NHTSA Campaign Number: 17V627
Manufacturer Mercedes-Benz
USA, LLC.
Components AIR BAGS
Potential Number of Units Affected 495,290
Inadvertent Driver Air Bag Deployment
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver’s air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Remedy
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Greg Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: New Recall Campaign – Steering Column Ground
Certain Model Year 2012– 2018 vehicles Model 117, 156, 205, 253, 204, 207, 212, and 242ed platform vehicles (CLA, GLA, C, GLC, GLK, E, B electric). |
DATE: October 16, 2017 |
IMPORTANT NEW RECALL INFORMATION
Please see below and the attached document for the subject new recall campaign.
This is to notify you of a new Recall Campaign for certain Model Year 2012–18, Model 117, 156, 205, 253, 204, 207, 212, and 242ed platform vehicles (CLA, GLA, C, GLC, GLK, E, B electric). The Recall Campaign is not yet visible on the www.safercar.gov website but may generate questions from the media or customers. Affected vehicles will be flagged in VMI on Monday, October 16, 2017.
What is the recall about:
Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that certain B electric, C, E, CLA, GLA, GLC, GLK vehicles (242, 246, 204, 205, 207, 212, 117, 156, 253 platform) have insufficient electrical grounding in certain steering components.
In rare instances, if the insufficiently grounded components are exposed to an electrostatic discharge, and the steering column module clock spring is broken (due to wear), this could lead to an inadvertent deployment of the driver airbag. A broken clock spring will illuminate the SRS warning light as well as display a warning message in the instrument cluster so customers are advised
– as with any illumination of the SRS light – to bring the vehicle into the dealership to be diagnosed.
1. How many vehicles are affected?
Approximately 495,000 vehicles are affected. A very small number – less than 1% of affected vehicles – are anticipated to experience the issue.
2. Which Models and Model Years are affected?
| Model** | MY Range |
|---|---|
| B-Class electric(242) | 2014 – 17 |
| C-Class(204) | 2012 – 14 |
| C-Class(205) | 2015 – 18 |
| CLA(117) | 2014 – 18 |
| GLA(156) | 2015 – 18 |
| GLK(X204) | 2013 – 15 |
| GLC(253) | 2016 – 18 |
| E-Class(212) | 2012 – 16 |
| E-Class(207) | 2014 — 17 |
| **Not all model variants within each listed class are affected. Check VMI | |
3. What should a customer do if the SRS light comes on?
Owners should always take their vehicle to an authorized Mercedes-Benz Dealer if an SRS illuminates so the dealer can determine the cause.
4. Can customers continue to drive their car?
Yes. Any time the SRS light comes on, we recommend that customers take their vehicle to a Mercedes-Benz dealer for diagnosis. Unless the SRS light comes on, there’s not a problem.
5. Is this related to the Takata airbag recall?
No. The recall is not related to the Takata recall and is a completely separate topic.
6. Are vehicles affected globally?
Yes.
7. Are other OEMs included in this recall?
We are not aware of any other OEMs included in this recall.
Any questions not included in this notice should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
October 16, 2017
NEW RECALL CAMPAIGN NOTIFICATION
WITH RETAIL HOLD
| Campaign No. : | Campaign Desc. : | Steering Control Module Ground |
| tbd | PEND SCM GROUND | |
| This is to notify you of a new Recall Campaign for certain Model Year 2012–18, Model 117, 156, 205, 253, 204, 207, 212, and 242ed platform vehicles (CLA, GLA, C, GLC, GLK, E, B electric). Please review the recall information below. The Recall Campaign is
not yet visible on the www.safercar.gov website but may generate questions from the media or customers. Affected vehicles will be flagged in VMI on Monday, October 16, 2017. | ||
| Background | ||
|
Issue | Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that certain B-/C-/E-Class and CLA, GLA, GLC, GLK vehicles (242, 246, 204, 205, 207, 212, 117, 156, 253 platform) have insufficient electrical grounding in certain steering components. In rare instances, if the insufficiently grounded components are exposed to an electrostatic discharge, and the steering column module clock spring is broken (due to wear), this could lead to an inadvertent deployment of the driver airbag. A broken clock spring will illuminate the SRS warning light as well as display a warning message in the instrument cluster so customers are advised – as with any illumination of the SRS light – to bring the vehicle into the dealership to be diagnosed. | |
| What We’re Doing | MBUSA will conduct a voluntary recall campaign to add sufficient grounding to the steering components on the
affected vehicles. | |
| Parts | Remedy parts are not yet available. We are working with DAG and suppliers to obtain parts as soon as
possible. | |
| Vehicles Affected | ||
| Vehicle Model Year(s) | Certain 2012-2018 models below | |
| Vehicle Model | CLA(117), GLA(156), C(204,205), GLK(X204), GLC(253), E(207,212), B electric(242) | |
| Vehicle Populations | ||
| Total Recall Population | Approx. 495,000 | |
| Total Vehicles in Dealer
Inventory | 6,430 (wholesale status), 20,964 (Dealer inventory demo/loaner/CPO).
VIN lists of affected vehicles by dealer will be forwarded to each dealer via AOM | |
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new B-Class (electric drive), CLA, GLA, GLK, C, E, , or GLC vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once remedy parts are available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo.
Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. | ||
| Next Steps/Notes | ||
| Customer Notification Timeline | Customer interim notification letters will be mailed during November 2017. Final customer notification letters will be mailed when remedy parts are available, approximately one week after the recall launch to the dealers. | |
| AOMS/SOMS | AOMs –Please forward this notice to your dealers ASAP to ensure they are informed, as well as the dealer specific VIN list of affected vehicles in dealer inventory. | |
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||
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