NHTSA Campaign Number: 16V759
Manufacturer Mercedes-Benz USA, LLC.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 2,215

 

Low-Beam Headlights out of Adjustment/FMVSS 108

If the low-beam headlights are out of adjustment, the driver’s visibility may be reduced, increasing the risk of a crash.

 

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GLE 300d 4MATIC, GLE 350, GLE 350 4MATIC, and GLE 400 4MATIC vehicles manufactured October 14, 2015, to November 23, 2015.

The low beam headlights on the affected vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Assoc. Equipment.”

 

Remedy

MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge.

The recall is expected to begin in November 2016.

Owners may contact MBUSA customer service at 1-800-367-6372.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Mercedes-Benz has a Recall

 

IMPORTANT SAFETY RECALL 2016100003
This notice applies to your vehicle, VIN: WDDUG6DB8FA123456
Adjust Headlamp Aim
NHTSA Recall # 16V759

 

December, 2016

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG DAG), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year 2016 GLE-Class vehicles fail to    conform to Federal Motor Vehicle Safety Standard 108. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	On certain GLE-Class vehicles (166 platform), vehicles, the low-beam headlamps might not be adjusted according to specification and may deviate from the tolerance range required by Federal Motor Vehicle Safety Standard 108.  A misaimed headlamp may not provide the optimal road illumination at night, and increase the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz Dealer will check the basic setting of the headlamps on the affected vehicles and correct it if necessary.  This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time is approximately 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit.  As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO? To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience.  To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to adjust the headlamps under Recall Campaign # 2016100003.  You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

 

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall . Please also take the opportunity to update your email and phone contact information for any future recall notifications, which will supplement the owner notification letter.

Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,

1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

 

Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes.  Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer.  The following documentation must be presented to your dealer for reimbursement.

 

Original or clear copy of all receipts, invoices and/or repair orders that show:

• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.

 

Please speak with your dealer concerning this matter.

THANK YOU FOR YOUR COOPERATION

 

https://static.nhtsa.gov/odi/rcl/2016/RCONL-16V759-3391.pdf