2016100004 – Base Headlamp Adjustment – 2016-2017 Mercedes-Benz S550 S63 S65 – Mercedes-Benz & Smart

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NHTSA Campaign Number: 16V760
Manufacturer Mercedes-Benz USA, LLC.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 996

Low-Beam Headlights out of Adjustment/FMVSS 108

If the low-beam headlights are out of adjustment, the driver’s visibility may be reduced, increasing the risk of a crash.

Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 S550 Coupe 4MATIC, S63 AMG Coupe 4MATIC, S65 AMG Coupe and S63 AMG Convertible 4Matic vehicles manufactured September 3, 2015, to February 4, 2016.

The low beam headlights on the affected vehicles may not be properly adjusted.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”

Remedy

MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge.

The recall is expected to begin in November 2016.

Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Mercedes-Benz has a Recall

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Thomas Brunner, Department Manager, Vehicle Compliance and Analysis, Engineering Services
RE: Recall Campaign 2016100004 MY 2016-2017 Model 217 (S-Class Coupe/Cabriolet) Base Headlamp Adjustment	DATE: November 23, 2016

IMPORTANT RECALL LAUNCH INFORMATION

Please see the attached document for the subject new recall campaign.

Campaign No. :	Base Headlight Adjustment
2016100004
This is to notify you of the launch of a Recall Campaign to check the low beam headlamps and repair as necessary on 1004 MY16- 17 S-Class Coupe, Cabriolet (217) vehicles. Please review the recall information below. The recall will be launched on November 23, 2016 and all affected VINs will be flagged in VMI.
Background
Issue	This Recall Campaign has been initiated because Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles has determined that on certain S-Class Coupe, Cabriolet vehicles, the low-beam headlamps were not adjusted to specifications due to production changes at the supplier. Illumination of the low-beam headlamps may not meet predefined legal requirements.
What We’re Doing	MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz Dealer will check and recalibrate the headlamps on the affected vehicles as necessary.
Vehicles Affected
Vehicle Model Year	Model Year 2016-2017
Vehicle Model	S-Class Coupe, Cabriolet (S550, S550 4Matic, S63 AMG 4Matic, S65 AMG)
Vehicle Populations
Total Recall Population	1004
Total Vehicles in Dealer Inventory	82 (AOMs will forward the VIN list of vehicles in dealer inventory)
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new Model Year 2016 S-Class covered by this notification in dealer inventory until the vehicle has been repaired. Dealers are advised to check new vehicle inventory for recall campaign applicability in VMI, and repair immediately. Once the repair is complete, the vehicle may be sold or leased.
Dealer Notification (NCU)
Documentation pertaining to this recall will be received by dealers in NetStar and Star TekInfo on the following date:	November 23, 2016
Next Steps/Notes
Owner notification letter timeline	Customer notification letters will be mailed on Friday, December 2, 2016.
AOMS/SOMS	AOMs – If your name is copied on this email, you may have a dealer that has a vehicle affected by this recall in inventory.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Please contact Allen Ambulo (x2579) or me with any questions.

Campaign No. 2016100004, November 2016

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT: Model 217, Model Years 2016 and 2017
Check Left and Right Base Light in Low Beam Headlamp and Correct if
Necessary

Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles has determined that on certain S-Class Coupe/Cabriolet (217 platform) vehicles, the base-light in the low-beam headlamp may not be adjusted according to specification and may deviate from the tolerance range required by Federal Motor Vehicle Safety Standard 108. A misaimed headlamp may not provide the optimal road illumination at night, and could increase the risk of a crash. An authorized Mercedes-Benz dealer will first check the base setting of the headlamps on the affected vehicles and correct it, if necessary.

Prior to performing this Recall Campaign:

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 1,004 vehicles are involved.

Order No. P-RC-2016100004

Procedure

A. Check Level of Right and Left Low Beams

Connect diagnostic system (XENTRY/DAS) and select “move to calibrated vehicle level (automatic)”: Control units view -> Chassis -> ADS -> Adaptive damping system -> Actuations -> Move to calibrated vehicle level (automatic). Follow on-screen instructions.

Check level of right and left low beam; refer to WIS: 10-P-1000-01A for general information on checking/correcting headlamp adjustment.

Equipment Note:

Deviating from the headlamp aimers specified in the above WIS instructions, the level of the low beams can be adjusted using a current approved – required headlamp aimer.

Note:

The side adjustment reference line (4, Figure 1) must pass through the central marking (3) of the height adjustment reference line (2).

Figure 1

If level of right and left low beams is correct (OK), Procedure is complete.
If level of right low beams is not correct (NOT OK): Proceed to Subject B.
If level of left low beams is not correct (NOT OK): Proceed to Subject C.

Note:

Record findings on repair order.

B. Adjust Right Low Beam and Headlamp Base Light

Note:

Do NOT remove anti-tamper devices (lead seals).

Remove right engine compartment cover (1, Figure 2).

