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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Service Campaign Launch Notification Replace Filling Capacity of Air Conditioning System Supplementary Booklet MY 21 290 (GT-Class) | DATE: May 28, 2021 |
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Service Campaign Launch Notification | May 28, 2021 | ||
| Campaign No. : | Campaign Desc. : | Replace Filling Capacity of Air Conditioning System | |
| 2021030024 | 21P8391104 | Supplementary Booklet | |
| This is to notify you of the Service Campaign Launch to replace filling capacity of Air Conditioning System supplementary booklet in 1,252 Model Year (“MY”) 2021 GT-Class (290 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on May 28,2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 GT-Class (290 platform) vehicles, the information on the refrigerant in the operator’s manual may have been documented incorrectly. It is therefore possible that the refrigerant may be filled incorrectly during a workshop visit. | ||
| What We’re Doing | MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the operator’s manual for the air conditioning system on the affected vehicles. | ||
| Parts | Parts are available and can be ordered as necessary. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2021 | ||
| Vehicle Model | GT-Class (290) | ||
| Vehicle Populations | |||
| Total Campaign Population | 1,252 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | AOMs – This campaign may generate questions from your dealers. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021030024, May 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model AMG GT-Class (290 platform) Model Year 2021 Replace Filling Capacity of Air Conditioning System Supplementary Booklet |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 GT-Class (290 platform) vehicles, the information on the refrigerant in the operator’s manual may have been documented incorrectly. It is therefore possible that the refrigerant may be filled incorrectly during a workshop visit. An authorized Mercedes-Benz dealer will replace the operator’s manual for the air conditioning system on the affected vehicles.
Prior to performing this Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 1,252 vehicles affected.
Order No. P-SC-2021030024
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Work procedure
- Check whether the supplementary booklet is in the vehicle document wallet and whether it is the correct version.
If supplementary booklet is not present, a printed supplementary booklet must be placed in the vehicle document wallet as an aftermarket measure.
Where present: Compare printed supplementary booklet with the parts table and replace.
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required (1)* | Supplementary booklet (multilingual: USA/CAN/CHN) | A 290 584 46 03 |
* The replacement parts must be determined according VIN via the parts process in the Xentry Portal(XPPI).
Warranty Information
Operation:
Check operator’s manual, supply if necessary (02-9471)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 83 911 04 7 | 02-9471 | 0.1 |
Note
Operation Number labor times are subject to change.
P-SC-2021030024
Replace supplementary booklet in OM for air conditioning sys
Model(s) GT43C4,GT53C4
Model Year 2021-2021
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