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July 16, 2021 NHTSA CAMPAIGN NUMBER: 21V539000
Incorrect Transmission Overflow Pipe and Filter
A transmission fluid leak can increase the risk of a fire. In addition, a transmission control module failure could result in a vehicle stall, increasing the risk of a crash.
NHTSA Campaign Number: 21V539
Manufacturer Mercedes-Benz USA, LLC
Components POWER TRAIN
Potential Number of Units Affected 371
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 GLK250 vehicles equipped with 4-cylinder diesel engines. The incorrect type of transmission fluid filter and overflow pipe may have been installed during a service repair, which could result in a transmission fluid leak or control module failure.
Remedy
Dealers will replace the overflow pipe and transmission fluid filter, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Overflow Pipe and Transmission Fluid Filter MY13 X204 (GLK-Class) |
Date: July 23, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID : | Campaign Desc. : | Replace Overflow Pipe and
Transmission Fluid Filter |
| TBA | 21V539 | 21P2197414 | |
| This is to notify you of a new Recall Campaign to replace the overflow pipe and transmission fluid filter on 371 Model Year (“MY”) 2013 GLKClass (X204 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 23, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2013 GLK (X204 platform) vehicles with a 4-cylinder diesel engine, an incorrect variant of the overflow pipe and transmission fluid filter might have been installed by an authorized Mercedes-Benz dealer while performing a prior repair. Installation of an incorrect variant of the overflow pipe could lead to overfilling the transmission with transmission fluid. Depending on the driving situation, this might result in an overflow of transmission fluid through the transmission vent. A risk of fire cannot be ruled out in this circumstance.
Depending on the quantity of leaked fluid, the risk of a crash for other road users could increase. In addition, due to the reduced filtration performance of the installed transmission oil filter, a failure of the transmission control unit might occur over the vehicle’s life-time. In this case, a stalling of the vehicle cannot be ruled out which could increase the risk of a crash. |
||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the overflow pipe and transmission fluid filter on the affected vehicles. | ||
| Parts | Parts are not yet available. An additional notification will be sent when the remedy is available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2013 | ||
| Vehicle Model | GLK-Class | ||
| Vehicle Populations | |||
| Total Recall Population | 371 | ||
| Total Vehicles in Dealer Inventory | 0 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY13 GLK-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY13 GLK-Class vehicles covered by this notification until the vehicle has been repaired. |
|||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed approximately two weeks after the remedy becomes available. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Overflow Pipe and Transmission Fluid Filter MY13 X204 (GLK250 BlueTec) |
Date: August 13, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Overflow Pipe and Transmission
Fluid Filter |
|
| 2021070035 | 21V539 | 21P2692003 | ||
| This is to notify you of a Recall Campaign launch to replace the overflow pipe and transmission fluid filter on 371 Model Year (“MY”) 2013 GLKClass (X204 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 13, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2013 GLK250 BlueTec (X204 platform) vehicles , an incorrect variant of the overflow pipe and transmission fluid filter might have been installed by an authorized Mercedes-Benz dealer while performing a prior repair. Installation of an incorrect variant of the overflow pipe could lead to overfilling the transmission with transmission fluid. Depending on the driving situation, this might result in an overflow of transmission fluid through the transmission vent. A risk of fire cannot be ruled out in this circumstance. Depending on the quantity of leaked fluid, the risk of a crash for other road users could increase. In addition, due to the reduced filtration performance of the installed transmission oil filter, a failure of the transmission control unit might occur over the vehicle’s lifetime. In this case, stalling of the vehicle cannot be ruled out which could increase the risk of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace the overflow pipe and transmission fluid filter on the affected vehicles. | |||
| Parts | Parts are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2013 | |||
| Vehicle Model | GLK-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 371 | |||
| Total Vehicles in Dealer Inventory | 0 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY13 GLK-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY13 GLK-Class vehicles covered by this notification until the vehicle has been repaired.
|
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2021070035, August 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLK-Class vehicles (X204 platform) Model year 2013 Replace Overflow Pipe and Transmission Fluid Filter |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2013 GLK250 BlueTec (X204 platform) vehicles , an incorrect variant of the overflow pipe and transmission fluid filter might have been installed by an authorized Mercedes-Benz dealer while performing a prior repair. Installation of an incorrect variant of the overflow pipe could lead to overfilling the transmission with transmission fluid. Depending on the driving situation, this might result in an overflow of transmission fluid through the transmission vent. A risk of fire cannot be ruled out in this circumstance. Depending on the quantity of leaked fluid, the risk of a crash for other road users could also increase. In addition, due to the reduced filtration performance of the installed transmission oil filter, a failure of the transmission control unit might occur over the vehicle’s lifetime. In this case, stalling of the vehicle cannot be ruled out which could increase the risk of a crash. An authorized Mercedes-Benz dealer will replace the overflow pipe and transmission fluid filter on the affected vehicles.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 371 vehicles are affected.
