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July 23, 2021 NHTSA CAMPAIGN NUMBER: 21V564000
A fuel leak in the presence of an ignition source can increase the risk of fire.
NHTSA Campaign Number: 21V564
Manufacturer Mercedes-Benz
USA, LLC
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 3
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 G550 vehicles. The fuel tank may not have been welded properly during manufacturing, which could result in a fuel leak.
Remedy
Dealers will replace the fuel tank, free of charge. Owner notification letters were mailed September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace the Fuel Tank MY19 G-Class (463 platform) | DATE: July 30, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace the Fuel Tank | |
| TBA | 21V564 | 21P2197418 | ||
| This is to notify you of a new Recall Campaign to replace the fuel tank on 3 Model Year (“MY”) 2019 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 30, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that based on information provided by the fuel tank supplier, the fuel tank on certain Model Year (“MY”) 2019 G-Class (463 platform) vehicles might not meet current production specifications. In this case, the welding seam where the two halves of the fuel tank are joined might not meet the fatigue strength requirements. As a result, the leak tightness of the tank cannot be ensured over the vehicle’s service life. The supplier has assessed that in the event of a fuel leak, the risk of a fire hazard due to an ignition source could increase. When the issue occurs, the customer might be made aware of the complaint by the smell of fuel and by a flashing check engine indicator light in the instrument cluster. | |||
| What We’re Doing | MBUSA is conducting a voluntary recall based on the Defect Information Report submitted by the supplier. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles. | |||
| Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 3 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 G-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace the Fuel Tank MY19 G-Class (463 platform) | DATE: August 20, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | August 20, 2021 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace the Fuel Tank | |
| 2021080003 | 21V564 | 21P4790013 | ||
| This is to notify you of the Recall Campaign Launch to replace the fuel tank on 3 Model Year (“MY”) 2019 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 20, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that based on information provided by the fuel tank supplier, the fuel tank on certain Model Year (“MY”) 2019 G-Class (463 platform) vehicles might not meet current production specifications. In this case, the welding seam where the two halves of the fuel tank are joined might not meet the fatigue strength requirements. As a result, the leak tightness of the tank cannot be ensured over the vehicle’s service life. The fuel tank supplier has assessed that in the event of a fuel leak, the risk of a fire hazard could increase due to the presence of an ignition source. When the issue occurs, the customer might be made aware by the smell of fuel and by a flashing check engine indicator light in the instrument cluster. | |||
| What We’re Doing | MBUSA is conducting a voluntary recall based on the Defect Information Report submitted by the supplier. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles. | |||
| Parts | The remedy is available and can be performed. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019 | |||
| Vehicle Model | G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 3 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19 G-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed on September 3, 2021. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2021080003, August 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model G-Class vehicles (463 platform) Model year 2019 Replace the Fuel Tank |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that based on information provided by the fuel tank supplier, the fuel tank on certain Model Year (“MY”) 2019 G-Class (463 platform) vehicles might not meet current production specifications. In this case, the welding seam where the two halves of the fuel tank are joined might not meet the fatigue strength requirements. As a result, the leak tightness of the tank cannot be ensured over the vehicle’s service life. The fuel tank supplier has assessed that in the event of a fuel leak, the risk of a fire hazard could increase due to the presence of an ignition source. When the issue occurs, the customer might be made aware by the smell of fuel and by a flashing check engine indicator light in the instrument cluster. An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 3 vehicles are affected.
Order No. P-RC-2021080003
Replace fuel tank
Model 463
Work procedure
- Replace fuel tank.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Fuel tank | A 463 470 12 02 |
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-0691) Replace fuel tank
Includes: Extract fuel vapors for vehicles with spark-ignition engine; remove/install wheel and tire assembly; extra work for: Remove/install wheel and tire assembly in assembly with wheel lift dolly
(02-9736) Drain/fill fuel tank
| Damage Code | Operation Number | Labor Time (hrs.) |
| 47 900 13 | 02-0691 | 3.3 |
| 02-9736 | Time prescribed by foreperson |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC-2021080003
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2021080003
This notice applies to your vehicle,
VIN:
Replace the Fuel Tank
NHTSA Recall #21V564
September, 2021
2021080003
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019 G-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
The fuel tank on certain MY19 G-Class vehicles might not meet current production specifications. The fuel tank may not have been welded properly during manufacturing, which could result in a fuel leak. As a result, the risk of a fire in the presence of an ignition source could increase. When the issue occurs, you might be made aware of the issue by the smell of fuel and by a flashing check engine indicator light in the vehicle’s instrument cluster.
