Check Level Sensor Linkage Rear Axle – 2021 Mercedes-Benz GLB-Class

SEOCONTENT-START

Recall Campaign Initial Notification

DATE: May 16, 2022

Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT NEW RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Check Level Sensor Linkage Rear Axle MY21 GLB-Class (247 platform) DATE: May 16, 2022 Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification May 16, 2022 Campaign No. : NHTSA ID Campaign Desc. : Check Level Sensor Linkage Rear Axle TBA 22V314 22P2197518 This is to notify you of the new Recall Campaign to check the level sensor linkage for the rear axle on 88 Model Year (“MY”) 2021 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 16, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLB (247 platform) vehicles, the level sensor linkage on the rear axle might not have been installed correctly. In this case, the leveling of the headlamp system could calibrate in the opposite direction if the rear seat, trunk or third row of seats were loaded appropriately. Subsequently, glare to oncoming traffic cannot be ruled out, which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the level sensor linkage for the rear axle on the affected vehicles and rework it, if necessary. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model GLB-Class Vehicle Populations Total Recall Population 88 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 GLB-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately two weeks after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

**************************************************************************************************************

Recall Campaign Launch Notification

Date: May 27, 2022

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Check Level Sensor Linkage Rear Axle MY21 247 (GLB-Class) Date: May 27, 2022 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Campaign No. : NHTSA ID Campaign Desc. : Check Level Sensor Linkage Rear Axle 2022050011 22V314 22P3594804 This is to notify you of a Recall Campaign launch regarding the Level Sensor Linkage Rear Axle on 88 Model Year (“MY”) 2021 247 (GLB-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 27, 2022. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLB-Class (247 platform) vehicles, the level sensor linkage on the rear axle might not have been installed correctly. In this case, the leveling of the headlamp system could calibrate in the opposite direction if the rear seat, trunk or third row of seats were loaded appropriately. Subsequently, glare to oncoming traffic cannot be ruled out, which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the level sensor linkage for the rear axle on the affected vehicles and rework it, if necessary. Parts Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model GLB-Class Vehicle Populations Total Recall Population 88 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 GLB-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on June 10, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022050011, May 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLB-Class (247 platform) Model Year 2021 Check Level Sensor Linkage Rear Axle Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLB-Class (247 platform) vehicles, the level sensor linkage on the rear axle might not have been installed correctly. In this case, the leveling of the headlamp system could calibrate in the opposite direction if the rear seat, trunk or third row of seats were loaded appropriately. Subsequently, glare to oncoming traffic cannot be ruled out, which could increase the risk of a crash. An authorized Mercedes-Benz dealer will check the level sensor linkage for the rear axle on the affected vehicles and rework it, if necessary. Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 88 vehicles are affected. Order No. P-RC-2022050011 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022050011 Check installation position of link rod of right rear axle level sensor, correct if necessary Check/test procedure 1. Lift vehicle with vehicle lift. For basic data, see AR00.60-P-1006A. 2. Check installation position of link rod of right rear axle level sensor (A, figure 1). The installation position of the link rod (B) of the right rear axle level sensor (A) must be installed as shown in figure 2 (OK picture)! The figure 3 (not OK picture) represents an incorrect installation position! Figure 1 Figure 2 (OK picture) Figure 3 (NOK picture) a. If the Installation position of the link rod is not OK: Carry out work procedure. b. If the installation position of the link rod is OK: End measure. 3 P-RC-2022050011 Work Procedure 1. Release link rod from the right rear axle level sensor. For basic data, see AR82.10-P-0005MFA. 2. Position the link rod and right rear axle level sensor. Spacer ring is seated directly under the connecting flange of the upper oil line! 3. Secure link rod of the right rear axle level sensor. For basic data, see AR82.10-P-0005MFA. 4. Perform function test of automatic beam range control. For basic data, see AP82.10-P-8250EW. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 35 948 04 02-0344 Check installation position of the link rod of the right rear axle level sensor Includes: Lift and lower vehicles with the vehicle lift 0.1 02-0345 Correct installation position of the linking rod of right rear axle level sensor (after check) Includes: Perform function test of automatic beam range control 0.3 Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

