Passenger Frontal Air Bag Inflator May Explode - 2009-2010, 2013 Mercedes-Benz

January 10, 2018

Passenger Frontal Air Bag Inflator May Explode

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

NHTSA Campaign Number: 18V043

Manufacturer Mercedes-Benz USA, LLC.

Components AIR BAGS

Potential Number of Units Affected 132,167

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or “Zone A.”

Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or “Zone B.”

MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or “Zone C.”

In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mercedes-Benz has a Recall

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign Launch Notification – 2020040010 Takata PG9 Front Passenger-Side Airbags Certain MY2013 C-Class (W204) and GLK-Class (X204) vehicles	DATE: April 15, 2019

IMPORTANT TAKATA RECALL CAMPAIGN INFORMATION

This Recall Campaign is being launched today to replace the front passenger-side airbag on approximately 84,462 affected subject vehicles in zone-A which will be flagged in VMI. For Priority Group 9 and future priority group launches, only the front passenger-side airbag needs to be replaced.

Parts:

Are now available and must be ordered on a VIN basis
Replacement rate is 100%.
Any Vehicles still flagged with “Pending” are not yet included in this wave of the recall launch.

Owner Notifications: Customer letters will be mailed on approximately April 23^rd, 2020.

Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle.

Always check for any other open campaigns, and perform accordingly.

Recall information for customers:

Mercedes-Benz specific recall-related information: mbusa.com/mercedes/recall
Mercedes-Benz Customer Assistance Center: 1-877-496-3691
Industry-wide Takata information: nhtsa.gov/recall-spotlight/takata-air-bags

Work Instructions: Work Instructions will be posted to STAR TekInfo on April 15, 2020, and are attached to this notice for reference.

Additional Information:

We encourage dealers to continue to use the Mobile Repair incentive developed for Takata airbag recalls (please see NCU released on April 16^th, 2019). We also encourage dealers to pick up and drop off customer vehicles to help minimize the exposure of both customer and dealer staff to COVID-19. Additionally, please see the “Used Dealer Inventory” data feed located in the “Reports” section of NetStar for a list vehicles at independent used-vehicle dealerships in your area with an open Takata recall (please see NCU released on March 5^th, 2020).

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-877-496-3691.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Recall Campaign Launch Notification			April 15, 2020
Campaign No. :	NHTSA ID: 18V043	Campaign Desc. :	Takata Recall – PG 9 Front Passenger-Side Airbag
2020040010		20P9194008
This is to notify you of the Recall Campaign to replace the front passenger-side airbag on approximately 84,462 Model Year (“MY”) 2013 CClass sedan (W204) and GLK-Class (X204) vehicles in zone A states. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 15, 2020.
Background
Issue	Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain frontal airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A frontal airbag inflator explosion during deployment could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag.
What We’re Doing	An authorized Mercedes-Benz Dealer will replace the front passenger-side airbags for affected vehicles.
Parts	Dealers must place VIN-specific orders based on the process outlined in the November 9^th, 2018 NCU from Supply Chain Management. Airbags will not be allocated to dealers and are Non-returnable.
Vehicles Affected
Vehicle Model Year(s)	MY13
Vehicle Model	C-Class Sedan (W204), GLK-Class (X204)
Vehicle Populations
Total Recall Population	84,462 Vehicles
Next Steps/Notes
Customer Notification Timeline	Customer letters will be mailed on April 23^rd .
	This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Notes	Follow ALL steps of the work Instructions, and ensure Dealer Technicians view the AKUBIS videos. Payment of claim will be tied to technician viewing video for this recall. Any vehicles flagged with “Pending” are NOT yet included in this wave of the recall. Utilize MBSelect Plus when appropriate – see NCU posted October 11, 2019, Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall Mercedes-Benz Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall–spotlight/takata–air–bags
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-877-496-3691.

General Information

Ensure that every dealership associate is aware of the Takata recall, and that customer-facing associates provide transparent information to customers.
Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected driver-side and passenger-side airbags are flagged, with a status of “Open”.
Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
Always act with the principles of Customer Experience in mind.
We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)

FAQ’s

Which Models and MY’s are affected in this Priority Group 9 Passenger-side airbag recall update? See vehicle chart below. However, please remember to always check VMI!

Model	Year(s)
C250	2013
C300 4MATIC	2013
C350	2013
C63 AMG	2013
GLK350	2013
GLK250 Bluetec	2013

My SRS lamp is on now; will the dealer repair my car with the same affected part?

An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer can offer assistance diagnosing the SRS light as well as offer assistance repairing the issue through various incentive programs outlined in our recall repair instructions. Please review Attachment A for additional information.

Is this recall comparable to similar recalls being conducted by other Manufacturers?

Yes. This recall campaign involves the PSPI-2 (passenger-side) inflators.

What is the Inflator?

The inflator is a device contained within the airbag assembly. It contains solid propellant wafers that are ignited in the event airbag deployment is necessary. When ignited, the wafers combust and create an inert gas that inflates the airbag.

What other brands of airbags are installed in Mercedes-Benz vehicles?

Various suppliers are used, and the airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.

If a customer requests it, can the driver or passenger airbag be disabled?

No. Federal Regulations prohibit airbag disablement. Also, as a leader in the safety field, we believe that the driver and passengers are always safer with the protection of the airbag when a collision event warrants a deployment. The airbag is designed to supplement the seatbelt and other restraint components. For these reasons, we will not authorize dealers to disable airbags.

