“This site contains affiliate links for which OEMDTC may be compensated” |
February 17, 2023 NHTSA CAMPAIGN NUMBER: 23V098000
A detached glass panel may become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 23V098
Manufacturer Mercedes-Benz USA, LLC
Components VISIBILITY
Potential Number of Units Affected 1
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2021 S 580 4Matic vehicle. The fixed front glass panel between the windshield and the panoramic sunroof may not be properly secured and may detach.
Remedy
Dealers will replace the front fixed glass panel, free of charge. The owner notification letters were mailed March 17, 2023. The owner may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2023020008.
Notes
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
2023020008
Replace Front Stationary Roof Panel
This is to notify you of a Recall Campaign Launch to replace the front stationary roof panel on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. The affected VIN will be flagged in VMI as “OPEN” on March 3, 2023.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed glass panel located between the windshield and the panoramic sunroof might not have been bonded according to specifications. The adhesion of the front fixed panel to the vehicle body might deteriorate gradually over time and could result in the front fixed panel partially or fully detaching from the vehicle, increasing the risk of a crash and/or injury for other road users. When the issue occurs, the customer might observe a partially detached front panel or wind noises in the area of the sunroof while driving.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front fixed panel on the affected vehicle.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Replace front fixed element of panoramic sliding sunroof
Model 223
Work Procedure
- Replace front fixed element of panoramic sliding sunroof. For basic data on model 223 see AR77.21-P-0803S.
Primary Parts Information
Qty. | Part Name | Part Number |
As required (1)* | CAP, SLIDING-TILTING ROOF. SHD, front fixed element (model 223) | A 223 780 22 00 |
As required (1)* | Adhesive, repair adhesive kit for front fixed element | A 009 989 85 71 09 |
As required (1)* | CLEANER, also order adhesive cleaner | A 005 989 19 71![]() |
As required (1)* | ACTIVATOR, also order adhesive activator | A 009 989 01 71 14 |
As required (1)* | PRIMER, also order adhesive primer | A 094 989 33 00 |
Chronology :
At the end of 2022, MBAG found during a standard review that a small number of vehicles were not processed during a plant action in 2021. This plant action was initiated because the applied adhesive to bond the front sunroof panel had been revoked for this application in the plant reworking process.
In January 2023, MBAG conducted further internal discussions as to whether the bonding would withstand the vehicle life time. Further analyses were carried out to identify all potentially affected vehicles in the field. On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.
MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES-BENZ![]() | S580 | 2021 |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-23V098-6464.PDF 214.236KB
Recall Acknowledgement
RCAK-23V098-5954.pdf 645.168KB
Recall 573 Report – February 27, 2023
RCLRPT-23V098-2041.PDF 214.237KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V098-1368.pdf 288.339KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-23V098-5821.pdf 301.583KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V098-9485.pdf 1198.655KB
Recall 573 Report – March 17, 2023
RCLRPT-23V098-2675.PDF 214.237KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V098-7844.PDF 211.124KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V098-1133.PDF 211.217KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V098-4093.PDF 211.438KB
Recall Quarterly Report #4, 2023-4
RCLQRT-23V098-2360.PDF 211.552KB
Latest Recalls Documents
- [Vehicle Fitment]: Compatible with Mercedes-Benz
E320 2003-2009, E350 2006-2009, E500/E55 AMG 2003-2006, E63 AMG 2007-2009, S350/S550 2012-2013, S400 2010-2013, S600 2010-2013, S63 AMG 2010-2013, S65 AMG 2010-2013, S600 2007-2008/S600 2008-2009/S65 AMG 2007-2008/S63 AMG 2008 (Thru chassis # A 253584, thru 06/26/08), S65 AMG/S63 AMG 2008-2009(From chassis # A 161249, from 08/31/07)---Sedan 4-Door, Rear Roller Blind Motor; It comes with the 6+2 Pin Plug, not the 10+2 Pin Plug
- [Specifications]: ① Position: Rear; ② Connector: 6+2 Pin Plug (6 Wires); ③ Attachment Type: Bolt-on; ④ Electric/Manual: Electric; ⑤ Material: Metal and Plastic; ⑥ Fitment: Direct Replacement
- [Reference Number]: 2118202742, A2118202742
- [Features]: A-Premium Sunroof Motor is engineered to provide OE fit, form, and function. Being durable and wear-resistant, it ensures strong reliability, coupled with high technology to improve operating efficiency and response speed, and make the air fresh in the car.