Order No. P-RC-2021070035
Perform automatic transmission fluid and oil filter change Model 204.904
Work procedure
- Perform automatic transmission fluid and oil filter change.
For basic data, see AP27.00-P-2702W.
During the operations to be performed, the overflow pipe of the oil pan must be replaced.
For basic data, see AR27.10-P-7030W.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1 | Oil filter (transmission) | A 222 277 20 00 |
| 1 | Overflow pipe (40.5 mm length, green) | A 222 271 00 97 |
| 1 | Screw plug | N 000 908 01 20 09 |
| 1 | Sealing ring | N 007 603 01 21 02 |
| 6 | Screw | A 004 990 35 12 |
| As required | Transmission oil sheet 236.15 (5 l can) | A 000 989 69 05 13 AULW |
Small parts such as screws/bolts, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list.
The required small parts are taken into account in the budgeting.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-0648) Perform oil change in automatic transmission
Includes: Remove/install engine compartment linings (all) and trims at underbody (all); perform oil filter change; replace overflow pipe of oil pan
(02-0649) Extra work for vehicles with underguard:
Perform oil change in automatic transmission for vehicles with underguard
| Damage Code | Operation Number | Labor Time (hrs.) |
| 26 920 03 | 02-0648 | 1.9 |
| 02-0649 | 0.1 |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC-2021070035
SEOCONTENT-START
September, 2021
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized
Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in
certain Model Year (“MY”) 2013 GLK-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? In certain MY 2013 Mercedes-Benz GLK250 BluTec vehicles, an incorrect type of overflow pipe and transmission
fluid filter might have been installed by an authorized Mercedes-Benz dealer while performing a prior repair.
Installation of an incorrect overflow pipe could lead to overfilling the transmission with transmission fluid.
Depending on the driving situation, this might result in an overflow of transmission fluid through the transmission
vent, which can increase the risk of a fire. Depending on the quantity of leaked fluid, the risk of a crash for other
road users could increase. In addition, due to the reduced filtration performance of the installed transmission oil
filter, a failure of the transmission control unit might occur, which could cause a vehicle stall and increase the risk
of a crash.
What will your DEALER DO? An authorized Mercedes-Benz dealer will replace the overflow pipe and transmission fluid filter on the affected
vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer
experience, and respect for your time is a top priority. While the minimum repair time can be less than 3 hours,
your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal
service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be
applicable to your vehicle and this may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-
Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please
mention you are scheduling an appointment to replace the overflow pipe and transmission fluid filter on the
affected vehicles under Recall Campaign # 2021070035. You may be asked for your 17-digit Vehicle
Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships
remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Pick-up
and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the
reverse side and return the updated information in the enclosed envelope.
Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information
by first class mail to the lessee within 10 business days to comply with Federal Regulations.
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the
amount the repair would have cost if completed by an authorized Mercedes-Benz dealer. Please see the following
page for more information.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety
recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any
difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your
situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant
to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA
To find the most
convenient
authorized
Mercedes-Benz
dealer from your
smartphone,
scan the QR
code to the left.
2021070035
This notice applies to your vehicle, VIN:
IMPORTANT SAFETY RECALL 2021070035
Replace Overflow Pipe and Transmission Fluid Filter
NHTSA Recall #21V539
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in
the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may
contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER
NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected, you may be eligible to receive reimbursement. Requests for
reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if
completed by an authorized Mercedes-Benz dealer. The following documentation must be presented to your dealer for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check or copy of credit card receipt).
• Reimbursement will be made by check from your dealer. If your claim is denied you will receive a
letter from MBUSA within 60 days of receipt with the reason(s) for the denial.
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLK250 | 2013 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V539-8820.pdf 645.586KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Replace Overflow Pipe and Transmission Fluid Filter
RCMN-21V539-1444.pdf 161.229KB
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Recall Quarterly Report #2, 2021-4
RCLQRT-21V539-8966.PDF 211.247KB
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Remedy Instructions and TSB
RCRIT-21V539-9026.pdf 312.223KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-21V539-8256.PDF 214.626KB
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Recall 573 Report – AMENDMENT 2
RCLRPT-21V539-1495.PDF 214.588KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V539-7546.pdf 220.491KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification – Overflow Pipe and Transmission Fluid Filter MY13 X204 (GLK250 BlueTec)
RCMN-21V539-0892.pdf 713.694KB
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Recall Quarterly Report #3, 2022-1
RCLQRT-21V539-7348.PDF 211.329KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V539&docType=RCL
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