**************************************************************************************************************

June, 2022 This notice applies to your vehicle, VIN: Check Level Sensor Linkage Rear Axle NHTSA Recall ID: 22V314 • Remedy parts are now available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealership as soon as possible. • This repair will be provided FREE of charge. Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists on certain Model Year (“MY”) 2021 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the issue? On certain MY 2021 GLB-Class vehicles, the level sensor linkage on the rear axle might not have been installed properly, which could affect the headlight leveling function. Subsequently, improperly leveled headlights may project a glare, which can impact other drivers and increase the risk of a crash. What will your Mercedes-Benz Dealership do? An authorized Mercedes-Benz dealer will check the level sensor linkage on the rear axle on the affected vehicles and rework, as necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. Steps to take. • Find your nearest authorized Mercedes-Benz dealership at mbusa.com/recall to schedule your recall repair. • Please mention you are scheduling an appointment for Mercedes-Benz Recall Campaign 2022050011 • You may be asked for your VIN, which for your convenience is located at the top of this letter. • Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability We apologize for any inconvenience this may have caused and look forward to taking care of this important safety recall immediately. Sincerely, Mercedes-Benz USA What if I no longer own or drive the vehicle or would like to update my contact information? In the event you need to update your contact information or have updates concerning the vehicle, please visit mbusa.com/recalls (or scan the QR Code to the left) and submit your VIN using our VIN recall lookup tool and filling out the “Recall Contact Information” section on the website. If possible, please provide any contact information of the current owner/driver so we can contact them. Additional Information for Owners: A VIN-based recall lookup tool is available at mbusa.com/recalls, which can be used to check whether a vehicle has been subject to a safety recall, or had the remedy performed. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealership. Should an authorized Mercedes-Benz dealership be unable to address your concerns please contact us at 1-(800) FOR­ MERCEDES (1-800-367-6372). We are always happy to hear from you. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, Pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll­ free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-314 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Mercedes-Benz USA, LLC JUN 13, 2022 NHTSA Recall No. : 22V-314 Manufacturer Recall No. : 2022050011 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 88 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz GLB 250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB-Class 88 vehicles. The recall population was determined through production and diagnostics records. Vehicles not affected have the correct level sensor linkage connection according to current production specifications. Production Dates : APR 20, 2021 – APR 28, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLB (247 platform) vehicles, the level sensor linkage on the rear axle might not have been installed correctly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the leveling of the headlamp system could calibrate in the opposite direction if the rear seat, trunk or third row of seats were loaded appropriately. Subsequently, glare to oncoming traffic cannot be ruled out, which could increase the risk of a crash. Description of the Cause : Due to a deviation in the rework process, the level sensor linkage on the rear axle might not have been installed according to current production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure sm. Part 573 Safety Recall Report 22V-314 Page 2 Involved Components : Component Name 1 : Level Sensor Linkage Component Description : Level Sensor Linkage Component Part Number : A2473204604 Supplier Identification : Component Manufacturer Name : KHT-Fahrzeugteile GmbH Address : Industriestrasse 13 Grevenbroich Foreign States 41516 Country : Germany Chronology : In the mid of July 2021, MBAG launched initial investigations based on an internal finding. From end of July 2021 onwards, a plant rework campaign was implemented in order to check and rework all potentially affected vehicles, which were still accessible by MBAG. In August and September 2021, a remedy and a possibility for future error prevention was developed. At the same time it was concluded that the level sensor linkage might not have been installed according to specifications during a vehicle rework process. From October 2021 onwards, possible consequences as well as relevant regulations for vehicles in the field were analyzed. These investigations together with several test drives starting in December 2021and tests on the headlamp test bench starting in January 2021 were performed until April 2022. In parallel, further analyses were performed to identify if any vehicles in the field might be affected. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. On May 2, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-314 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the level sensor linkage on the affected vehicles and rework, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Installed level sensor linkage according to current production specifications. A2473204604 Level Sensor Linkage A change in the rework procedures ensures that this issue can no longer occur from July 30, 2021 onwards Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 16, 2022. Owners will be notified of the voluntary recall campaign on June 10, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 16, 2022 – NR Planned Owner Notification Date : JUN 10, 2022 – NR * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-314 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Mercedes-Benz USA, LLC MAY 09, 2022 NHTSA Recall No. : 22V-314 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 88 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz GLB 250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB-Class 88 vehicles. The recall population was determined through production and diagnostics records. Vehicles not affected have the correct level sensor linkage connection according to current production specifications. Production Dates : APR 20, 2021 – APR 28, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLB (247 platform) vehicles, the level sensor linkage on the rear axle might not have been installed correctly. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, the leveling of the headlamp system could calibrate in the opposite direction if the rear seat, trunk or third row of seats were loaded appropriately. Subsequently, glare to oncoming traffic cannot be ruled out, which could increase the risk of a crash. Description of the Cause : Due to a deviation in the rework process, the level sensor linkage on the rear axle might not have been installed according to current production specifications. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the failure sm. Part 573 Safety Recall Report 22V-314 Page 2 Involved Components : Component Name 1 : Level Sensor Linkage Component Description : Level Sensor Linkage Component Part Number : A2473204604 Supplier Identification : Component Manufacturer Name : KHT-Fahrzeugteile GmbH Address : Industriestrasse 13 Grevenbroich Foreign States 41516 Country : Germany Chronology : In the mid of July 2021, MBAG launched initial investigations based on an internal finding. From end of July 2021 onwards, a plant rework campaign was implemented in order to check and rework all potentially affected vehicles, which were still accessible by MBAG. In August and September 2021, a remedy and a possibility for future error prevention was developed. At the same time it was concluded that the level sensor linkage might not have been installed according to specifications during a vehicle rework process. From October 2021 onwards, possible consequences as well as relevant regulations for vehicles in the field were analyzed. These investigations together with several test drives starting in December 2021and tests on the headlamp test bench starting in January 2021 were performed until April 2022. In parallel, further analyses were performed to identify if any vehicles in the field might be affected. MBAG can confirm there are no warranty claims, field or service reports, and other information (such as the numbers of deaths and/or injuries) related to this defect in the USA. On May 2, 2022, MBAG determined that a potential safety risk cannot be ruled out and decided to conduct a recall. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-314 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz dealer will check the level sensor linkage on the affected vehicles and rework, if necessary. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since none of the involved vehicles would have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Installed level sensor linkage according to current production specifications. A2473204604 Level Sensor Linkage A change in the rework procedures ensures that this issue can no longer occur from July 30, 2021 onwards Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 16, 2022. Owners will be notified of the voluntary recall campaign before July 8, 2022. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 16, 2022 – NR Planned Owner Notification Date : JUL 08, 2022 – NR * NR – Not Reported

SEOCONTENT-END