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted sunroof motors. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Sunroof Window Switch Button for Mercedes-Benz
W204 C-CLASS, W212/A207/C207 E-CLASS,W218 CLS-CLASS.
- Excellent Replacement:Molding is designed by original data,retaining original car groove. Exchange the broken buttons without additional work,no need to replace the entire sunroof window switch panel.
- Advanced Material:ABS material and painted surface treatment makes wearable and durable.
- Easily to install:Direct Fit,No cutting or splicing.
- Package Includes: 1xSunroof Window Switch Button
- [OE Part Number]: A1767800075, A1767800175, A1767801700, A1767801800, 1767800075, 1767800175, 1767801700, 1767801800, 1177801300, 1177801400.
- [Compatible Models]: Fits for the following Mercedes-Benz
models: 2014-2016 A180 Base Hatchback 1.6L; 2014-2017 A200 Base Hatchback 1.6L, 2016-2018 A200 Urban Hatchback 1.6L, 2016-2019 A200 Sport/Style Hatchback 1.6L, 2019 A200 Progressive Hatchback 1.3L; 2014-2019 CLA200 Base Sedan 1.6L, 2015-2019 CLA200 Sport Sedan 1.6L; 2014-2019 CLA250 4Matic/Base Sedan 2.0L; 2015-2019 CLA250 Sport Sedan 2.0L; 2014-2019 CLA45 AMG 4Matic Sedan 2.0L.
- [High Quality]: The A1767800075+A1767800175 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
- [Easy to Install]: The A1767800075+A1767800175 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
- [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
- Sunroof Repair Parts Left and Right for Mercedes-Benz
W205 CLA A E Class 10 Pieces
- COMPATIBILITY: Mercedes-Benz
A-Class W177 2018-2019 / Mercedes-Benz
E-Class C207 2009-2019 Coupe
- Mercedes-Benz
W205 C-Class 2014-On / Mercedes-Benz
CLA Class 2013-Onwards
- Package Included: Sunroof repair kit set (1 set - 10-pieces)
- Note: Please compare your parts with the pictures before purchasing an item.
- Sunroof Repair Parts Left and Right for Mercedes-Benz
W205 CLA A E Class 10 Pieces
- COMPATIBILITY: Mercedes-Benz
A-Class W177 2018-2019 / Mercedes-Benz
E-Class C207 2009-2019 Coupe
- Mercedes-Benz
W205 C-Class 2014-On / Mercedes-Benz
CLA Class 2013-Onwards
- Package Included: Sunroof repair kit set (1 set - 10-pieces)
- Note: Please compare your parts with the pictures before purchasing an item.
- 【Custom Design, Perfect Fit】The roof sunshade perfectly fits for GLE 2024-2015. Precise edge-cut design does not hinder original functionality and fits the original car roof 1:1. Even on long drives, you'll hardly notice it's there. Incredible Custom Designed Products!
- 【Sun Protection, Stay Cool】Still troubled with the glass roof comes with direct sunlight and stuffy heat? It's over! The GLE sunshade roof is made of multi-layer-in-one integrated structure and effective sun-blocking materials that reached UPF50 level, avoids direct sunlight on the car interior and keeps out up to 90% of the heat, turning your car into a haven of coolness. Bring your families with more comfortable driving experience during the journey.
- 【60s Install and Storage】With our illustrated instructions, you can install this sunroof roof in as little as a minute. The sturdy memory metal frame makes folding or unfolding take only 1 second. Easy to Install and hard to droop, makes your user experience as easy as putting on clothes. Fold and store in the bag when not in use.
