NHTSA Campaign Number: 16V603
Manufacturer Mercedes-Benz
USA, LLC.
Components ELECTRONIC STABILITY CONTROL
Potential Number of Units Affected 62
Damaged Electronic Stability Control Unit
A damaged ESP control unit may inadvertently activate the stability control altering the vehicle’s path. Additionally, the electronic parking brake may not function. Either condition may increase the risk of a crash.
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLC 300 SUV, GLC 300 4Matic SUV, C300 Sedan and C300 4Matic vehicles manufactured February 8, 2016, to May 18, 2016.
The affected vehicles may be equipped with an Electronic Stability Program (ESP) control unit that may have been damaged before being installed.
Remedy
MBUSA will notify owners, and dealers will replace the ESP Hydraulic control units, free of charge.
The recall is expected to begin in October 2016.
Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
IMPORTANT SAFETY RECALL 2016090002
This notice applies to your vehicle
Replace ESP Hydraulic Control Unit
NHTSA Recall # 16V603
October, 2016
2016090002
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2016 C-Class and GLC-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
WE SENT YOU THIS NOTICE BECAUSE WE ARE CONCERNED ABOUT YOUR SAFETY.
On certain Model Year 2016 C-Class and GLC-Class vehicles, the Electronic Stability Program (ESP) hydraulic control unit may have been damaged during transport. Depending on the extent of the damage, certain ESP functions might be deactivated (such as the electronic parking brake). Should this occur, the driver will be alerted with a warning light and message in the instrument cluster. Under certain circumstances, ESP deactivation could increase the risk of a crash and/or injury. Since the ESP hydraulic control unit has an integrated fail-safe feature, inadvertent ESP-function activation is prevented.
An authorized Mercedes-Benz dealer will check, and replace the ESP hydraulic control unit.
This service will be provided free of charge. We are dedicated to always delivering the Best or Nothing – and respect for your time is a top priority. While the minimum repair time is approximately three hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.
For additional information and to schedule an appointment please contact MERCEDES-BENZ OF ANYTOWN, 201-555-1234 or another authorized dealer, at your earliest convenience. To locate additional authorized dealers see www.MBUSA.com/dealerlocator. Please mention you are scheduling an appointment to replace the ESP hydraulic control unit under Recall Campaign # 2016090002. You may be asked for your 17-digit Vehicle Identification Number (VIN) which, for your convenience, is located above your name at the top of this letter.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
Should you have any questions or encounter any difficulty regarding this Recall Campaign please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A VIN-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.MBUSA.com/recall.
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We regret any inconvenience this situation may cause you.
Mercedes-Benz USA, LLC
Sincerely,
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