Can I get a loaner vehicle or alternate transportation until the parts are ready?

Your dealer will be able to advise you if loaner or alternate transportation is available.

I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience?

We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.

I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?

Each airbag needs to meet strict US crash and safety design requirements. Each airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSPI-2 inflators.

Where can a customer have the recall work completed?

Upon receiving the follow-up customer letter informing them that parts are available, our customers will be asked to contact their local authorized Mercedes-Benz dealership to arrange for an appointment to complete the FREE repair.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a second letter asking you to schedule an appointment with your authorized Mercedes-Benz dealer to perform the repair.

Do I need my owner letter to have the remedy performed?

No, you do not need the owner letter to have this recall completed.

How does a customer know whether their vehicle is affected by the recall?

Any customers who are potentially affected will be mailed an interim letter. Customers can always check if their vehicle is affected by entering their VIN into the following site: www.mbusa.com/mercedes/recall

I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of? Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.

How does Mercedes-Benz obtain my mailing address?

Mercedes-Benz utilizes the services of an industry provider who obtains mailing information for Recalls based upon each state’s Department of Motor Vehicles (DMV) registration or title information for the vehicle. It is important to keep both your registration and title ownership and address information updated with your corresponding state’s DMV and dealer. If you lease your vehicle, the lessor appears as the owner of your vehicle, and will receive the Recall notification. To comply with Federal Regulations, it is the responsibility of the lessor to forward a copy of the notice to the lessee within 10 days of receipt.

How will the repair be communicated to MB customers in the US?

Vehicle owners will receive a letter in the mail letting them know parts are available and to bring in their vehicle to their preferred authorized dealer of choice.

When will parts be available?

Parts are currently available for certain vehicle models 204, X204, 164, 203, 251, 207, 212, 197 and 171 in Priority Groups 4, 5, 6, 7 and 9. We have updated the www.mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model.

Regarding all other future priority groups, Mercedes-Benz-AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.

Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer? No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.

Do I need to drive differently until my vehicle is repaired?

No. Continue to drive with your seatbelt fastened and properly seated.

Are there concerns with other airbags in the vehicle?

No. This condition only applies to the driver and/or front passenger airbag inflator (check your VIN on www.mbusa.com/mercedes/recall ). Other Takata airbags in the vehicle are not affected by this condition.

What makes Mercedes-Benz airbags safer than other affected Takata airbags?

There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.

I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?

The data collected and examined by NHTSA demonstrates that long-term exposure to combined high heat and humidity creates the risk that a Takata inflator is likely to rupture. A vehicle that “winters” in a hot and humid location is not subjected to the same sustained periods of heat and humidity as a vehicle that has been driven in these conditions year-round for a prolonged period.

What is the expected impact or risks related to this issue?

In a crash where the air bag system deploys, the air bag inflator housing may explode. In the event of an inflator explosion, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of exploded inflators in Mercedes-Benz vehicles.

What types of repairs or replacements are needed?

Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag for FREE on the affected vehicles when parts become available.

How long does this replacement take?

Replacement is estimated to take up to 2 hours for both the front passenger side airbag.

Why are other models not included?

Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or and PSPI-2 inflators.

When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue?

Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 9, 2019, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on PSDI-5, or PSPI-2 airbag inflators in any of our vehicles.

What costs will be incurred by the customer?

When replacement parts become available, the airbag replacement will be conducted free of charge to customers.

Can I continue to drive my vehicle?

Yes. Mercedes-Benz AG is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Why are only certain vehicles affected within a specific production range?

The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.

How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?

The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: www.safercar.gov/rs/takata/index.html

What specific models are impacted for the passenger-side airbag?

With this launch of Priority Group 7 C-Class (204), and GLK-Class (X204) vehicles have the passenger side airbags included in the recall. Future models/recalls may contain additional passenger-side airbags.

Why are other Mercedes-Benz models not included?

Only vehicles equipped with the Takata PSPI-5 and/or PSPI-2 inflator are included.

Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles? We are not aware of any incidences with the affected inflators in Mercedes-Benz vehicles.

Can you guarantee me the airbag will not deploy inadvertently?

The issue with the recalled Takata PSDI-5, or PSPI-2 inflators does not result in inadvertent airbag deployments. Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized Mercedes-Benz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.

What injuries can I expect if the airbag deploys?

For the affected Takata PSDI-5 and PSPI-2 inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may explode and result in metal fragments passing through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

Campaign No. 2020040010, April 2020

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model W204, X204 Model Years 2013 Replace Front Passenger-side Airbag

Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain front passenger side airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A passenger side inflator explosion during deployment could result in sharp metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz dealer will replace the front passenger side airbag on the affected vehicles.

Prior to performing this Recall Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Separate work procedures for W204 and X204
For more instruction on the SRS light – please see attachment A

Approximately 84,462 vehicles are involved.

Order No. P-RC-2020040010

WARNING!

There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment.

Note: View the front passenger-side airbag replacement videos prior to performing this procedure:

Location: The Learning Link.
Course Code: X0070E-US.MTA (AKUBIS®: Passenger’s Airbag Replacement)
Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure.

Load the Mercedes-Benz PartScan App. on Apple^® i-Phone^® or Android^® smart phone.

