Passenger Frontal Air Bag Inflator May Explode - 2009-2010, 2013 Mercedes-Benz

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January 10, 2018

Passenger Frontal Air Bag Inflator May Explode

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

NHTSA Campaign Number: 18V043

Manufacturer Mercedes-Benz USA, LLC.

Components AIR BAGS

Potential Number of Units Affected 132,167

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or “Zone A.”

Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or “Zone B.”

MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or “Zone C.”

In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Remedy

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mercedes-Benz has a Recall

IMPORTANT TAKATA RECALL CAMPAIGN INFORMATION

This Recall Campaign is being launched today to replace the front passenger-side airbag on approximately 84,462 affected subject vehicles in zone-A which will be flagged in VMI. For Priority Group 9 and future priority group launches, only the front passenger-side airbag needs to be replaced.

Parts:

Are now available and must be ordered on a VIN basis
Replacement rate is 100%.
Any Vehicles still flagged with “Pending” are not yet included in this wave of the recall launch.

Owner Notifications: Customer letters will be mailed on approximately April 23^rd, 2020.

Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle.

Always check for any other open campaigns, and perform accordingly.

Recall information for customers:

Mercedes-Benz specific recall-related information: mbusa.com/mercedes/recall
Mercedes-Benz Customer Assistance Center: 1-877-496-3691
Industry-wide Takata information: nhtsa.gov/recall-spotlight/takata-air-bags

Work Instructions: Work Instructions will be posted to STAR TekInfo on April 15, 2020, and are attached to this notice for reference.

Additional Information:

We encourage dealers to continue to use the Mobile Repair incentive developed for Takata airbag recalls (please see NCU released on April 16^th, 2019). We also encourage dealers to pick up and drop off customer vehicles to help minimize the exposure of both customer and dealer staff to COVID-19. Additionally, please see the “Used Dealer Inventory” data feed located in the “Reports” section of NetStar for a list vehicles at independent used-vehicle dealerships in your area with an open Takata recall (please see NCU released on March 5^th, 2020).

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-877-496-3691.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

General Information

Ensure that every dealership associate is aware of the Takata recall, and that customer-facing associates provide transparent information to customers.
Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected driver-side and passenger-side airbags are flagged, with a status of “Open”.
Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
Always act with the principles of Customer Experience in mind.
We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)

FAQ’s

Which Models and MY’s are affected in this Priority Group 9 Passenger-side airbag recall update? See vehicle chart below. However, please remember to always check VMI!

Model	Year(s)
C250	2013
C300 4MATIC	2013
C350	2013
C63 AMG	2013
GLK350	2013
GLK250 Bluetec	2013

My SRS lamp is on now; will the dealer repair my car with the same affected part?

An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer can offer assistance diagnosing the SRS light as well as offer assistance repairing the issue through various incentive programs outlined in our recall repair instructions. Please review Attachment A for additional information.

Is this recall comparable to similar recalls being conducted by other Manufacturers?

Yes. This recall campaign involves the PSPI-2 (passenger-side) inflators.

What is the Inflator?

The inflator is a device contained within the airbag assembly. It contains solid propellant wafers that are ignited in the event airbag deployment is necessary. When ignited, the wafers combust and create an inert gas that inflates the airbag.

What other brands of airbags are installed in Mercedes-Benz vehicles?

Various suppliers are used, and the airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.

If a customer requests it, can the driver or passenger airbag be disabled?

No. Federal Regulations prohibit airbag disablement. Also, as a leader in the safety field, we believe that the driver and passengers are always safer with the protection of the airbag when a collision event warrants a deployment. The airbag is designed to supplement the seatbelt and other restraint components. For these reasons, we will not authorize dealers to disable airbags.

Can I get a loaner vehicle or alternate transportation until the parts are ready?

Your dealer will be able to advise you if loaner or alternate transportation is available.

I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience?

We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.

I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?

Each airbag needs to meet strict US crash and safety design requirements. Each airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSPI-2 inflators.

Where can a customer have the recall work completed?

Upon receiving the follow-up customer letter informing them that parts are available, our customers will be asked to contact their local authorized Mercedes-Benz dealership to arrange for an appointment to complete the FREE repair.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a second letter asking you to schedule an appointment with your authorized Mercedes-Benz dealer to perform the repair.

Do I need my owner letter to have the remedy performed?

No, you do not need the owner letter to have this recall completed.

How does a customer know whether their vehicle is affected by the recall?

Any customers who are potentially affected will be mailed an interim letter. Customers can always check if their vehicle is affected by entering their VIN into the following site: www.mbusa.com/mercedes/recall

I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of? Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.

How does Mercedes-Benz obtain my mailing address?

Mercedes-Benz utilizes the services of an industry provider who obtains mailing information for Recalls based upon each state’s Department of Motor Vehicles (DMV) registration or title information for the vehicle. It is important to keep both your registration and title ownership and address information updated with your corresponding state’s DMV and dealer. If you lease your vehicle, the lessor appears as the owner of your vehicle, and will receive the Recall notification. To comply with Federal Regulations, it is the responsibility of the lessor to forward a copy of the notice to the lessee within 10 days of receipt.

How will the repair be communicated to MB customers in the US?

Vehicle owners will receive a letter in the mail letting them know parts are available and to bring in their vehicle to their preferred authorized dealer of choice.

When will parts be available?

Parts are currently available for certain vehicle models 204, X204, 164, 203, 251, 207, 212, 197 and 171 in Priority Groups 4, 5, 6, 7 and 9. We have updated the www.mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model.

Regarding all other future priority groups, Mercedes-Benz-AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.

Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer? No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.

Do I need to drive differently until my vehicle is repaired?