- 【Upgraded Material】The GLE top sunshade features durable foldable memory metal frame(3000+ windings without deformation), silver dot reflective layer and multi-layer-in-one heat insulation functional layer—engineered to block 90%+ UV rays and heat in summer (From direct sunlight). Protects against harmful UV rays and overheating to ensure a comfortable driving experience. Provide the ultimate protection for your skin and car interior!
- 【Ideal Car Accessories】Customized GLE car accessories, strong thermal insulation effect, over 90% UV protection, simple and fast installation, memory metal frame that can be folded for storage—This is what we have for you that’s compatible with Mercedes Benz
GLE Sunshade Roof. Package includes 1pc front sunroof sunshade, 1pc rear sunroof sunshade, enough clips(To secure without sagging) and 1 zipper storage bag. BTW, this sunshade is ONLY compatible with Mercedes Benz
GLE.
- [OE Part Number]: 2537803900, 2057800900, 2537800400, 2537803900/0400, 2057800900/01000.
- [Compatible Models]: Fits for the following Mercedes-Benz
Models: 2016-2020 GLC300 Sport/Base/4Matic 2.0L, 2017-2020 GLC300 Off-Road 2.0L, 2018/2020 GLC300 Avantgarde 2.0L, 2019-2020 GLC300 4Matic 2.0L; 2018-2020 GLC350e 4Matic 2.0L, 2019 GLC350e Hybrid
2.0L; 2017-2020 GLC43 AMG 4Matic 3.0L V6, 2018-2020 GLC43 AMG 4Matic (Coupe 4-Door) 3.0L V6, 2020 GLC43 AMG Coupe 3.0L V6; 2018-2020 GLC63 AMG 4Matic 4.0L V8, 2020 GLC63 AMG 4Matic (Coupe 4-Door) 4.0L V8; 2018-2020 GLC63 AMG S 4Matic (Coupe 4-Door) 4.0L V8.
- [High Quality]: The 2537803900 + 2057800900 panoramic sunroof tracks are made of high-quality materials, which are strong and durable, not easy to damage, have stable performance and long service life, bringing you a good use experience.
- [Easy to Install]: The 2537803900/0400 + 2057800900/01000 panoramic sunroof sliding tracks are easy to install, no need for complicated tools, easy to use, direct replacement for your old or broken one.
- [After-Sales Service]: We will provide long-term after-sales services for our products. Welcome your mail, we will give a solution within 24 hours, please rest assured to buy.
- Compatibility: Fits Mercedes-Benz
CLA C117 (2013-2022), GLA W156 (2011-2020), A-Class W169 (2004-2012), A-Class W176 (2013-2018), S-Class W222, S Coupe Cabrio (2013-2020), and C-Class W205/S205/C205 (2014-2020).
- Replacement Part Numbers: Replaces parts #604836865 and #604836866, ensuring a precise fit and function for your vehicle's panoramic sunroof repair needs.
- Durability & Quality: Made from premium materials and rigorously tested to meet strict quality standards, offering a perfect fit and long-lasting reliability.
- Warranty & Support: Comes with a 12-month hassle-free return policy and dedicated customer service to assist you with any questions or concerns during purchase and use.
- Package Contents: Includes 2x Panoramic Sunroof Front Repair Kits, 2x Rear Repair Kits, and 4x plastic nuts (as shown in pictures), providing everything needed for a comprehensive repair.
- [[brand: mercedes-benz]] [[genuine oem: yes]] [[warranty: 1 year]] [[fitment type: direct replacement]] [[model: c250 c300 c350 c63 amg e350 e550 e63 amg]] [[year: 2008 2009 2010 2011 2012 2013 2014]]
- [Fitment]:For Mercedes-Benz
W204 C-CLASS, For Mercedes-Benz
W212/A207/C207 E-CLASS, For Mercedes-Benz
W218 CLS-CLASS. Reference OE/OEM Number:20482013239051,20482081019051, 21290646019051.
- [Perfect Replacement]: Made using authentic car data, our molding retains the original groove for a perfect fit. Replace broken buttons easily without replacing the entire sunroof window panel.
