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May 28, 2021 NHTSA CAMPAIGN NUMBER: 21V403000
Water Intrusion into Front Wheel Wells
Either a blank instrument cluster display or an engine stall can increase the risk of a crash.
NHTSA Campaign Number: 21V403
Manufacturer Mercedes-Benz USA, LLC
Components ELECTRICAL SYSTEM, STRUCTURE
Potential Number of Units Affected 5,680
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLB250 vehicles. Water may enter through the wheel well area into the front occupant foot wells, potentially damaging certain electrical components. This may result in the instrument cluster going blank, an engine stall while driving, or the vehicle may not start.
Remedy
Dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. Owner notification letters were mailed July 20, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020070009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Mercedes-Benz has a Recall
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Initial Notification Vehicle Body Sealing – water intrusion MY20 247 (GLB-Class) | DATE: June 7, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Body Sealing– water intrusion | |
TBA | 21V403 | 21P2197396 | ||
This is to notify you of a new Recall Campaign regarding water intrusion in 5,680 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on June 7, 2021. | ||||
Background | ||||
Issue | Mercedes-Benz![]() ![]() | |||
What We’re Doing | An authorized Mercedes-Benz![]() | |||
Parts | Remedy is not available at this time. An additional notification will be sent once the remedy is available. | |||
Vehicles Affected | ||||
Vehicle Model Year(s) | 2020 | |||
Vehicle Model | GLB-Class | |||
Vehicle Populations | ||||
Total Recall Population | 5,680 | |||
Total Vehicles in Dealer Inventory | 27 | |||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
Next Steps/Notes | ||||
Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
TO: Mercedes-Benz![]() | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
RE: Recall Campaign Launch Notification – Update Vehicle Body Sealing – water intrusion – Supplemental MY20 247 (GLB-Class) | Date: July 9, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. : | NHTSA ID | Campaign Desc. : | Vehicle Body Sealing– water intrusion Supplemental | |||
2020070009 | 21V403
20V246 | 20P6290301 | ||||
This is to notify you of a Recall Campaign launch regarding possible water intrusion in an additional 5,680 vehicles to the original campaign (NHTSA ID# 20V246) of 26 Model Year (“MY”) 2020 GLB-Class (247 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “Open” on July 9, 2021 | ||||||
Background | ||||||
Issue | Mercedes-Benz![]() ![]() | |||||
What We’re Doing | An authorized Mercedes-Benz![]() | |||||
Parts | The remedy is available and can be performed. Please note that the estimated replacement rate is 1%. Parts should only be ordered in the event a replacement is required. | |||||
Vehicles Affected | ||||||
Vehicle Model Year(s) | 2020 | |||||
Vehicle Model | GLB-Class | |||||
Vehicle Populations | ||||||
Total Recall Population | 5,706 (with the additional 26 vehicles) | |||||
Total Vehicles in Dealer Inventory | 8 | |||||
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLB-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLB-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||||
Next Steps/Notes | ||||||
Customer Notification Timeline | Customer letters for the additional 5,680 vehicles planned to be mailed on July 20, 2021. | |||||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||||
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
Campaign No. 2020070009, July 2021
TO: | ALL MERCEDES-BENZ![]() |
SUBJECT: | Model GLB-Class vehicles (247 platform) Model Year 2020 Vehicle Body Sealing- water intrusion |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has determined that on certain Model Year (“MY”) 2020 GLB-Class vehicles (247 platform), the vehicle body might not be sealed in the area of the front wheel wells according to current production specifications. Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This might impair the functionality of control units and other electric components installed in these areas. For example, the instrument cluster might malfunction and not display any information. Furthermore, the engine might stall during driving or might not start, which could increase the risk of injury or a crash. The occupants might observe wet carpets in the front foot wells and fogged windows. In the event that water intrusion is confirmed, the necessary repairs will be performed.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 5.680 vehicles are affected.
Order No. P-RC-2020070009
Rework seam seal at bottom of firewall on right and left wheel arches
Model 247
Check/test procedure
- Remove right and left front door sills (AR68.30-P-4101MFA).
