Inspect and Replace the Windshield – 2022 Mercedes-Benz EQS

February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V074000

Camera and Rearview Mirror May Detach

Impaired deployment of an air bag can increase the risk of injury. Impaired driver assistance safety systems can increase the risk of a crash.

 

NHTSA Campaign Number: 23V074

Manufacturer Mercedes-Benz USA, LLC

Components VISIBILITY, ELECTRICAL SYSTEM

Potential Number of Units Affected 3

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS580 vehicles. The multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and may detach, impairing front passenger air bag deployment and various assistance systems, including Adaptive Cruise Control (DISTRONIC) with active steering assist, Brake Assists with pedestrian detection, Lane Keeping Assists, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensors.

 

Remedy

Dealers will replace the windshield and reinstall the multi-purpose camera and rearview mirror as necessary, free of charge. Owner notification letters are expected to be mailed April 11, 2023. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


March 17, 2023

2023030002

Replace the Windshield

This is to notify you of the Recall Campaign Launch to replace the windshield on 3 Model Year (“MY”) 2022 EQS (297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 17, 2023.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 EQS (297 platform) vehicles, the multi-purpose camera and the rearview mirror may be insufficiently attached to the windshield and might detach, impairing front passenger air bag deployment and various assistance systems, including Adaptive Cruise Control (DISTRONIC) with active steering assist, Brake Assist with pedestrian detection, Lane Keeping Assist, Traffic Sign Assist, Augmented Reality function and Rain and Light Sensors. Impaired deployment of an air bag could increase the risk of injury, and impaired driver assistance safety systems could increase the risk of a crash.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealership will replace the windshield and reinstall the multi-purpose camera and rearview mirror.

 

Parts

The remedy is available and can be performed.

 

Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).

Additionally, given this notice, it is a violation of Federal Law for rental car companies to rent vehicles covered by this notification until the vehicle has been repaired.

 


Replace windshield

Model 297

 

Work Procedure

  1. Replace windshield.

For basic data, see AR67.10-P-1700EQS.

 

Primary Parts Information 

Qty. Part Name Part Number
1 Windshield A 297 670 82 00
1 Single-component adhesive A 000 989 49 05

 


Chronology :

At the end of June 2022, MBAG received a report from vehicle production, describing an instance in which a single vehicle with an insufficiently mounted multi-purpose camera was detected.

In July 2022, MBAG started initial analyses together with the supplier to identify the failure mechanism and root cause. In parallel, windshields in storage and vehicles in the production plant were inspected in order to identify any additional parts that may exhibit the subject issue.

Upon further analysis, the adhesive joint between the multi-purpose camera, interior mirror and the windshield might not meet the specified strength requirements.

From August 2022 onwards, test drives were conducted in order to investigate potential consequences of an adhesive joint not meeting the specified strength to vehicle functions and potential impact to occupant safety.

At the same time, the situation was analyzed in the field.

From October 2022 onwards, the failure mechanism of an adhesive joint that does not meet specifications was investigated with material experts in order to identify whether a potential loosening of the components would occur at a very early point in a vehicle’s lifetime, i.e. whether the issue would be safely detected during the vehicle production and logistics process.

In January 2023, additional analyses concluded that a loosening of the multi-purpose camera and interior mirror after vehicle delivery cannot be ruled out.

On February 3, 2023, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
MERCEDES-BENZ EQS580 2022

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-23V074-4456.pdf 500.967KB

RCMN-23V074-4456

 


Defect Notice 573 Report

RCLRPT-23V074-1555.PDF 214.779KB

RCLRPT-23V074-1555

 


Recall 573 Report – February 16, 2023

RCLRPT-23V074-4526.PDF 214.808KB

RCLRPT-23V074-4526

 


Recall 573 Report – February 17, 2023

RCLRPT-23V074-2194.PDF 214.898KB

RCLRPT-23V074-2194

 


Recall Acknowledgement

RCAK-23V074-2971.pdf 753.149KB

RCAK-23V074-2971

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V074&docType=RCL

 


 

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Last update on 2023-03-01 / Affiliate links / Images from Amazon Product Advertising API

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