Check Mounting of Rear Door Trim Bar – 2020-2022 Mercedes-Benz GLE-Class & GLS-Class

September 12, 2022 NHTSA CAMPAIGN NUMBER: 22V680000

Rear Door Window Trim Bars May Detach

Detached trim bars may cause a road hazard and increase the risk of a crash or injury.

 

NHTSA Campaign Number: 22V680

Manufacturer Mercedes-Benz USA, LLC

Components STRUCTURE

Potential Number of Units Affected 161,000

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.

 

Remedy

Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters are expected to be mailed November 11, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Mercedes-Benz has a Recall

 


Check Mounting of Rear Door Trim Bar

This is to notify you of the Recall Campaign launch to check the mounting of the rear door trim bar on 161,000 Model Year (“MY”) 2020-2022 GLE-Class and GLS-Class (W167 and X167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on October 14, 2022.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2022 GLE-Class and GLS-Class (167, X167 platform) vehicles, the fastening of the rear door window trim bars might not meet current production specifications. Under certain driving conditions, the trim bar might separate from the vehicle while driving. This might pose a risk of injury for other road users and increase the risk of a crash.

 

What We’re Doing

MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the installation of the trim bars on the rear door windows and rework them, if necessary.

 

Parts

The remedy is available and can be performed. Replacement rate is approximately .2%

 

Customer Notification Timeline

Customer letters will be mailed approximately on October 28, 2022.

 


Check Mounting of Rear Door Trim Bar 

Check/test procedure A 

1. Lower side window on the right and left rear doors.

 

2. Check whether right and left window dividers (A, Figure 1) are seated tightly.

To do so, grasp the window divider in the upper area with your hand (Figure 1) and support it with your thumb on the fixed window (see Figure 2).

Then pull the window divider outward carefully (approx. 100 N / 22.5lbs of force) and check whether it is seated tightly.

The window divider must not work loose.

Ensure that the window divider is not jammed under the trim bar on the window frame

(B, Figure 2). This could cause a test error with regard to the holding ability of the trim element on the window divider. A gap of 1 mm from the window divider (A) to the window frame (B) is normal.

 

a. Window divider (A) works loose: Carry out check/test procedure B.

b. Window divider (A) does not work loose: End measure.

 

Check/test procedure B 

If window divider is loose.

 

1. Remove window divider completely and check holder for window divider on frame of triangular window.

If no damage is visible, reinstall window divider and check again whether it is tightly seated

 

a. Holder for window divider broken: Carry out work procedure.

b. Holder for window divider not broken: End measure. Includes: Re-assembly of window divider

 

Work Procedure

1. Replace corresponding triangular window of rear door with loose window divider.

One or multiple holders for the window divider on the frame of the triangular window are broken (Figure 4).

 

Primary Parts Information

Qty. Part Name Part Number
As required (1) Triangular window of left rear door *
As required (1) Triangular window of right rear door *

*Determine the triangular window of the rear door according to the vehicle identification number in the parts job in the XENTRY Portal.

 


Chronology of Defect/Noncompliance Determination Supplement for ODI 22-00855-28422-10

In March 2021, MBAG received isolated field reports from the US that trim bars were loose or had detached from a vehicle during driving. MBAG commenced an investigation, and began to retrieve damaged parts from the field for analysis. As part of that analysis, MBAG determined that the window trim detachments were not the result of a design or product specification error.

In an earlier recall, the design of the trim attachment had been modified to address this potential occurrence. In analyses in May-June 2021, MBAG determined that the parts involved in the current incidents were not subject to prior recall, and had been produced after the design change was implemented. In the summer of 2021, further analyses were conducted in order to determine the failure mechanism for the re-designed parts. These analyses suggested that certain rework measures in the vehicle assembly plant (which included a removal and re-installation of the trim bars) may not have been performed according to current production specifications. To mitigate that possibility, the company added a further manual “pull check” to the production process, and revised relevant work instructions in July 2021.

In July 2021, the documentation of the rework processes for different assembly lines were analyzed from the responsible production plant, including an effort to determine if a particular worker or assembly group may have caused such deviation.

From August through December 2021, MBAG continued its investigation and close review, attempting to pinpoint the timing and point in the process in which above mentioned errors may have occurred. However, due to a lack of sufficient documentation of rework that was directly carried out on the assembly line, MBAG was not able to identify or further limit specific factors.

In December 2021, the company implemented a further preventive measure consisting of an additional check with a pull check tool following installation of the trim bars on the assembly line. In an abundance of caution, at the end of January 2022, an additional process quality audit at the assembly line was implemented in order to ensure any installation process error was eliminated.

In March 2022, MBAG conducted a series of analyses and tests to identify potentially affected vehicles.

In parallel, MBAG conducted various test drives to determine what external factors, influences (e.g. automated car washes) and circumstances might result in a trim bar detaching from the vehicle. Because the production and rework errors appeared to be sporadic and did not follow a clear pattern,

In the summer of 2022 MBAG focused on determining the population and scope of potentially affected vehicles.

On September 2, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall.

MBAG is currently aware of 75 related warranty claims/field reports/service reports received from October 08, 2019 to July 18, 2022 in the US. MBAG is not aware of any claims of crashes, injuries, or other third party damage as a result of this occurrence.

 


19 Affected Products

Vehicles

MAKE MODEL YEAR
MERCEDES-BENZ AMG GLE53 2021-2022
MERCEDES-BENZ AMG GLE63S 2021
MERCEDES-BENZ AMG GLS63 2021
MERCEDES-BENZ GLE350 2020-2022
MERCEDES-BENZ GLE400E 2021
MERCEDES-BENZ GLE450 2020-2022
MERCEDES-BENZ GLE580 2020-2021
MERCEDES-BENZ GLS450 2020-2022
MERCEDES-BENZ GLS580 2020-2021
MERCEDES-BENZ MAYBACH GLS600 2021

 


4 Associated Documents

Chronology Supplement

RMISC-22V680-3218.pdf 153.984KB

RMISC-22V680-3218

 


Defect Notice 573 Report

RCLRPT-22V680-9736.PDF 249.239KB

RCLRPT-22V680-9736

 


Recall Acknowledgement

RCAK-22V680-6145.pdf 645.276KB

RCAK-22V680-6145

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V680-8440.pdf 168.565KB

RCMN-22V680-8440

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V680&docType=RCL

 


 

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Last update on 2022-11-15 / Affiliate links / Images from Amazon Product Advertising API

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