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January 10, 2018
Passenger Frontal Air Bag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 18V043
Manufacturer Mercedes-Benz USA, LLC.
Components AIR BAGS
Potential Number of Units Affected 132,167
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or “Zone A.”
Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or “Zone B.”
MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or “Zone C.”
In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification – 2020040010 Takata PG9 Front Passenger-Side Airbags Certain MY2013 C-Class (W204) and GLK-Class (X204) vehicles |
DATE: April 15, 2019 |
IMPORTANT TAKATA RECALL CAMPAIGN INFORMATION
This Recall Campaign is being launched today to replace the front passenger-side airbag on approximately 84,462 affected subject vehicles in zone-A which will be flagged in VMI. For Priority Group 9 and future priority group launches, only the front passenger-side airbag needs to be replaced.
Parts:
- Are now available and must be ordered on a VIN basis
- Replacement rate is 100%.
- Any Vehicles still flagged with “Pending” are not yet included in this wave of the recall launch.
Owner Notifications: Customer letters will be mailed on approximately April 23rd, 2020.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle.
Always check for any other open campaigns, and perform accordingly.
Recall information for customers:
- Mercedes-Benz specific recall-related information: mbusa.com/mercedes/recall
- Mercedes-Benz Customer Assistance Center: 1-877-496-3691
- Industry-wide Takata information: nhtsa.gov/recall-spotlight/takata-air-bags
Work Instructions: Work Instructions will be posted to STAR TekInfo on April 15, 2020, and are attached to this notice for reference.
Additional Information:
We encourage dealers to continue to use the Mobile Repair incentive developed for Takata airbag recalls (please see NCU released on April 16th, 2019). We also encourage dealers to pick up and drop off customer vehicles to help minimize the exposure of both customer and dealer staff to COVID-19. Additionally, please see the “Used Dealer Inventory” data feed located in the “Reports” section of NetStar for a list vehicles at independent used-vehicle dealerships in your area with an open Takata recall (please see NCU released on March 5th, 2020).
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-877-496-3691.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Recall Campaign Launch Notification | April 15, 2020 | ||
Campaign No. : | NHTSA ID: 18V043 | Campaign Desc. : | Takata Recall – PG 9 Front Passenger-Side Airbag |
2020040010 | 20P9194008 | ||
This is to notify you of the Recall Campaign to replace the front passenger-side airbag on approximately 84,462 Model Year (“MY”) 2013 CClass sedan (W204) and GLK-Class (X204) vehicles in zone A states. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on April 15, 2020. | |||
Background | |||
Issue | Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain frontal airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A frontal airbag inflator explosion during deployment could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag. | ||
What We’re Doing | An authorized Mercedes-Benz Dealer will replace the front passenger-side airbags for affected vehicles. | ||
Parts | Dealers must place VIN-specific orders based on the process outlined in the November 9th, 2018 NCU from Supply Chain Management. Airbags will not be allocated to dealers and are Non-returnable. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | MY13 | ||
Vehicle Model | C-Class Sedan (W204), GLK-Class (X204) | ||
Vehicle Populations | |||
Total Recall Population | 84,462 Vehicles | ||
Next Steps/Notes | |||
Customer Notification Timeline | Customer letters will be mailed on April 23rd . | ||
This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
Notes |
Industry-wide Takata information: www.nhtsa.gov/recall–spotlight/takata–air–bags |
||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-877-496-3691. |
General Information
- Ensure that every dealership associate is aware of the Takata recall, and that customer-facing associates provide transparent information to customers.
- Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected driver-side and passenger-side airbags are flagged, with a status of “Open”.
- Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
- Always act with the principles of Customer Experience in mind.
- We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)
FAQ’s
Which Models and MY’s are affected in this Priority Group 9 Passenger-side airbag recall update? See vehicle chart below. However, please remember to always check VMI!
Model | Year(s) |
C250 | 2013 |
C300 4MATIC | 2013 |
C350 | 2013 |
C63 AMG | 2013 |
GLK350 | 2013 |
GLK250 Bluetec | 2013 |
My SRS lamp is on now; will the dealer repair my car with the same affected part?
An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer can offer assistance diagnosing the SRS light as well as offer assistance repairing the issue through various incentive programs outlined in our recall repair instructions. Please review Attachment A for additional information.
Is this recall comparable to similar recalls being conducted by other Manufacturers?
Yes. This recall campaign involves the PSPI-2 (passenger-side) inflators.
What is the Inflator?
The inflator is a device contained within the airbag assembly. It contains solid propellant wafers that are ignited in the event airbag deployment is necessary. When ignited, the wafers combust and create an inert gas that inflates the airbag.
What other brands of airbags are installed in Mercedes-Benz vehicles?
Various suppliers are used, and the airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.
If a customer requests it, can the driver or passenger airbag be disabled?
No. Federal Regulations prohibit airbag disablement. Also, as a leader in the safety field, we believe that the driver and passengers are always safer with the protection of the airbag when a collision event warrants a deployment. The airbag is designed to supplement the seatbelt and other restraint components. For these reasons, we will not authorize dealers to disable airbags.
Can I get a loaner vehicle or alternate transportation until the parts are ready?
Your dealer will be able to advise you if loaner or alternate transportation is available.
I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience?
We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.
I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?
Each airbag needs to meet strict US crash and safety design requirements. Each airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSPI-2 inflators.
Where can a customer have the recall work completed?
Upon receiving the follow-up customer letter informing them that parts are available, our customers will be asked to contact their local authorized Mercedes-Benz dealership to arrange for an appointment to complete the FREE repair.
Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?
Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a second letter asking you to schedule an appointment with your authorized Mercedes-Benz dealer to perform the repair.
Do I need my owner letter to have the remedy performed?
No, you do not need the owner letter to have this recall completed.
How does a customer know whether their vehicle is affected by the recall?
Any customers who are potentially affected will be mailed an interim letter. Customers can always check if their vehicle is affected by entering their VIN into the following site: www.mbusa.com/mercedes/recall
I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of? Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.
