2022100017
2022100018
2022100019
Update Park Lock Function
This is to notify you of an initial Recall Campaign to update the park lock function on approximately 118,083 MY19-22 Mercedes-Benz
Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Issue
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans has determined that on certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator’s manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software of various control units (among others ESP and transmission control unit) on the affected vehicles.
Parts
The remedy is not yet available
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
An owner notification letter to be mailed in November, 2022.
Frequently Asked Questions
1. What is the issue? A component of the park lock system might wear due to specific driver parking practices and could then impair a safe parking of the vehicle.
2. What vehicles are impacted? All 907 Sprinters with a manual parking brake and 7-speed automatic transmission.
3. What does the fix look like? The software of various control units (among others ESP and transmission control unit) will be updated on the affected vehicles.
4. How does this issue impact vehicles currently at the plant or VPC or in transit to the United States? These units are affected as well, but have been segregated into a different population.
5. When will the fix be available for units currently in dealer inventory? The fix for vehicles in dealer inventory is anticipated to be available in Q1 2023.
(RC)Update Park Lock Function
Model 907
Model Year 2019-2022
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2022 Update Park Lock Function (Software Update) DATE: October, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : 2022100017 Update Park Lock Function 2022100018 2022100019 PDV2790611 PDV2790612 PDV2790613 This is to notify you of an initial Recall Campaign to update the park lock function on approximately 118,083 MY19-22 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans has determined that on certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator’s manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software of various control units (among others ESP and transmission control unit) on the affected vehicles. Parts The remedy is not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2022 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 118,083 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in November, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Frequently Asked Questions 1. What is the issue? A component of the park lock system might wear due to specific driver parking practices and could then impair a safe parking of the vehicle. 2. What vehicles are impacted? All 907 Sprinters with a manual parking brake and 7-speed automatic transmission. 3. What does the fix look like? The software of various control units (among others ESP and transmission control unit) will be updated on the affected vehicles. 4. How does this issue impact vehicles currently at the plant or VPC or in transit to the United States? These units are affected as well, but have been segregated into a different population. 5. When will the fix be available for units currently in dealer inventory? The fix for vehicles in dealer inventory is anticipated to be available in Q1 2023.
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