Update MBUX System Configuration – 2021 Mercedes-Benz EQS-Class & S-Class

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IMPORTANT SAFETY RECALL 2022010003 This notice applies to your vehicle, VIN: Mercedes-Benz USA, LLC January, 2022 Dear Mercedes-Benz Owner: Update MBUX System Configuration NHTSA Recall #21V931 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certa in Model Year (“MY”) 202 1-2022 EQS-Class and S-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized Mercedes-£enz dealer from your smartphone, scan the QR code to the left Information for Owners In certain Model Year (“MY”) 2021-2022 EQS-Class and S-Class vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. In this case, several functions and applications (e.g. TV, digital owner’s manual) may not be disabled while driving, as intended. This would allow vehicle occupants to activate t hose functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. An authorized Mercedes-Benz dealer will update the MBUX system configuration. Th is service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair t ime can be less than 1 hour, your dealer can provide you with a better estimate of t he overall t ime for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle, which may increase the required working t ime. For additional information, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are asking about the “MBUX system configuration updatett under Recall Campaign #2022010003. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID- 19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/ recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I I Last Name, First Name I I I I I I I I I I I ■ I I Street Apt I I ■ ■ I I I City State ZIP I I I I I I I I Email Address I I I I Phone (numbers only) Mobile (numbers only) Date Signature * * ** PLEASE DO NOT DETACH. RETURN COMPLETE LITTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

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Recall Campaign Launch Notification

DATE: January 21, 2022

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX System Configuration MY21-22 223, and 297 (EQS-Class, and S-Class) DATE: January 21, 2022 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification January 21, 2022 Campaign No. : NHTSA ID Campaign Desc. : Update MBUX System Configuration 2022010003 21V931 22P5495413 This is to notify you of the Recall Campaign Launch to update the configuration of the MBUX system on 35 Model Year (“MY”) 2021-2022 EQSClass and S-Class (223, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 21, 2022. Background Issue Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 SClass (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the MBUX system configuration in the affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2021-2022 Vehicle Model EQS-Class, and S-Class Vehicle Populations Total Recall Population 35 Total Vehicles in Dealer Inventory 1 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 EQS-Class, and S-Class in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 EQS-Class, and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on January 25, 2022. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2022010003, January 2022 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model S-Class and EQS (223,297 platform) Model Year 2021-2022 Update MBUX System Configuration Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. An authorized Mercedes-Benz dealer will update the MBUX system configuration in the affected vehicles. Prior to performing this Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 35 vehicles are affected. Order No. P-RC-2022010003 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2022010003 Reset head unit control unit to manufacturer default settings Model 223; 297 Work Procedure 1. Switch on ignition. 2. Carry out the following click sequence in MBUX: MBUX Home button  Settings  System  Reset (see operator’s manual). If the MBUX is reset to the manufacturer default settings, personalized settings not related to a user profile must be set again. Known user profiles must be signed into again. __________________________________________________________________________________________________ Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 54 954 13 02-0490 Reset MBUX to manufacturer default settings 0.1 h Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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Recall Campaign Initial Notification

DATE: December 6, 2021

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update MBUX System ConfigurationMY21-22 223, and 297 (EQS-Class, and S-Class) DATE: December 6, 2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification December 6, 2021 Campaign No. : NHTSA ID Campaign Desc. : Update MBUX System Configuration TBA 21V931 21P2197454 This is to notify you of the new Recall Campaign regarding configuration driver distraction on 227 Model Year (“MY”) 2021-2022 EQS, and S-Class (223, and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on December 6, 2021. Background Issue Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. Mercedes-Benz AG will update the configuration on the MBAG server that connects with potentially affected vehicles in the United States. Parts Remedy is not available at this time Vehicles Affected Vehicle Model Year(s) 2021-2022 Vehicle Model EQS-Class, and S-Class Vehicle Populations Total Recall Population 227 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 EQS-Class, and S-Class in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 EQS-Class, and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters may be mailed approximately one week after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Notification