No. Continue to drive with your seatbelt fastened and properly seated.

Are there concerns with other airbags in the vehicle?

No. This condition only applies to the driver and/or front passenger airbag inflator (check your VIN on www.mbusa.com/mercedes/recall ). Other Takata airbags in the vehicle are not affected by this condition.

What makes Mercedes-Benz airbags safer than other affected Takata airbags?

There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.

I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?

The data collected and examined by NHTSA demonstrates that long-term exposure to combined high heat and humidity creates the risk that a Takata inflator is likely to rupture. A vehicle that “winters” in a hot and humid location is not subjected to the same sustained periods of heat and humidity as a vehicle that has been driven in these conditions year-round for a prolonged period.

What is the expected impact or risks related to this issue?

In a crash where the air bag system deploys, the air bag inflator housing may explode. In the event of an inflator explosion, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of exploded inflators in Mercedes-Benz vehicles.

What types of repairs or replacements are needed?

Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag for FREE on the affected vehicles when parts become available.

How long does this replacement take?

Replacement is estimated to take up to 2 hours for both the front passenger side airbag.

Why are other models not included?

Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or and PSPI-2 inflators.

When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue?

Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 9, 2019, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on PSDI-5, or PSPI-2 airbag inflators in any of our vehicles.

What costs will be incurred by the customer?

When replacement parts become available, the airbag replacement will be conducted free of charge to customers.

Can I continue to drive my vehicle?

Yes. Mercedes-Benz AG is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Why are only certain vehicles affected within a specific production range?

The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.

How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?

The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: www.safercar.gov/rs/takata/index.html

What specific models are impacted for the passenger-side airbag?

With this launch of Priority Group 7 C-Class (204), and GLK-Class (X204) vehicles have the passenger side airbags included in the recall. Future models/recalls may contain additional passenger-side airbags.

Why are other Mercedes-Benz models not included?

Only vehicles equipped with the Takata PSPI-5 and/or PSPI-2 inflator are included.

Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles? We are not aware of any incidences with the affected inflators in Mercedes-Benz vehicles.

Can you guarantee me the airbag will not deploy inadvertently?

The issue with the recalled Takata PSDI-5, or PSPI-2 inflators does not result in inadvertent airbag deployments. Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized Mercedes-Benz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.

What injuries can I expect if the airbag deploys?

For the affected Takata PSDI-5 and PSPI-2 inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may explode and result in metal fragments passing through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

Campaign No. 2020040010, April 2020

Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain front passenger side airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A passenger side inflator explosion during deployment could result in sharp metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz dealer will replace the front passenger side airbag on the affected vehicles.

Prior to performing this Recall Campaign:

VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Separate work procedures for W204 and X204
For more instruction on the SRS light – please see attachment A

Approximately 84,462 vehicles are involved.

Order No. P-RC-2020040010

WARNING!

There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment.

Note: View the front passenger-side airbag replacement videos prior to performing this procedure:

Location: The Learning Link.
Course Code: X0070E-US.MTA (AKUBIS®: Passenger’s Airbag Replacement)
Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure.

Load the Mercedes-Benz PartScan App. on Apple^® i-Phone^® or Android^® smart phone.

Note:

For Apple^® iPhone^® Users: The MB PartScan App is designed for generations of iPhone 5s and newer. However, for optimal experience and performance, we advise that an iPhone 6 and newer be used for scanning with the MB PartScan App.”
Download app from Apple^® store for iPhone^® or Google^® play for Andriod^® (same as any other app download) then scan the QR code below (Figure 1) to continue download (follow on-screen instructions).
To install and transmit the data a WiFi connection is required.
After downloading the App, a one-time security authentication is required by means of encrypted QR code (Figure 1). Verification can be performed by scanning the QR code below (Figure 1), before using the application.
Ensure that only authorized personnel access to the QR Code (Figure 1) the workshop receives.
The following e-mail address is provided in the event UHD App support is required for the MercedesBenz PartScan App process: Mbdiagnosis@mbusa.com

Figure 1

Note: Prior to replacing airbag, please check for SRS errors or messages in the instrument cluster:

If an SRS error message is pending before start of work, it must be documented and accounted for through the details outlined in Attachment A, page 15 Perform the recall repair accordingly.

Work Procedure W 204

Disconnect ground line from the on-board electrical system battery.
Remove right A-pillar trim (A, figure 2).

Figure 2

Remove glove box housing

For basic data of model 204, see AR68.10-P-1200CW

Release inner retaining ring (figure 3) at the AUX connection towards the inside. The connection can then be removed from the glove box housing.

Pull iPod cable with rubber grommet out of glove box housing until the connector plug makes contact with the housing. Do not pull cable out of rubber grommet because it is bonded to the rubber grommet and will otherwise be damaged!

Pull out the iPod cable as far as possible and set down glove box housing on the windshield with exterior iPod cable connected (figure 4).

Figure 3

Figure 4

Remove air duct (B, figure 5) above the glove compartment.

Figure 5

Unclip and remove cover (C, figure 6) at the instrument panel on top. With a sound system, also remove speaker under the cover.

Figure 6

Remove center console (AR68.20-P-2000CW).
Remove automatic climate control and operating unit.

For basic data of model W204, see AR83.40-P-6350CW

Remove trim (D, figure 7) around the instrument cluster.

For basic data of model W204, see AR54.30-P-6015CW.

Figure 7

Remove the two bottom threaded connections (E, figure 8) of the instrument cluster.

These screws are simultaneously fasteners for the instrument panel.

The upper two screws do not need to be removed.

Figure 8

Remove four screws (F, figure 9) for fastening the instrument panel

Figure 9

Disconnect electrical contacts (G, figure 10) at the front passenger airbag.

