May 14, 2021 NHTSA CAMPAIGN NUMBER: 21V353000
Latch May Allow Rear Door To Open While Driving
The rear door may appear closed even when the latch is not fully engaged, allowing the door to open while driving and increasing the risk of injury or a crash. Damaged latch components may prevent the rear door from being opened while inside the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 21V353
Manufacturer Mercedes-Benz
USA, LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 17,800
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 G550 and G63 AMG vehicles. Components within the door latch may prevent the rear doors from latching or opening properly.
Remedy
Dealers will replace the rear door latches, free of charge. Owner notification letters were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. Note: Vehicles repaired prior to this recall must return to dealers to have the remedy performed. MBUSA’s numbers for this recall are 2021060007 and 2021060014.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Replace Rear Door Latches MY19-21 G-Class (463 platform) | Date: May 21, 2021 |
IMPORTANT NEW RECALL CAMPAIGN
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Daimler AG Company
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Rear Door Latches | |
| 2021MMNNNN | 21V353 | 21P2197392 | ||
| This is to notify you of a new Recall Campaign to replace the rear door latches on 17,800 Model Year 2019-2021 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 21, 2021. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2021 G-Class (463 platform) vehicles equipped with rear door latches for the US market, the rear doors might not open, close, or lock according to current production specifications. Depending on the tolerances of the components within the latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain extreme types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace both the rear door latches on the affected vehicles with a door latch that incorporates an enhanced design, including those previously replaced or repaired under warranty. | |||
| Parts | Parts are not yet available. An additional notification will be sent when the remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019-2021 | |||
| Vehicle Model | G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 17,800 | |||
| Total Vehicles in Dealer Inventory | 23 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s)
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 G-Class vehicles covered by this notification until the vehicle has been repaired.
| ||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
A Daimler AG Company
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Rear Door Latches MY19-21 463(G-Class) | Date: July 9, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Rear Door Latches |
| 2021060007
2021060014 | 21V353 | 21P7391004
21P7391003 | |
| This is to notify you of a Recall Campaign launch to replace the rear door latches on 17,800 Model Year 2019-2021 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 2, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2021 G-Class (463 platform) vehicles equipped with rear door latches for the US market, the rear doors might not open, close, or lock according to current production specifications. Depending on the tolerances of the components within the latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain extreme types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace both the rear door latches on the affected vehicles, including those previously replaced or repaired under warranty, with a door latch that incorporates an enhanced design. | ||
| Parts | Parts are available and can be ordered as necessary. Initial orders will process and ship directly from Germany. VOR only, Vin required. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2019-2021 | ||
| Vehicle Model | G-Class | ||
| Vehicle Populations | |||
| Total Recall Population | 17,800 | ||
| Total Vehicles in Dealer Inventory | 19 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 G-Class vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. |
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |
Campaign No. 2021060007, July 2021
Revision A July 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model G-Class vehicles (463 platform) Model year 2021 Replace Rear Door Lock – Code X20 (MY21) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2021 G-Class (463 platform) vehicles equipped with rear door latches for the US market, the rear doors might not open, close, or lock according to current production specifications. Depending on the tolerances of the components within the latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain extreme types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. An authorized Mercedes-Benz dealer will replace both the rear door latches on the affected vehicles with a door latch that incorporates an enhanced design, including those previously replaced or repaired under warranty.
Prior to performing this Recall Campaign:
•VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 4,101 vehicles are involved.
Order No. P-RC-2021060007
Replace door lock on left and right rear doors
Model 463 with code X20
Code X20 corresponds to (model year 2021)
Work procedure
- Remove door trim on left and right rear doors.
For basic data, see AR72.12-P-1010XG.
- Carefully pull off door foam sheeting (A, Figure 1) from rear doors as shown.
Door foam sheeting does not have to be completely removed and is reused.
- Remove door locks of rear doors.
For basic data, see AR72.12-P-2511XG.
- Replace mounting clips (B, Figure 2) on removed actuator motors for central locking system.
Mounting clips are included in the parts kit and must be replaced.
- Complete unit consisting of door lock, actuator motor of central locking system with release cable, and door locking knob prior to installation and insert into door to assemble.
- Mounting screws (Figure 3) for actuator motor for central locking system must be replaced and are included with the parts kit.
- Complete doors.