Note:

For Apple^® iPhone^® Users: The MB PartScan App is designed for generations of iPhone 5s and newer. However, for optimal experience and performance, we advise that an iPhone 6 and newer be used for scanning with the MB PartScan App.”
Download app from Apple^® store for iPhone^® or Google^® play for Andriod^® (same as any other app download) then scan the QR code below (Figure 1) to continue download (follow on-screen instructions).
To install and transmit the data a WiFi connection is required.
After downloading the App, a one-time security authentication is required by means of encrypted QR code (Figure 1). Verification can be performed by scanning the QR code below (Figure 1), before using the application.
Ensure that only authorized personnel access to the QR Code (Figure 1) the workshop receives.
The following e-mail address is provided in the event UHD App support is required for the MercedesBenz PartScan App process: [email protected]

Figure 1

Note: Prior to replacing airbag, please check for SRS errors or messages in the instrument cluster:

If an SRS error message is pending before start of work, it must be documented and accounted for through the details outlined in Attachment A, page 15 Perform the recall repair accordingly.

Work Procedure W 204

Disconnect ground line from the on-board electrical system battery.
Remove right A-pillar trim (A, figure 2).

Figure 2

Remove glove box housing

For basic data of model 204, see AR68.10-P-1200CW

Release inner retaining ring (figure 3) at the AUX connection towards the inside. The connection can then be removed from the glove box housing.

Pull iPod cable with rubber grommet out of glove box housing until the connector plug makes contact with the housing. Do not pull cable out of rubber grommet because it is bonded to the rubber grommet and will otherwise be damaged!

Pull out the iPod cable as far as possible and set down glove box housing on the windshield with exterior iPod cable connected (figure 4).

Figure 3

Figure 4

Remove air duct (B, figure 5) above the glove compartment.

Figure 5

Unclip and remove cover (C, figure 6) at the instrument panel on top. With a sound system, also remove speaker under the cover.

Figure 6

Remove center console (AR68.20-P-2000CW).
Remove automatic climate control and operating unit.

For basic data of model W204, see AR83.40-P-6350CW

Remove trim (D, figure 7) around the instrument cluster.

For basic data of model W204, see AR54.30-P-6015CW.

Figure 7

Remove the two bottom threaded connections (E, figure 8) of the instrument cluster.

These screws are simultaneously fasteners for the instrument panel.

The upper two screws do not need to be removed.

Figure 8

Remove four screws (F, figure 9) for fastening the instrument panel

Figure 9

Disconnect electrical contacts (G, figure 10) at the front passenger airbag.

Figure 10

Remove lock nuts (H, figure 11) for the front the passenger airbag.

Lock nuts should only be replaced if they are damaged. For more info see: AH00.00-N-0001-01A / Modification notes 27.10.2016

Figure 11

Slightly raise instrument panel at the front passenger side and remove the front passenger airbag in a downwards direction. Take special care not to crack the dashboard material. DO NOT REMOVE THE DASHBOARD
Use the “Scan VIN” button (figure 12) to scan the vehicle identification number either by the barcode or the text field.

After scanning, compare the vehicle identification number that has been read in the app and correct any scanning errors manually.

All required data can also be read off and entered manually.

Figure 12

Figure 13

Figure 14

Scan the barcodes of the new passenger airbag using the button “Scan new component” (figure 13).

Ensure that the lower barcode (J, figure 14) is scanned.

All required data can also be read off and entered manually.

Create a scan ID via the “Send” button (figure 15).

The generated scan ID (figure 16) must be recorded in writing in the workshop order and then stored in a tamper-proof manner.

For order invoicing, it is mandatory to enter the “ID” in the comment field of the EVA / VEGA application.

ID: _ _ _ _ _ _

Figure 15

Figure 16

Carefully insert the new front passenger airbag from below and fasten to the instrument panel with 4 nuts.

Contrary to the work instructions in WIS, it is not necessary to check the supplemental restraint system with XENTRY/DAS following front passenger airbag replacement. Step 21 completes this check.

Nut of front passenger airbag at instrument panel 5 Nm.

Place instrument panel back into position and install the air ducts (K, figure 17) The air ducts are pulled out when the instrument panel is raised.

Figure 17

Assemble in reverse order.
Connect ground line to on-board electrical system battery.
Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 18 or 19) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.

Figure 18

Figure 19

Work Procedure X204

Disconnect ground line from the on-board electrical system battery.
Remove glove compartment housing (AR68.10-P-1200CY).
Remove air duct (B, figure 20) above the glove compartment.

Figure 20

Disconnect electrical contacts (G, figure 21) at the front passenger airbag.

Figure 21

Remove threaded connections (H, figure 22) for the front the passenger airbag.

Figure 22

Remove Screw (M, figure 23) for the front passenger airbag.

Figure 23

Remove passenger airbag unit.

To remove the front passenger airbag, slightly push the bracket (N, figure 24) forward.

Figure 24

Follow the same scanning procedure with the MB PartScan App as described above for type W204.
Install passenger airbag unit.

Nut of front passenger airbag at instrument panel 5 Nm.

Assemble in reverse order.
Connect ground line to on-board electrical system battery.
Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 25 or 26) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.