Figure 10

Remove lock nuts (H, figure 11) for the front the passenger airbag.

Lock nuts should only be replaced if they are damaged. For more info see: AH00.00-N-0001-01A / Modification notes 27.10.2016

Figure 11

Slightly raise instrument panel at the front passenger side and remove the front passenger airbag in a downwards direction. Take special care not to crack the dashboard material. DO NOT REMOVE THE DASHBOARD
Use the “Scan VIN” button (figure 12) to scan the vehicle identification number either by the barcode or the text field.

After scanning, compare the vehicle identification number that has been read in the app and correct any scanning errors manually.

All required data can also be read off and entered manually.

Figure 12

Figure 13

Figure 14

Scan the barcodes of the new passenger airbag using the button “Scan new component” (figure 13).

Ensure that the lower barcode (J, figure 14) is scanned.

All required data can also be read off and entered manually.

Create a scan ID via the “Send” button (figure 15).

The generated scan ID (figure 16) must be recorded in writing in the workshop order and then stored in a tamper-proof manner.

For order invoicing, it is mandatory to enter the “ID” in the comment field of the EVA / VEGA application.

ID: _ _ _ _ _ _

Figure 15

Figure 16

Carefully insert the new front passenger airbag from below and fasten to the instrument panel with 4 nuts.

Contrary to the work instructions in WIS, it is not necessary to check the supplemental restraint system with XENTRY/DAS following front passenger airbag replacement. Step 21 completes this check.

Nut of front passenger airbag at instrument panel 5 Nm.

Place instrument panel back into position and install the air ducts (K, figure 17) The air ducts are pulled out when the instrument panel is raised.

Figure 17

Assemble in reverse order.
Connect ground line to on-board electrical system battery.
Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 18 or 19) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.

Figure 18

Figure 19

Work Procedure X204

Disconnect ground line from the on-board electrical system battery.
Remove glove compartment housing (AR68.10-P-1200CY).
Remove air duct (B, figure 20) above the glove compartment.

Figure 20

Disconnect electrical contacts (G, figure 21) at the front passenger airbag.

Figure 21

Remove threaded connections (H, figure 22) for the front the passenger airbag.

Figure 22

Remove Screw (M, figure 23) for the front passenger airbag.

Figure 23

Remove passenger airbag unit.

To remove the front passenger airbag, slightly push the bracket (N, figure 24) forward.

Figure 24

Follow the same scanning procedure with the MB PartScan App as described above for type W204.
Install passenger airbag unit.

Nut of front passenger airbag at instrument panel 5 Nm.

Assemble in reverse order.
Connect ground line to on-board electrical system battery.
Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 25 or 26) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.

Figure 25

Figure 26

Special Tools

126 589 00 10 00
Screwdriver bit

203 589 04 33 00
Removal lever

000 589 52 98 00
Electro Static Discharge (ESD) kit (or locally sourced equivalent)

Note:

Requested parts must be returned in accordance with the warranty parts return requirements section found in the policy and procedures manual.
Use the attached hazmat shipping document as a guide for shipping airbags.

Note (regarding WIS documents referenced in this Procedure):

Replacement of parts not listed in the parts table of this Procedure are not claimable under this campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting under warranty.

Primary Parts Information

Qty.	Part Name	Part Number
As required	Front passenger airbag Type 204	A 204 860 12 00 05
As required	Front passenger airbag Type X204	A 204 860 12 00 05

Note:

Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
The following allowable labor operation should be used when submitting a warranty claim for this repair:

Warranty Information

Operation: Replace front passenger airbag (02-1525)

Damage Code

Operation Number

Labor Time (hrs.)

91 940 08 7

02-1525 (W 204)

1.4

02-1525 (X 204)

1.0

(Includes: Disconnecting and connecting ground cable of on-board electrical system battery).

Note

Operation Number labor times are subject to change.

Attachment A – SRS Light Diagnosis/Repair Process – Takata Airbag Recall Only

If Customer does approve repair, charge appropriate portion to MB Select Plus
If Customer does not approve repair, charge diagnosis time to new “21”Damage Code

Legend

Claim against MB-Select Plus

Claim against Recall

Claim against new “21” damage code

Warranty Documentation Process

Claim against new “21” damage code
a) 21664 00 Takata Diagnosis – No Repair
Up to 2 hours diagnostic time permitted
Ensure diagnostic time is properly punched on RO
Ensure RO is documented properly
Attach RO to warranty claim

URGENT – IMPORTANT SAFETY RECALL 2019050008
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

May, 2019

Dear:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008-2009 C- Class AMG vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019030017
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

March, 2019

Dear:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2011 C-Class and 2012 GLK-Class vehicles, and 2011-2015 SLS Coupe and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

September, 2019

2019090009

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 C- Class and 2010-2012 GLK-Class vehicles, Model Year 2010-2011 E-Class Coupe and Cabriolet vehicles, and Model Year 2012- 2015 SLS Coupes and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019110016
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043

January, 2020

2019110016

Dear Dan Selke:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2012-2013 E- Class Coupe and Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2018100009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

October, 2018

2018100009

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008 – 2009 C-Class vehicles and Model Year 2010 GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and that a second letter will be mailed once parts are available. Remedy parts are now available for your vehicle.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz.

Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2020040010
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043

April, 2020

2020040010

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2013 C-Class and GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043

November, 2019

2019090009

A safety defect exists in your vehicle
Remedy parts are now available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided FREE of charge.

Dear Mercedes-Benz Owner:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 E- Class Coupe, and MY2011 E-Class Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. You may have also received a correction letter, but this is your FINAL letter. Remedy parts are now available for your vehicle.