How does Mercedes-Benz obtain my mailing address?
Mercedes-Benz utilizes the services of an industry provider who obtains mailing information for Recalls based upon each state’s Department of Motor Vehicles (DMV) registration or title information for the vehicle. It is important to keep both your registration and title ownership and address information updated with your corresponding state’s DMV and dealer. If you lease your vehicle, the lessor appears as the owner of your vehicle, and will receive the Recall notification. To comply with Federal Regulations, it is the responsibility of the lessor to forward a copy of the notice to the lessee within 10 days of receipt.
How will the repair be communicated to MB customers in the US?
Vehicle owners will receive a letter in the mail letting them know parts are available and to bring in their vehicle to their preferred authorized dealer of choice.
When will parts be available?
Parts are currently available for certain vehicle models 204, X204, 164, 203, 251, 207, 212, 197 and 171 in Priority Groups 4, 5, 6, 7 and 9. We have updated the www.mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model.
Regarding all other future priority groups, Mercedes-Benz-AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.
Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer? No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.
Do I need to drive differently until my vehicle is repaired?
No. Continue to drive with your seatbelt fastened and properly seated.
Are there concerns with other airbags in the vehicle?
No. This condition only applies to the driver and/or front passenger airbag inflator (check your VIN on www.mbusa.com/mercedes/recall). Other Takata airbags in the vehicle are not affected by this condition.
What makes Mercedes-Benz airbags safer than other affected Takata airbags?
There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.
I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?
The data collected and examined by NHTSA demonstrates that long-term exposure to combined high heat and humidity creates the risk that a Takata inflator is likely to rupture. A vehicle that “winters” in a hot and humid location is not subjected to the same sustained periods of heat and humidity as a vehicle that has been driven in these conditions year-round for a prolonged period.
What is the expected impact or risks related to this issue?
In a crash where the air bag system deploys, the air bag inflator housing may explode. In the event of an inflator explosion, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of exploded inflators in Mercedes-Benz vehicles.
What types of repairs or replacements are needed?
Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag for FREE on the affected vehicles when parts become available.
How long does this replacement take?
Replacement is estimated to take up to 2 hours for both the front passenger side airbag.
Why are other models not included?
Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or and PSPI-2 inflators.
When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue?
Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 9, 2019, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on PSDI-5, or PSPI-2 airbag inflators in any of our vehicles.
What costs will be incurred by the customer?
When replacement parts become available, the airbag replacement will be conducted free of charge to customers.
Can I continue to drive my vehicle?
Yes. Mercedes-Benz AG is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Why are only certain vehicles affected within a specific production range?
The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.
How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?
The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: www.safercar.gov/rs/takata/index.html
What specific models are impacted for the passenger-side airbag?
With this launch of Priority Group 7 C-Class (204), and GLK-Class (X204) vehicles have the passenger side airbags included in the recall. Future models/recalls may contain additional passenger-side airbags.
Why are other Mercedes-Benz models not included?
Only vehicles equipped with the Takata PSPI-5 and/or PSPI-2 inflator are included.
Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles? We are not aware of any incidences with the affected inflators in Mercedes-Benz vehicles.
Can you guarantee me the airbag will not deploy inadvertently?
The issue with the recalled Takata PSDI-5, or PSPI-2 inflators does not result in inadvertent airbag deployments. Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized Mercedes-Benz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.
What injuries can I expect if the airbag deploys?
For the affected Takata PSDI-5 and PSPI-2 inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may explode and result in metal fragments passing through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.
Campaign No. 2020040010, April 2020
TO: | ALL MERCEDES-BENZ CENTERS |
SUBJECT: | Model W204, X204 Model Years 2013 Replace Front Passenger-side Airbag |
Based on the defect decision of TK Holdings, Inc. (“Takata”), in certain front passenger side airbags produced by Takata used in certain Model Year 2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger side airbag inflator housing may explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A passenger side inflator explosion during deployment could result in sharp metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz dealer will replace the front passenger side airbag on the affected vehicles.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Separate work procedures for W204 and X204
- For more instruction on the SRS light – please see attachment A
Approximately 84,462 vehicles are involved.
Order No. P-RC-2020040010
WARNING!
There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment. |
Note: View the front passenger-side airbag replacement videos prior to performing this procedure:
- Location: The Learning Link.
- Course Code: X0070E-US.MTA (AKUBIS®: Passenger’s Airbag Replacement)
- Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure.
- Load the Mercedes-Benz PartScan App. on Apple® i-Phone® or Android® smart phone.
Note:
- For Apple® iPhone® Users: The MB PartScan App is designed for generations of iPhone 5s and newer. However, for optimal experience and performance, we advise that an iPhone 6 and newer be used for scanning with the MB PartScan App.”
- Download app from Apple® store for iPhone® or Google® play for Andriod® (same as any other app download) then scan the QR code below (Figure 1) to continue download (follow on-screen instructions).
- To install and transmit the data a WiFi connection is required.
- After downloading the App, a one-time security authentication is required by means of encrypted QR code (Figure 1). Verification can be performed by scanning the QR code below (Figure 1), before using the application.
- Ensure that only authorized personnel access to the QR Code (Figure 1) the workshop receives.
- The following e-mail address is provided in the event UHD App support is required for the MercedesBenz PartScan App process: Mbdiagnosis@mbusa.com
Figure 1
Note: Prior to replacing airbag, please check for SRS errors or messages in the instrument cluster:
- If an SRS error message is pending before start of work, it must be documented and accounted for through the details outlined in Attachment A, page 15 Perform the recall repair accordingly.
Work Procedure W 204
- Disconnect ground line from the on-board electrical system battery.
- Remove right A-pillar trim (A, figure 2).
Figure 2
- Remove glove box housing
For basic data of model 204, see AR68.10-P-1200CW
Release inner retaining ring (figure 3) at the AUX connection towards the inside. The connection can then be removed from the glove box housing.
Pull iPod cable with rubber grommet out of glove box housing until the connector plug makes contact with the housing. Do not pull cable out of rubber grommet because it is bonded to the rubber grommet and will otherwise be damaged!