Figure 25

Figure 26

Special Tools

126 589 00 10 00
Screwdriver bit

203 589 04 33 00
Removal lever

000 589 52 98 00
Electro Static Discharge (ESD) kit (or locally sourced equivalent)

Note:

Requested parts must be returned in accordance with the warranty parts return requirements section found in the policy and procedures manual.
Use the attached hazmat shipping document as a guide for shipping airbags.

Note (regarding WIS documents referenced in this Procedure):

Replacement of parts not listed in the parts table of this Procedure are not claimable under this campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting under warranty.

Primary Parts Information

Qty.	Part Name	Part Number
As required	Front passenger airbag Type 204	A 204 860 12 00 05
As required	Front passenger airbag Type X204	A 204 860 12 00 05

Note:

Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
The following allowable labor operation should be used when submitting a warranty claim for this repair:

Warranty Information

Operation: Replace front passenger airbag (02-1525)

Damage Code

Operation Number

Labor Time (hrs.)

91 940 08 7

02-1525 (W 204)

1.4

02-1525 (X 204)

1.0

(Includes: Disconnecting and connecting ground cable of on-board electrical system battery).

Note

Operation Number labor times are subject to change.

Attachment A – SRS Light Diagnosis/Repair Process – Takata Airbag Recall Only

If Customer does approve repair, charge appropriate portion to MB Select Plus
If Customer does not approve repair, charge diagnosis time to new “21”Damage Code

Legend

Claim against MB-Select Plus

Claim against Recall

Claim against new “21” damage code

Warranty Documentation Process

Claim against new “21” damage code
a) 21664 00 Takata Diagnosis – No Repair
Up to 2 hours diagnostic time permitted
Ensure diagnostic time is properly punched on RO
Ensure RO is documented properly
Attach RO to warranty claim

URGENT – IMPORTANT SAFETY RECALL 2019050008
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

May, 2019

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008-2009 C- Class AMG vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

*What is the* *CONCERN?*	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
*What will your DEALER DO?*	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules and install a knee bolster on the upper steering column. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
*What should YOU DO?*	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. Se www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019050008. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
*Information for Owners*	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz

dealer from your smartphone, scan the QR code to the left.

Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019030017
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

March, 2019

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2011 C-Class and 2012 GLK-Class vehicles, and 2011-2015 SLS Coupe and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
*What will your DEALER DO?*	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 1½ hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
*What should YOU DO?*	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019030017. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz

dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

September, 2019

2019090009

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 C- Class and 2010-2012 GLK-Class vehicles, Model Year 2010-2011 E-Class Coupe and Cabriolet vehicles, and Model Year 2012- 2015 SLS Coupes and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019090009. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
*Information* for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz

dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019110016
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043

January, 2020

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

2019110016

Dear Dan Selke:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2012-2013 E- Class Coupe and Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your front passenger-side airbag is affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the passenger-side airbag module. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata passenger-side airbag module under Recall Campaign #2019110016. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Many Mercedes-Benz dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. Your authorized Mercedes-Benz dealer can confirm if this is available.
**Information for Owners**	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz

dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2018100009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

October, 2018

2018100009

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008 – 2009 C-Class vehicles and Model Year 2010 GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and that a second letter will be mailed once parts are available. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your driver-side airbag and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
What will your DEALER DO?	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 1½ hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2018100009. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
*Information* for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz.

Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2020040010
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043

April, 2020

2020040010

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2013 C-Class and GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your front passenger-side airbag is affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the passenger-side airbag module. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata passenger-side airbag module under Recall Campaign #2020040010. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
**Information for Owners**	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

November, 2019

2019090009

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 E- Class Coupe, and MY2011 E-Class Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. You may have also received a correction letter, but this is your FINAL letter. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019090009. Many of our dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter.
*Information* for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall Campaign – Mobile Repair Incentive	DATE: April 16, 2019