What is the CONCERN?	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019090009. Many of our dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter.
*Information* for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,

IMPORTANT VIN:

**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

Reimbursement to Customers for Repairs Performed Prior to Recall

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer.

Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall Campaign – Mobile Repair Incentive	DATE: April 16, 2019

Mobile Service Repair Incentive – Passenger Vehicles Takata Recall – Replace Airbags
MBUSA continues to pursue new ways to increase the recall completion rate for the Takata Airbag recall, and is now adding a Mobile Service Repair Incentive for all Takata Airbag recall repairs. Dealers are now able to claim a $50 incentive for each Takata Recall campaign VIN that is completed. This initiative is contingent upon the availability of airbags for the respective affected vehicles. Please see the Parts section below for important details.
Program Overview
1. Goal	To continue to help ensure the safety of our customers, and in coordination with the National Highway Traffic Safety Administration (NHTSA), MBUSA is engaging in additional measures to increase the Takata recall completion rates. These measures now include Mobile Service Repair Incentives specific to vehicles affected by the Takata Airbag Recall where the recall is “Open” in VMI. Mobile Service Repair provides support to customers and minimizes inconvenience for those who are either unable or unwilling to bring their vehicles into an authorized Mercedes-Benz dealer to have the Takata recall completed.
2. How It Works	1. Visit the NetStar “Takata” Campaign tab and view the list of affected VINs and Customer contact information for each Takata Recall Campaign in the dealer’s AOI, then verify any addresses in your DMS. Dealers are encouraged to start with the oldest Takata campaigns first (2016090001, 2018030001, 2018060011, 2018070014) Must check VMI for each VIN for additional OPEN recalls. Check parts inventory of available airbags based on the Part List provided in the respective Recall Campaign Bulletin Work Instructions, and in the attached matrix. If the required airbags are not in Dealer inventory, dealer should order the airbags using the required VIN number to place the order. 2. Enter list of addresses into Google Maps and cluster customers into proximity groups. 3. Contact customers to schedule Mobile Service appointment after airbags are received. 4. Upon recall completion, request Mobile Repair Incentive (vehicles MUST be repaired at a mobile location away from the dealer workshops to qualify for the incentive) per the instructions below.
3. Claim Submission	The claim submission must include the following: Vehicle must have an “Open” Takata Recall in VMI when the RO was opened. Add a line indicating Mobile Takata Recall, and address of repair location Use Damage code 21668 – Takata Mobile Repair –Passenger $50 – claimed as a sublet Attach accounting copy of RO as supporting documents for sublet. No Field Authorization is required.
4. Parts	Please verify airbag availability based on customer VINs prior to scheduling Mobile Service appointments. A repair can be performed on the driver-side airbag campaigns, and driver-side + passenger-side airbag campaigns. Repair times per campaign are reflected in the respective Work Instructions. Takata Airbag Recall Mobile Service repair incentives are available for both driver and passenger-side airbag repairs.
5. Dealer Incentive	For dealers performing a Takata Airbag Recall Mobile repair, there is a $50 dealer incentive per VIN. It is mandatory that the vehicles are repaired at a mobile location away from the dealer workshops to qualify for the incentive.
6. Repair Restrictions	Please be advised that restrictions may apply in customer neighborhoods via HOA restrictions or other limitations as well as repair limitations in commercial business areas.
7. Hazmat Transport	There are no hazardous material transport rules based on DOT’s Materials of Trade exemption for dealer technicians carrying airbags for repair purposes and not strictly for transport, provided that the total weight of the airbag modules does not exceed 440 lbs. Please verify that no additional local rules apply.
8. Notes	Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/recall Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall –spotlight/takata –air –bags
9. Questions/ FAQ	Any questions, contact: recallbulletin@mbusa.com Your facing AOM Q1. Do I have to use a Mobile Van to perform a Takata Mobile Repair? A1. No. A Takata Mobile Repair may also be performed via a dealership Roadside vehicle Q2. What if a WIFI connection is unavailable and the PartScan APP doesn’t scan and transmit data? A2. Utilize cellular data or, a dealership Hotspot. Q3. What if vehicles have other OPEN recalls indicated in VMI? A3. Certain recalls may be completed via mobile repair at the time of the Takata Airbag recall repair (see the list below). The customer must be informed of the additional Open recall(s) at the time the appointment is made. Those repairs will not receive any additional incentive, and the standard warranty claim applies.

Other Recalls That May Be Open on Affected Takata Vehicles

Baumuster	Recall	Description	Combine with Mobile Repair?
203	2007040005	Check Engine Control Module Software and Update as Required	Y
203	2007040006	Check Engine Control Module Software and Update as Required; Check Catalytic Converters and Replace as Required	N
204	2007100002	Replace Rear Outboard Seat Belts	y
203, 204, 171, 164, 251	2008070001	Re-code the Software Calibration Number (SCN)	Y
164	2009030003	Reposition Power Lift Gate Control Module and Replace Right and Left Tail Lamp Unit Seals	Y
203, 171	2009060005	Software Calibration Number (SCN) Coding – Engine Control Module	Y
204, 212, 207	2010100002	Check Power Steering Line Connection Fitting	Y
212	2011030004	Check Vibration Damper, Replace if Necessary	N
164, 251, 212	2011110002	Check Diesel Fuel Filter, Replace if Necessary	N
X204, 204, 207, 212	2013020002	Replace Fuel Filter	N
204	2014050001	Check Tail Lamp Carrier, Replace as Necessary	N
204, X204	2015110002	Replace Supplemental Restraint System (SRS) Control Module	N
164, 204, 212.207	2017030015	Perform SCN Coding in Various Control Modules as per DAS/Xentry	Y

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class)	DATE: January 19, 2018

IMPORTANT TAKATA INFORMATION UPDATE

A new Defect Information Report (DIR) was filed by MBUSA with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, for Takata Recall Phase 3 to include the passenger-side airbag on 132,167 vehicles for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles.