Pull out the iPod cable as far as possible and set down glove box housing on the windshield with exterior iPod cable connected (figure 4).
Figure 3
Figure 4
- Remove air duct (B, figure 5) above the glove compartment.
Figure 5
- Unclip and remove cover (C, figure 6) at the instrument panel on top. With a sound system, also remove speaker under the cover.
Figure 6
- Remove center console (AR68.20-P-2000CW).
- Remove automatic climate control and operating unit.
For basic data of model W204, see AR83.40-P-6350CW
- Remove trim (D, figure 7) around the instrument cluster.
For basic data of model W204, see AR54.30-P-6015CW.
Figure 7
- Remove the two bottom threaded connections (E, figure 8) of the instrument cluster.
These screws are simultaneously fasteners for the instrument panel.
The upper two screws do not need to be removed.
Figure 8
- Remove four screws (F, figure 9) for fastening the instrument panel
Figure 9
- Disconnect electrical contacts (G, figure 10) at the front passenger airbag.
Figure 10
- Remove lock nuts (H, figure 11) for the front the passenger airbag.
Lock nuts should only be replaced if they are damaged. For more info see: AH00.00-N-0001-01A / Modification notes 27.10.2016
Figure 11
- Slightly raise instrument panel at the front passenger side and remove the front passenger airbag in a downwards direction. Take special care not to crack the dashboard material. DO NOT REMOVE THE DASHBOARD
- Use the “Scan VIN” button (figure 12) to scan the vehicle identification number either by the barcode or the text field.
After scanning, compare the vehicle identification number that has been read in the app and correct any scanning errors manually.
All required data can also be read off and entered manually.
Figure 12
Figure 13
Figure 14
- Scan the barcodes of the new passenger airbag using the button “Scan new component” (figure 13).
Ensure that the lower barcode (J, figure 14) is scanned.
All required data can also be read off and entered manually.
- Create a scan ID via the “Send” button (figure 15).
The generated scan ID (figure 16) must be recorded in writing in the workshop order and then stored in a tamper-proof manner.
For order invoicing, it is mandatory to enter the “ID” in the comment field of the EVA / VEGA application.
ID: _ _ _ _ _ _
Figure 15
Figure 16
- Carefully insert the new front passenger airbag from below and fasten to the instrument panel with 4 nuts.
Contrary to the work instructions in WIS, it is not necessary to check the supplemental restraint system with XENTRY/DAS following front passenger airbag replacement. Step 21 completes this check.
Nut of front passenger airbag at instrument panel 5 Nm.
- Place instrument panel back into position and install the air ducts (K, figure 17) The air ducts are pulled out when the instrument panel is raised.
Figure 17
- Assemble in reverse order.
- Connect ground line to on-board electrical system battery.
- Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 18 or 19) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.
Figure 18
Figure 19
Work Procedure X204
- Disconnect ground line from the on-board electrical system battery.
- Remove glove compartment housing (AR68.10-P-1200CY).
- Remove air duct (B, figure 20) above the glove compartment.
Figure 20
- Disconnect electrical contacts (G, figure 21) at the front passenger airbag.
Figure 21
- Remove threaded connections (H, figure 22) for the front the passenger airbag.
Figure 22
- Remove Screw (M, figure 23) for the front passenger airbag.
Figure 23
- Remove passenger airbag unit.
To remove the front passenger airbag, slightly push the bracket (N, figure 24) forward.
Figure 24
- Follow the same scanning procedure with the MB PartScan App as described above for type W204.
- Install passenger airbag unit.
Contrary to the work instructions in WIS, it is not necessary to check the supplemental restraint system with XENTRY/DAS following front passenger airbag replacement. Step 12 completes this check.
Nut of front passenger airbag at instrument panel 5 Nm.
- Assemble in reverse order.
- Connect ground line to on-board electrical system battery.
- Turn the transmitter key in the electronic ignition lock to position 1 and check whether the airbag indicator lamp (L, figure 25 or 26) correctly switches off after a few seconds. The SRS check is thus completely ensured after airbag replacement.
Figure 25
Figure 26
Special Tools
126 589 00 10 00
Screwdriver bit
203 589 04 33 00
Removal lever
000 589 52 98 00
Electro Static Discharge (ESD) kit (or locally sourced equivalent)
Note:
- Requested parts must be returned in accordance with the warranty parts return requirements section found in the policy and procedures manual.
- Use the attached hazmat shipping document as a guide for shipping airbags.
Note (regarding WIS documents referenced in this Procedure):
Replacement of parts not listed in the parts table of this Procedure are not claimable under this campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting under warranty.
Primary Parts Information
Qty. | Part Name | Part Number |
As required | Front passenger airbag Type 204 | A 204 860 12 00 05 |
As required | Front passenger airbag Type X204 | A 204 860 12 00 05 |
Note:
- Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: Replace front passenger airbag (02-1525)
Damage Code | Operation Number | Labor Time (hrs.) |
91 940 08 7
|
02-1525 (W 204) | 1.4 |
02-1525 (X 204) | 1.0 |
(Includes: Disconnecting and connecting ground cable of on-board electrical system battery).
Note
Operation Number labor times are subject to change.
