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December 16, 2022 NHTSA CAMPAIGN NUMBER: 22V938000
Center Console May Open in a Crash/FMVSS 201
A center console that opens during a crash can allow unsecured cargo to eject into the cabin, increasing the risk of injury.
NHTSA Campaign Number: 22V938
Manufacturer Mercedes-Benz USA, LLC
Components STRUCTURE, LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 11
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG GT 53 and AMG GT 63 vehicles. In certain types of crash events, the center console may unlatch, allowing the storage compartment to open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, “Occupant Protection in Interior Impact.”
Remedy
Dealers will replace the front center console storage compartment, free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2023010008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
Replace the Front Center Console Storage Compartment
This is to notify you of a Recall Campaign Launch to replace the front center console storage compartment on 11 Model Year (“MY”) 2019 AMG GT (290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on January 27, 2023.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 AMG GT (290 platform) vehicles, the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c that “interior compartment doors remain closed” when subjected to specified forces. In the event of high deceleration forces during a frontal crash, the sliding lid of the front center console storage compartment may inadvertently open for a matter of milliseconds, but will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Certain regulatory requirements of FMVSS 201 might not be fulfilled. While the possible deviation just occurs for a matter of milliseconds in a frontal crash scenario, the risk of injury might be increased according to FMVSS 201.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front center console storage compartment on the affected vehicles.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed on February 3, 2023.
Replace stowage compartment in the front center console
Work Procedure
- Replace stowage compartment in the front center console (AR68.20-P-0901FRX).
Primary Parts Information
Qty. | Part Name | Part Number |
1 | Stowage compartment | A 290 680 19 03 |
Chronology of Defect/Noncompliance Determination Supplement for ODI 22-00855-28767-10
In November 2018, before the introduction of this vehicle model to the U.S. market, a sled test (FMVSS201 5.3.1c), during vehicle development showed that the lid of the front center console storage compartment had opened for a matter of milliseconds. Subsequently, analyses regarding the root cause for this condition were initiated. It was concluded that the crashlock mechanism of the lid did not meet production specifications due to deviations in the development process at a supplier.
In December 2018, a technical solution to improve the crashlock mechanism for the lid was introduced into series production and vehicles in MBAG’s possession were reworked.
The vehicle model was introduced to the U.S. market in May 2019. At that point in time, the available information indicated that all vehicles potentially affected from this issue had already been reworked with the improved crashlock mechanism.
In July 2019, after a review of rework documentation, it was found that a number of vehicles might have been released to the market without first undergoing the rework on the crashlock mechanism. Over the next several months, MBAG carried out additional investigation and analysis to confirm whether vehicles without the rework were in fact released to the field and, if so, how the compartment door would perform in a crash and whether there was an actual risk of objects exiting the compartment in the event of a crash.
On October 11, 2019, MBAG determined that a non-compliance with FMVSS201 could not be ruled out, however, due to the geometrical design and the manner in which the compartment lid operates, as well as the fact the lid might be open inadvertently only for a matter of milliseconds and will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment.
MBAG determined that this noncompliance was inconsequential with regard to motor vehicle safety, and submitted a petition for inconsequential noncompliance (“inconsequentiality petition”) in November 2019.
On December 7, 2022, NHTSA notified MBAG that it intended to deny MBAG’s petition for inconsequentiality. Subsequently, on December 9, 2022, the denial was published in the Federal Register.
In accordance with that denial, MBAG determined on December 16 to conduct a recall.
MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES-BENZ | AMG GT 63 | 2019 |
MERCEDES-BENZ | AMG GT 53 | 2019 |
10 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V938-8485.PDF 215.612KB
Chronology Supplement
RMISC-22V938-4498.pdf 81.625KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
RCMN-22V938-9235.pdf 140.023KB
Remedy Instructions and TSB
RCRIT-22V938-6562.pdf 299.755KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V938-4504.pdf 427.097KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V938-5687.pdf 309.45KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V938-4334.PDF 211.142KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V938-8085.PDF 211.239KB
Recall Quarterly Report #3, 2023-3
RCLQRT-22V938-4494.PDF 211.461KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V938&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-938 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : DEC 16, 2022 NHTSA Recall No. : 22V-938 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 11 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 Mercedes-Benz AMG GT53 Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz Model Year 2019 AMG GT-Class 1 vehicle The recall population was determined through production records. Vehicles outside the recall population contain a crashlock mechanism in the lid of the front center console storage compartment that meets the requirements of FMVSS 201.5.3.1c Production Dates : MAY 24, 2018 – MAR 04, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2019 Mercedes-Benz AMG GT 63 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz Model Year 2019 AMG GT-Class 10 vehicles The recall population was determined through production records. Vehicles outside the recall population contain a crashlock mechanism in the lid of the front center console storage compartment that meets the requirements of FMVSS 201.5.3.1c Production Dates : MAY 24, 2018 – MAR 04, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-938 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 AMG GT 4-door (290 platform) vehicles, the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c that “interior compartment doors remain closed” when subjected to specified forces. FMVSS 1 : 201 – Occupant protection in interior impact FMVSS 2 : NR Description of the Safety Risk : In the event of high deceleration forces during a frontal crash, the sliding lid of the front center console storage compartment may inadvertently open for a matter of milliseconds, but will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Certain regulatory requirements of FMVSS 201 might not be fulfilled. While the possible deviation just occurs for a matter of milliseconds in a frontal crash scenario, the risk of injury might be increased according to FMVSS 201. Description of the Cause : Due to deviations in the supplier’s development and production process, the lid of the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c in a frontal impact. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Involved Components : Component Name 1 : CENTER CONSOLE STORAGE COMPARTMENT Component Description : CENTER CONSOLE STORAGE COMPARTMENT Component Part Number : A2906801903 Supplier Identification : Component Manufacturer Name : FUNK DREIDIMENSIONAL Address : Entwicklungs-und Vertriebs GmbH Forchenbusch 11 Simmersfeld Foreign States 72226 Country : Germany Part 573 Safety Recall Report 22V-938 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : In November 2018, before the introduction of this vehicle model to the U.S. market, a sled test (FMVSS-201 5.3.1c), during vehicle development showed that the lid of the front center console storage compartment had opened for a matter of milliseconds. Subsequently, analyses regarding the root cause for this condition were initiated. It was concluded that the crashlock mechanism of the lid did not meet production specifications due to deviations in the development process at a supplier. In December 2018, a technical solution to improve the crashlock mechanism for the lid was introduced into series production and vehicles in MBAG’s possession were reworked. The vehicle model was introduced to the U.S. market in May 2019. At that point in time, the available information indicated that all vehicles potentially affected from this issue had already been reworked with the improved crashlock mechanism. In July 2019, after a review of rework documentation, it was found that a number of vehicles might have been released to the market without first undergoing the rework on the crashlock mechanism. Over the next several months, MBAG carried out additional investigation and analysis to confirm whether vehicles without the rework were in fact released to the field and, if so, how the compartment door would perform in a crash and whether there was an actual risk of objects exiting the compartment in the event of a crash. On October 11, 2019, MBAG determined that a non-compliance with FMVSS201 could not be ruled out, however, due to the geometrical design and the manner in which the compartment lid operates, as well as the fact the lid might be open inadvertently only for a matter of milliseconds and will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Please see Chronology Supplement. Description of Remedy : Description of Remedy Program : A Mercedes-Benz service dealer will replace the front center console storage compartment on the affected vehicles. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Vehicles outside the recall population contain a crashlock mechanism in the lid of the front center console storage compartment that meets the requirements of FMVSS 201. Remedy Parts: A2906801903 Identify How/When Recall Condition was Corrected in Production : A change in the crashlock mechanism of the lid of the front center console storage compartment ensures that this issue can no longer occur from March 05, 2019 onwards. Recall Schedule : Part 573 Safety Recall Report 22V-938 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 23, 2022. Owners will be notified of the voluntary recall campaign before February 14, 2023. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 23, 2022 – NR Planned Owner Notification Date : FEB 14, 2023 – NR * NR – Not Reported
**************************************************************************************************************
Recall Campaign Initial Notification