Please review the recall information below.

Since parts are not yet available, under Federal Regulations an interim owner notification letter is required to be mailed within 60 days of the filing. These interim customer notification letters will be mailed starting in Q1 2018.
Recall information for customers:

Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall
Mercedes-Benz Customer Assistance Center: 1-877-496-3691
Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207	DATE: February 15, 2019

IMPORTANT RECALL INFORMATION UPDATE

Due to circumstances beyond our control in replacement parts procurement, MBUSA has filed an extension request with the National Highway Traffic Safety Administration (NHTSA) for the models included in Priority Group 9 of the Takata Recall.

Please note that these Priority Group 9 Vehicles are located in Zone A States, and include passenger-side airbags (PAB) only.

Daimler continues to work closely with airbag manufacturers to increase availability and optimize the respective launch schedules, and will continue to provide updated information as it becomes available.

Part Availability Look-up Tool

Customers actively following part availability for their vehicle may have questions about the change in availability date. The Part Availability Look-up Tool on www.mbusa.com/recall has been updated to reflect the launch dates shown in the table below.

In response to customer questions, this table may be used to supplement the online tool. Customer letters indicating that the final remedy parts are available will be targeted according to the dates in the table below.

PG9
Platform	Model	Position	Model Years	Volumes	New Launch Date
204	C-Class	PAB	2013	72,826	April 30, 2020
207	E-Class Cabriolet	PAB	2013	4,782	April 30, 2020
207	E-Class Coupe	PAB	2013	4,231	April 30, 2020
X204	GLK-Class	PAB	2013	21,486	April 30, 2020

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

February 22, 2018

RECALL CAMPAIGN UPDATE

Campaign No. :	Campaign Desc. :	Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE
TBD	PSAB Phase 3
This is an update about the customer letter mailing date for the Phase 3 TAKATA notification. MBUSA filed a new Defect Information Report (DIR) with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, to include the passenger-side airbag for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles. Please review the recall information below. There is no action required until the next NCU is posted and the recall is launched by Priority Group. All newly affected VINs are flagged in VMI as “Pending”. The DIR will be visible on the www.safercar.gov website and may generate questions from customers.
Background
Issue	Based on the defect decision of TK Holdings, Inc (“Takata”), in certain front passenger-side airbags produced by Takata used in certain Model Year 2009–2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may rupture and explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A front passenger-side inflator explosion during deployment could result in metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag on the affected vehicles once parts are available.
Parts	Parts are currently not available. An additional notification will be communicated once the parts are available, and will be based on vehicle Priority Group.
What We’re Doing	An interim customer letter will be mailed to customers with affected vehicles starting February 2018. MBUSA will launch the voluntary recall when parts become available. An authorized Mercedes-Benz dealer will replace the front passenger-side airbag free of charge at that time.
Vehicles Affected
Vehicle Model Year(s)		Model Years 2009 (Zone C only), 2010 (Zone B only) and 2013 (Zone A only)
Vehicle Model		C-Class, E-Class (Coupe/Cabrio), GLK-Class, and SLS-Class
Vehicle Populations
Total Recall Population		132,518 (Zone A: 103,518; Zone B: 24,310; Zone C: 4,339)
Dealer Notification (NCU)
Documentation pertaining to this recall will be received by dealers on:		Friday, January 19, 2018
Next Steps/Notes
AOMS/SOMS		This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice.
NOTES		Parts availability has not yet been confirmed. Daimler AG is working closely with Takata, NHTSA and other suppliers to finalize the recall remedy plan. An interim owner letter will be mailed in Q1 2018 to notify customers of the pending recall. Once parts are available, the final customer notification letters will be mailed starting one week after the recall launch. This notification may prompt questions. Please see attached Info/FAQ’s for more information. Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall Mercedes-Benz Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Ensure that every dealership associate is aware of the Takata recall, the Dealer Resource Package, and that customer-facing associates provide transparent information to customers.
Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected passenger-side airbags are flagged, and are titled “PC PSAB” or “PSAB Phase 3” with a status of “Pending”.
Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
Always act with the principles of Customer Experience in mind.
We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)

MY13, MY10, MY09 vehicles in certain Zones are being added (see defined Zones on the following page).

FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Is this recall comparable to similar recalls being conducted by other Manufacturers? Yes. This expanded recall campaign involves the Takata PSPI-2 or SPI (passenger-side) inflators.

What is the Inflator?

What other brands of airbags are installed in Mercedes-Benz vehicles?

Various suppliers are used, and the driver-side airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.

My SRS lamp is on now; will the dealer repair my car with the same affected part?

An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer is best suited to diagnose and repair your vehicle as soon as possible if the SRS light is illuminated.

If a customer requests it, can the driver or passenger airbag be disabled?

Can I get a loaner vehicle or alternate transportation until the parts are ready?

This recall was launched as a precautionary measure and there is no reason to stop driving your vehicle.

I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience? We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.

I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?

Each Airbag needs to meet strict US crash and safety design requirements. Each Airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSDI-5, PSPI-2 and SDI inflators.

Where can a customer have the recall work completed?

Interim letters will be mailed in Q1 2018, notifying owners of status, and a second letter will be mailed when parts are available. With the receipt of the second letter, our customers will be asked to contact their local authorized MercedesBenz dealership to arrange for an appointment to complete the repair.

Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?

Do I need my owner letter to have the remedy performed?

No, you do not need the owner letter to have this recall completed.

How does a customer know whether their vehicle is affected by the recall?