Attachment A – SRS Light Diagnosis/Repair Process – Takata Airbag Recall Only
- If Customer does approve repair, charge appropriate portion to MB Select Plus
- If Customer does not approve repair, charge diagnosis time to new “21”Damage Code
Legend
Claim against MB-Select Plus
Claim against Recall
Claim against new “21” damage code
Warranty Documentation Process
- Claim against new “21” damage code
- a) 21664 00 Takata Diagnosis – No Repair
- Up to 2 hours diagnostic time permitted
- Ensure diagnostic time is properly punched on RO
- Ensure RO is documented properly
- Attach RO to warranty claim
URGENT – IMPORTANT SAFETY RECALL 2019050008
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043
May, 2019
|
Dear:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008-2009 C- Class AMG vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules and install a knee bolster on the upper steering column. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. Se www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019050008. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2019030017
This notice applies to your vehicle
VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043
March, 2019
|
Dear:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2011 C-Class and 2012 GLK-Class vehicles, and 2011-2015 SLS Coupe and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 1½ hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019030017. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043
September, 2019
2019090009
|
Dear Mercedes-Benz Owner:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 C- Class and 2010-2012 GLK-Class vehicles, Model Year 2010-2011 E-Class Coupe and Cabriolet vehicles, and Model Year 2012- 2015 SLS Coupes and Roadsters. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019090009. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2019110016
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043
January, 2020
|
2019110016
Dear Dan Selke:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2012-2013 E- Class Coupe and Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your front passenger-side airbag is affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the passenger-side airbag module. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata passenger-side airbag module under Recall Campaign #2019110016. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Many Mercedes-Benz dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. Your authorized Mercedes-Benz dealer can confirm if this is available. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2018100009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043
October, 2018
2018100009
|
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008 – 2009 C-Class vehicles and Model Year 2010 GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and that a second letter will be mailed once parts are available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your driver-side airbag and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 1½ hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2018100009. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz.
Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2020040010
This notice applies to your vehicle VIN:
Replace Front Passenger-side Airbag Module
NHTSA Recall #18V043
April, 2020
2020040010
|
Dear Mercedes-Benz Owner:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2013 C-Class and GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. We previously sent you an interim letter notifying you of this recall and advising you that a second letter would be mailed once parts were available. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your front passenger-side airbag is affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the front passenger or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the passenger-side airbag module. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata passenger-side airbag module under Recall Campaign #2020040010. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
URGENT – IMPORTANT SAFETY RECALL 2019090009
This notice applies to your vehicle VIN:
Replace Driver-side and Front Passenger-side Airbag Modules
NHTSA Recall #16V081, #18V043
November, 2019
2019090009
|
Dear Mercedes-Benz Owner:
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz USA has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2010-2011 E- Class Coupe, and MY2011 E-Class Cabriolet vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. In early 2016, we sent you an interim letter notifying you of this recall, and advising that a second letter would be mailed once parts were available. You may have also received a correction letter, but this is your FINAL letter. Remedy parts are now available for your vehicle.
What is the CONCERN? | Your driver-side and front passenger-side airbags are affected by this recall based on the defect decision of TK Holdings, Inc. (“Takata”). Under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your driver-side and passenger-side frontal airbag inflators may cause the airbag to explode during airbag deployment and could result in sharp metal fragments striking the driver or other occupants, possibly causing serious injury or death. |
What will your DEALER DO? | An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag modules. The steering wheel will not be replaced. This service will be provided free of charge. While the minimum repair time is approximately 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes- Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. You will not be charged for other service or repairs unless so requested. |
What should YOU DO? | Schedule an appointment immediately at your preferred authorized Mercedes-Benz Dealer. See www.mbusa.com/recall for the Dealer Locator. Please mention you are scheduling an appointment to replace the Takata driver-side and passenger-side airbag modules under Recall Campaign #2019090009. Many of our dealers offer free Mobile Service to repair vehicles included in the Takata airbag recall and will repair your vehicle at your home or workplace. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. |
Information for Owners | We encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
Should you have any questions or difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-877-496-3691.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you, but your safety is of utmost concern to Mercedes-Benz. Sincerely,
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when it was done and who repaired it.
- The total cost of the repair expense that is being claimed.
- Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
- Reimbursement will be made by check from your dealer.
Please speak with your dealer concerning this matter. THANK YOU FOR YOUR COOPERATION.
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Takata Recall Campaign – Mobile Repair Incentive | DATE: April 16, 2019 |
Mobile Service Repair Incentive – Passenger Vehicles |
|
MBUSA continues to pursue new ways to increase the recall completion rate for the Takata Airbag recall, and is now adding a Mobile Service Repair Incentive for all Takata Airbag recall repairs. Dealers are now able to claim a $50 incentive for each Takata Recall campaign VIN that is completed. This initiative is contingent upon the availability of airbags for the respective affected vehicles. Please see the Parts section below for important details. | |
Program Overview | |
1. Goal | To continue to help ensure the safety of our customers, and in coordination with the National Highway Traffic Safety Administration (NHTSA), MBUSA is engaging in additional measures to increase the Takata recall completion rates. These measures now include Mobile Service Repair Incentives specific to vehicles affected by the Takata Airbag Recall where the recall is “Open” in VMI.
Mobile Service Repair provides support to customers and minimizes inconvenience for those who are either unable or unwilling to bring their vehicles into an authorized Mercedes-Benz dealer to have the Takata recall completed. |
2. How It Works | 1. Visit the NetStar “Takata” Campaign tab and view the list of affected VINs and Customer contact information for each Takata Recall Campaign in the dealer’s AOI, then verify any addresses in your DMS.
Must check VMI for each VIN for additional OPEN recalls. Check parts inventory of available airbags based on the Part List provided in the respective Recall Campaign Bulletin Work Instructions, and in the attached matrix. If the required airbags are not in Dealer inventory, dealer should order the airbags using the required VIN number to place the order. 2. Enter list of addresses into Google Maps and cluster customers into proximity groups. 3. Contact customers to schedule Mobile Service appointment after airbags are received. 4. Upon recall completion, request Mobile Repair Incentive (vehicles MUST be repaired at a mobile location away from the dealer workshops to qualify for the incentive) per the instructions below. |
3. Claim Submission | The claim submission must include the following:
|
4. Parts | Please verify airbag availability based on customer VINs prior to scheduling Mobile Service appointments.
A repair can be performed on the driver-side airbag campaigns, and driver-side + passenger-side airbag campaigns. Repair times per campaign are reflected in the respective Work Instructions. Takata Airbag Recall Mobile Service repair incentives are available for both driver and passenger-side airbag repairs. |
5. Dealer Incentive | For dealers performing a Takata Airbag Recall Mobile repair, there is a $50 dealer incentive per VIN. It is mandatory that the vehicles are repaired at a mobile location away from the dealer workshops to qualify for the incentive. |
6. Repair Restrictions | Please be advised that restrictions may apply in customer neighborhoods via HOA restrictions or other limitations as well as repair limitations in commercial business areas.
|
7. Hazmat Transport | There are no hazardous material transport rules based on DOT’s Materials of Trade exemption for dealer technicians carrying airbags for repair purposes and not strictly for transport, provided that the total weight of the airbag modules does not exceed 440 lbs.
