Fender Liner May Damage Brake Hose – 2021 Mercedes-Benz Sprinter

SEOCONTENT-START

IMPORTANT SAFETY RECALL INTERIM NOTICE This notice applies to your vehicle VIN: Replace Front Brake Hoses and Fender Liners NHTSA Recall #21V933 December, 2021 Dear Valued Mercedes-Benz Sprinter Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. MBAG has determined that on certain Sprinter vehicles, the rear portion of the fender liner on the front axle could contact and chafe the brake hose. This could lead to a loss of brake fluid and result in diminished brake performance and an extension of the vehicle’s stopping distance, which could increase the risk of a crash. Note that the loss of significant brake fluid volume will result in an illumination of the warning indicator in the instrument cluster. An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them and trim the corresponding fender liner. Unfortunately, the parts to remedy this issue are currently not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As the parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz Sprinter dealer to have the recall completed free of charge. Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A vehicle identification number (VIN)-based recall lookup tool on our MBUSA.com website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA • A safety defect exists in your vehicle. • Remedy parts are not yet available for your vehicle. • We will contact you again once parts are available. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600

**************************************************************************************************************

I IMPORTANT SAFETY RECALL I March, 2022 – IMPORTANT SAFETY RECALL NOTICE 2022020013 This notice applies to your vehicle VIN: Replace Front Brake Hoses and Check Fender Liners NHTSA Recall #21V933 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charce. Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. ~ What is the issue? MBAG has determined that on certain Sprinter vans, the rear portion of the fender liner on the front axle could contact and chafe the brake hose. If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake flu id. Over time, if the operator ignores the brake fluid warning indicator and continues to operate the vehicle until the brake fluid empties, the stopping distance may lengthen which could increase the risk of a crash. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them. Additionally, the corresponding fender liner will be checked and modified accordingly on the respective side. Steps to take. For addit ional information and to schedule an appointment, please contact your preferred, authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate the nearest Mercedes-Benz Sprinter dealers visit https: //www.mbvans.com or call 1-800 FOR-MERCEDES (1 -800-367-6372). Please mention you are scheduling an appointment to replace front brake hoses and check the fender liners under Recall Campaign #2022020013. This could take up to 4 hours. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions, please contact your authorized Mercedes-Benz Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Mercedes-Benz Group AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 I IMPORTANT SAFETY RECALL I Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situat ion without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the t oll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ LEASE, VEHICLE RETURNED □ SCRAPPED □ SOLD □ STOLEN □ OTHER _________ _ □ NEW OWNER INFORMATION OR □ MY NEW NAME OR ADDRESS IS: Last Name, First Name …………… ___._____._____._____._ …………… _____.____.____._____._._____. …………… ____.____.___._____._ …………… ■ ………………………… St reet Apt ……………_ ___.____.___.____._. ……………………….._ _____.____.____.____._____._____._. ………………………■ . …………..■ . ………….._ _._____.____ City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————- ———————————————– Mercedes-Benz USA, LLC @ A Mercedes-Benz Group AG Company One Mercedes-Benz Drive , Sandy Springs, GA 30328 Phone: (770) 705-0600

