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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Service Campaign Notification Model 907 (Sprinter) Model Year 2019-2020 Update head unit control unit software |
DATE: November, 2021 |
IMPORTANT SERVICE CAMPAIGN INFORMATION
Campaign No. : | Campaign | Update head unit control software | |
2021110004 | VS3DIBANZ | ||
This is to notify you of the upcoming Service Campaign to update the head unit control software on approximately 653 MY1920 Mercedes-Benz Sprinter vans. All affected VINs will be flagged as “OPEN” in VMI. | |||
Background | |||
Issue | Mercedes-Benz AG, the manufacturer of Sprinter vehicles, determined that an incompatible software may have been received for the head unit in certain vehicles as part of a software upgrade. As a result, a fault message might appear and the Digital Operator’s Manual might not be shown in the central display when the Digital Operator’s Manual is called up after the software upgrade. | ||
What We’re Doing | MBUSA is conducting a service campaign. An authorized Mercedes-Benz Sprinter dealer will update the head unit control software. | ||
Parts | Software is available. | ||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2019-2020 | ||
Vehicle Model | Sprinter, VS30 / Platform 907 | ||
Vehicle Populations | |||
Total Vehicles | 653 | ||
Dealer Inventory | 2 | ||
Next Steps/Notes | |||
AOMS/SOMS | Please ensure your dealers have read and understand this notice. | ||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. |
Campaign No. 2021110004 November, 2021
TO: | ALL MERCEDES-BENZ CENTERS |
SUBJECT: | Model 907 Model Year 2019-2020 Update head unit control unit software |
Mercedes-Benz AG, the manufacturer of Sprinter vehicles, determined that an incompatible software may have been received for the head unit in certain vehicles as part of a software upgrade. As a result, a fault message might appear and the Digital Operator’s Manual might not be shown in the central display when the Digital Operator’s Manual is called up after the software upgrade.
An authorized Mercedes-Benz Sprinter dealer will update the head unit control unit software.
Prior to performing this Service Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Approximately 653 vehicles are affected.
Order No. V-SC-2021110004
SEOCONTENT-START
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1hr 54 923 65 VS3DIBANZ
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1hr 54 923 65 VS3DIBANZ
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1hr 54 923 65 VS3DIBANZ
L 02 2457 Operations: Extra work for updating …. …. ……
control unit software for increased data volume
0.1hr 54 923 65 VS3DIBANZ
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
SM82.85-D-0083-01AAA
SM82.85-D-0083-01AAB
Affected vehicles: Update software
of head unit control unit (code:
VS3DIBANZ, acc. no.: 54 923 65)
Model 907.### ## as of 000354 up
to 249628
Affected vehicles: Update software
of head unit control unit (code:
VS3DIBANZ, acc. no.: 54 923 65)
Model 910.### ## as of 000772 up
to 249430
Update software
2 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
V-SC-2021110004 1
3 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
4 Update head unit control unit
software.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
The process may last several
hours.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
2 V-SC-2021110004
SEOCONTENT-END
Update Headunit Control Unit
Model 907
Model Years 2019 – 2020
https://www.startekinfo.com/service/download-document/outside/226015/
https://static.oemdtc.com/Recall/V-SC-2021110004.pdf
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Application:Support most all of J2534 compatible software, most all of for software, ECU reprogramming in J2534 mode with programming voltage, supply software for diagnosing J1979 compatible vehicles.
- Material:VNCI (Vehicle network communication interface) is a device that works between diagnostic software and vehicle. It is compatible with J2534 Passthru and for .
- Advantage:Support J2534 and for mode in one device, and has automatic switch mode, more speedup, faster communication and reprogramming.VNCI J2534 for Nano protocol configuration include, for ISO15765, for ISO9141, for ISO14230, for J1850 PWM( supports IFR and 2X speed modes), for J1850 VPW (supports 4x speed mode).
- Easy to install:More stability, never let you down while reprogramming, portable and convenient, small package and easy to carry.
- Best Experience :We strive to provide you with the best quality products and the best customer experience.We try our best to meet your requirements.Please check the product information carefuly berore buying to aviod making mistakes.
- 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
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- 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
- 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
- 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API
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