Mobile Service Repair Incentive – Passenger Vehicles Takata Recall – Replace Airbags
MBUSA continues to pursue new ways to increase the recall completion rate for the Takata Airbag recall, and is now adding a Mobile Service Repair Incentive for all Takata Airbag recall repairs. Dealers are now able to claim a $50 incentive for each Takata Recall campaign VIN that is completed. This initiative is contingent upon the availability of airbags for the respective affected vehicles. Please see the Parts section below for important details.
Program Overview
1. Goal	To continue to help ensure the safety of our customers, and in coordination with the National Highway Traffic Safety Administration (NHTSA), MBUSA is engaging in additional measures to increase the Takata recall completion rates. These measures now include Mobile Service Repair Incentives specific to vehicles affected by the Takata Airbag Recall where the recall is “Open” in VMI. Mobile Service Repair provides support to customers and minimizes inconvenience for those who are either unable or unwilling to bring their vehicles into an authorized Mercedes-Benz dealer to have the Takata recall completed.
2. How It Works	1. Visit the NetStar “Takata” Campaign tab and view the list of affected VINs and Customer contact information for each Takata Recall Campaign in the dealer’s AOI, then verify any addresses in your DMS. Dealers are encouraged to start with the oldest Takata campaigns first (2016090001, 2018030001, 2018060011, 2018070014) Must check VMI for each VIN for additional OPEN recalls. Check parts inventory of available airbags based on the Part List provided in the respective Recall Campaign Bulletin Work Instructions, and in the attached matrix. If the required airbags are not in Dealer inventory, dealer should order the airbags using the required VIN number to place the order. 2. Enter list of addresses into Google Maps and cluster customers into proximity groups. 3. Contact customers to schedule Mobile Service appointment after airbags are received. 4. Upon recall completion, request Mobile Repair Incentive (vehicles MUST be repaired at a mobile location away from the dealer workshops to qualify for the incentive) per the instructions below.
3. Claim Submission	The claim submission must include the following: Vehicle must have an “Open” Takata Recall in VMI when the RO was opened. Add a line indicating Mobile Takata Recall, and address of repair location Use Damage code 21668 – Takata Mobile Repair –Passenger $50 – claimed as a sublet Attach accounting copy of RO as supporting documents for sublet. No Field Authorization is required.
4. Parts	Please verify airbag availability based on customer VINs prior to scheduling Mobile Service appointments. A repair can be performed on the driver-side airbag campaigns, and driver-side + passenger-side airbag campaigns. Repair times per campaign are reflected in the respective Work Instructions. Takata Airbag Recall Mobile Service repair incentives are available for both driver and passenger-side airbag repairs.
5. Dealer Incentive	For dealers performing a Takata Airbag Recall Mobile repair, there is a $50 dealer incentive per VIN. It is mandatory that the vehicles are repaired at a mobile location away from the dealer workshops to qualify for the incentive.
6. Repair Restrictions	Please be advised that restrictions may apply in customer neighborhoods via HOA restrictions or other limitations as well as repair limitations in commercial business areas.
7. Hazmat Transport	There are no hazardous material transport rules based on DOT’s Materials of Trade exemption for dealer technicians carrying airbags for repair purposes and not strictly for transport, provided that the total weight of the airbag modules does not exceed 440 lbs. Please verify that no additional local rules apply.
8. Notes	Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/recall Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall –spotlight/takata –air –bags
9. Questions/ FAQ	Any questions, contact: [email protected] Your facing AOM Q1. Do I have to use a Mobile Van to perform a Takata Mobile Repair? A1. No. A Takata Mobile Repair may also be performed via a dealership Roadside vehicle Q2. What if a WIFI connection is unavailable and the PartScan APP doesn’t scan and transmit data? A2. Utilize cellular data or, a dealership Hotspot. Q3. What if vehicles have other OPEN recalls indicated in VMI? A3. Certain recalls may be completed via mobile repair at the time of the Takata Airbag recall repair (see the list below). The customer must be informed of the additional Open recall(s) at the time the appointment is made. Those repairs will not receive any additional incentive, and the standard warranty claim applies.

Other Recalls That May Be Open on Affected Takata Vehicles

Baumuster	Recall	Description	Combine with Mobile Repair?
203	2007040005	Check Engine Control Module Software and Update as Required	Y
203	2007040006	Check Engine Control Module Software and Update as Required; Check Catalytic Converters and Replace as Required	N
204	2007100002	Replace Rear Outboard Seat Belts	y
203, 204, 171, 164, 251	2008070001	Re-code the Software Calibration Number (SCN)	Y
164	2009030003	Reposition Power Lift Gate Control Module and Replace Right and Left Tail Lamp Unit Seals	Y
203, 171	2009060005	Software Calibration Number (SCN) Coding – Engine Control Module	Y
204, 212, 207	2010100002	Check Power Steering Line Connection Fitting	Y
212	2011030004	Check Vibration Damper, Replace if Necessary	N
164, 251, 212	2011110002	Check Diesel Fuel Filter, Replace if Necessary	N
X204, 204, 207, 212	2013020002	Replace Fuel Filter	N
204	2014050001	Check Tail Lamp Carrier, Replace as Necessary	N
204, X204	2015110002	Replace Supplemental Restraint System (SRS) Control Module	N
164, 204, 212.207	2017030015	Perform SCN Coding in Various Control Modules as per DAS/Xentry	Y

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class)	DATE: January 19, 2018

IMPORTANT TAKATA INFORMATION UPDATE

A new Defect Information Report (DIR) was filed by MBUSA with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, for Takata Recall Phase 3 to include the passenger-side airbag on 132,167 vehicles for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles.

Please review the recall information below.

Since parts are not yet available, under Federal Regulations an interim owner notification letter is required to be mailed within 60 days of the filing. These interim customer notification letters will be mailed starting in Q1 2018.
Recall information for customers:

Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall
Mercedes-Benz Customer Assistance Center: 1-877-496-3691
Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207	DATE: February 15, 2019

IMPORTANT RECALL INFORMATION UPDATE

Due to circumstances beyond our control in replacement parts procurement, MBUSA has filed an extension request with the National Highway Traffic Safety Administration (NHTSA) for the models included in Priority Group 9 of the Takata Recall.

Please note that these Priority Group 9 Vehicles are located in Zone A States, and include passenger-side airbags (PAB) only.

Daimler continues to work closely with airbag manufacturers to increase availability and optimize the respective launch schedules, and will continue to provide updated information as it becomes available.

Part Availability Look-up Tool

Customers actively following part availability for their vehicle may have questions about the change in availability date. The Part Availability Look-up Tool on www.mbusa.com/recall has been updated to reflect the launch dates shown in the table below.

In response to customer questions, this table may be used to supplement the online tool. Customer letters indicating that the final remedy parts are available will be targeted according to the dates in the table below.

