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December 16, 2022 NHTSA CAMPAIGN NUMBER: 22V935000
Insufficiently Attached Dashboard
Improper deployment of an air bag can increase the risk of injury.
NHTSA Campaign Number: 22V935
Manufacturer Mercedes-Benz USA, LLC
Components STRUCTURE
Potential Number of Units Affected 1
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2022 S 500 vehicle. The dashboard may be insufficiently attached, which can result in an improper front passenger air bag deployment in the event of a crash.
Remedy
Dealers will replace a portion of the dashboard, free of charge. The owner notification letter was mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2023010001.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
January 13, 2023
2023010001
Replace the Dashboard Surface
This is to notify you of the Recall Campaign Launch to replace the upper dashboard on 1 Model Year (“MY”) 2022 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 13, 2023.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In such cases, the risk of injury to the vehicle occupants would increase.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the upper dashboard on the affected vehicle.
Parts
The remedy is available and can be performed.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letter will be mailed on January 20, 2023.
Replace instrument panel
Work Procedure
1. Remove and replace instrument panel.
For basic data, see AR68.10-P-1000S.
Primary Parts Information
Qty. | Part Name | Part Number |
As required (1)* | Instrument panel | A 223 680 85 04 7P94 |
As required (1)* | Instrument panel | A 223 680 85 04 9H15 |
As required (1)* | Instrument panel | A 223 680 86 04 9H15 |
Chronology :
In the spring of 2022, MBAG launched initial investigations based on an irregularity in a standard quality check performed by the supplier. This check showed insufficient bonding of the dashboard surface to the dashboard carrier.
A detailed analysis of the issue was immediately started together with the supplier. It was found that the issue was caused by an insufficient bonding force of the adhesive due to an error of the sub-supplier.
The sub-supplier updated its processes to ensure that this error could no longer occur in the future, and a factory campaign was initiated to rework all vehicles within MBAG’s control.
In the fall of 2022, further detailed analyses were conducted to identify the potential consequences as well as potentially affected vehicles in the field.
On December 9, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall on the single identified vehicle.
MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES-BENZ | S500 | 2022 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-22V935-4157.PDF 214.295KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-22V935-3040.pdf 300.208KB
Recall 573 Report – January 20, 2023
RCLRPT-22V935-8955.PDF 214.291KB
Recall 573 Report – January 13, 2023
RCLRPT-22V935-8638.PDF 214.3KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V935-4728.pdf 306.175KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V935-8589.pdf 427.938KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V935-1004.PDF 211.132KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V935-8748.PDF 211.23KB
Recall Quarterly Report #3, 2023-3
RCLQRT-22V935-2251.PDF 211.448KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V935&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-935 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : DEC 16, 2022 NHTSA Recall No. : 22V-935 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S 500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the dashboard surface bonded according to current production specifications. Production Dates : MAR 07, 2022 – MAR 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In both cases, the risk of injury to the vehicle occupants would increase. Description of the Cause : Due to a production deviation at a supplier, a certain batch of adhesive might not meet the adhesive force requirements. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Part 573 Safety Recall Report 22V-935 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Dashboard Surface Component Description : Dashboard Surface Component Part Number : A2236808504 9H15 Supplier Identification : Component Manufacturer Name : DRÄXLMAIER Group Address : Landshuter Straße 100 Vilsbiburg Foreign States 84137 Country : Germany Chronology : In the spring of 2022, MBAG launched initial investigations based on an irregularity in a standard quality check performed by the supplier. This check showed insufficient bonding of the dashboard surface to the dashboard carrier. A detailed analysis of the issue was immediately started together with the supplier. It was found that the issue was caused by an insufficient bonding force of the adhesive due to an error of the sub-supplier. The sub-supplier updated its processes to ensure that this error could no longer occur in the future, and a factory campaign was initiated to rework all vehicles within MBAG’s control. In the fall of 2022, further detailed analyses were conducted to identify the potential consequences as well as potentially affected vehicles in the field. On December 9, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall on the single identified vehicle. MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Part 573 Safety Recall Report 22V-935 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer, will replace the affected part of the dashboard on the affected vehicle. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The Dashboard bonded according to current production specifications. Remedy Part: A2236808504 9H15 – Dashboard Surface Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 25, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 23, 2022. Owners will be notified of the voluntary recall campaign before February 14, 2023. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 23, 2022 – NR Planned Owner Notification Date : FEB 14, 2023 – NR * NR – Not Reported