DATE: January 28, 2022

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN UPDATE NO DEALER ACTION REQUIRED – VEHICLES UPDATED VIA THE “BACKEND” SERVER Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Notification MBUX System Configuration Updated via “Backend” Server MY21-22 223 and 297 (EQS-Class and S-Class) DATE: January 28, 2022 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Launch Notification January 28, 2022 Campaign No. : NHTSA ID Campaign Desc. : MBUX System Configuration Updated via “Backend” Server 2022010010 21V931 22P5495410 Information Only – This is to notify you of the Recall Campaign that updated the MBUX system configuration via “backend” server on 194 Model Year (“MY”) 2021-2022 EQS-Class and S-Class (223 and 297 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on January 28, 2022. Background Issue Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. What We’re Doing MBUSA is conducting a voluntary recall. Mercedes-Benz AG has updated the configuration on the MBAG server that connects with potentially affected vehicles in the United States. This has been performed by means of a correction in a Mercedes-Benz computer server (“backend”). NO ACTION is needed by Dealers. Parts Parts are not required for repair. The recall remedy is available through the “backend’ server so NO ACTION needed. Vehicles Affected Vehicle Model Year(s) 2021-2022 Vehicle Model EQS-Class and S-Class Vehicle Populations Total Recall Population 194 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21-22 EQS-Class and S-Class in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and repaired via the “backend” server. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21-22 EQS-Class and S-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline No customer letters are required since all vehicles have been completed via the “backend” servers before the 60-day notice period. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-931 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JAN 14, 2022 NHTSA Recall No. : 21V-931 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 227 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 S580 16 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 15 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-931 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 20 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S500 176 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. Description of the Cause : Due to a deviation in the documentation process, as part of the regular Mercedes me connect communication between the vehicle and the vehicle backend server, the MBUX system on certain vehicles might allow activation of television and internet display while the vehicle is being driven. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the issue. Part 573 Safety Recall Report 21V-931 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Software Headunit Component Description : NR Component Part Number : 2979042500, 2979042800, 2979043000, 2979041600, 2979043200, 2979032001, 2979033901, 2979036000 Component Name 2 : Software Headunit Component Description : NR Component Part Number : 2979037500, 2979039000, 2979036101, 2979026803, 2979022604, 2979027003, 2979035501, 2979026603 Component Name 3 : Software Headunit Component Description : NR Component Part Number : 2979022204, 2979032901, 2979033501, 2979026503, 2979022104, 2979029903, 2979026002, 2979025802 Component Name 4 : Software Headunit Component Description : NR Component Part Number : 2979029902, 2979029103, 2979026203, 2979021904, 2979026303, 2979026004, 2979025402, 2979028604 Component Name 5 : Software Headunit Component Description : NR Component Part Number : 2979025804, 2979026003, 2979021604, 2979025404, 2979025202, 2979028004, 2239039902, 2329036200 Component Name 6 : Software Headunit Component Description : NR Component Part Number : 2979025304, 2979025102, 2979025002, 2979027904, 2239036203, 2329027000, 2979025204, 2979024702 Part 573 Safety Recall Report 21V-931 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Headunit Component Description : NR Component Part Number : 2979027804, 2979025104, 2239031104, 2239030203, 2979024804, 2979020703, 2979020702, 2979021502 Component Name 8 : Software Headunit Component Description : NR Component Part Number : 2979027404, 2239027721, 2239027318 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : In mid of November 2021, MBAG launched initial investigations based on an individual report from an internal vehicle in Germany that some MBUX functions and applications were not deactivated as intended while driving. Analysis of this case indicated that starting in November an incorrect configuration was available on Mercedes- Benz’s backend server and might have been installed on vehicles in the field. In the further course of the investigations, a detailed analysis of the consequences and possible regulatory requirements was performed. In parallel, potentially affected vehicles were identified. To date, there have been no reports of this unintended event in the United States. Mercedes-Benz is aware of no reports of crashes or injuries caused by this anomaly anywhere. On November 19, 2021, MBAG determined that a potential safety risk cannot be ruled out and acting in an abundance of caution, decided to conduct a recall. Part 573 Safety Recall Report 21V-931 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG has updated the configuration on the MBAG server that connects with potentially affected vehicles in the United States. This has been performed by means of a correction in a Mercedes-Benz computer server (“backend”). Vehicles that were not able to be updated via the Mercedes-Benz server will have an authorized Mercedes-Benz dealer update the configuration for the MBUX system in the affected vehicles. How Remedy Component Differs from Recalled Component : Configuration of the MBUX system according to specification. Identify How/When Recall Condition was Corrected in Production : A change in documentation ensures that this issue can no longer occur from November 16, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 6, 2021. Subject to further discussion with NHTSA, Mercedes- Benz may plan to issue a notice to customers regarding the server error correction within 60 day notice period. Per NHTSA guidance, customer letters will be sent to customers who have not received the update via the Mercedes-Benz server within the first 60 days of notice period. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 06, 2021 – NR Planned Owner Notification Date : JAN 28, 2022 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-931 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : DEC 14, 2021 NHTSA Recall No. : 21V-931 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 227 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 S580 16 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S500 176 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-931 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 20 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 15 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. Description of the Cause : Due to a deviation in the documentation process, as part of the regular Mercedes me connect communication between the vehicle and the vehicle backend server, the MBUX system on certain vehicles might allow activation of television and internet display while the vehicle is being driven. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the issue. Part 573 Safety Recall Report 21V-931 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Software Headunit Component Description : NR Component Part Number : 2979042500, 2979042800, 2979043000, 2979041600, 2979043200, 2979032001, 2979033901, 2979036000 Component Name 2 : Software Headunit Component Description : NR Component Part Number : 2979037500, 2979039000, 2979036101, 2979026803, 2979022604, 2979027003, 2979035501, 2979026603 Component Name 3 : Software Headunit Component Description : NR Component Part Number : 2979022204, 2979032901, 2979033501, 2979026503, 2979022104, 2979029903, 2979026002, 2979025802 Component Name 4 : Software Headunit Component Description : NR Component Part Number : 2979029902, 2979029103, 2979026203, 2979021904, 2979026303, 2979026004, 2979025402, 2979028604 Component Name 5 : Software Headunit Component Description : NR Component Part Number : 2979025804, 2979026003, 2979021604, 2979025404, 2979025202, 2979028004, 2239039902, 2329036200 Component Name 6 : Software Headunit Component Description : NR Component Part Number : 2979025304, 2979025102, 2979025002, 2979027904, 2239036203, 2329027000, 2979025204, 2979024702 Part 573 Safety Recall Report 21V-931 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Headunit Component Description : NR Component Part Number : 2979027804, 2979025104, 2239031104, 2239030203, 2979024804, 2979020703, 2979020702, 2979021502 Component Name 8 : Software Headunit Component Description : NR Component Part Number : 2979027404, 2239027721, 2239027318 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : In mid of November 2021, MBAG launched initial investigations based on an individual report from an internal vehicle in Germany that some MBUX functions and applications were not deactivated as intended while driving. Analysis of this case indicated that starting in November an incorrect configuration was available on Mercedes- Benz’s backend server and might have been installed on vehicles in the field. In the further course of the investigations, a detailed analysis of the consequences and possible regulatory requirements was performed. In parallel, potentially affected vehicles were identified. To date, there have been no reports of this unintended event in the United States. Mercedes-Benz is aware of no reports of crashes or injuries caused by this anomaly anywhere. On November 19, 2021, MBAG determined that a potential safety risk cannot be ruled out and acting in an abundance of caution, decided to conduct a recall. Description of Remedy : Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG has updated the configuration on the MBAG server that connects with potentially affected vehicles in the United States. This has been performed by means of a correction in a Mercedes-Benz computer server (“backend”) with no vehicle dealer workshop visit necessary. Part 573 Safety Recall Report 21V-931 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Configuration of the MBUX system according to specification. Identify How/When Recall Condition was Corrected in Production : A change in documentation ensures that this issue can no longer occur from November 16, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 6, 2021. Subject to further discussion with NHTSA, Mercedes- Benz may plan to issue a notice to customers regarding the server error correction within 60 day notice period. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 06, 2021 – NR Planned Owner Notification Date : JAN 28, 2022 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-931 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : NOV 29, 2021 NHTSA Recall No. : 21V-931 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 227 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 S580 16 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 20 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-931 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 15 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S500 176 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. Description of the Cause : Due to a deviation in the documentation process, as part of the regular Mercedes me connect communication between the vehicle and the vehicle backend server, the MBUX system on certain vehicles might allow activation of television and internet display while the vehicle is being driven. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the issue. Part 573 Safety Recall Report 21V-931 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Not Applicable Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : In mid of November 2021, MBAG launched initial investigations based on an individual report from an internal vehicle in Germany that some MBUX functions and applications were not deactivated as intended while driving. Analysis of this case indicated that starting in November an incorrect configuration was available on Mercedes- Benz’s backend server and might have been installed on vehicles in the field. In the further course of the investigations, a detailed analysis of the consequences and possible regulatory requirements was performed. In parallel, potentially affected vehicles were identified. To date, there have been no reports of this unintended event in the United States. Mercedes-Benz is aware of no reports of crashes or injuries caused by this anomaly anywhere. On November 19, 2021, MBAG determined that a potential safety risk cannot be ruled out and acting in an abundance of caution, decided to conduct a recall. Description of Remedy : Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG has updated the configuration on the MBAG server that connects with potentially affected vehicles in the United States. This has been performed by means of a correction in a Mercedes-Benz computer server (“backend”) with no vehicle dealer workshop visit necessary. How Remedy Component Differs from Recalled Component : Configuration of the MBUX system according to specification. Identify How/When Recall Condition