Incorrect Front Disc Brakes Installed – 2020 Mercedes-Benz Sprinter

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November 3, 2021 NHTSA CAMPAIGN NUMBER: 21V854000

Incorrect Front Disc Brakes Installed

The incorrect-size brake discs may affect braking performance, extending the distance required to stop the vehicle and increasing the risk of a crash.

 

NHTSA Campaign Number: 21V854

Manufacturer Daimler Vans USA, LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 1

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling one 2020 Mercedes-Benz Sprinter vehicle. The front axle was equipped with the incorrect-size brake discs.

 

Remedy

A dealer will replace the brake discs, free of charge. Owner notification letters were mailed December 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3BRESCHE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Vans Recalls

 


This is to notify you of an initial Recall Campaign to replace the front axle brakes on 1 MY20 Mercedes-Benz Sprinter van.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VIN will be flagged as “OPEN” in VMI

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on one Mercedes-Benz Sprinter vehicle, (platform 907 -VS30), the front axle was equipped with brake discs intended for a 3.5t GVWR Sprinter instead of the brake discs for a 5t GVWR Sprinter. The brake discs for vehicles with 3.5t Gross Vehicle Weight Rating (GWVR) are not designed to withstand the thermal load   experienced by vehicles with 5t GVWR during multi-stop braking and downhill driving.  For a vehicle equipped with the 3.5t GVWR under those special operating conditions, braking distance might increase in some instances, which could increase the risk of a crash.

 

What We’re Doing

MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will exchange the incorrectly mounted 3.5t brake discs and pads on the front axle for the correct version (5t) on the vehicle affected.

 

Parts

Parts are Available

 

Customer Notification Timeline

An owner notification letter to be mailed in December, 2021.

 

Model

907 with code ZU7 (National version for Canada)

Model

907 with code ZU8 (National version for USA)

 


In October 2020, Mercedes-Benz AG received a report from the Charleston plant stating that the front axle provided by an equipment sub-supplier for installation on several 5t GVWR Sprinter vehicles had been equipped with 3.5t brake discs instead of 5t brake discs.

The supplier initiated an investigation, and began to rework the affected axles to install the correct 5t brake discs. As a precautionary measure, MBAG immediately quarantined potentially affected in-production Platform 907 vehicles, blocking them from release.  

MBAG then investigated whether the axles equipped with incorrect brakes were isolated incidents or may have been more widespread.

As part of that review, MBAG examined other unreleased platform 907 Sprinter vehicles whose axles and brakes were provided by the same supplier.

The investigation determined in November 2020, that a documentation error during the supplier’s conversion to copper-free brake pads had resulted in specification in its engineering system of the incorrect brake discs for the front axles.

The investigation subsequently determined that, as a result of the erroneous documentation, the supplier in Germany began to incorrectly equip the front axles with 3.5t brake discs instead of 5t brake discs on October 5, 2020. Several weeks later, some of those incorrectly installed front axles were delivered to the assembly plant in Charleston.

The documentation error in the supplier’s engineering system was corrected and it resumed manufacture of the axles with 5t brakes. Beginning on December 16th, 2020, the Charleston plant received new front axle assemblies equipped with 5t brake discs.  From that date forward, only correctly equipped front axles were delivered to the plant in Charleston for installation in the Sprinter vans.

Beginning in early December 2020, MBAG reworked all of the affected axles by equipping them with the correct 5t brake discs. Reworked brake assemblies were installed in Platform 907 Sprinter vehicles and completed vehicles were released. The one-by-one brake discs replacement campaign lasted until the end of May 2021. Because of the timing of the delivery of the affected axles to the Charleston plant and the imposition of the block, MBAG believed no Sprinter had been released with the 3.5t brakes.

At the end of June 2021, the supplier provided the serial-numbers of all affected front axles shipped to the Charleston plant, to allow MBAG to confirm it had remedied all erroneously equipped axles. That review discovered that one front axle assembly had not been reworked and this vehicle left the plant.

On October 27, 2021, MBAG determined that it could not rule out that the one vehicle posed a potential safety risk.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
MERCEDES-BENZ SPRINTER (VS30) 2020

 


9 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V854-0051.pdf 264.192KB

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Recall 573 Report – Amendment 1

RCLRPT-21V854-4949.PDF 213.992KB

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Recall 573 Report – Amendment 12/15/2021

RCLRPT-21V854-4021.PDF 214.07KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V854-5403.pdf 1192.859KB

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Chronology

RMISC-21V854-4007.pdf 103.492KB

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Recall Acknowledgement

RCAK-21V854-1750.pdf 645.757KB

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Defect Notice 573 Report

RCLRPT-21V854-3960.PDF 213.961KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V854-5321.PDF 211.139KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V854-4912.PDF 211.235KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V854&docType=RCL

 


 

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Last update on 2024-03-15 / Affiliate links / Images from Amazon Product Advertising API

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