I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of?

Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.

How does Mercedes-Benz obtain my mailing address?

How will the repair be communicated to MB customers in the US?

When an adequate inventory of replacement parts becomes available, a second owner notification letter will be mailed to owners of registered vehicles in high risk areas, i.e., oldest affected vehicles in high absolute humidity areas. As replacement part supply increases, the owners of remaining affected vehicles will be notified.

When will parts be available?

Daimler AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, Federal Regulation requires auto manufacturers to notify the government promptly—regardless of parts availability.

Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer?

No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.

Do I need to drive differently until my vehicle is repaired?

No. Continue to drive with your seatbelt fastened and properly seated.

Are there concerns with other airbags in the vehicle?

What makes Mercedes-Benz airbags safer than other affected Takata airbags?

There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.

I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?

What is the expected impact or risks related to this issue?

In a crash where the air bag system deploys, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

What types of repairs or replacements are needed?

Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag on the affected vehicles when parts become available.

How long does this replacement take?

Replacement is estimated to take up to about an hour (driver-side), and up to three hours for the passenger-side airbag, depending on the model.

Why are other models not included?

Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or SDI, and PSPI-2 and SPI inflators.

When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue? Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on SDI, PSDI-5, SPI, or PSPI-2 airbag inflators in any of our vehicles.

What costs will be incurred by the customer?

When replacement parts become available, the airbag replacement will be conducted free of charge to customers.

Can I continue to drive my vehicle?

Yes. Daimler is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Why are only certain vehicles affected within a specific production range?

The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.

How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?

The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: https://www.safercar.gov/rs/takata/index.html

Are loaner cars available to owners of recalled cars who are waiting for parts?

No. Since we haven’t had any instances of this occurring in our vehicles and are doing the recall in an abundance of caution, there is no reason to offer a loaner vehicle.

What specific models are impacted for the passenger-side airbag?

Included are various 2009 -2013 Mercedes-Benz models including C-Class, E-Class Coupe and Cabrio, GLKClass, and SLS.

Which Models and MY’s are affected in the Phase 3 passenger-side airbag recall? See vehicle chart below. However, please remember to always check VMI!

Model	Zone A	Zone B	Zone C
C250	2013
C250 COUPE	2013
C300		2010	2009
C300 4MATIC	2013	2010	2009
C350	2013		2009
C350 4MATIC COUPE	2013
C350 COUPE	2013
C63 AMG	2013	2010	2009
C63 AMG COUPE	2013
E350 4MATIC COUPE	2013
E350 CABRIO	2013
E350 COUPE	2013	2010
E550 CABRIO	2013
E550 COUPE	2013	2010
GLK350 4MATIC	2013	2010
GLK250 BlueTec 4MATIC	2013
GLK350 RWD	2013	2010
SLS AMG CABRIO	2013
SLS AMG COUPE	2013

Why are other Mercedes-Benz models not included?

Only vehicles equipped with the Takata PSPI-2 or SPI inflator are included.

Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles?

We are not aware of any incidences with the affected inflators in Mercedes-Benz or Freightliner vehicles.

Can you guarantee me the airbag will not deploy inadvertently?

The issue with the recalled Takata PSPI-2 and SPI inflators does not result in inadvertent airbag deployments.

Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized MercedesBenz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.

What injuries can I expect if the airbag deploys?

For the affected Takata PSPI-2 and SPI inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

17 Affected Products

Vehicles

35 Associated Documents

Manufacturer Notices(to Dealers,etc)- January 19, 2018 – IMPORTANT TAKATA INFORMATION UPDATE

RCMN-18V043-0286.pdf 444.136KB

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Manufacturer Notices(to Dealers,etc)- July 9, 2018 RE: Takata Recall Campaign Priority Group (PG) UPDATE PG4 MY08-09 (W204) C-Class Zone A PG5 Various Models/MY’s

RCMN-18V043-2897.pdf 184.281KB

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Manufacturer Notices(to Dealers,etc)- February 22, 2018 Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE

RCMN-18V043-8940.pdf 298.173KB

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Manufacturer Notices(to Dealers,etc)- August 20, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG6 Various Models/MY’s Zone Non-A

RCMN-18V043-2074.pdf 180.382KB

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Manufacturer Notices(to Dealers,etc)- August 28, 2018 RE: Takata Recall Campaigns Warranty and Training Information

RCMN-18V043-4849.pdf 155.249KB

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Manufacturer Notices(to Dealers,etc)- January 19, 2018 – RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class)

RCMN-18V043-4508.pdf 444.136KB

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Manufacturer Notices(to Dealers,etc) – October 29, 2018 RE: Recall Campaign 2018100009 Takata Priority Group 5 Phase 2 All Zones Replace Driver-side and Passenger-side Airbags Certain MY10 W207 (E-Class Coupe), MY08-09 204 (CClass), and MY 2010 X204 (GLK-Class) vehicles

RCMN-18V043-1024.pdf 3418.224KB

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Manufacturer Notices(to Dealers,etc)- April 10, 2018 – RE: Takata Recall Campaigns 2018030001 and 2016090001 Warranty and Training Information

RCMN-18V043-9076.pdf 433.342KB

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Manufacturer Notices(to Dealers,etc)- December 3, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG7 Various Models/MY’s

RCMN-18V043-1032.pdf 166.853KB

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Manufacturer Notices(to Dealers,etc)- )- RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207

RCMN-18V043-5196.pdf 177.562KB

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Recall Quarterly Report #1, 2018-4

RCLQRT-18V043-3081.PDF 211.147KB

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Manufacturer Notices(to Dealers,etc)- RE: Takata Recall Campaign – Mobile Repair Incentive