Figure 2 (left cover shown)

Figure 3

Remove heat exchanger (circled, Figure 4) from washer fluid reservoir (3, Figure 3) and place to one side with lines connected.
Unfasten engine coolant reservoir (2, Figure 3) and washer fluid reservoir (3) and place to one side with lines connected (Figures 3 to 6). Refer also to WIS: AR20.30-P-4950LF (steps 1, 5, 8) and 35-P-6000LF (step 12).

Note:

The engine coolant reservoir and the windshield washer reservoir do NOT have to be removed completely.
Remove washer fluid from reservoir with suction gun then reinstall (previously removed fluid).

Figure 4

Figure 5

Figure 6

Figure 7

Use adjuster (B, Figure 7) to adjust right low beam.

Note:

Do not perform zero position adjustment with XENRY.
To better see the spot (Figure 8) in the headlamp aimer, cover the headlamp with a sheet of paper (Figure 9).

Figure 8

Figure 9

Cover outer headlamp (Figure 10).
Adjust base light of headlamp (Figure 11) by turning the adjustment screw (B, Figure 12) using a torx socket E5 (Figure 13).

Note:

Move from the bottom to the top with the base light in the headlamp aimer to the height adjustment reference line.

Figure 10

Figure 11 (view in headlamp aimer)

Figure 12 (shown on left headlamp)

Figure 13

Assemble in reverse order.

C. Adjust Left Low Beam and Headlamp Base Light

Note: Do NOT remove anti-tamper devices (lead seals).

Remove left engine compartment cover (1, Figure 2).
Use adjuster (B, Figure 7) to adjust left low beam.

Note:

Do not perform zero position adjustment with XENRY.
To better see the spot (Figure 8) in the headlamp aimer, cover the headlamp with a sheet of paper (Figure 9).

Cover outer headlamp (Figure 10).
Adjust base light of headlamp (Figure 11) by turning the adjustment screw (B, Figure 12) using a torx socket E5 (Figure 13).

Note:

Move from the bottom to the top with the base light in the headlamp aimer to the height adjustment reference line.

Assemble in reverse order.

Workshop equipment

000 588 11 21 00

Headlamp aimer

Required equipment as per SSEP on-line catalog.
Deviating from the headlamp aimers specified in the WIS instructions, the level of the low beams can be adjusted using a current approved, required headlamp aimer.

Warranty Information

Repair 1

Operation: Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Check right and left headlamp adjustment (02-9682)

Damage Code	Operation Number	Labor Time (hrs.)
82 918 45 8	02-4762	0.1
82 918 45 8	02-9682	0.3

Repair 2

Operation: Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Check right and left headlamp adjustment (02-9682)

Correct base light of right headlamp (02-9683)

Damage Code	Operation Number	Labor Time (hrs.)
82 918 45 8	02-4762	0.1
	02-9682	0.3
	02-9683	0.7

Repair 3

Operation: Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Check right and left headlamp adjustment (02-9682)

Correct base light of left headlamp (02-9684)

Damage Code	Operation Number	Labor Time (hrs.)
82 918 45 8	02-4762	0.1
	02-9682	0.3
	02-9684	0.2

Repair 4

Operation: Star Diagnosis System (SDS), Connect/disconnect (02-4762)

Check right and left headlamp adjustment (02-9682)

Correct base light of right headlamp (02-9683)

Correct base light of left headlamp (02-9684)

Damage Code	Operation Number	Labor Time (hrs.)
82 918 45 8	02-4762	0.1
	02-9682	0.3
	02-9683	0.7
	02-9684	0.2

Note

Operation Number labor times are subject to change IMPORTANT SAFETY RECALL 2016100003
This notice applies to your vehicle, VIN: WDDUG6DB8FA123456
Adjust Headlamp Aim
NHTSA Recall # 16V759

December, 2016

2016090001
WDDUG6DB8FA123456
Dan Selke
1 Mercedes Drive
Montvale, NJ 07645

Dear Mercedes-Benz Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG DAG), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year 2016 GLE-Class vehicles fail to conform to Federal Motor Vehicle Safety Standard 108. Our records indicate that your vehicle is included in the affected population of vehicles.

What is the CONCERN?	On certain GLE-Class vehicles (166 platform), vehicles, the low-beam headlamps might not be adjusted according to specification and may deviate from the tolerance range required by Federal Motor Vehicle Safety Standard 108. A misaimed headlamp may not provide the optimal road illumination at night, and increase the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz Dealer will check the basic setting of the headlamps on the affected vehicles and correct it if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time is approximately 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
What should YOU DO? To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to adjust the headlamps under Recall Campaign # 2016100003. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.

If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall . Please also take the opportunity to update your email and phone contact information for any future recall notifications, which will supplement the owner notification letter.

Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration,

1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Reimbursement to Customers for Repairs Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.

Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.
The Vehicle Identification Number (VIN) of the vehicle that was repaired.
What problem occurred, what repair was done, when it was done and who repaired it.
The total cost of the repair expense that is being claimed.
Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
Reimbursement will be made by check from your dealer. If your claim is denied you will receive a letter from MBUSA within 60 days of receipt with the reason(s) for the denial.

Please speak with your dealer concerning this matter.

THANK YOU FOR YOUR COOPERATION

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V760-5942.pdf