DATE: December 23, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Replace the Front Center Console Storage Compartment MY19 AMG GT (290 platform) DATE: December 23, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal Recall Campaign Launch Notification December 23, 2022 Campaign No. : NHTSA ID Campaign Desc. : Replace the Front Center Console Storage Compartment TBA 22V938 PEND 290 FCCONSL This is to notify you of the new Recall Campaign to replace the front center console storage compartment on 11 Model Year (“MY”) 2019 AMG GT (290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 23, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 AMG GT (290 platform) vehicles, the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c that “interior compartment doors remain closed” when subjected to specified forces. In the event of high deceleration forces during a frontal crash, the sliding lid of the front center console storage compartment may inadvertently open for a matter of milliseconds, but will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Certain regulatory requirements of FMVSS 201 might not be fulfilled. While the possible deviation just occurs for a matter of milliseconds in a frontal crash scenario, the risk of injury might be increased according to FMVSS 201. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front center console storage compartment on the affected vehicles. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2019 Vehicle Model AMG GT Vehicle Populations Total Recall Population 11 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on or before February 14, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Recall Campaign Launch Notification
DATE: January 27, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Replace the Front Center Console Storage Compartment MY19 AMG GT (290 platform) DATE: January 27, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Com pany One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal Recall Campaign Launch Notification January 27, 2023 Campaign No. : NHTSA ID Campaign Desc. : Replace the Front Center Console Storage Compartment 2023010008 22V938 22P6890010 This is to notify you of a Recall Campaign Launch to replace the front center console storage compartment on 11 Model Year (“MY”) 2019 AMG GT (290 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 27, 2023. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 AMG GT (290 platform) vehicles, the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c that “interior compartment doors remain closed” when subjected to specified forces. In the event of high deceleration forces during a frontal crash, the sliding lid of the front center console storage compartment may inadvertently open for a matter of milliseconds, but will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Certain regulatory requirements of FMVSS 201 might not be fulfilled. While the possible deviation just occurs for a matter of milliseconds in a frontal crash scenario, the risk of injury might be increased according to FMVSS 201. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the front center console storage compartment on the affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2019 Vehicle Model AMG GT Vehicle Populations Total Recall Population 11 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on February 3, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2023010008, January 2023 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model AMG GT (290 platform) Model Year 2019 Replace the Front Center Console Storage Compartment Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 AMG GT (290 platform) vehicles, the front center console storage compartment might not meet the requirements of FMVSS 201 5.3.1c that “interior compartment doors remain closed” when subjected to specified forces. In the event of high deceleration forces during a frontal crash, the sliding lid of the front center console storage compartment may inadvertently open for a matter of milliseconds, but will immediately close again, preventing any objects contained inside the storage compartment from entering the passenger compartment. Certain regulatory requirements of FMVSS 201 might not be fulfilled. While the possible deviation just occurs for a matter of milliseconds in a frontal crash scenario, the risk of injury might be increased according to FMVSS 201. An authorized Mercedes-Benz dealer will replace the front center console storage compartment on the affected vehicles. Prior to performing this Campaign: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 11 vehicles are affected. Order No. P-RC-2023010008 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC- 2023010008 Replace stowage compartment in the front center console Work Procedure 1. Replace stowage compartment in the front center console (AR68.20-P-0901FRX). __________________________________________________________________________________________________ Primary Parts Information Qty. Part Name Part Number 1 Stowage compartment A 290 680 19 03 Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 68 900 10 12-1608 Replace stowage compartment in the front center console 0.5 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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This notice applies to your vehicle, VIN: Replace Front Center Console Storage Compartment MBUSA ID: 2023010008, NHTSA Recall ID: 22V938 • Remedy parts are now available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible. • This repair will be provided FREE of charge. February, 2023 Dear Mercedes-Benz Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 AMG GT 4-door vehicles fail to conform to Federal Motor Vehicle Safety Standard number 20 1, ” Occupant Protection in Interior Impact.” Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? In the event of certain types of crashes, the sliding lid of the front center console storage compartment may inadvertently open, which might increase the risk of inj ury. What will your Mercedes-Benz Dealership do? An authorized Mercedes-Benz dealership will replace the front center console storage compartment on the affected vehicles. This vehicle repair will be provided at no cost to you. While the minimum repair t ime can be less than an hour, your dealership can provide you with a better estimate of the overall time for this recall repair. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other services or repairs unless so requested. Steps to take. • Find your nearest authorized Mercedes-Benz dealership at mbusa.com/ recall to schedule your recall repair. • Please mention that you are scheduling an appointment for Mercedes-Benz Recall Campaign 2023010008. • You may be asked for your VIN, which for your convenience is located at the top of this letter. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately. Sincerely, Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN reca ll lookup tool and fill out the “Recall Contact Information” section on the website. If possible, • please provide any contact information of the current owner/ driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/ recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FORMERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 30 1, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https: //www.safercar.gov.
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