RCMN-18V043-2320.pdf 118.778KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-6623.pdf 408.647KB

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Recall Quarterly Report #2, 2019-1

RCLQRT-18V043-6015.PDF 211.251KB

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2019030017 Takata PG5 DRIVER and PASSENGER AIRBAG Zone A Certain MY11 W204 (C-Class), MY12 X204 (GLK-Class), and MY 2011-2015 SLS Coupes and Roadsters vehicles

RCMN-18V043-9382.pdf 3161.184KB

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ISSUED Owner Notification Letter(Part 577)- 5/31/19

RCONL-18V043-1193.pdf 131.645KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-4252.pdf 106.083KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019050008 Takata PG4 and PG5 DRIVER and PASSENGER AIRBAGs

RCMN-18V043-1724.pdf 3166.474KB

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Recall Quarterly Report #4, 2019-3

RCLQRT-18V043-0009.PDF 211.44KB

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Recall Quarterly Report #3, 2019-2

RCLQRT-18V043-3584.PDF 211.336KB

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Recall Quarterly Report #5, 2019-4

RCLQRT-18V043-5803.PDF 211.561KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-5976.pdf 318.882KB

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Remedy Instructions and TSB

RCRIT-18V043-6053.pdf 1287.935KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Update 2019110016 Takata PG 7&9 Front Passenger-Side Airbags

RCMN-18V043-8624.pdf 4399.783KB

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Remedy Instructions and TSB

RCRIT-18V043-1295.pdf 1293.292KB

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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2020040010 Takata PG9 Front Passenger-Side Airbags

RCMN-18V043-3549.pdf 4318.829KB

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Remedy Instructions and TSB

RCRIT-18V043-0400.pdf 1239.571KB

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ISSUED Owner Notification Letter(Part 577)- 11/6/19

RCONL-18V043-8491.pdf 306.374KB

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Manufacturer Notices(to Dealers,etc)

RCMN-18V043-0379.pdf 3214.099KB

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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019090009 Takata PG6 DRIVER and PASSENGER AIRBAGs

RCMN-18V043-4460.pdf 1945.545KB

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Recall 573 Report – Amendment 3

RCLRPT-18V043-3787.PDF 229.786KB

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ISSUED Owner Notification Letter(Part 577)- September 2019

RCONL-18V043-4824.pdf 300.217KB

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Remedy Instructions and TSB

RCRIT-18V043-0284.pdf 3094.011KB

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Recall Quarterly Report #6, 2020-1

RCLQRT-18V043-1698.PDF 211.654KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V043-6626.pdf 325.57KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V043&docType=RCL

1 Associated Investigation

Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015

The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.

During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.

Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.

Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.

The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.

The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492

SaleBestseller No. 1

BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android - No Subscription Fee - OBD2 Car Scanner and Code Reader - Diagnose Check Engine, ABS, SRS, Airbag & 7000+ Issues on Vehicles 1996+

[Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
[Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
[Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
[Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
[User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.

Bestseller No. 2

FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader for Cars and Trucks, Diagnostic Scan Tool with SRS Airbag, Automotive Diagnostic Tool with Live Data

[Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
[Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
[5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
[Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
[Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.

SaleBestseller No. 3

BLCKTEC 430 Bluetooth OBD2 Scanner for iPhone & Android, No Subscription Fee, OBDII Car Code Reader, Diagnose Check Engine, ABS, SRS, Airbag, Supports 1996-2023 Vehicles, App only works in USA &Canada

[Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
[Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
[Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
[Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
[DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.

Bestseller No. 4

FOXWELL NT630 Plus OBD2 Scanner with ABS and SRS, 2025 ABS Scan Tool Bleeding Brake SRS Scanner Live Data, Car Code Reader Diagnostic Tool Bidirectional Scanner with SAS Oil Light

Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know）. This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.

Bestseller No. 5

OBD2 Scanner TOPDON AD500, Oil SAS Throttle TPMS BMS EPB Reset, Engine ABS SRS Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update

[Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
[4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
[6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
[Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
[Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.

Bestseller No. 6

XTOOL D5S OBD2 Scanner - 2025 Code Reader for Cars & Trucks with 15 Reset Functions, Crank Sensor Relearn, FCA AutoAuth, CAN FD for GM, Engine ABS SRS Transmission Car Diagnostic Tool

Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance

SaleBestseller No. 7

ANCEL AD610 Pro OBD2 Scanner - ABS SRS Code Reader, Check Engine Light Diagnostic Tool with ABS Bleeding, AutoVIN, Real-Time Data, Full OBD2 Functions, SAS/Oil/EPB Reset

[ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
[SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
[Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
[AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
[ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.

Bestseller No. 8

OBD2 Scanner TOPDON AD600S Scan Tool, Code Reader, Diagnostics Scanner for ABS/SRS/AT/Engine, 9 Reset Services, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset/ABS Bleeding/Injector Coding, Free Lifetime Upgrade

