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz
dealer at your earliest convenience. To locate the nearest Mercedes-Benz dealer, visit
https://www.mbvans.com/en /dealers or call 1-800 FOR-MERCEDES (1-800-367-6372).
Please mention you are scheduling an appointment to check swivel seat wire harness routing under Recall Campaign
#2023030003.
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests
for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair
would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more
information.
A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should
you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have
caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time,
pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https: //www.safercar.gov.
If t his is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee
wit hin 10 business days to comply with Federal Regulations.
IMPORTANT
VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
□ EXPORTED
□ LEASE, VEHICLE RETURNED
□ SCRAPPED
□ SOLD
□ STOLEN
□ OTHER _________ _
□ NEW OWNER INFORMATION
OR
□ MY NEW NAME OR ADDRESS IS:
I I I I I I I I I I I I I I
Last Name, First Name
I I I I I I I I I I I I I I ■ Street
I I I I I I I I I I ■ ■ City State ZIP
I I I I I I I I I I I I I I
Email Address
I I I I I I I I I I I I I I
Phone (numbers only) Mobile (numbers only)
———————————– —————————————————
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LmER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
I I
I I Apt
I I
I I
I I
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the
amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following
documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from
MBUSA within 60 days of receipt with the reason(s) for the denial.

**************************************************************************************************************

Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
TO: Mercedes-Benz Dealer Principals,
General Managers, Sales Managers, Service
Managers, Parts Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Recall Campaign Launch Notification
Model – Sprinter
Model Years 2022
Swivel Seat Wire Harness Routing
DATE: March, 2023
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Mercedes-Benz USA, LLC
A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
Campaign No. : Campaign Desc. : Swivel Seat Wire Harness Routing 2023030003 VS30DRESIT
This is to notify you of the Recall Campaign Launch to reroute the swivel seat wire harness on approximately 350 MY 2022
Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers.
All affected VINs will be flagged “OPEN” in VMI and CANNOT BE SOLD until the recall has been remedied.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has determined that
on certain Sprinter (907 platform) vehicles equipped with electrically adjustable front swivel-seats, the
electrical wiring harness might become damaged over time when a front swivel seat is adjusted. In the
event of a damaged wiring harness, it cannot be ruled out that the function of the side airbag installed in
the seat back might be impaired. This could increase the risk of injury.
What We’re Doing MBUSA will conduct a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz
dealership will inspect the installation of the wiring harness and will attach it properly.
Remedy Remedy is available
Vehicles Affected
Vehicle Model Year(s) 2022
Vehicle Model Sprinter
Vehicle Populations
Population 350
Dealer Inventory 0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline An owner notification letter to be mailed at the end of March, 2023
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward
this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective
MBUSA fleet representative for further information and next steps. For repairs,
please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
satisfaction.
V-RC-2019050017
Campaign No. 2023030003, March, 2023
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2022
Swivel Seat Wire Harness Routing
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vehicles, has
determined that on certain Sprinter (907 platform) vehicles equipped with electrically
adjustable front swivel-seats, the electrical wiring harness might become damaged over
time when a front swivel seat is adjusted. In the event of a damaged wiring harness, it
cannot be ruled out that the function of the side airbag installed in the seat back might be
impaired. This could increase the risk of injury.
MBUSA will conduct a voluntary recall. As a precautionary measure, an authorized
Mercedes-Benz dealership will inspect the installation of the wiring harness and will attach
it properly.
Prior to performing this Recall Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 350 vehicles are involved.
Order No. V-RC-2023030003This bulletin has been created and maintained in accordance
with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP
S424HH001, Control of Quality Records.
Model 907
with code SF1 (Driver’s seat electrically adjustable)
with code SR8 (Swivel base for driver’ seat)
Model 907
with code SF2 (Electrically adjustable co-driver’s seat)
with code SR9 (Swivel base for co-driver’ seat)
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 12 1601 Operations: Check line installation of rotating seats 0.1hr 54 918 10 VS30DRESI
T
L 12 1602 Operations: Modify line installation of a rotating seat
(after check)
0.1hr 54 918 10 VS30DRESI
T
L 12 1603 Operations: Modify line installation of 2 rotating
seats (after check)
0.1hr 54 918 10 VS30DRESI
T
D91.29-A012-79
Shown on driver’s seat with code SF1 (Electrically adjustable driver’s seat) and code SR8 (Driver’s seat rotating
frame)
1 Wiring harness 3 Cable tie with fir tree clip
2 Rotating seat 4 Cable tie
If rotating seats are installed on the driver and passenger side, then the line installation of both
rotating seats must be checked and adapted, if necessary.
