May 17, 2021 NHTSA CAMPAIGN NUMBER: 21V360000
ESP Software Not Updated for Camper Option
The ESP may not respond as intended during certain driving scenarios, increasing the risk of a crash.
NHTSA Campaign Number: 21V360
Manufacturer Daimler Vans USA, LLC
Components ELECTRONIC STABILITY CONTROL
Potential Number of Units Affected 168
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz
Sprinter vehicles equipped with the camper upfit option. The Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity.
Remedy
Dealers will update the software, free of charge. Owner notification letters were mailed on July 2, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3HOLAPLI.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Reprogram ESP Software for Campers | DATE: May, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Reprogram ESP Software for Campers | |
| 2021050015 | PDGHOLAPLI | ||
| This is to notify you of an initial Recall Campaign to reprogram the ESP software on approximately 167 MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Vans, has determined that on certain Mercedes-Benz vehicles from platform 907 (VS30) with the upfit option for campers, the ESP Software was not customized for upfitted vehicles with a higher center of gravity. Depending on the vehicle’s individual specifications after the camper upfit (e.g. center of gravity), the risk of a crash could increase during highly dynamic driving maneuvers without the specified version of the ESP software.
| ||
| What We’re Doing | MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software version of the corresponding control unit. | ||
| Parts | Software is not yet available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter VS30, Platform 907 | ||
| Vehicle Populations | |||
| Total Recall | 167 | ||
| Dealer Inventory | 0 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter to be mailed in June, 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
| TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Recall Campaign Launch Notification Model 907 (Sprinter) Model Year 2019 Reprogram ESP Software for Campers | DATE: June, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Reprogram ESP Software for Campers | |
| 20210600xx | VS3HOLAPLI | ||
| This is to notify you of a Recall Campaign Launch to reprogram the ESP software on approximately 168 MY19 MercedesBenz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until the recall has been completed. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Vans, has determined that on certain Mercedes-Benz vehicles from platform 907 (VS30) with the camper upfit option , the ESP Software was not adapted for upfitted vehicles that have a higher center of gravity. Depending on the vehicle’s individual specifications after the camper upfit (e.g. center of gravity), the risk of a crash could increase during highly dynamic driving maneuvers without the specified version of the ESP software. | ||
| What We’re Doing | MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software version of the corresponding ESP control unit. | ||
| Remedy | Software is available. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019 | ||
| Vehicle Model | Sprinter VS30, Platform 907 | ||
| Vehicle Populations | |||
| Total Recall | 168 | ||
| Dealer Inventory | 0 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter to be mailed in July, 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021060020 June, 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model 907 Sprinter, Model Year 2019 Reprogram ESP Software for Campers |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Vans, has determined that on certain Mercedes-Benz vehicles from platform 907 (VS30) with the camper upfit option , the ESP Software was not adapted for upfitted vehicles that have a higher center of gravity. Depending on the vehicle’s individual specifications after the camper upfit (e.g. center of gravity), the risk of a crash could increase during highly dynamic driving maneuvers without the specified version of the ESP software. MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software version of the corresponding ESP control unit.
Prior to performing this Recall Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 167 vehicles are involved.
Order No. V-RC-2021060020
SEOCONTENT-START IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 IMPORTANT SAFETY RECALL NOTICE 2021060020 This notice applies to your vehicle VIN: Reprogram ESP Control Unit for Upfitted Vehicles NHTSA Recall ID: 21V360 July, 2021 Dear Mercedes-Benz Sprinter Owner: This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the issue? On certain Mercedes-Benz Sprinter vehicles with the camper upfit option, the ESP Software was not adapted for upfitted vehicles that have a higher center of gravity. Depending on the vehicle’s individual specifications after the camper upfit, vehicles without the specified version of the ESP software could have in an increased risk of a crash during highly dynamic driving maneuvers. . What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz Sprinter dealer will update the software version of the corresponding control unit. This repair should take less than 30 minutes. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Please mention you are scheduling an appointment to reprogram ESP control unit under Recall Campaign # 2021060020 To locate authorized dealers, visit www.MBVans.com or call 1-800-FOR-MERCEDES (1-800-367-6372) A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information. Should you have any questions, please contact your authorized Mercedes-Benz Sprinter dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately. Sincerely, Mercedes-Benz USA A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge. IMPORTANT SAFETY RECALL Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone: (770) 705-0600 Additional Information for Owners: If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ❑ EXPORTED ❑ LEASE, VEHICLE RETURNED ❑ SCRAPPED ❑ SOLD ❑ STOLEN ❑ OTHER _________________________ ❑ NEW OWNER INFORMATION OR ❑ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature VIN: ********************************************************************************************************* Model 907, 910 with code X2R (Bodybuilder requirement: conversion to motorhome) Operation no. of the operation texts or standard texts and flat rates Category Op. no. Operation text Time Damage Code Code L 02 2443 Operations: Connect/disconnect vehicle diagnosis system 0.1Hr 32 903 55 VS3HOLAP LI L 02 2445 Operations: Connect/disconnect charger (vehicle diagnosis system connected) 0.1Hr 32 903 55 VS3HOLAP LI L 02 2442 Operations: Update ………….. control unit software (vehicle diagnosis system connected) 0.1Hr 32 903 55 VS3HOLAP LI Notes on programming control units AH54.21-P-0001-03Z g Check 1 Check whether vehicle is affected by measure. Affected vehicles: Update software of ESP(R) control unit (code: VS3HOLAPLI, acc. no.: 32 903 55) Model 907.### ## as of 000674 up to 007927, 910.### ## as of 000644 up to 009795 with code X2R (Bodybuilder requirement: conversion to motorhome) SM42.45-D-0035-01AAA i For authorized Mercedes‑Benz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. V-RC-2021060020 1 Update software 2 Connect charging equipment. f Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle AR54.10-D-1127TS p During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system. Otherwise any undervoltage that occurs may damage the control units. i Follow the operating instructions for the charger. i Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. 3 Connect diagnostic system. a AD00.00-D-2000-06TS i Always use the latest XENTRY Diagnosis software release. i It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. 4 Update software for ESP® control unit. i It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. 5 Disconnect diagnostic system. a AD00.00-D-2000-06TS 6 Remove charger from vehicle. f AR54.10-D-1127TS 2 V-RC-2021060020 SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | SPRINTER (VS30) | 2019 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-21V360-8478.pdf 1164.126KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V360-2799.pdf 197.531KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V360-2653.PDF 211.135KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V360-8285.pdf 635.097KB
Defect Notice 573 Report
RCLRPT-21V360-8099.PDF 214.389KB
Recall Acknowledgement
RCAK-21V360-7963.pdf 644.966KB
Recall 573 Report- Amendment 1
RCLRPT-21V360-2108.PDF 216.548KB
Recall Quarterly Report #3, 2022-1
RCLQRT-21V360-2817.PDF 211.321KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V360-5100.PDF 211.234KB
Latest Recalls Documents
Mercedes-Benz Reprogramming
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