9 Reset Services Car Scanner: TOPDON obd2 scanner AD600S is the upgrade version of TOPDON AD600, AD500 and AD500S. The latest version adds 1 reset function again. Except for OIL RESET, BRAKE RESET, TPMS RESET, Throttle Adaptation, SAS RESET, BMS RESET, ABS BLEEDING, DPF RESET, it add the Injector Coding, more practical reset functions than TOPDON AD600 and AD500. For the cost you' re getting value from this handy car scanner to reset systems. *Function menu varies by vehicle’s specifics
Recommended by Youtuber Samcrac: 4 Systems Diagnostic Tool, AUTOAUTH FOR FCA GATEWAY ACCESS: This is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access AT/ENG/ABS/SRS fault codes to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars satisfying routine maintenance to avoid costly repairs, a breakdown, or even a crash. *DOESN'T WORK WITH 5G
No extra software fee + One-click Free Updates + 32G memory: The touch-sensitive screen on this scan tool makes operation much easier than the simple button-based OBD2 code readers. The icons are clear and its 5” color screen with high resolution will leave you with no trouble interpreting results in a dark garage. One-click updates over Wi-Fi will keep the software current and the coverage addition constant. Android 11.0 ensures lightning-fast bootup and processing
Powerful Compatibility + Work on 90 Vehicle Brands: Most OBD2 scanners work with vehicles manufactured after 2001, but TOPDON ArtiDiag600S compatible with OBDII-equipped vehicles built after 1996, and it works on more than 90 Vehicle Brands.It supports Diesel (12v only), gasoline, 12V passenger car, pickup, light-duty truck, SUV, minivans, compatible with OBD2/EOBD/JOBD&CAN/CAN-FD protocols.*Menus vary by make, model, and year of gasoline or diesel engine vehicle. Email us your VIN data
Versatile Scan Tool+AUTO VIN+DTC Lookup: This OBD2 scanner has automatic VIN technology to identify the car without manual input. Live data display in text or 4-in-1 merged waveform graph, you can save, share, print, or email the overall inspection report for easier analysis. Inbuilt “Feedback” module provides customized repair suggestions from our certified professionals. Onboard DTC library saves your Google searching time when interpreting the error codes. AutoVIN doesn’t work on ALL cars

Bestseller No. 9

FOXWELL OBD2 Scanner NT716 Bidirectional Scan Tool, ABS SRS Transmission Engine, 9 Resets, Code Reader, Car Scanner with ABS Bleeding/SAS/Oil Light/EPB/BMS/DPF/Throttle Relearn/Injector Coding/TPMS

2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.

Bestseller No. 10

2025 FOXWELL NT604 OBD2 Scanner ABS SRS, Check Engine Code Reader with Airbag Scanner, Transmission Code Reader Car Diagnostic Tool with Battery Test, English/Spanish Ver，Lifetime Free Update

✨NT604 includes all features of FOXWELL NT201/NT301 and adds deep diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission) beyond their 10 basic OBD2 functions. FOXWELL NT604 is capable of conducting in-depth diagnostics on these 4 systems, thoroughly checking for potential faults one by one. It also supports the printing of diagnostic reports, allowing you to directly take the report to an auto repair shop for repairs and thus saving on inspection costs.
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【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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Recall Campaign Launch Notification			April 15, 2020
Campaign No. :	NHTSA ID: 18V043	Campaign Desc. :	Takata Recall – PG 9 Front Passenger-Side Airbag
2020040010		20P9194008
This is to notify you of the Recall Campaign to replace the front passenger-side airbag on approximately 84,462 Model Year (“MY”) 2013 CClass sedan (W204) and GLK-Class (X204) vehicles in zone A states. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 15, 2020.
Background
Issue	Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain frontal airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A frontal airbag inflator explosion during deployment could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag.
What We’re Doing	An authorized Mercedes-Benz Dealer will replace the front passenger-side airbags for affected vehicles.
Parts	Dealers must place VIN-specific orders based on the process outlined in the November 9^th, 2018 NCU from Supply Chain Management. Airbags will not be allocated to dealers and are Non-returnable.
Vehicles Affected
Vehicle Model Year(s)	MY13
Vehicle Model	C-Class Sedan (W204), GLK-Class (X204)
Vehicle Populations
Total Recall Population	84,462 Vehicles
Next Steps/Notes
Customer Notification Timeline	Customer letters will be mailed on April 23^rd .
	This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
Notes	Follow ALL steps of the work Instructions, and ensure Dealer Technicians view the AKUBIS videos. Payment of claim will be tied to technician viewing video for this recall. Any vehicles flagged with “Pending” are NOT yet included in this wave of the recall. Utilize MBSelect Plus when appropriate – see NCU posted October 11, 2019, Recall information for customers: Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall Mercedes-Benz Customer Assistance Center: 877-496-3691 Industry-wide Takata information: www.nhtsa.gov/recall–spotlight/takata–air–bags
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-877-496-3691.

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model W204, X204 Model Years 2013 Replace Front Passenger-side Airbag

*What is the* *CONCERN?*	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
*What will your DEALER DO?*	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules and install a knee bolster on the upper steering column. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
*What should YOU DO?*	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. Se www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019050008. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
*Information for Owners*	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

What is the CONCERN?	Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death.
*What will your DEALER DO?*	An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 1½ hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
*What should YOU DO?*	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019030017. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

What is the CONCERN?	Your front passenger-side airbag is affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.
**What will your DEALER DO?**	An authorized Mercedes-Benz dealer will replace the passenger-side airbag module. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested.
What should YOU DO?	Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata passenger-side airbag module under Recall Campaign #2019110016. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Many Mercedes-Benz dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. Your authorized Mercedes-Benz dealer can confirm if this is available.
**Information for Owners**	We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

Passenger Frontal Air Bag Inflator May Explode – 2009-2010, 2013 Mercedes-Benz

Summary

Remedy

Notes

General Information

FAQ’s

Work Procedure W 204

Work Procedure X204

Warranty Documentation Process

General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE

FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE

Latest Recalls Documents

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MERCEDES BENZ	C300	2009-2010, 2013
MERCEDES BENZ	C350	2009, 2013
MERCEDES BENZ	C63 AMG	2009-2010, 2013
MERCEDES BENZ	E350	2010, 2013
MERCEDES BENZ	E550	2010, 2013
MERCEDES BENZ	GLK250	2013
MERCEDES BENZ	GLK350	2010, 2013
MERCEDES BENZ	SLS	2013