**************************************************************************************************************
Recall Campaign Initial Notification
DATE: December 23, 2022
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Replace the Dashboard Surface MY22 S-Class (223 platform) DATE: December 23, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification December 23, 2022 Campaign No. : NHTSA ID Campaign Desc. : Replace the Dashboard Surface TBA 22V935 22P2197570 This is to notify you of the new Recall Campaign to replace the dashboard surface on 1 Model Year (“MY”) 2022 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 23, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In such cases, the risk of injury to the vehicle occupants would increase. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the affected part of the dashboard on the affected vehicle. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 1 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on or before February 14, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Recall Campaign Launch Notification
DATE: January 13, 2023
Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Replace the Upper Dashboard MY22 S-Class (223 platform) DATE: January 13, 2023 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Internal Recall Campaign Launch Notification January 13, 2023 Campaign No. : NHTSA ID Campaign Desc. : Replace the Upper Dashboard 2023010001 22V935 22P6890009 This is to notify you of the Recall Campaign Launch to replace the upper dashboard on 1 Model Year (“MY”) 2022 S-Class (223 platform) vehicle. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 13, 2023. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In such cases, the risk of injury to the vehicle occupants would increase. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the upper dashboard on the affected vehicle. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2022 Vehicle Model S-Class Vehicle Populations Total Recall Population 1 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for rental car companies to rent vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letter will be mailed on January 20, 2023. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2023010001, January 2023 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class (223 platform) Model Year 2022 Replace the Upper Dashboard Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In such cases, the risk of injury to the vehicle occupants would increase. An authorized Mercedes-Benz dealer will replace the upper dashboard on the affected vehicle. Prior to performing this Campaign: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 1 vehicle is affected. Order No. P-RC-2023010001 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2023010001 Replace instrument panel Work Procedure 1. Remove and replace instrument panel. For basic data, see AR68.10-P-1000S. __________________________________________________________________________________________________ Primary Parts Information Qty. Part Name Part Number As required (1)* Instrument panel A 223 680 85 04 7P94 As required (1)* Instrument panel A 223 680 85 04 9H15 As required (1)* Instrument panel A 223 680 86 04 9H15 * The instrument panel must be determined according to the equipment variant for the vehicle identification number via the parts process in the Xentry Portal! Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 68 900 09 12- 1566 Replace instrument panel 5.0 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
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January, 2023 This notice applies to your vehicle, VIN: Replace the Upper Dashboard MBUSA ID: 2023010001, NHTSA Recall ID: 22V935 • Remedy parts are now available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible. • This repair will be provided FREE of charge. Dear Mercedes-Benz Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain model year (“MY”) 2022 S-Class vehicles. Our records indicate that your vehicle is included in the affected population. ~ What is the issue? The dashboard surface may not be sufficiently attached, which can resu lt in an improper front passenger air bag deployment in the event of a crash. Improper deployment of an air bag can increase the risk of injury. What will your Mercedes-Benz Dealership do? An authorized Mercedes-Benz dealership will replace the upper dashboard in your vehicle. This yehide repair wiU be provided at no cost to you. While the minimum repair time can be less than 5 hours, your dealership can provide you with a better estimate of the overall time for this recall repair. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working t ime. You will not be charged for other services or repairs unless so requested. Steps to take. • Find your nearest authorized Mercedes-Benz dealership at mbusa.com/ recall to schedule your recall repair. • Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2023010001 . • You may be asked for your VIN, which for your convenience is located at the top of this letter. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately. Sincerely, Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN reca ll lookup tool and filling out the “Recall Contact Information” section on the website. If possible, • please provide any contact information of the current owner/ driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/ recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FORMERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 30 1, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the tollfree Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9 153); or go to https://www.safercar.gov.