- [Durable Material]: Our sunroof switch button is made of high-quality ABS + PC materials with a painted surface treatment that makes it both long-lasting and wear-resistant.
- [Simple Installation]: With no cutting or splicing required, our direct fit button cap easily replaces your old or broken sunroof window switch. Please check carefully whether this item is compatible with your car before purchasing.
- [What You Get]: 1PCS Sunroof Window Switch Button
SEOCONTENT-START
This notice applies to your vehicle, VIN:
Replace Front Stationary Roof Panel MBUSA ID: 2023020008, NHTSA Recall ID: 23V098
• Remedy parts are now available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible.
• This repair will be provided FREE of charge. Dear Mercedes-Benz Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in your model year (“MY”) 2021 S580 vehicle.
What is the issue?
The fixed front glass panel between the windshield and the panoramic sunroof may not be properly bonded to the vehicle and may detach. A detached glass panel might become a road hazard, which could increase the risk of a crash. What will your Mercedes-Benz Dealership do?
An authorized Mercedes-Benz dealership will replace the front fixed glass panel. This vehicle repair will be provided at no cost to you. While the minimum repair time can be less than 3 hours, your dealership can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealership will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. Steps to take.
• Find your nearest authorized Mercedes-Benz dealership at mbusa.com/recall to schedule your recall repair.
• Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2023020008.
• You may be asked for your VIN, which for your convenience is located at the top of this letter. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately.
Sincerely,
Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information?
In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QRCode to the left) and submit your VIN using our VIN recall lookup tool and complete the “Recall Contact Information” section on the website. If possible,
• please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners:
A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FOR MERCEDES ( 1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealership for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll
free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Initial Notification
Replace Front Stationary Sunroof Panel
MY21 S-Class
(223 platform)
DATE: February 24, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification February 24, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Replace Front Stationary Sunroof Panel
TBD
23V098
23P2197586
This is to notify you of a new Recall Campaign to replace the front stationary sunroof panel on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. The affected VIN will be flagged in VMI as “PENDING” on February 24, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed glass panel located between the windshield and the panoramic sunroof might not have been bonded according to specifications. The adhesion of the front fixed panel to the vehicle body might deteriorate gradually over time and could result in the front fixed panel partially or fully detaching from the vehicle, increasing the risk of a crash and/or injury for other road users. When the issue occurs, the customer might observe a partially detached front panel or wind noises in the area of the sunroof while driving.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front fixed panel on the affected vehicle Parts Remedy is not available at this time.
Vehicles Affected
Vehicle Model Year(s)
2021
Vehicle Model
S-Class
Vehicle Populations
Total Recall Population
1
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
The customer letter will be mailed on or before April 18, 2023.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
**************************************************************************************************************
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification
Replace Front Stationary Roof Panel
MY21 S-Class
(223 platform)
DATE: March 3, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Recall Campaign Initial Notification March 3, 2023
Campaign No. :
NHTSA ID
Campaign Desc. :
Replace Front Stationary Roof Panel
2023020008
23V098
23P7891010
This is to notify you of a Recall Campaign Launch to replace the front stationary roof panel on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. The affected VIN will be flagged in VMI as “OPEN” on March 3, 2023.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed glass panel located between the windshield and the panoramic sunroof might not have been bonded according to specifications. The adhesion of the front fixed panel to the vehicle body might deteriorate gradually over time and could result in the front fixed panel partially or fully detaching from the vehicle, increasing the risk of a crash and/or injury for other road users. When the issue occurs, the customer might observe a partially detached front panel or wind noises in the area of the sunroof while driving.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front fixed panel on the affected vehicle. Parts The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)
2021
Vehicle Model
S-Class
Vehicle Populations
Total Recall Population
1
Total Vehicles in Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
The customer letter will be mailed on or before April 18, 2023.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred Mercedes-Benz dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Campaign No. 2023020008, March 2023
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model S-Class (223 platform)
Model Year 2021
Replace Front Stationary Roof Panel
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed glass panel located between the windshield and the panoramic sunroof might not have been bonded according to specifications. The adhesion of the front fixed panel to the vehicle body might deteriorate gradually over time and could result in the front fixed panel partially or fully detaching from the vehicle, increasing the risk of a crash and/or injury for other road users. When the issue occurs, the customer might observe a partially detached front panel or wind noises in the area of the sunroof while driving. An authorized Mercedes-Benz dealer will replace the front fixed panel on the affected vehicle.
