Update Rear View Camera Software – 2019-2021 Mercedes-Benz Sprinter

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IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Update Rear View Camera Software NHTSA Recall #22V181 June, 2022 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that certain Model Year 2019-2021 Mercedes-Benz Sprinter vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records indicate that your vehicle is included in the affected population of vehicles. On certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. A rearview camera image that does not display right away might impair rear visibility which could increase the risk of a crash. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications. Unfortunately, the software to remedy this issue is not yet available. We are working to obtain the necessary software to correct this condition as quickly as possible. As the software becomes available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, pursuant to the law 49 U.S.C. Chapter 301, you may submit a written complaint to Administrator, National Highway Traffic Safety Administration,1200 New Jersey AVE SE., Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153); or go to http://www.safecar.gov. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • Your vehicle is not compliant with Federal Motor Vehicle Safety Standards. • Remedy software is not yet available for your vehicle. • We will contact you again once the software is available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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I IMPORTANT SAFETY RECALL I July 2022 – IMPORTANT SAFETY RECALL This notice applies to your vehicle VIN: Update Rear View Camera Software NHTSA Recall ID: 22V281 • Your vehicle is not compliant with a Federal Motor Vehicle Safety Standard • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • The software update will be provided free of charge. Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has determined that certain Model Year 2019-2021 Mercedes-Benz Sprinter vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111 “Rear Visibility.” Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? The display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the exist ing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. A rearview camera image that does not display right away might impair rear visibility, which could increase the risk of a crash. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Sprinter dealer will update the rearview camera software to current product specifications. The software update could take approximately 30 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Met ris dealer at your earliest convenience. To locate the nearest Mercedes-Benz Metris dealer, visit https://www.mbvans.com/en /dealers or call 1-800 FOR-MERCEDES ( 1-800-367-6372). Please mention you are scheduling an appointment to update rear view camera software under Recall Campaign #2022040011 . If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following page for more information. A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/en/recall-information. Should you have any questions or encounter any difficulty regarding this recall campaign, please contact an authorized Mercedes-Benz Metris dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. If t his is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee wit hin 10 business days to comply with Federal Regulations. IMPORTANT VIN If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I Last Name, First Name I I I I Street City I I I I Email Address I I I I Phone (numbers only) I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I ■ ■ ■ State ZIP I I I I I I I I I I I I I I I I I I Mobile (numbers only) ———————————– ————————————————— Date Signature * * * * PLEASE DO NOT DETACH. RETURN COMPLETE LmER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I I I I I Apt I I I I I Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement. Original or clear copy of all receipts, invoices and/or repair orders that show: • The name and address of the person who paid for the repair. • The Vehicle Identification Number (VIN) of the vehicle that was repaired. • What problem occurred, what repair was done, when it was done and who repaired it. • The total cost of the repair expense that is being claimed. • Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt). • Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

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Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2021 Update Rear View Camera Software DATE: May, 2022 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Internal Campaign No. : Campaign Desc. : Update Rear View Camera Software 2022040016p PDGKOMRUE This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications. Parts Software is not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2019-2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 11,522 Dealer Inventory 4 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in June, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-281 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : JUN 09, 2022 NHTSA Recall No. : 22V-281 Manufacturer Recall No. : VS3KOMRUE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 12,086 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the display function of the rearview camera might be impaired. FMVSS 1 : NR Part 573 Safety Recall Report 22V-281 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. a rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up which might impair rear visibility which could increase the risk of a crash. Description of the Cause : Due to a deviation in the development process of the supplier, the software for the rearview camera might not meet current product specifications. Identification of Any Warning that can Occur : Before the issue occurs, the driver would not receive a warning due to the nature of the failure mechanism. When the issue occurs, the driver might notice that the central display would either continue to display the existing screen image or display a black screen with a message indicating the inoperability of the rearview camera to display an image. Involved Components : Component Name 1 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A2139027817 Component Name 2 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A0009022059 Supplier Identification : Component Manufacturer Name : Magna Electronics Europe GmbH & Co OHG Address : Kurfürst-Eppstein-Ring 9 Sailauf Foreign States 63877 Country : Germany Part 573 Safety Recall Report 22V-281 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020. For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing. While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition. Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software. In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance. On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall. During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner dealer will update the software for the rearview camera to current product specifications. “Pursuant to 49 C.F.R. § 577.11, MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.” How Remedy Component Differs from Recalled Component : Updated rearview camera software according to current product specifications. Part 573 Safety Recall Report 22V-281 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Remedy Part: Software Rearview Camera – A0009020660 Identify How/When Recall Condition was Corrected in Production : A change in the software of the supplier ensures that this issue can no longer occur in vehicle production from June 1, 2020 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in June 2022. Copies of communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 06, 2022 – JUN 06, 2022 Planned Owner Notification Date : JUN 13, 2022 – JUN 13, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-281 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : APR 27, 2022 NHTSA Recall No. : 22V-281 Manufacturer Recall No. : VS3KOMRUE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 12,086 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2021 FREIGHTLINER SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2019-2021 MERCEDES BENZ SPRINTER Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined through production records. Vehicles outside of the recall population have the rearview camera software according to current product specifications. Production Dates : APR 12, 2018 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30), the display function of the rearview camera might be impaired. FMVSS 1 : NR Part 573 Safety Recall Report 22V-281 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. a rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up which might impair rear visibility which could increase the risk of a crash. Description of the Cause : Due to a deviation in the development process of the supplier, the software for the rearview camera might not meet current product specifications. Identification of Any Warning that can Occur : Before the issue occurs, the driver would not receive a warning due to the nature of the failure mechanism. When the issue occurs, the driver might notice that the central display would either continue to display the existing screen image or display a black screen with a message indicating the inoperability of the rearview camera to display an image. Involved Components : Component Name 1 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A2139027817 Component Name 2 : Software-Rear View Camera Component Description : Software-Rear View Camera Component Part Number : A0009022059 Supplier Identification : Component Manufacturer Name : Magna Electronics Europe GmbH & Co OHG Address : Kolumbusstr. 1 Sindelfingen Foreign States 71063 Country : Germany Part 573 Safety Recall Report 22V-281 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020. For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing. While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition. Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software. In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance. On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall. During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue. Description of Remedy : Description of Remedy Program : An authorized Mercedes-Benz or Freightliner dealer will update the software for the rearview camera to current product specifications. “Pursuant to 49 C.F.R. § 577.11, MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.” How Remedy Component Differs from Recalled Component : Updated rearview camera software according to current product specifications. Part 573 Safety Recall Report 22V-281 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Remedy Part: Software Rearview Camera – A0009020660 Identify How/When Recall Condition was Corrected in Production : A change in the software of the supplier ensures that this issue can no longer occur in vehicle production from June 1, 2020 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in June 2022. Copies of communications will be provided when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JUN 06, 2022 – JUN 06, 2022 Planned Owner Notification Date : JUN 13, 2022 – JUN 13, 2022 * NR – Not Reported

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