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-935 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JAN 20, 2023 NHTSA Recall No. : 22V-935 Manufacturer Recall No. : 2023010001 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S 500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the dashboard surface bonded according to current production specifications. Production Dates : MAR 07, 2022 – MAR 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In both cases, the risk of injury to the vehicle occupants would increase. Description of the Cause : Due to a production deviation at a supplier, a certain batch of adhesive might not meet the adhesive force requirements. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Part 573 Safety Recall Report 22V-935 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Dashboard Surface Component Description : Dashboard Surface Component Part Number : A2236808504 9H15 Supplier Identification : Component Manufacturer Name : DRÄXLMAIER Group Address : Landshuter Straße 100 Vilsbiburg Foreign States 84137 Country : Germany Chronology : In the spring of 2022, MBAG launched initial investigations based on an irregularity in a standard quality check performed by the supplier. This check showed insufficient bonding of the dashboard surface to the dashboard carrier. A detailed analysis of the issue was immediately started together with the supplier. It was found that the issue was caused by an insufficient bonding force of the adhesive due to an error of the sub-supplier. The sub-supplier updated its processes to ensure that this error could no longer occur in the future, and a factory campaign was initiated to rework all vehicles within MBAG’s control. In the fall of 2022, further detailed analyses were conducted to identify the potential consequences as well as potentially affected vehicles in the field. On December 9, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall on the single identified vehicle. MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Part 573 Safety Recall Report 22V-935 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer, will replace the affected part of the dashboard on the affected vehicle. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The Dashboard bonded according to current production specifications. Remedy Part: A2236808504 9H15 – Dashboard Surface Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 25, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 23, 2022. Owner will be notified of the voluntary recall on January 20, 2023. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 23, 2022 – NR Planned Owner Notification Date : JAN 20, 2023 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-935 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JAN 13, 2023 NHTSA Recall No. : 22V-935 Manufacturer Recall No. : 2023010001 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Mercedes-Benz S 500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S-Class 1 vehicle. The recall population was determined through production records. Vehicles outside of the recall population have the dashboard surface bonded according to current production specifications. Production Dates : MAR 07, 2022 – MAR 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on a certain Model Year (“MY”) 2022 S-Class (223 platform) vehicle, the bonding of the dashboard surface might not meet current production specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the adhesion of the dashboard surface to the carrier would not be ensured, which may affect the inflation of the front passenger airbag in the event of a crash. In this context, segments of the airbag flap could detach from the dashboard into the vehicle interior. In both cases, the risk of injury to the vehicle occupants would increase. Description of the Cause : Due to a production deviation at a supplier, a certain batch of adhesive might not meet the adhesive force requirements. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure mechanism. Part 573 Safety Recall Report 22V-935 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Dashboard Surface Component Description : Dashboard Surface Component Part Number : A2236808504 9H15 Supplier Identification : Component Manufacturer Name : DRÄXLMAIER Group Address : Landshuter Straße 100 Vilsbiburg Foreign States 84137 Country : Germany Chronology : In the spring of 2022, MBAG launched initial investigations based on an irregularity in a standard quality check performed by the supplier. This check showed insufficient bonding of the dashboard surface to the dashboard carrier. A detailed analysis of the issue was immediately started together with the supplier. It was found that the issue was caused by an insufficient bonding force of the adhesive due to an error of the sub-supplier. The sub-supplier updated its processes to ensure that this error could no longer occur in the future, and a factory campaign was initiated to rework all vehicles within MBAG’s control. In the fall of 2022, further detailed analyses were conducted to identify the potential consequences as well as potentially affected vehicles in the field. On December 9, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall on the single identified vehicle. MBAG confirms there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. Part 573 Safety Recall Report 22V-935 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer, will replace the affected part of the dashboard on the affected vehicle. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : The Dashboard bonded according to current production specifications. Remedy Part: A2236808504 9H15 – Dashboard Surface Identify How/When Recall Condition was Corrected in Production : A change in the production procedure of our supplier ensures that this issue can no longer occur from March 25, 2022 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 23, 2022. Owners will be notified of the voluntary recall campaign before February 14, 2023. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 23, 2022 – NR Planned Owner Notification Date : FEB 14, 2023 – NR * NR – Not Reported
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