Please verify that no additional local rules apply. |
8. Notes | Recall information for customers:
|
9. Questions/ FAQ | Any questions, contact:
Q1. Do I have to use a Mobile Van to perform a Takata Mobile Repair? A1. No. A Takata Mobile Repair may also be performed via a dealership Roadside vehicle
Q2. What if a WIFI connection is unavailable and the PartScan APP doesn’t scan and transmit data? A2. Utilize cellular data or, a dealership Hotspot.
Q3. What if vehicles have other OPEN recalls indicated in VMI? A3. Certain recalls may be completed via mobile repair at the time of the Takata Airbag recall repair (see the list below). The customer must be informed of the additional Open recall(s) at the time the appointment is made. Those repairs will not receive any additional incentive, and the standard warranty claim applies.
|
Other Recalls That May Be Open on Affected Takata Vehicles
Baumuster | Recall | Description | Combine with Mobile Repair? |
203 | 2007040005 | Check Engine Control Module Software and Update as Required | Y |
203 | 2007040006 | Check Engine Control Module Software and Update as Required; Check Catalytic Converters and Replace as Required | N |
204 | 2007100002 | Replace Rear Outboard Seat Belts | y |
203, 204, 171, 164, 251 | 2008070001 | Re-code the Software Calibration Number (SCN) | Y |
164 | 2009030003 | Reposition Power Lift Gate Control Module and Replace Right and Left Tail Lamp Unit Seals | Y |
203, 171 | 2009060005 | Software Calibration Number (SCN) Coding – Engine Control Module | Y |
204, 212, 207 | 2010100002 | Check Power Steering Line Connection Fitting | Y |
212 | 2011030004 | Check Vibration Damper, Replace if Necessary | N |
164, 251, 212 | 2011110002 | Check Diesel Fuel Filter, Replace if Necessary | N |
X204, 204, 207, 212 | 2013020002 | Replace Fuel Filter | N |
204 | 2014050001 | Check Tail Lamp Carrier, Replace as Necessary | N |
204, X204 | 2015110002 | Replace Supplemental Restraint System (SRS) Control Module | N |
164, 204, 212.207 | 2017030015 | Perform SCN Coding in Various Control Modules as per DAS/Xentry | Y |
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class) |
DATE: January 19, 2018 |
IMPORTANT TAKATA INFORMATION UPDATE
A new Defect Information Report (DIR) was filed by MBUSA with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, for Takata Recall Phase 3 to include the passenger-side airbag on 132,167 vehicles for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles.
Please review the recall information below.
Since parts are not yet available, under Federal Regulations an interim owner notification letter is required to be mailed within 60 days of the filing. These interim customer notification letters will be mailed starting in Q1 2018.
Recall information for customers:
- Mercedes-Benz specific recall-related information: www.mbusa.com/mercedes/recall
- Mercedes-Benz Customer Assistance Center: 1-877-496-3691
- Industry-wide Takata information: www.nhtsa.gov/recall-spotlight/takata-air-bags
TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207 |
DATE: February 15, 2019 |
IMPORTANT RECALL INFORMATION UPDATE
Due to circumstances beyond our control in replacement parts procurement, MBUSA has filed an extension request with the National Highway Traffic Safety Administration (NHTSA) for the models included in Priority Group 9 of the Takata Recall.
- Please note that these Priority Group 9 Vehicles are located in Zone A States, and include passenger-side airbags (PAB) only.
Daimler continues to work closely with airbag manufacturers to increase availability and optimize the respective launch schedules, and will continue to provide updated information as it becomes available.
Part Availability Look-up Tool
Customers actively following part availability for their vehicle may have questions about the change in availability date. The Part Availability Look-up Tool on www.mbusa.com/recall has been updated to reflect the launch dates shown in the table below.
In response to customer questions, this table may be used to supplement the online tool. Customer letters indicating that the final remedy parts are available will be targeted according to the dates in the table below.
PG9 | |||||
Platform | Model | Position | Model Years | Volumes | New Launch Date |
204 | C-Class | PAB | 2013 | 72,826 | April 30, 2020 |
207 | E-Class Cabriolet | PAB | 2013 | 4,782 | April 30, 2020 |
207 | E-Class Coupe | PAB | 2013 | 4,231 | April 30, 2020 |
X204 | GLK-Class | PAB | 2013 | 21,486 | April 30, 2020 |
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
February 22, 2018
RECALL CAMPAIGN UPDATE
Campaign No. : | Campaign Desc. : | Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE | ||
TBD | PSAB Phase 3 | |||
This is an update about the customer letter mailing date for the Phase 3 TAKATA notification. MBUSA filed a new Defect Information Report (DIR) with the National Highway Transportation Safety Administration (NHTSA) on January 10, 2018, to include the passenger-side airbag for Zone-specific MY09, MY10, and MY13 C-Class, E-Class, GLK-Class, and SLS-Class vehicles. Please review the recall information below. There is no action required until the next NCU is posted and the recall is launched by Priority Group. All newly affected VINs are flagged in VMI as “Pending”. The DIR will be visible on the www.safercar.gov website and may generate questions from customers. | ||||
Background | ||||
Issue | Based on the defect decision of TK Holdings, Inc (“Takata”), in certain front passenger-side airbags produced by Takata used in certain Model Year 2009–2013 Mercedes-Benz vehicles, under specific circumstances, the front passenger-side airbag inflator housing may rupture and explode during deployment due to excessive internal pressure. This condition is more likely to occur if the vehicle has been exposed to high levels of absolute humidity for extended periods of time. A front passenger-side inflator explosion during deployment could result in metal fragments striking the passenger or other occupants, possibly causing serious injury or death. To remedy this concern, an authorized Mercedes-Benz Dealer will replace the front passenger-side airbag on the affected vehicles once parts are available. | |||
Parts | Parts are currently not available. An additional notification will be communicated once the parts are available, and will be based on vehicle Priority Group. | |||
What We’re Doing | An interim customer letter will be mailed to customers with affected vehicles starting February 2018. MBUSA will launch the voluntary recall when parts become available. An authorized Mercedes-Benz dealer will replace the front passenger-side airbag free of charge at that time. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | Model Years 2009 (Zone C only), 2010 (Zone B only) and 2013 (Zone A only) | |||
Vehicle Model | C-Class, E-Class (Coupe/Cabrio), GLK-Class, and SLS-Class | |||
Vehicle Populations | ||||
Total Recall Population | 132,518 (Zone A: 103,518; Zone B: 24,310; Zone C: 4,339) | |||
Dealer Notification (NCU) | ||||
Documentation pertaining to this recall will be received by dealers on: | Friday, January 19, 2018 | |||
Next Steps/Notes | ||||
AOMS/SOMS | This recall may initiate questions from customers and the Media. Please ensure your dealers have read and understand this notice. | |||
NOTES |
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While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
General Information – INTERNAL USE ONLY. DO NOT DISTRIBUTE
- Ensure that every dealership associate is aware of the Takata recall, the Dealer Resource Package, and that customer-facing associates provide transparent information to customers.