PG9
Platform	Model	Position	Model Years	Volumes	New Launch Date
204	C-Class	PAB	2013	72,826	April 30, 2020
207	E-Class Cabriolet	PAB	2013	4,782	April 30, 2020
207	E-Class Coupe	PAB	2013	4,231	April 30, 2020
X204	GLK-Class	PAB	2013	21,486	April 30, 2020

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

February 22, 2018

RECALL CAMPAIGN UPDATE

Campaign No. :	Campaign Desc. :	Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE
TBD	PSAB Phase 3
This is an update about the customer letter mailing date for the Phase 3 TAKATA notification. MBUSA filed a new Defect Information Report (DIR) with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, to include the passenger-side airbag for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles. Please review the recall information below. There is no action required until the next NCU is posted and the recall is launched by Priority Group. All newly affected VINs are flagged in VMI as “Pending”. The DIR will be visible on the www.safercar.gov website and may generate questions from customers.
Background
Issue	Based on the defect decision of TK Holdings, Inc (“Takata”), in certain front passenger-side airbags produced by Takata used in certain Model Year 2009–2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may rupture and explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A front passenger-side inflator explosion during deployment could result in metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag on the affected vehicles once parts are available.
Parts	Parts are currently not available. An additional notification will be communicated once the parts are available, and will be based on vehicle Priority Group.
What We’re Doing	An interim customer letter will be mailed to customers with affected vehicles starting February 2018. MBUSA will launch the voluntary recall when parts become available. An authorized Mercedes-Benz dealer will replace the front passenger-side airbag free of charge at that time.
Vehicles Affected
Vehicle Model Year(s)		Model Years 2009 (Zone C only), 2010 (Zone B only) and 2013 (Zone A only)
Vehicle Model		C-Class, E-Class (Coupe/Cabrio), GLK-Class, and SLS-Class
Vehicle Populations
Total Recall Population		132,518 (Zone A: 103,518; Zone B: 24,310; Zone C: 4,339)
Dealer Notification (NCU)
Documentation pertaining to this recall will be received by dealers on:		Friday, January 19, 2018
Next Steps/Notes
AOMS/SOMS		This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice.
NOTES		Parts availability has not yet been confirmed. Daimler AG is working closely with Takata, NHTSA and other suppliers to finalize the recall remedy plan. An interim owner letter will be mailed in Q1 2018 to notify customers of the pending recall. Once parts are available, the final customer notification letters will be mailed starting one week after the recall launch. This notification may prompt questions. Please see attached Info/FAQ’s for more information. Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall Mercedes-Benz Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Ensure that every dealership associate is aware of the Takata recall, the Dealer Resource Package, and that customer-facing associates provide transparent information to customers.
Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected passenger-side airbags are flagged, and are titled “PC PSAB” or “PSAB Phase 3” with a status of “Pending”.
Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
Always act with the principles of Customer Experience in mind.
We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)

MY13, MY10, MY09 vehicles in certain Zones are being added (see defined Zones on the following page).

FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Is this recall comparable to similar recalls being conducted by other Manufacturers? Yes. This expanded recall campaign involves the Takata PSPI-2 or SPI (passenger-side) inflators.

What is the Inflator?

What other brands of airbags are installed in Mercedes-Benz vehicles?

Various suppliers are used, and the driver-side airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.

My SRS lamp is on now; will the dealer repair my car with the same affected part?

An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer is best suited to diagnose and repair your vehicle as soon as possible if the SRS light is illuminated.

If a customer requests it, can the driver or passenger airbag be disabled?

Can I get a loaner vehicle or alternate transportation until the parts are ready?

This recall was launched as a precautionary measure and there is no reason to stop driving your vehicle.

I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience? We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.

I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?

Each Airbag needs to meet strict US crash and safety design requirements. Each Airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSDI-5, PSPI-2 and SDI inflators.

Where can a customer have the recall work completed?

Interim letters will be mailed in Q1 2018, notifying owners of status, and a second letter will be mailed when parts are available. With the receipt of the second letter, our customers will be asked to contact their local authorized MercedesBenz dealership to arrange for an appointment to complete the repair.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

Do I need my owner letter to have the remedy performed?

No, you do not need the owner letter to have this recall completed.

How does a customer know whether their vehicle is affected by the recall?

I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of?

Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.

How does Mercedes-Benz obtain my mailing address?

How will the repair be communicated to MB customers in the US?

When an adequate inventory of replacement parts becomes available, a second owner notification letter will be mailed to owners of registered vehicles in high risk areas, i.e., oldest affected vehicles in high absolute humidity areas. As replacement part supply increases, the owners of remaining affected vehicles will be notified.

When will parts be available?

Daimler AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, Federal Regulation requires auto manufacturers to notify the government promptly—regardless of parts availability.

Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer?

No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.

Do I need to drive differently until my vehicle is repaired?

No. Continue to drive with your seatbelt fastened and properly seated.

Are there concerns with other airbags in the vehicle?

What makes Mercedes-Benz airbags safer than other affected Takata airbags?

There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.

I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?

What is the expected impact or risks related to this issue?

In a crash where the air bag system deploys, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

What types of repairs or replacements are needed?

Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag on the affected vehicles when parts become available.

How long does this replacement take?