Prior to performing this Campaign:
VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1 vehicle is affected.
Order No. P-RC-2023020008
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
P-RC-2023020008
Replace front fixed element of panoramic sliding sunroof
Model 223
Code 413 corresponds to panoramic sliding sunroof – glass roof.
Work Procedure
1. Replace front fixed element of panoramic sliding sunroof.
For basic data on model 223 see AR77.21-P-0803S.
__________________________________________________________________________________________________
Primary Parts Information
Qty. Part Name Part Number
As required (1)*
CAP, SLIDING-TILTING ROOF. SHD, front fixed element (model 223)
A 223 780 22 00
As required (1)*
Adhesive, repair adhesive kit for front fixed element
A 009 989 85 71 09
As required (1)*
CLEANER, also order adhesive cleaner
A 005 989 19 71
As required (1)*
ACTIVATOR, also order adhesive activator
A 009 989 01 71 14
As required (1)*
PRIMER, also order adhesive primer
A 094 989 33 00
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage Code Operation Number Description Labor Time (hrs.)
78 910 10
12-1635 Replace front fixed element for panoramic sliding sunroof (model 223)
Includes: Perform teach-in run for automatic reversing function on panoramic sliding sunroof (XENTRY connected)
2.5
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-098
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC FEB 17, 2023 NHTSA Recall No. : 23V-098 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 1
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S 580 4Matic Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population had the rework of the front fixed panel bonding performed according to specifications.
Production Dates : JUN 09, 2021 – JUN 09, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed panel located between the windshield and the panoramic sunroof might not have been bonded according to the updated repair specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the adhesion of the front fixed panel to the vehicle body might
deteriorate gradually over time and could result in the front fixed panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users.
Description of the Cause : Due to a deviation in the plant rework instruction documentation, the front fixed panel may have been bonded with an incorrect adhesive. Identification of Any Warning
that can Occur : When the issue occurs, the customer might observe a partially detached front of the sunroof. Part 573 Safety Recall Report 23V-098 Page 2 Involved Components : Component Name 1 : Front Fixed Glass Roof Component Description : Front Fixed Glass Roof Component Part Number : A2237802200 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
At the end of 2022, MBAG found during a standard review that a small number of vehicles were not processed during a plant action in 2021. This plant action was initiated because the applied adhesive to bond the front sunroof panel had been revoked for this application in the plant reworking process.
In January 2023, MBAG conducted further internal discussions as to whether the bonding would withstand the vehicle life time. Further analyses were carried out to identify all potentially affected vehicles in the field. On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
replace the front fixed panel on the affected vehicle and install it according to specifications.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to the owner since the vehicle would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs New front fixed panels are installed with bonding adhesive according to
current production specification.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-098
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : A2237802200 – Front fixed glass roof
A0099898571 – Adhesive A0059891971- Cleaner A0099890171 – Activator A0949893300 – Primer
Identify How/When Recall Condition was Corrected in Production :
A change in the rework instruction ensures that this issue can no longer occur from July 22, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 24, 2023. The vehicle owner will be notified of the voluntary recall campaign on or before April 18, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 24, 2023 – NR Planned Owner Notification Date : APR 18, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-098
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC MAR 17, 2023 NHTSA Recall No. : 23V-098 Manufacturer Recall No. : 2023020008 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 1
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S 580 4Matic Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population had the rework of the front fixed panel bonding performed according to specifications.
Production Dates : JUN 09, 2021 – JUN 09, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed panel located between the windshield and the panoramic sunroof might not have been bonded according to the updated repair specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the adhesion of the front fixed panel to the vehicle body might
deteriorate gradually over time and could result in the front fixed panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users.
