Vehicle Rollaway from Guide Bushing Fatigue – 2019-2022 Mercedes-Benz Sprinter

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October 21, 2022 NHTSA CAMPAIGN NUMBER: 22V796000

Vehicle Rollaway from Guide Bushing Fatigue

Vehicle rollaway increases the risk of a crash.

 

NHTSA Campaign Number: 22V796

Manufacturer Daimler Vans USA, LLC

Components POWER TRAIN

Potential Number of Units Affected 124,305

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

 

Remedy

Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Vans Recalls

 


Frequently Asked Questions

1. What is the issue? A component of the park lock system might wear due to specific driver parking practices and could then impair a safe parking of the vehicle.

2. What vehicles are impacted? All 907 Sprinters with a manual parking brake and 7-speed automatic transmission.

3. What does the fix look like? The software of various control units (among others ESP and transmission control unit) will be updated on the affected vehicles.

4. How does this issue impact vehicles currently at the plant or VPC or in transit to the United States? These units are affected as well, but have been segregated into a different population.

5. When will the fix be available for units currently in dealer inventory? The fix for vehicles in dealer inventory is anticipated to be available in Q1 2023.

 


December, 2022

Update Park Lock Function

2022120008
2022120007
2022120006

This is to notify you of a Recall Campaign Launch to update the park lock function on approximately 115,115 MY19-22 MercedesBenz Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until repaired.

 

Issue

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has determined that on certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in accordance with parking instructions in the operator’s manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. Thus, the risk of an accident could increase.

 

What We’re Doing

MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic Stability Program Module, and Transmission Control Unit) on the affected vehicles.

 

Remedy

The software is available

 

Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this notification until the vehicle has been repaired.

 


Group 27
CODE: 22V2790611

SM27.19-D-0041SG
15.12.2022

Update control unit software (code: 22V2790611, acc. no.: 27 906 11)

Model 907 with transmission 722.9

 


Group 27
CODE: 22V2790612

SM27.19-D-0042SG
15.12.2022

Update control unit software (code: 22V2790612, acc. no.: 27 906 12)

Model 907 with transmission 722.9

 


Group 27
CODE: 22V2790613

SM27.19-D-0043SG
15.12.2022

Update control unit software (code: 22V2790613, acc. no.: 27 906 13)

Model 907 with transmission 722.9

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In December 2021, MBAG identified a factor that may contribute to the rare occurrence of a park lock function error or enhance the related rollaway risk (i.e.: the “Park Lock Support” (“PLS”) function). Although no clear and specific technical root cause for the rare phenomenon was identified at that time, a recall was launched in early 2022 to remove the PLS function from the subject vehicles.

Based on those findings, MBAG further investigated into the root cause. To assist in the investigation, MBAG purchased vehicles reported to have experienced rolling when the shift indicator was in “P”, and shipped those vehicles to Germany for further testing and analysis.

The first vehicle was tested in February 2022. During test drives, no malfunction of the park lock system was detected on this vehicle.

In order to further investigate possible influence of wear within the park lock system, MBAG carried out continuing and intensive tests through April 2022.

In parallel, MBAG repeatedly tested a transmission removed from a complaint vehicle, and conducted further test drives in May 2022. Again, no malfunction of the park lock system was observed.

In May and June 2022, sporadic malfunctions of the park lock were detected by MBAG engineers during intensive testing and analysis of a returned vehicle. This sporadic malfunction was reproducible during controlled testing.

Through September 2022, MBAG carried out further testing of disassembled transmissions.

After further intensive testing and analysis, MBAG determined in October 2022 that the above described rare and temporary park lock function error might be caused by specific wear patterns on the guide bushing in the transmission. The analyses concluded that such wear patterns are influenced by a combination of driver parking practices and low-speed ratcheting of the parking pawl when “P” is activated while the vehicle is moving at a low speed.

 

On October 14, 2022, MBAG determined that a potential safety risk cannot be ruled out. In an abundance of caution MBAG has decided to take additional measures to eliminate the remaining identified rolling risk and conduct a recall.

 


32 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER SPRINTER 1500 2019-2022
FREIGHTLINER SPRINTER 2500 2019-2022
FREIGHTLINER SPRINTER 3500 2019-2022
FREIGHTLINER SPRINTER 4500 2019-2022
MERCEDES-BENZ SPRINTER 1500 2019-2022
MERCEDES-BENZ SPRINTER 2500 2019-2022
MERCEDES-BENZ SPRINTER 3500 2019-2022
MERCEDES-BENZ SPRINTER 4500 2019-2022

 


15 Associated Documents

Chronology Report

RMISC-22V796-1578.pdf 198.335KB

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Defect Notice 573 Report

RCLRPT-22V796-1480.PDF 217.046KB

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Recall Acknowledgement

RCAK-22V796-1156.pdf 652.625KB

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Recall 573 Report – October 24, 2022

RCLRPT-22V796-3860.PDF 217.098KB

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Recall 573 Report – November 4, 2022

RCLRPT-22V796-3510.PDF 214.621KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V796-4145.pdf 845.309KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V796-0370.pdf 1111.579KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V796-8850.pdf 2257.71KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V796-1212.pdf 2121.805KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V796-0253.pdf 128.489KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-22V796-0800.pdf 119.007KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V796-1529.pdf 192.797KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V796-6239.pdf 354.018KB

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Recall Quarterly Report #1, 2023-1

RCLQRT-22V796-3351.PDF 211.149KB

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Recall Quarterly Report #2, 2023-2

RCLQRT-22V796-4084.PDF 211.248KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V796&docType=RCL

 


1 Associated Investigation

Vehicle Rolls Away While in Park
NHTSA ID: PE21019
Dated opened: August 2, 2021

The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) opened this PE after receiving 11 Vehicle Owner Questionnaires (VOQs) alleging that Model Year (MY) 2019 Mercedes-Benz (MB) Sprinter vans, configured for use as Amazon delivery vehicles or ambulances, roll away shortly after being shifted to park using the Auto-P function. A rollaway vehicle with no operator behind the steering wheel could potentially strike pedestrians, moving or parked vehicles or buildings, resulting in injury, fatality and/or property damage.

Analysis of data provided by MB in response to the ODI Information Request (IR) letter showed a high failure rate. Following discussions with ODI about the failures, MB decided to conduct a safety recall. On December 15, 2021, Daimler Vans USA, LLC filed recall 21V-972 covering 48,400 model year (MY) 2019-2020 Mercedes-Benz (MB) Sprinter vans.

With recall 21V-972, this investigation is closed. The affected vehicle population determined by MB is Sprinter vehicles (VS30, Platform 907) produced between June 5, 2018 and November 30, 2020 with a manual parking brake and a 7-speed automatic transmission that was manufactured between May 1, 2018 and October 31, 2019, in the Hedelfingen transmission plant in Germany.

Further use of Agency resources does not appear to be warranted. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

The ODI reports cited above can be reviewed at:http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAIDusing the following complaint identification numbers: 11360500, 11404893, 11404894, 11360505, 11404417, 11405798, 11405804, 11404969, 11404838, 11404891, 11415509, 11428353, 11428296, 11298470, 11428219, 11405803, 11427068, 11428216, 11428296, 11429905, 11447877, 11452051

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light CarDAQ-Plus 3
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light Autel (AULMF2534) MaxiFlash Pro
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light RAP2 OEM J2534 Remote Reprogramming Tool
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Vehicle Rollaway from Guide Bushing Fatigue - 2019-2022 Mercedes-Benz Sprinter | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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