Replacement is estimated to take up to about an hour (driver-side), and up to three hours for the passenger-side airbag, depending on the model.

Why are other models not included?

Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or SDI, and PSPI-2 and SPI inflators.

When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue? Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on SDI, PSDI-5, SPI, or PSPI-2 airbag inflators in any of our vehicles.

What costs will be incurred by the customer?

When replacement parts become available, the airbag replacement will be conducted free of charge to customers.

Can I continue to drive my vehicle?

Yes. Daimler is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Why are only certain vehicles affected within a specific production range?

The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.

How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?

The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: https://www.safercar.gov/rs/takata/index.html

Are loaner cars available to owners of recalled cars who are waiting for parts?

No. Since we haven’t had any instances of this occurring in our vehicles and are doing the recall in an abundance of caution, there is no reason to offer a loaner vehicle.

What specific models are impacted for the passenger-side airbag?

Included are various 2009 -2013 Mercedes-Benz models including C-Class, E-Class Coupe and Cabrio, GLKClass, and SLS.

Which Models and MY’s are affected in the Phase 3 passenger-side airbag recall? See vehicle chart below. However, please remember to always check VMI!

Model	Zone A	Zone B	Zone C
C250	2013
C250 COUPE	2013
C300		2010	2009
C300 4MATIC	2013	2010	2009
C350	2013		2009
C350 4MATIC COUPE	2013
C350 COUPE	2013
C63 AMG	2013	2010	2009
C63 AMG COUPE	2013
E350 4MATIC COUPE	2013
E350 CABRIO	2013
E350 COUPE	2013	2010
E550 CABRIO	2013
E550 COUPE	2013	2010
GLK350 4MATIC	2013	2010
GLK250 BlueTec 4MATIC	2013
GLK350 RWD	2013	2010
SLS AMG CABRIO	2013
SLS AMG COUPE	2013

Why are other Mercedes-Benz models not included?

Only vehicles equipped with the Takata PSPI-2 or SPI inflator are included.

Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles?

We are not aware of any incidences with the affected inflators in Mercedes-Benz or Freightliner vehicles.

Can you guarantee me the airbag will not deploy inadvertently?

The issue with the recalled Takata PSPI-2 and SPI inflators does not result in inadvertent airbag deployments.

Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized MercedesBenz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.

What injuries can I expect if the airbag deploys?

For the affected Takata PSPI-2 and SPI inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

17 Affected Products

Vehicles

MERCEDES BENZ	C250	2013
MERCEDES BENZ	C300	2009-2010, 2013
MERCEDES BENZ	C350	2009, 2013
MERCEDES BENZ	C63 AMG	2009-2010, 2013
MERCEDES BENZ	E350	2010, 2013
MERCEDES BENZ	E550	2010, 2013
MERCEDES BENZ	GLK250	2013
MERCEDES BENZ	GLK350	2010, 2013
MERCEDES BENZ	SLS	2013

35 Associated Documents

Manufacturer Notices(to Dealers,etc)- January 19, 2018 – IMPORTANT TAKATA INFORMATION UPDATE

RCMN-18V043-0286.pdf 444.136KB

⬇ Download PDF (433.73 KB)

Manufacturer Notices(to Dealers,etc)- July 9, 2018 RE: Takata Recall Campaign Priority Group (PG) UPDATE PG4 MY08-09 (W204) C-Class Zone A PG5 Various Models/MY’s

RCMN-18V043-2897.pdf 184.281KB

⬇ Download PDF (179.96 KB)

Manufacturer Notices(to Dealers,etc)- February 22, 2018 Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE

RCMN-18V043-8940.pdf 298.173KB

⬇ Download PDF (291.18 KB)

Manufacturer Notices(to Dealers,etc)- August 20, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG6 Various Models/MY’s Zone Non-A

RCMN-18V043-2074.pdf 180.382KB

⬇ Download PDF (176.15 KB)

Manufacturer Notices(to Dealers,etc)- August 28, 2018 RE: Takata Recall Campaigns Warranty and Training Information

RCMN-18V043-4849.pdf 155.249KB

⬇ Download PDF (151.61 KB)

Manufacturer Notices(to Dealers,etc)- January 19, 2018 – RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class)

RCMN-18V043-4508.pdf 444.136KB

⬇ Download PDF (433.73 KB)

Manufacturer Notices(to Dealers,etc) – October 29, 2018 RE: Recall Campaign 2018100009 Takata Priority Group 5 Phase 2 All Zones Replace Driver-side and Passenger-side Airbags Certain MY10 W207 (E-Class Coupe), MY08-09 204 (CClass), and MY 2010 X204 (GLK-Class) vehicles

RCMN-18V043-1024.pdf 3418.224KB

⬇ Download PDF (3.26 MB)

Manufacturer Notices(to Dealers,etc)- April 10, 2018 – RE: Takata Recall Campaigns 2018030001 and 2016090001 Warranty and Training Information

RCMN-18V043-9076.pdf 433.342KB

⬇ Download PDF (423.19 KB)

Manufacturer Notices(to Dealers,etc)- December 3, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG7 Various Models/MY’s

RCMN-18V043-1032.pdf 166.853KB

⬇ Download PDF (162.94 KB)

Manufacturer Notices(to Dealers,etc)- )- RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207

RCMN-18V043-5196.pdf 177.562KB

⬇ Download PDF (173.4 KB)