V-RC-2023030003 1
aWarning Risk of injury during testing and
repair operations related to
pyrotechnical components
Do not expose pyrotechnical
component parts to temperatures
above 100 ℃ or 212 °F.
Disconnect current supply when
working on such component parts.
AS91.00-Z-0008-01A
Notice Information on preventing damage
to electronic components due to
electrostatic discharge
AH54.00-P-0001-01A
Notice Notes on carrying out repair work
in the vehicle interior
AH68.00-D-0001-01KOS
Information, assessment and legal
requirements when working with,
handling and storing pyrotechnical
components
AH91.00-Z-0000-10A
g Check
1 Check whether vehicle is affected
by measure
2 V-RC-2023030003
2 Check wiring harness (1) on
rotating seat (2).
i
To do so, move rotating seat (2)
down completely using electrical
seat adjustment, and check
whether there is sufficient space
between wiring harness (1) and
rotating seat console, or whether
actuator motor of electrical seat
adjustment CANNOT touch wiring
harness (1).
Check wiring harness (1) for
damage.
i
If rotating seats (2) are installed on
the driver’s side and front
passenger side, then the wiring
harnesses (1) of both rotating
seats (2) must be checked and
adapted if necessary.
If actuator motor of electrical seat
adjustment touches wiring harness
(1) (see picture) or wiring harness
(1) is damaged:
↓
Repair wiring harness and
continue with next operation step.
If wiring harness (1) does not
touch actuator motor of electrical
seat adjustment and wiring
harness (1) is not damaged:
↓
end the measure.
Adapt line installation
3 Adjust rotating seat (2) until wiring
harness (1) is accessible.
4 Subsequently modify mount of
wiring harness (1) at rotating seat
(2).
i
To do so, remove cable tie with fir
tree clip (2) from rotating seat
console and fasten wiring harness
(1) next to original position on
rotating seat console with a new
cable tie (4). See figure.
The old cable tie with the fir tree
clip (2) can remain on the wiring
harness (1).
Parts ordering note
Part no. Designation Quantity
A 000 995 90 09 Cable tie As Needed
V-RC-2023030003 3

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-101
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC APR 14, 2023 NHTSA Recall No. : 23V-101 Manufacturer Recall No. : 5491810 Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 350 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz Sprinter Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : FEB 17, 2022 – MAY 06, 2022
VIN Range 1 : Begin : NR End : NR
ntial Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles equipped with electrically adjustable front swivel-seats, the electrical wiring harness might become damaged over time when a front swivel seat is adjusted.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a damaged wiring harness, it cannot be ruled out that the
function of the side airbag installed in the seat back might be impaired. This could increase the risk of injury.
Description of the Cause : Due to a deviation in the development process, the wiring harness on the rotary seat frame may have been routed with an insufficient length to the seat adjustment motor. Identification of Any Warning
that can Occur : Before the issue occurs, the driver will not receive a warning due to the nature of the failure mechanism.
When the issue occurs, the driver might notice the SRS indicator lamp
illuminated in the instrument cluster. Part 573 Safety Recall Report 23V-101 Page 2 Involved Components : Component Name 1 : Cable Strap Component Description : Cable Strap Component Part Number : A0009956790 Component Name 2 : Main Line Kit Component Description : Main Line Kit Component Part Number : A9075407465 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
At the end of February 2022, based on an internal Mercedes-Benz audit at a production plant, MBAG found that in certain Sprinter (907 platform) vehicles with both electrically adjustable front seats and a swivel seat frame, the wiring harness on the rotary frame was not routed with the necessary length to the seat adjustment motor. As a result, the seat adjustment motor might contact the retaining clip of the electrical wiring harness and might damage the electrical wiring harness over time when a front swivel seat is adjusted.
All vehicles that had not been released from the plant were checked and reworked as needed to meet the routing specification of the wiring harness.
Also at that time, MBAG implemented adjustments in the production process to ensure the wiring harness was installed according to the specification.
In May 2022, MBAG introduced a new mounting clip for the electrical wiring harness in production to eliminate the risk of wiring damage due to contact with the seat adjustment motor.
