TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign Launch Notification Check Right Mounting Support for Cross Strut on Underbody MY21 205, 213, 238, 257, and 290 ( C-Class, E-Class, CLS-Class, and GT-Class) | DATE: September 17, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Service Campaign Launch Notification | September 17, 2021 | ||
| Campaign No. : | Campaign Desc. : | Check Right Mounting Support for Cross Strut on Underbody | |
| 2021090004 | 21P6191001 | ||
| This is to notify you of the Service Campaign Launch to check the right mounting support for the cross strut on the underbody on 1,163 Model Year (“MY”) 2021 205, 213, 238, 257, and 290 (C-Class, E-Class, CLS-Class, and GT-Class) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on September 17, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform), the right mounting support for the cross strut on the underbody might not correspond to current specifications. It is possible that the mounting support could be cracked. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the right mounting support for the cross strut on the affected vehicles and treat the crack with cavity protection wax, if necessary. | ||
| Parts | The Remedy is available and can be performed as necessary. Replacement rate is ~1%. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model | C-Class, CLS-Class, E-Class, and GT-Class | ||
| Vehicle Populations | |||
| Total Campaign Population | 1,163 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021090004, September 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform) Model Year 2021 Check Right Mounting Support for Cross Strut on Underbody |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 C-Class, E-Class, CLS-Class, and GT-Class (205, 213, 238, 257, and 290 platform), the right mounting support for the cross strut on the underbody might not correspond to current production specifications. It is possible that the mounting support could be cracked. An authorized Mercedes-Benz dealer will check the right mounting support for the cross strut on the affected vehicles and treat the crack with cavity protection wax, if necessary.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1,163 vehicles are affected.
Order No. P-SC-2021090004
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Check/test procedure
- Release underfloor paneling in area of crash strut (B, Figure 1).
- Unscrew crash strut (B, Figure 1) and move until mounting support is visible.
Screw for center stiffener to frame floor assembly M10 – 23 Nm
Screw for center stiffener to frame floor assembly M6 – 8 Nm
- Check right mounting support (A, Figure 1) for cracks in area (C, Figure 1) from outside.
-
- Crack in mounting support (A) in area (C) visible from outside: Carry out work procedure.
- Mounting support (A) not damaged in area (C): End measure.
Work procedure
- Apply cavity protection to crack.
Caution: Do not let wax come into contact with thread.
- Assemble in reverse order.
Screw for center stiffener to frame floor assembly M10 – 23 Nm
Screw for center stiffener to frame floor assembly M6 – 8 Nm
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Cavity sealing wax | A 000 986 72 70 10 |
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
With check
Operation: (02-0929) Check right mounting support for cross strut on underbody
| Damage Code | Operation Number | Labor Time (hrs.) |
| 61 910 01 | 02-0929 | 0.4 |
With check and repair
Operation:
(02-0929) Check right mounting support for cross strut on underbody
(02-0930) Repair right mounting support for cross strut on underbody (after check)
| Damage Code | Operation Number | Labor Time (hrs.) |
|
61 910 01 | 02-0929 | 0.4 |
| 02-0930 | 0.3 |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-SC-2021090004
Check Right Mounting Support for Cross Strut on Underbody
Model C-Class, CLS-Class, E-Class, and AMG GT-Class vehicles ( 205, 213, 238, 257, and 290 platform)
Model Year 2021
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