- Refer to VMI in NetStar to determine which units in your inventory are affected by this safety recall. All vehicles with affected passenger-side airbags are flagged, and are titled “PC PSAB” or “PSAB Phase 3” with a status of “Pending”.
- Run a VMI check on all vehicles brought into your Service department to determine if they are affected by any recall.
- Always act with the principles of Customer Experience in mind.
- We have updated the mbusa.com/recall website to provide airbag part availability based on current registered State, Model Year, and Model. This will allow customers and dealers to look up general airbag replacement part availability independent of VIN. The output table below on the right will display which airbags are affected, and when the replacement airbag(s) will be available. Visit the website and select the respective information from the dropdown tables to see the airbag availability date. (See Part Availability Tool pictures below)
MY13, MY10, MY09 vehicles in certain Zones are being added (see defined Zones on the following page).
FAQ’s – INTERNAL USE ONLY. DO NOT DISTRIBUTE
Is this recall comparable to similar recalls being conducted by other Manufacturers? Yes. This expanded recall campaign involves the Takata PSPI-2 or SPI (passenger-side) inflators.
What is the Inflator?
The inflator is a device contained within the airbag assembly. It contains solid propellant wafers that are ignited in the event airbag deployment is necessary. When ignited, the wafers combust and create an inert gas that inflates the airbag.
What other brands of airbags are installed in Mercedes-Benz vehicles?
Various suppliers are used, and the driver-side airbag modules with integral inflators are generally specific to each model or model line. Other suppliers include Autoliv and TRW.
My SRS lamp is on now; will the dealer repair my car with the same affected part?
An illuminated SRS lamp can be caused by numerous components or even low battery voltage. An authorized Mercedes-Benz dealer is best suited to diagnose and repair your vehicle as soon as possible if the SRS light is illuminated.
If a customer requests it, can the driver or passenger airbag be disabled?
No. Federal Regulations prohibit airbag disablement. Also, as a leader in the safety field, we believe that the driver and passengers are always safer with the protection of the airbag when a collision event warrants a deployment. The airbag is designed to supplement the seatbelt and other restraint components. For these reasons, we will not authorize dealers to disable airbags.
Can I get a loaner vehicle or alternate transportation until the parts are ready?
This recall was launched as a precautionary measure and there is no reason to stop driving your vehicle.
I’m willing to stay in my car, but what is Mercedes-Benz going to do for me given this inconvenience? We will attempt to minimize any inconvenience and will inform the vehicle owners when parts are available. Please understand that this issue affects the entire automobile industry and is not simply a specific Mercedes-Benz issue.
I demand that another type of airbag brand (not Takata) is installed in my car. Will you do this?
Each Airbag needs to meet strict US crash and safety design requirements. Each Airbag design must be certified for the application. Therefore, it is not a simple change of supplier. We do not have other suppliers producing inflators to replace affected Takata-supplied PSDI-5, PSPI-2 and SDI inflators.
Where can a customer have the recall work completed?
Interim letters will be mailed in Q1 2018, notifying owners of status, and a second letter will be mailed when parts are available. With the receipt of the second letter, our customers will be asked to contact their local authorized MercedesBenz dealership to arrange for an appointment to complete the repair.
Do I have to wait for a recall repair letter before I can have my vehicle fixed for this recall?
Yes. We are in the process of obtaining the necessary parts to launch the recall. Once they are available, you will be sent a second letter asking you to schedule an appointment with your authorized Mercedes-Benz dealer to perform the repair.
Do I need my owner letter to have the remedy performed?
No, you do not need the owner letter to have this recall completed.
How does a customer know whether their vehicle is affected by the recall?
Any customers who are potentially affected will be mailed an interim letter. Customers can always check if their vehicle is affected by entering their VIN into the following site: http://www.mbusa.com/mercedes/recall
I’m in the military overseas with vehicle. If my car is affected by this recall, how do I get it taken care of?
Overseas military personnel will receive notices like U.S. customers, and they will be similarly directed when to schedule the remedy service with their authorized Mercedes-Benz dealer.
How does Mercedes-Benz obtain my mailing address?
Mercedes-Benz utilizes the services of an industry provider who obtains mailing information for Recalls based upon each state’s Department of Motor Vehicles (DMV) registration or title information for the vehicle. It is important to keep both your registration and title ownership and address information updated with your corresponding state’s DMV and dealer. If you lease your vehicle, the lessor appears as the owner of your vehicle, and will receive the Recall notification. To comply with Federal Regulations, it is the responsibility of the lessor to forward a copy of the notice to the lessee within 10 days of receipt.
How will the repair be communicated to MB customers in the US?