Though MBAG received no field reports related to damage to the wiring harness, beginning in July 2022 the company initiated an evaluation of the potential consequences of damage to the wiring harness during vehicle operation. When that analysis identified potential effects on side airbag functioning, the company conducted further investigations and tests in order to identify a potential root cause, failure mechanism and potential impact on airbag performance.
Based on the above investigations and analyses, in late 2022 and early 2023 MBAG identified the population of vehicles potentially affected by damage to the wiring harness. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-101
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is aware of no warranty claims, field or service reports, or reports of property damage, death or injury related to this defect.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
inspect the installation of the wiring harness and will attach it properly. If customer has already paid to have this recall condition corrected, they may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Sprinter dealer. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Properly attach wiring harness to the seat base. A change in the routing of the electrical wiring harness ensures that this issue can no longer occur from May 5,2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
4/7/2023. A copy of all communications will be provided when available. Owner notification will begin approximately one week after dealer notification.
Planned Dealer Notification Date : APR 07, 2023 – APR 07, 2023
Planned Owner Notification Date : APR 14, 2023 – APR 14, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-101
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Vans USA, LLC FEB 17, 2023 NHTSA Recall No. : 23V-101 Manufacturer Recall No. : 5491810 Manufacturer Information :
Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive
Sandy Springs GA 30328
Company phone : 8777628267
Population :
Number of potentially involved : 350 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz Sprinter Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : VAN Power Train : NR
Descriptive Information : The recall population was determined through production records.
Production Dates : FEB 17, 2022 – MAY 06, 2022
VIN Range 1 : Begin : NR End : NR
ntial Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”) the manufacturer of Mercedes-Benz vehicles, has determined that on certain Sprinter (907 platform) vehicles equipped with electrically adjustable front swivel-seats, the electrical wiring harness might become damaged over time when a front swivel seat is adjusted.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a damaged wiring harness, it cannot be ruled out that the
function of the side airbag installed in the seat back might be impaired. This could increase the risk of injury.
Description of the Cause : Due to a deviation in the development process, the wiring harness on the rotary seat frame may have been routed with an insufficient length to the seat adjustment motor. Identification of Any Warning
that can Occur : Before the issue occurs, the driver will not receive a warning due to the nature of the failure mechanism.
When the issue occurs, the driver might notice the SRS indicator lamp
illuminated in the instrument cluster. Part 573 Safety Recall Report 23V-101 Page 2 Involved Components : Component Name 1 : Cable Strap Component Description : Cable Strap Component Part Number : A0009956790 Component Name 2 : Main Line Kit Component Description : Main Line Kit Component Part Number : A9075407465 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
At the end of February 2022, based on an internal Mercedes-Benz audit at a production plant, MBAG found that in certain Sprinter (907 platform) vehicles with both electrically adjustable front seats and a swivel seat frame, the wiring harness on the rotary frame was not routed with the necessary length to the seat adjustment motor. As a result, the seat adjustment motor might contact the retaining clip of the electrical wiring harness and might damage the electrical wiring harness over time when a front swivel seat is adjusted.
All vehicles that had not been released from the plant were checked and reworked as needed to meet the routing specification of the wiring harness.
Also at that time, MBAG implemented adjustments in the production process to ensure the wiring harness was installed according to the specification.
In May 2022, MBAG introduced a new mounting clip for the electrical wiring harness in production to eliminate the risk of wiring damage due to contact with the seat adjustment motor.
Though MBAG received no field reports related to damage to the wiring harness, beginning in July 2022 the company initiated an evaluation of the potential consequences of damage to the wiring harness during vehicle operation. When that analysis identified potential effects on side airbag functioning, the company conducted further investigations and tests in order to identify a potential root cause, failure mechanism and potential impact on airbag performance.
Based on the above investigations and analyses, in late 2022 and early 2023 MBAG identified the population of vehicles potentially affected by damage to the wiring harness. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-101
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG is aware of no warranty claims, field or service reports, or reports of property damage, death or injury related to this defect.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
inspect the installation of the wiring harness and will attach it properly. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Properly attach wiring harness to the seat base. A change in the routing of the electrical wiring harness ensures that this issue can no longer occur from May 5,2022 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
4/7/2023. A copy of all communications will be provided when available. Owner notification will begin approximately one week after dealer notification.
Planned Dealer Notification Date : APR 07, 2023 – APR 07, 2023
Planned Owner Notification Date : APR 14, 2023 – APR 14, 2023
* NR – Not Reported

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