What will your DEALER DO?
An authorized Mercedes-Benz dealer will replace the fuel tank on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 4 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures that might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace the fuel tank under Recall Campaign # 2021080003.
You may be asked for your 17-digit Vehicle Identification Number (VIN), which for your convenience is located above your name at the top of this letter
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
Information for Owners
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
•A remedy is available for your vehicle.
•Schedule an appointment with your authorizedMercedes-Benz dealer as soon as possible.
•This repair will be provided free of charge.
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑ EXPORTED
❑ LEASE, VEHICLE RETURNED
❑ SCRAPPED
❑ SOLD
❑ STOLEN
❑ OTHER
❑ NEW OWNER INFORMATION
❑ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | G550 | 2019 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V564-4918.PDF 214.68KB
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Recall Acknowledgement
RCAK-21V564-8067.pdf 645.496KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V564-3851.pdf 171.518KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification, Replace the Fuel Tank
RCMN-21V564-6845.pdf 198.714KB
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Remedy Instructions and TSB
RCRIT-21V564-1807.pdf 289.119KB
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Recall Quarterly Report #2, 2021-4
RCLQRT-21V564-1171.PDF 211.229KB
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Recall 573 Report – AMENDMENT 2
RCLRPT-21V564-8474.PDF 214.678KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-21V564-6579.PDF 214.685KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification//Replace the Fuel Tank MY19 G-Class (463 platform)
RCMN-21V564-4369.pdf 402.484KB
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Recall Quarterly Report #3, 2022-1
RCLQRT-21V564-3513.PDF 211.31KB
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Recalls Documents
- NO MORE WIGGLE: With the STA-TITE Fastening System your seat will never come loose
- INSTALLS WITH A SNAP: The STA-TITE Seat Fastening System is easy to install with just a wrench
- CLASSIC CHROME HINGES: Accent bath hardware finishes
- RESISTS CHIPPING AND SCRATCHING: Durable enameled wood seat provides a superior high-gloss finish
- FITS ALL ROUND TOILETS: Including Kohler, American Standard, TOTO and many more
- Deep Cleans GDI (Gasoline Direct Injection) / PFI (Port Fuel Injection) Intake Valves, As Well As, The Throttle Body, Intake Ports, Fuel Injectors and Combustion Chambers
- Helps Restore Fuel Economy and Maximize Horse Power
- Removing Carbon and Fuel Deposits From Gasoline Engines Intake Valves, Intake Ports and Turbos Is Essential to Ensuring Optimal Vehicle Performance.
- Made with Carbon Clear and Trade, the Most Advanced P.E.A. Cleaning Agent Available
- Strong Enough to Cut Through Thick Carbon Deposits, Even at Extreme Engine Temperatures
- Formulated for Use In All Fuel-Injected Gasoline Engines, Including GDI
- Contains Polyetheramine (“PEA”) to Dissolve Carbon Buildup in Combustion Chambers
- Cleans ALL Types of Intake Valves, Including Those Found in PFI, TBI, and GDI Engines
- Safe On Catalytic Converters and Oxygen Sensors
- Not For Use In Diesel Engines
- Restores MPG
- Restores engine performance
- Restores power
- Reduces harmful emissions
- Requires pressurized tool
- Increases power output
- Restores fuel efficiency
- Restores performance
- BG Platinum Air Intake, Valve & Combustion Chamber Cleaner is a diverse blend of cleaning ingredients that break through the nearly impenetrable deposit exterior and deliver potent detergents to the vulnerable center
- 【 Maintain Engine Performance 】 Perfect for air intake system, combustion chamber, EGR Valves, intake valves and oxygen sensors. Easy operation for making the fuel injectors spray smoothly and properly.
- 【 Easy to Use 】 Simply fill with air intake cleaning liquids and connect the vacuum hose of vehicle vacuum system. Reduce carbon deposits easily.
- 【 Multiple Applications 】 Use to clean the intake valve, combustion chamber, vacuum system and test the vacuum system pressure. Provides more thorough cleaning than other methods. Effectively remove engine carbon deposits and increase gas mileage performance.
- 【 Equipped with Negative Pressure Gauge 】 The liquid-filled gauge for accurate vacuum pressure reading and monitoring chemical flow.
- 【 Gasoline Engine / Petrol Cars Use 】 Used for gasoline engine injection and petrol cars. "NOT" for diesel injector. And solution liquid is "NOT" included.
- Air Filter Cold Air Intake Filter Breather 12mm
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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