Replace Rear Window – 2021 Mercedes-Benz GLE-Class & GLS-Class

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IMPORTANT SAFETY RECALL 2021110007 This notice applies to your vehicle, VIN: Mercedes-Benz USA, LLC December, 2021 Dear Mercedes-Benz Owner: Replace Rear Window NHTSA Recall #21V832 • A remedy is available for your vehicle. • Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. • This repair will be provided free of charge. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2021 GLE-Class and GLS-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? What will your DEALER DO? What should YOU DO? To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left Information for Owners In certain MY21 GLE-Class and GLS-Class vehicles, the rear window bonding might be insufficient, and not meet specifications. Insufficient adhesion of the rear window to the tailgate could result in the rear window detaching, which could become a road hazard and increase the risk of a crash for other vehicles. Before the issue occurs, you might notice wind noises from the rear window area. An aut horized Mercedes-Benz dealer will replace the rear window on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your t ime is a top priority. While the minimum repair time can be less than 3.5 hours, your dealer can provide you with a better estimate of the overall t ime for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the rear window under Recall Campaign # 2021110007. You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by fi rst class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/ recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https: //www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT VIN: If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. □ EXPORTED □ SOLD □ LEASE, VEHICLE RETURNED □ STOLEN □ SCRAPPED □ OTHER ___________ _ □ NEW OWNER INFORMATION □ MY NEW NAME OR ADDRESS IS: I I I I I I I I I I Last Name, First Name I I I I I I I I I I I ■ I I Street Apt I I ■ ■ I I I City State ZIP I I I I I I I I Email Address I I I I Phone (numbers only) Mobile (numbers only) Date Signature * * * * PLEASE DO NOT DETACH. RETURN COMPLETE LITTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE

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Recall Campaign Initial Notification

DATE: 10/29/2021

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Replace Rear Window MY21 GLE-Class, GLS-Class (167 platform) DATE: 10/29/2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification October 29, 2021 Campaign No. : NHTSA ID Campaign Desc. : Replace Rear Window TBD 21V832 21P2197440 This is to notify you of the Recall Campaign to replace the rear window on 23 Model Year (“MY”) 2021 GLE-Class and GLS-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on October 29th, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLE and GLS vehicles (167 platform), the rear window bonding might not meet specifications. Insufficient adhesion of the rear window to the tailgate could result in the rear window detaching, which could increase the risk of a crash for ensuing vehicles. Before the issue occurs, the customer might notice wind noises from the rear window. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear window. Parts Remedy is not available at this time. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model GLE-Class, GLS-Class Vehicle Populations Total Recall Population 23 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 11/19/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

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Recall Campaign Launch Notification

DATE: 11/12/2021

Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Replace Rear Window MY21 GLE-Class, GLS-Class (167 platform) DATE: 11/12/2021 Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Recall Campaign Initial Notification November 12, 2021 Campaign No. : NHTSA ID Campaign Desc. : Replace Rear Window 2021110007 21V832 21P6791002 This is to notify you of the Recall Campaign to replace the rear window on 23 Model Year (“MY”) 2021 GLE-Class and GLS-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on November 12th, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLE and GLS vehicles (167 platform), the rear window bonding might not meet specifications. Insufficient adhesion of the rear window to the tailgate could result in the rear window detaching, which could increase the risk of a crash for ensuing vehicles. Before the issue occurs, the customer might notice wind noises from the rear window. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear window. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) 2021 Vehicle Model GLE-Class, GLS-Class Vehicle Populations Total Recall Population 23 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY21 GLE-Class and GLS-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY21 GLE-Class and GLS-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed on 12/3/2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021110007, November 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model GLE-Class and GLS-Class (167 platform) Model Year 2021 Replace Rear Window Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2021 GLE and GLS vehicles (167 platform), the rear window bonding might not meet specifications. Insufficient adhesion of the rear window to the tailgate could result in the rear window detaching, which could increase the risk of a crash for ensuing vehicles. Before the issue occurs, the customer might notice wind noises from the rear window. MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the rear window Prior to performing this Campaign:  VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.  Please review the entire Campaign bulletin and follow the repair procedure exactly as described. Approximately 23 vehicles are affected. Order No. P-SC- 2021110007 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Record 2 P-RC-2021110007 Replacing Rear Window Model 167 Work Procedure 1. Replace rear window. For basic data, see AR67.20-P-5145ME. Primary Parts Information Qty. Part Name Part Number As required (1)* Rear window A 167 740 02 01 As required (1)* Rear window A 167 740 18 00 As required (1)* Rear window A 167 740 20 00 1 Single-component adhesive A 000 989 49 05 * The replacement parts must be determined according to the equipment variant for the chassis number via the parts job in the XENTRY Portal. Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting. Note: The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Damage Code Operation Number Description Labor Time (hrs.) 67 910 02 02-0767 Replace rear window Model 167.1 2.9 h 02-0767 Replace rear window Model 167.3 2.1 h 02-0767 Replace rear window Model 167.9 2.8 h Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.

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