- Lift floor covering in footwell on front driver’s side and front passenger side and check for moisture (Figure 1). There may be no ingress of water under the floor covering in the footwell on the front driver’s side and/or front passenger side.
-
- No ingress of water in footwell on front driver’s side and/or front passenger side: End measure.
- Ingress of water in footwell on front driver’s side and/or front passenger side: Carry out work procedure.
Work procedure
- Remove rear section of right and left front fender liners. For basic data, see (AR88.10-P-1301MFA).
- Clean/prime seam seal on right and left of firewall (marked area) and rework with transparent seam seal (Figure 2).
- Expose affected footwell, check component parts and wiring harnesses for water and signs of corrosion.
After the inspection, repair or replace affected component parts.
Primary Parts Information
Qty. | Part Name | Part Number |
1* | Primer/cleaner | A 000 989 31 00 |
1* | Transparent seam seal | A 000 989 32 00 |
* 1 packaging unit is to be used for approx. 10 vehicles.
Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealants, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-1589) Check seam seal at bottom of firewall on right and left wheel arches
Includes: Lift floor covering in footwell on front driver’s side and/or front passenger side and check for ingress of water.
(02-1590) Rework seam seal at bottom of firewall on right and left wheel arches (after check)
(02-0508) Expose footwell, check control units and wiring harness; rework or replace as required (after check)
Damage Code | Operation Number | Labor Time (hrs.) |
62 903 01 | 02-1589 | 0.7 |
02-1590 | 1.0 | |
02-0508 | ZM |
Note
Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.
P-RC-2020070009
SEOCONTENT-START
IMPORTANT SAFETY RECALL 2020070009
This notice applies to your vehicle, VIN:
Check Vehicle Body Sealing for Water Intrusion
NHTSA Recall #21V403
July, 2021
2020070009
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz
vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2020 GLB-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN?
In certain MY 2020 GLB-Class vehicles, the vehicle body might not be sealed properly in the area of the front wheel wells, according to current production specifications. Under certain conditions, it is possible for water to enter from the wheel wells into the front occupant foot wells. This could impair the functionality of the control units and other electrical components installed in these areas, causing a blank instrument cluster display or possibly leading to an engine stall, increasing the risk of a crash. Occupants might observe wet carpets in the front foot wells and/or fogged windows as an indication of the condition.
What will your DEALER DO?
An authorized Mercedes-Benz dealer will seal the vehicle body in the subject area and check the front foot wells for water intrusion. In the event that water intrusion is confirmed, the necessary repair will be carried out. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz
dealer will also check for other repair measures that might be applicable to your vehicle which may increase the required working time.
What should YOU DO?
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to check the vehicle body sealing for water intrusion under
Recall Campaign # 2020070009.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz
dealer can confirm availability.
Information for Owners
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz
dealer as soon as possible. This repair will be provided free of charge.
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
Mercedes-Benz USA, LLC
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑ EXPORTED
❑ LEASE, VEHICLE RETURNED
❑ SCRAPPED
❑ SOLD
❑ STOLEN
❑ OTHER
❑ NEW OWNER INFORMATION
❑ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
**** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER ****
DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE
VIN:
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
MERCEDES-BENZ![]() | GLB250 | 2020 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-21V403-6427.PDF 214.468KB
Recall Acknowledgement
RCAK-21V403-7285.pdf 702.112KB
Recall 573 Report – Amendment 1
RCLRPT-21V403-1356.PDF 214.47KB
Recall 573 Report – Amendment 2
RCLRPT-21V403-8145.PDF 214.441KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V403-7562.pdf 166.989KB
Remedy Instructions and TSB
RCRIT-21V403-9777.pdf 397.691KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Vehicle Body Sealing water intrusion MY20 247 (GLB-Class)
RCMN-21V403-3177.pdf 198.993KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification – Update Vehicle Body Sealing water intrusion – Supplemental
RCMN-21V403-1065.pdf 516.852KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V403-9402.PDF 211.248KB
Latest Recalls Documents
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