When an adequate inventory of replacement parts becomes available, a second owner notification letter will be mailed to owners of registered vehicles in high risk areas, i.e., oldest affected vehicles in high absolute humidity areas. As replacement part supply increases, the owners of remaining affected vehicles will be notified.
When will parts be available?
Daimler AG, the manufacturer of Mercedes-Benz vehicles, is working with Takata and NHTSA, within the guidelines of the NHTSA Coordinated Remedy Program to secure parts for the recall repair. At this point we do not have information regarding when those parts will become available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, Federal Regulation requires auto manufacturers to notify the government promptly—regardless of parts availability.
Are there any vehicle symptoms that would indicate I should stop driving the car or take to a dealer?
No. There is no symptom that would indicate if your vehicle has an air bag inflator that is potentially at risk of rupturing during deployment in a crash.
Do I need to drive differently until my vehicle is repaired?
No. Continue to drive with your seatbelt fastened and properly seated.
Are there concerns with other airbags in the vehicle?
No. This condition only applies to the driver and/or front passenger airbag inflator (check your VIN on www.mbusa.com/mercedes/recall). Other Takata airbags in the vehicle are not affected by this condition.
What makes Mercedes-Benz airbags safer than other affected Takata airbags?
There have been no incidences of an airbag rupture in any Mercedes-Benz vehicles.
I spend my winters in south Florida and have done so for the past 10 years, but my car is registered in a northern state. Why shouldn’t my car have a higher priority?
The data collected and examined by NHTSA demonstrates that long-term exposure to combined high heat and humidity creates the risk that a Takata inflator is likely to rupture. A vehicle that “winters” in a hot and humid location is not subjected to the same sustained periods of heat and humidity as a vehicle that has been driven in these conditions year-round for a prolonged period.
What is the expected impact or risks related to this issue?
In a crash where the air bag system deploys, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.
What types of repairs or replacements are needed?
Authorized Mercedes-Benz Dealerships will replace the affected driver-side and/or passenger-side airbag on the affected vehicles when parts become available.
How long does this replacement take?
Replacement is estimated to take up to about an hour (driver-side), and up to three hours for the passenger-side airbag, depending on the model.
Why are other models not included?
Other models are not included because this recall pertains specifically to vehicles equipped with the Takata PSDI-5 or SDI, and PSPI-2 and SPI inflators.
When did Daimler become aware of this potential issue? How long has Daimler been aware of this issue? Daimler was informed that Takata submitted a “Defect Information Report” to NHTSA on January 25, 2016, reporting a potential safety defect on SDI and PSDI-5 airbag inflators. On May 16, 2016, Takata submitted an additional “Defect Information Report” (DIR) to NHTSA that included PSPI-2 passenger-side airbag inflators. On January 3, 2017, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. On January 2, 2018, Takata submitted another DIR that included additional PSPI-2 passenger airbag inflators. We are not aware of any cases with the failure mode reported by Takata on SDI, PSDI-5, SPI, or PSPI-2 airbag inflators in any of our vehicles.
What costs will be incurred by the customer?
When replacement parts become available, the airbag replacement will be conducted free of charge to customers.
Can I continue to drive my vehicle?
Yes. Daimler is not aware of a ruptured inflator in any of its vehicles associated with this recall. However, when you receive a letter asking you to have this service performed by an authorized Mercedes-Benz dealer, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Why are only certain vehicles affected within a specific production range?
The affected vehicles were identified based on the “Defect Information Report” submitted by Takata.
How does this recall differ from previous airbag recalls from other OEM’s? If there isn’t a difference, why is the recall only happening now?
The recalls until this point affected different Takata inflators. For more information on the Takata industry wide situation, please visit this site: https://www.safercar.gov/rs/takata/index.html
Are loaner cars available to owners of recalled cars who are waiting for parts?
No. Since we haven’t had any instances of this occurring in our vehicles and are doing the recall in an abundance of caution, there is no reason to offer a loaner vehicle.
What specific models are impacted for the passenger-side airbag?
Included are various 2009 -2013 Mercedes-Benz models including C-Class, E-Class Coupe and Cabrio, GLKClass, and SLS.
Which Models and MY’s are affected in the Phase 3 passenger-side airbag recall? See vehicle chart below. However, please remember to always check VMI!
Model | Zone A | Zone B | Zone C |
C250 | 2013 | ||
C250 COUPE | 2013 | ||
C300 | 2010 | 2009 | |
C300 4MATIC | 2013 | 2010 | 2009 |
C350 | 2013 | 2009 | |
C350 4MATIC COUPE | 2013 | ||
C350 COUPE | 2013 | ||
C63 AMG | 2013 | 2010 | 2009 |
C63 AMG COUPE | 2013 | ||
E350 4MATIC COUPE | 2013 | ||
E350 CABRIO | 2013 | ||
E350 COUPE | 2013 | 2010 | |
E550 CABRIO | 2013 | ||
E550 COUPE | 2013 | 2010 | |
GLK350 4MATIC | 2013 | 2010 | |
GLK250 BlueTec 4MATIC | 2013 | ||
GLK350 RWD | 2013 | 2010 | |
SLS AMG CABRIO | 2013 | ||
SLS AMG COUPE | 2013 |
Why are other Mercedes-Benz models not included?
Only vehicles equipped with the Takata PSPI-2 or SPI inflator are included.
Have there been any reported injuries from faulty airbags in Mercedes-Benz vehicles?
We are not aware of any incidences with the affected inflators in Mercedes-Benz or Freightliner vehicles.
Can you guarantee me the airbag will not deploy inadvertently?
The issue with the recalled Takata PSPI-2 and SPI inflators does not result in inadvertent airbag deployments.
Rather, the issue concerns the potential for a rupture during deployment. Visit your authorized MercedesBenz dealer if your vehicle’s SRS light is illuminated. Please remember too that a properly functioning airbag system is designed to supplement, not replace, the seatbelt in protecting occupants in a crash.
What injuries can I expect if the airbag deploys?