was Corrected in Production : A change in documentation ensures that this issue can no longer occur from November 16, 2021 onwards. Part 573 Safety Recall Report 21V-931 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 6, 2021. Subject to further discussion with NHTSA, Mercedes- Benz may plan to issue a notice to customers regarding the server error correction within 60 day notice period. A copy of all communications will be provided when available. Planned Dealer Notification Date : DEC 06, 2021 – NR Planned Owner Notification Date : JAN 28, 2022 – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-931 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JAN 25, 2022 NHTSA Recall No. : 21V-931 Manufacturer Recall No. : 2022010003 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 227 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Mercedes-Benz S580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 S580 16 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Mercedes-Benz S500 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2022 S500 176 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-931 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Mercedes-Benz EQS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 20 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Mercedes-Benz EQS 580 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Mercedes-Benz MY2022 EQS450 15 Vehicles. The recall population was determined through internal documentation of vehicles that have received an incorrect configuration. Vehicles outside of the recall population have the correct configuration. Production Dates : DEC 08, 2020 – OCT 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Mercedes-Benz AG (“MBAG”) has determined that on certain Model Year (“MY”) 2021-2022 S-Class (223 platform) and EQS (297 platform) vehicles with an active and connected Mercedes me connect account, the MBUX system configuration might not meet specifications. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In this case, several functions and applications (e.g. TV, digital owner’s manual) would not be disabled while driving, as intended. This would allow vehicle occupants to activate those functions while the vehicle is driving. If an occupant were to actively select the function or application while the vehicle is driving, then driver distraction might result which could increase the risk of a crash. Description of the Cause : Due to a deviation in the documentation process, as part of the regular Mercedes me connect communication between the vehicle and the vehicle backend server, the MBUX system on certain vehicles might allow activation of television and internet display while the vehicle is being driven. Identification of Any Warning that can Occur : The driver will not receive a warning due to the nature of the issue. Part 573 Safety Recall Report 21V-931 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Software Headunit Component Description : NR Component Part Number : 2979042500, 2979042800, 2979043000, 2979041600, 2979043200, 2979032001, 2979033901, 2979036000 Component Name 2 : Software Headunit Component Description : NR Component Part Number : 2979037500, 2979039000, 2979036101, 2979026803, 2979022604, 2979027003, 2979035501, 2979026603 Component Name 3 : Software Headunit Component Description : NR Component Part Number : 2979022204, 2979032901, 2979033501, 2979026503, 2979022104, 2979029903, 2979026002, 2979025802 Component Name 4 : Software Headunit Component Description : NR Component Part Number : 2979029902, 2979029103, 2979026203, 2979021904, 2979026303, 2979026004, 2979025402, 2979028604 Component Name 5 : Software Headunit Component Description : NR Component Part Number : 2979025804, 2979026003, 2979021604, 2979025404, 2979025202, 2979028004, 2239039902, 2329036200 Component Name 6 : Software Headunit Component Description : NR Component Part Number : 2979025304, 2979025102, 2979025002, 2979027904, 2239036203, 2329027000, 2979025204, 2979024702 Part 573 Safety Recall Report 21V-931 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Software Headunit Component Description : NR Component Part Number : 2979027804, 2979025104, 2239031104, 2239030203, 2979024804, 2979020703, 2979020702, 2979021502 Component Name 8 : Software Headunit Component Description : NR Component Part Number : 2979027404, 2239027721, 2239027318 Supplier Identification : Component Manufacturer Name : Mercedes-Benz AG Address : NR NR Country : NR Chronology : In mid of November 2021, MBAG launched initial investigations based on an individual report from an internal vehicle in Germany that some MBUX functions and applications were not deactivated as intended while driving. Analysis of this case indicated that starting in November an incorrect configuration was available on Mercedes- Benz’s backend server and might have been installed on vehicles in the field. In the further course of the investigations, a detailed analysis of the consequences and possible regulatory requirements was performed. In parallel, potentially affected vehicles were identified. To date, there have been no reports of this unintended event in the United States. Mercedes-Benz is aware of no reports of crashes or injuries caused by this anomaly anywhere. On November 19, 2021, MBAG determined that a potential safety risk cannot be ruled out and acting in an abundance of caution, decided to conduct a recall. Part 573 Safety Recall Report 21V-931 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG has updated the configuration on the MBAG server that connects with potentially affected vehicles in the United States. This has been performed by means of a correction in a Mercedes-Benz computer server (“backend”). Vehicles that were not able to be updated via the Mercedes-Benz server will have an authorized Mercedes-Benz dealer update the configuration for the MBUX system in the affected vehicles. How Remedy Component Differs from Recalled Component : Configuration of the MBUX system according to specification. Identify How/When Recall Condition was Corrected in Production : A change in documentation ensures that this issue can no longer occur from November 16, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on December 6, 2021. Subject to further discussion with NHTSA, Mercedes- Benz may plan to issue a notice to customers regarding the server error correction within 60 day notice period. Per NHTSA guidance, customer letters have been sent to customers who have not received the update via the Mercedes-Benz server within the first 60 days on January 25, 2022. Planned Dealer Notification Date : DEC 06, 2021 – NR Planned Owner Notification Date : JAN 25, 2022 – NR * NR – Not Reported

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