**************************************************************************************************************

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Year 2021 Replace Front Brake Hoses & Fender Liners DATE: December, 2021 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign No. : Campaign Desc. : Replace Front Brake Hoses and Fender Liners 2021120002 PDGBAURAVE This is to notify you of an initial Recall Campaign to replace front brake hoses and fender liners on approximately 85 MY21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles, the rear portion of the fender liner on the front axle could contact and chafe the brake hose. If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could contact and chafe the brake hose, which could lead to the loss of brake fluid. Over time, if the operator ignores the brake fluid warning indicator and continues to operate the vehicle until the brake fluid empties, the stopping distance may lengthen which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them. Additionally, the corresponding fender liner will be modified accordingly on the respective side. Parts Parts are not yet available Vehicles Affected Vehicle Model Year(s) Model Year 2021 Vehicle Model Sprinter VS30, Platform 907 Vehicle Populations Total Recall Population 85 Dealer Inventory 0 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter to be mailed in December, 2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-933 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : DEC 08, 2021 NHTSA Recall No. : 21V-933 Manufacturer Recall No. : VS3BAURAVE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 98 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ Sprinter Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Based on the identification of a production error and analysis of the production information, the affected population was determined to be Sprinter (VS30, Platform 907) vehicles produced from March 30, 2021 to May 4, 2021 in the Charleston, SC plant. Production Dates : MAR 30, 2021 – MAY 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 FREIGHTLINER Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the identification of a production error and analysis of the production information, the affected population was determined to be Sprinter (VS30, Platform 907) vehicles produced from March 30, 2021 to May 4, 2021 in the Charleston, SC plant. Production Dates : MAR 30, 2021 – MAY 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter platform 907 vehicles (VS30) the rear part of the fender liner on the front axle could touch and chafe the brake hose. FMVSS 1 : NR Part 573 Safety Recall Report 21V-933 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could make contact with the brake hose, which could lead to chafing of the brake hose and the loss of brake fluid. Over time, if the operator were to ignore the brake fluid warning indicator and continue to operate the vehicle until the brake fluid runs dry, this could extend the vehicle’s braking distance and increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : The driver may observe extended braking pedal travel and a soft brake pedal. The instrument cluster will indicate low brake fluid through illumination of a red warning message. Involved Components : Component Name 1 : Brake Hose Component Description : Brake Hose Front Axle Left/Right Component Part Number : A9074284200 Component Name 2 : Fender Liner Component Description : Fender Liner Left Component Part Number : A9076840200 Component Name 3 : Fender Liner Component Description : Fender Liner Right Component Part Number : A9076840300 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 21V-933 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : On March 18, 2020 MBAG launched recall number 20V181 concerning the subject “Brake hose front axle and fender liner” covering approximately 48,775 VS30 Sprinter vehicles (platform 907). The remedy proceeded in several phases, as MBAG plants in Germany and in the US went through process and design revisions to optimize the solution. During a Customer Product Audit (CPA) in the Charleston plant in April 2021, a Sprinter vehicle was determined to have a similar production error: the fender liner on the front axle touched and thus could chafe the brake hose. MBAG initiated an investigation, and as a precautionary measure, immediately quarantined potentially affected in-production Sprinter Platform 907 vehicles. The Charleston plant inspected all vehicles quarantined for this potential error, and released them for sale after remedying the error. The investigation determined that after the final design deviation approval in 2020, there was a delay in fully implementing that final change in the Charleston plant. The resulting fender liner-shell mismatch caused the fender liner to chafe against the brake line in some vans produced in Charleston. In June 2021, MBAG started an additional analysis to determine the period and the potentially affected vehicle population. Based on this analysis, on November 24, 2021, MBAG decided that a safety related concern could not be ruled out for approximately 98 vans produced at the Charleston plant in the spring of 2021. As a result, MBAG will initiate a recall of affected VS30 Sprinter vehicles. Description of Remedy : Description of Remedy Program : Mercedes-Benz customers affected by this measure will be informed about the recall and the necessary next steps in writing and will receive advance notice through an interim customer notification. An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them and trim the corresponding fender liner. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them and trim the corresponding fender liner. Part 573 Safety Recall Report 21V-933 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : In May 2021, it was ensured in the Charleston plant that fender liner and brake hose are mounted in the correct position. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in January 2022. A copy of all communications will be provided to NHTSA when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JAN 17, 2022 – JAN 17, 2022 Planned Owner Notification Date : JAN 24, 2022 – JAN 24, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-933 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Vans USA, LLC Submission Date : DEC 08, 2021 NHTSA Recall No. : 21V-933 Manufacturer Recall No. : VS3BAURAVE Manufacturer Information : Manufacturer Name : Daimler Vans USA, LLC Address : One Mercedes-Benz Drive Sandy Springs GA 30328 Company phone : 8777628267 Population : Number of potentially involved : 98 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 MERCEDES BENZ Sprinter Vehicle Type : Body Style : VAN Power Train : NR Descriptive Information : Based on the identification of a production error and analysis of the production information, the affected population was determined to be Sprinter (VS30, Platform 907) vehicles produced from March 30, 2021 to May 4, 2021 in the Charleston, SC plant. Production Dates : MAR 30, 2021 – MAY 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 FREIGHTLINER Sprinter Vehicle Type : Body Style : Power Train : NR Descriptive Information : Based on the identification of a production error and analysis of the production information, the affected population was determined to be Sprinter (VS30, Platform 907) vehicles produced from March 30, 2021 to May 4, 2021 in the Charleston, SC plant. Production Dates : MAR 30, 2021 – MAY 04, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on certain Sprinter platform 907 vehicles (VS30) the rear part of the fender liner on the front axle could touch and chafe the brake hose. FMVSS 1 : NR Part 573 Safety Recall Report 21V-933 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If the distance between the fender liner and the brake hose is not sufficient, the front wheel suspension could make contact with the brake hose, which could lead to chafing of the brake hose and the loss of brake fluid. Over time, if the operator were to ignore the brake fluid warning indicator and continue to operate the vehicle until the brake fluid runs dry, this could extend the vehicle’s braking distance and increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : The driver may observe extended braking pedal travel and a soft brake pedal. The instrument cluster will indicate low brake fluid through illumination of a red warning message. Involved Components : Component Name 1 : Brake Hose Component Description : Brake Hose Front Axle Left/Right Component Part Number : A9074284200 Component Name 2 : Fender Liner Component Description : Fender Liner Left Component Part Number : A9076840200 Component Name 3 : Fender Liner Component Description : Fender Liner Right Component Part Number : A9076840300 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 21V-933 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : On March 18, 2020 MBAG launched recall number 20V181 concerning the subject “Brake hose front axle and fender liner” covering approximately 48,775 VS30 Sprinter vehicles (platform 907). The remedy proceeded in several phases, as MBAG plants in Germany and in the US went through process and design revisions to optimize the solution. During a Customer Product Audit (CPA) in the Charleston plant in April 2021, a Sprinter vehicle was determined to have a similar production error: the fender liner on the front axle touched and thus could chafe the brake hose. MBAG initiated an investigation, and as a precautionary measure, immediately quarantined potentially affected in-production Sprinter Platform 907 vehicles. The Charleston plant inspected all vehicles quarantined for this potential error, and released them for sale after remedying the error. The investigation determined that after the final design deviation approval in 2020, there was a delay in fully implementing that final change in the Charleston plant. The resulting fender liner-shell mismatch caused the fender liner to chafe against the brake line in some vans produced in Charleston. In June 2021, MBAG started an additional analysis to determine the period and the potentially affected vehicle population. Based on this analysis, on November 24, 2021, MBAG decided that a safety related concern could not be ruled out for approximately 98 vans produced at the Charleston plant in the spring of 2021. As a result, MBAG will initiate a recall of affected VS30 Sprinter vehicles. Description of Remedy : Description of Remedy Program : Mercedes-Benz customers affected by this measure will be informed about the recall and the necessary next steps in writing and will receive advance notice through an interim customer notification. An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them and trim the corresponding fender liner. Pursuant to 49 C.F.R. § 577.11(e), Daimler Vans does not plan to provide notice about pre-notice reimbursement to owners since all involved vehicles remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : An authorized Mercedes-Benz Sprinter dealer will check the condition and clearance of the brake hoses and, if necessary, replace them and trim the corresponding fender liner. Part 573 Safety Recall Report 21V-933 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : In May 2021, it was ensured in the Charleston plant that fender liner and brake hose are mounted in the correct position. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign approximately in January 2022. A copy of all communications will be provided to NHTSA when available. Owners will be notified approximately one week after the recall launches to dealers. Planned Dealer Notification Date : JAN 17, 2022 – JAN 17, 2022 Planned Owner Notification Date : JAN 24, 2022 – JAN 24, 2022 * NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END