For the affected Takata PSPI-2 and SPI inflators only, in a crash in which an air bag deployment is necessary, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.
17 Affected Products
Vehicles
MAKE | MODEL | YEAR |
MERCEDES BENZ | C250 | 2013 |
MERCEDES BENZ | C300 | 2009-2010, 2013 |
MERCEDES BENZ | C350 | 2009, 2013 |
MERCEDES BENZ | C63 AMG | 2009-2010, 2013 |
MERCEDES BENZ | E350 | 2010, 2013 |
MERCEDES BENZ | E550 | 2010, 2013 |
MERCEDES BENZ | GLK250 | 2013 |
MERCEDES BENZ | GLK350 | 2010, 2013 |
MERCEDES BENZ | SLS | 2013 |
35 Associated Documents
Manufacturer Notices(to Dealers,etc)- January 19, 2018 – IMPORTANT TAKATA INFORMATION UPDATE
RCMN-18V043-0286.pdf 444.136KB
Manufacturer Notices(to Dealers,etc)- July 9, 2018 RE: Takata Recall Campaign Priority Group (PG) UPDATE PG4 MY08-09 (W204) C-Class Zone A PG5 Various Models/MY’s
RCMN-18V043-2897.pdf 184.281KB
Manufacturer Notices(to Dealers,etc)- February 22, 2018 Takata Recall – Phase 3 Notification Passenger-side Airbag – UPDATE
RCMN-18V043-8940.pdf 298.173KB
Manufacturer Notices(to Dealers,etc)- August 20, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG6 Various Models/MY’s Zone Non-A
RCMN-18V043-2074.pdf 180.382KB
Manufacturer Notices(to Dealers,etc)- August 28, 2018 RE: Takata Recall Campaigns Warranty and Training Information
RCMN-18V043-4849.pdf 155.249KB
Manufacturer Notices(to Dealers,etc)- January 19, 2018 – RE: Takata Recall – Phase 3 Passenger-side Airbag – Expanded Model Years 2009-2013 (Zone Specific) Model 204, X204, 207, 197 (C-Class, C-Class Coupe, GLK-Class, E-Class Coupe/Cabrio, SLS-Class)
RCMN-18V043-4508.pdf 444.136KB
Manufacturer Notices(to Dealers,etc) – October 29, 2018 RE: Recall Campaign 2018100009 Takata Priority Group 5 Phase 2 All Zones Replace Driver-side and Passenger-side Airbags Certain MY10 W207 (E-Class Coupe), MY08-09 204 (CClass), and MY 2010 X204 (GLK-Class) vehicles
RCMN-18V043-1024.pdf 3418.224KB
Manufacturer Notices(to Dealers,etc)- April 10, 2018 – RE: Takata Recall Campaigns 2018030001 and 2016090001 Warranty and Training Information
RCMN-18V043-9076.pdf 433.342KB
Manufacturer Notices(to Dealers,etc)- December 3, 2018 – RE: Takata Recall Campaign Priority Group (PG) UPDATE PG7 Various Models/MY’s
RCMN-18V043-1032.pdf 166.853KB
Manufacturer Notices(to Dealers,etc)- )- RE: Takata Recall Campaign Priority Group (PG) UPDATE PG9 MY13 204,X204, 207
RCMN-18V043-5196.pdf 177.562KB
Recall Quarterly Report #1, 2018-4
RCLQRT-18V043-3081.PDF 211.147KB
Manufacturer Notices(to Dealers,etc)- RE: Takata Recall Campaign – Mobile Repair Incentive
RCMN-18V043-2320.pdf 118.778KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V043-6623.pdf 408.647KB
Recall Quarterly Report #2, 2019-1
RCLQRT-18V043-6015.PDF 211.251KB
Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2019030017 Takata PG5 DRIVER and PASSENGER AIRBAG Zone A Certain MY11 W204 (C-Class), MY12 X204 (GLK-Class), and MY 2011-2015 SLS Coupes and Roadsters vehicles
RCMN-18V043-9382.pdf 3161.184KB
ISSUED Owner Notification Letter(Part 577)- 5/31/19
RCONL-18V043-1193.pdf 131.645KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V043-4252.pdf 106.083KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019050008 Takata PG4 and PG5 DRIVER and PASSENGER AIRBAGs
RCMN-18V043-1724.pdf 3166.474KB
Recall Quarterly Report #4, 2019-3
RCLQRT-18V043-0009.PDF 211.44KB
Recall Quarterly Report #3, 2019-2
RCLQRT-18V043-3584.PDF 211.336KB
Recall Quarterly Report #5, 2019-4
RCLQRT-18V043-5803.PDF 211.561KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V043-5976.pdf 318.882KB
Remedy Instructions and TSB
RCRIT-18V043-6053.pdf 1287.935KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Update 2019110016 Takata PG 7&9 Front Passenger-Side Airbags
RCMN-18V043-8624.pdf 4399.783KB
Remedy Instructions and TSB
RCRIT-18V043-1295.pdf 1293.292KB
Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Launch Notification 2020040010 Takata PG9 Front Passenger-Side Airbags
RCMN-18V043-3549.pdf 4318.829KB
Remedy Instructions and TSB
RCRIT-18V043-0400.pdf 1239.571KB
ISSUED Owner Notification Letter(Part 577)- 11/6/19
RCONL-18V043-8491.pdf 306.374KB
Manufacturer Notices(to Dealers,etc)
RCMN-18V043-0379.pdf 3214.099KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification 2019090009 Takata PG6 DRIVER and PASSENGER AIRBAGs
RCMN-18V043-4460.pdf 1945.545KB
Recall 573 Report – Amendment 3
RCLRPT-18V043-3787.PDF 229.786KB
ISSUED Owner Notification Letter(Part 577)- September 2019
RCONL-18V043-4824.pdf 300.217KB
Remedy Instructions and TSB
RCRIT-18V043-0284.pdf 3094.011KB
Recall Quarterly Report #6, 2020-1
RCLQRT-18V043-1698.PDF 211.654KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V043-6626.pdf 325.57KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V043&docType=RCL
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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