Description of the Cause : Due to a deviation in the plant rework instruction documentation, the front fixed panel may have been bonded with an incorrect adhesive. Identification of Any Warning
that can Occur : When the issue occurs, the customer might observe a partially detached front of the sunroof. Part 573 Safety Recall Report 23V-098 Page 2 Involved Components : Component Name 1 : Front Fixed Glass Roof Component Description : Front Fixed Glass Roof Component Part Number : A2237802200 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
At the end of 2022, MBAG found during a standard review that a small number of vehicles were not processed during a plant action in 2021. This plant action was initiated because the applied adhesive to bond the front sunroof panel had been revoked for this application in the plant reworking process.
In January 2023, MBAG conducted further internal discussions as to whether the bonding would withstand the vehicle life time. Further analyses were carried out to identify all potentially affected vehicles in the field. On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
replace the front fixed panel on the affected vehicle and install it according to specifications.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to the owner since the vehicle would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs New front fixed panels are installed with bonding adhesive according to
current production specification.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-098
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : A2237802200 – Front fixed glass roof
A0099898571 – Adhesive A0059891971- Cleaner A0099890171 – Activator A0949893300 – Primer
Identify How/When Recall Condition was Corrected in Production :
A change in the rework instruction ensures that this issue can no longer occur from July 22, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 24, 2023. The vehicle owner will was notified of the voluntary recall campaign on March 17, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 24, 2023 – NR Planned Owner Notification Date : MAR 17, 2023 – NR
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-098
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mercedes-Benz USA, LLC FEB 27, 2023 NHTSA Recall No. : 23V-098 Manufacturer Recall No. : 2023020008 Manufacturer Information :
Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway
Jacksonville FL 32218
Company phone : 1-877-496-3691
Population :
Number of potentially involved : 1
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S 580 4Matic Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population had the rework of the front fixed panel bonding performed according to specifications.
Production Dates : JUN 09, 2021 – JUN 09, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on 1 Model Year (“MY”) 2021 S-Class (223 platform) vehicle, the fixed panel located between the windshield and the panoramic sunroof might not have been bonded according to the updated repair specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In this case, the adhesion of the front fixed panel to the vehicle body might
deteriorate gradually over time and could result in the front fixed panel to partially or fully detach from the vehicle, increasing the risk of a crash and/or injury for other road users.
Description of the Cause : Due to a deviation in the plant rework instruction documentation, the front fixed panel may have been bonded with an incorrect adhesive. Identification of Any Warning
that can Occur : When the issue occurs, the customer might observe a partially detached front of the sunroof. Part 573 Safety Recall Report 23V-098 Page 2 Involved Components : Component Name 1 : Front Fixed Glass Roof Component Description : Front Fixed Glass Roof Component Part Number : A2237802200 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
At the end of 2022, MBAG found during a standard review that a small number of vehicles were not processed during a plant action in 2021. This plant action was initiated because the applied adhesive to bond the front sunroof panel had been revoked for this application in the plant reworking process.
In January 2023, MBAG conducted further internal discussions as to whether the bonding would withstand the vehicle life time. Further analyses were carried out to identify all potentially affected vehicles in the field. On February 10, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Description of Remedy :
Description of Remedy Program : As a precautionary measure, an authorized Mercedes-Benz dealership will
replace the front fixed panel on the affected vehicle and install it according to specifications.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to the owner since the vehicle would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs New front fixed panels are installed with bonding adhesive according to
current production specification.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-098
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
from Recalled Component : A2237802200 – Front fixed glass roof
A0099898571 – Adhesive A0059891971- Cleaner A0099890171 – Activator A0949893300 – Primer
Identify How/When Recall Condition was Corrected in Production :
A change in the rework instruction ensures that this issue can no longer occur from July 22, 2021 onwards. Recall Schedule :
Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on
February 24, 2023. The vehicle owner will be notified of the voluntary recall campaign on or before April 18, 2023. A copy of all communications will be provided when available.
Planned Dealer Notification Date : FEB 24, 2023 – NR Planned Owner Notification Date : APR 18, 2023 – NR
* NR – Not Reported
SEOCONTENT-END
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.