Recall Quarterly Report #1, 2018-4

RCLQRT-18V043-3081.PDF 211.147KB

⬇ Download PDF (206.2 KB)

Manufacturer Notices(to Dealers,etc)- RE: Takata Recall Campaign – Mobile Repair Incentive

RCMN-18V043-2320.pdf 118.778KB

⬇ Download PDF (115.99 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-6623.pdf 408.647KB

⬇ Download PDF (399.07 KB)

Recall Quarterly Report #2, 2019-1

RCLQRT-18V043-6015.PDF 211.251KB

⬇ Download PDF (206.3 KB)

Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2019030017 Takata PG5 DRIVER and PASSENGER AIRBAG Zone A Certain MY11 W204 (C-Class), MY12 X204 (GLK-Class), and MY 2011-2015 SLS Coupes and Roadsters vehicles

RCMN-18V043-9382.pdf 3161.184KB

⬇ Download PDF (3.01 MB)

ISSUED Owner Notification Letter(Part 577)- 5/31/19

RCONL-18V043-1193.pdf 131.645KB

⬇ Download PDF (128.56 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-4252.pdf 106.083KB

⬇ Download PDF (103.6 KB)

Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019050008 Takata PG4 and PG5 DRIVER and PASSENGER AIRBAGs

RCMN-18V043-1724.pdf 3166.474KB

⬇ Download PDF (3.02 MB)

Recall Quarterly Report #4, 2019-3

RCLQRT-18V043-0009.PDF 211.44KB

⬇ Download PDF (206.48 KB)

Recall Quarterly Report #3, 2019-2

RCLQRT-18V043-3584.PDF 211.336KB

⬇ Download PDF (206.38 KB)

Recall Quarterly Report #5, 2019-4

RCLQRT-18V043-5803.PDF 211.561KB

⬇ Download PDF (206.6 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-5976.pdf 318.882KB

⬇ Download PDF (311.41 KB)

Remedy Instructions and TSB

RCRIT-18V043-6053.pdf 1287.935KB

⬇ Download PDF (1.23 MB)

Manufacturer Notices(to Dealers,etc) – Recall Campaign Update 2019110016 Takata PG 7&9 Front Passenger-Side Airbags

RCMN-18V043-8624.pdf 4399.783KB

⬇ Download PDF (4.2 MB)

Remedy Instructions and TSB

RCRIT-18V043-1295.pdf 1293.292KB

⬇ Download PDF (1.23 MB)

Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2020040010 Takata PG9 Front Passenger-Side Airbags

RCMN-18V043-3549.pdf 4318.829KB

⬇ Download PDF (4.12 MB)

Remedy Instructions and TSB

RCRIT-18V043-0400.pdf 1239.571KB

⬇ Download PDF (1.18 MB)

ISSUED Owner Notification Letter(Part 577)- 11/6/19

RCONL-18V043-8491.pdf 306.374KB

⬇ Download PDF (299.19 KB)

Manufacturer Notices(to Dealers,etc)

RCMN-18V043-0379.pdf 3214.099KB

⬇ Download PDF (3.07 MB)

Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019090009 Takata PG6 DRIVER and PASSENGER AIRBAGs

RCMN-18V043-4460.pdf 1945.545KB

⬇ Download PDF (1.86 MB)

Recall 573 Report – Amendment 3

RCLRPT-18V043-3787.PDF 229.786KB

⬇ Download PDF (224.4 KB)

ISSUED Owner Notification Letter(Part 577)- September 2019

RCONL-18V043-4824.pdf 300.217KB

⬇ Download PDF (293.18 KB)

Remedy Instructions and TSB

RCRIT-18V043-0284.pdf 3094.011KB

⬇ Download PDF (2.95 MB)

Recall Quarterly Report #6, 2020-1

RCLQRT-18V043-1698.PDF 211.654KB

⬇ Download PDF (206.69 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-6626.pdf 325.57KB

⬇ Download PDF (317.94 KB)

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V043&docType=RCL

1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

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【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.

SaleBestseller No. 3

BlueDriver Pro Next Gen OBD2 Scanner – No Subscription, Bluetooth Car Code Reader for iPhone & Android – Diagnose 8000+ Issues, ABS SRS TPMS, Repair Reports, Vehicles 1996+

[Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
[Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
[Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
[Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
[Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.

Bestseller No. 4

AVAPOW AV-D600 4 Systems OBD2 Scanner Engine/Transmission/SRS/ABS Diagnostic Tool, Oil Reset/EPB Reset/Battery Match, Car Code Reader with Auto VIN, WiFi Lifetime Update, Compatible with 7000+ Cars

【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.

SaleBestseller No. 5

BLCKTEC 460T OBD2 Scanner Car Code Reader Engine ABS SRS Transmission Diagnostic Tool, 12 Reset Services, Oil/TPMS/EPB/BMS/SAS/DPF/Throttle Reset, ABS Bleeding, Battery Test, Auto VIN, Free Update

[All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
[12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
[Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
[AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
[Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.

Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API

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Passenger Frontal Air Bag Inflator May Explode – 2009-2010, 2013 Mercedes-Benz

Summary

Remedy

Notes

General Information

FAQ’s

Work Procedure W 204

Work Procedure X204

Warranty Documentation Process

General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE

FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Latest Recalls Documents

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