For basic data, see AR72.12-P-2511XG.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1* | Door lock parts kit | A 463 730 45 02 |
*Parts are available and can be ordered as necessary. Initial orders will process and ship directly from Germany. VOR only, Vin required. Once parts are available in PDCs, parts should be ordered per standard process. Please review Paragon notes.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-0552) Replace door lock on left and right rear doors
Includes: Remove/install door trims, replace mounting clips on actuator motors for central locking system with mounting screws
| Damage Code | Operation Number | Labor Time (hrs.) |
| 73 910 04 | 02-0552 | 1.6 |
Note
Operation Number labor times are subject to change.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Replace Rear Door Latches MY19-21 463(G-Class) | Date: July 7, 2021 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Replace Rear Door Latches |
| 2021060007
2021060014 | 21V353 | 21P7391004
21P7391003 | |
| This is to notify you of a Recall Campaign launch to replace the rear door latches on 17,800 Model Year 2019-2021 G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 2, 2021. | |||
| Background | |||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2021 G-Class (463 platform) vehicles equipped with rear door latches for the US market, the rear doors might not open, close, or lock according to current production specifications. Depending on the tolerances of the components within the latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain extreme types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. | ||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will replace both the rear door latches on the affected vehicles, including those previously replaced or repaired under warranty, with a door latch that incorporates an enhanced design. | ||
| Parts | Parts are available and can be ordered as necessary. Initial orders will process and ship directly from Germany. VOR only, Vin required. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2019-2021 | ||
| Vehicle Model | G-Class | ||
| Vehicle Populations | |||
| Total Recall Population | Required. 17,800 | ||
| Total Vehicles in Dealer Inventory | 19 | ||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Xentry. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 G-Class vehicles covered by this notification until the vehicle has been repaired. | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | |||
Campaign No. 2021060014, July 2021
Revision A July 2021
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model G-Class vehicles (463 platform) Model year 2019-2020 Replace Rear Door Lock – Code XZ8/XZ9 (MY19/MY20) |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 G-Class (463 platform) vehicles equipped with rear door latches for the US market, the rear doors might not open, close, or lock according to current production specifications. Depending on the tolerances of the components within the latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain extreme types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. An authorized Mercedes-Benz dealer will replace both the rear door latches on the affected vehicles with a door latch that incorporates an enhanced design, including those previously replaced or repaired under warranty.
Prior to performing this Recall Campaign:
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 13,888 vehicles are involved.
Order No. P-RC-2021060014
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Replace door lock on left and right rear doors
Model 463 with codes XZ8 or XZ9
Work procedure
- Remove door trim on left and right rear doors.
For basic data, see AR72.12-P-1010XG.
- Carefully pull off door foam sheeting (A, Figure 1) from rear doors as shown.
- Remove door locks of rear doors.
For basic data, see AR72.12-P-2511XG.
- Complete unit consisting of door lock, actuator motor of central locking system with release cable, and door locking knob prior to installation and insert into door to assemble.
The mounting screws on CL actuators (Figure 3) MUST be replaced and are included with the parts kit.
- Complete doors.
For basic data, see AR72.12-P-2511XG.
Primary Parts Information
| Qty. | Part Name | Part Number |
| 1* | Door lock parts kit | A 463 730 14 02 |
*Parts are available and can be ordered as necessary. Initial orders will process and ship directly from Germany. VOR only, Vin required. Once parts are available in PDCs, parts should be ordered per standard process. Please review Paragon notes.
Note:
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Operation: (02-0553) Replace door lock on left and right rear doors
Includes: Remove/install door trims, replace CL actuator and mounting screws for CL actuator
| Damage Code | Operation Number | Labor Time (hrs.) |
| 73 910 03 | 02-0553 | 1.5 |
Note
Operation Number labor times are subject to change.
P-RC-2021060014
SEOCONTENT-START IMPORTANT SAFETY RECALL 2021060007 This notice applies to your vehicle, VIN: Replace Rear Door Latches NHTSA Recall #21V353 July, 2021 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 G-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? In certain Model Year (“MY”) 2019-2021 G-Class (463 platform) vehicles, the rear doors might not open, close, or lock properly, according to current production specifications. Depending on the tolerances of the components within the door latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. Under certain circumstances, an instrument cluster message may appear and warn of an unlatched or potentially open rear door(s). What will your DEALER DO? An authorized Mercedes-Benz dealer will replace all the rear door latches on the affected vehicles with a door latch that incorporates an enhanced design, including those previously replaced or repaired under warranty. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace both rear door latches, including those previously replaced or repaired under warranty under Recall Campaign # 2021060007. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge. To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. Mercedes-Benz USA, LLC Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ❑ EXPORTED ❑ LEASE, VEHICLE RETURNED ❑ SCRAPPED ❑ SOLD ❑ STOLEN ❑ OTHER ❑ NEW OWNER INFORMATION ❑ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN: ************************************************************************************************************* IMPORTANT SAFETY RECALL 2021060014 This notice applies to your vehicle, VIN: Replace Rear Door Latches NHTSA Recall #21V353 July, 2021 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 G-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? In certain Model Year (“MY”) 2019-2021 G-Class (463 platform) vehicles, the rear doors might not open, close, or lock properly, according to current production specifications. Depending on the tolerances of the components within the door latches, the rear doors might not be fully closed even though they appear to be closed, and could open while driving under certain types of driving maneuvers and road conditions, increasing the risk of a crash or injury. Further, if the child safety lock is activated on the rear doors and excessive force is used to attempt to open the doors from inside the vehicle, the internal latching components may deform and prevent the rear doors from being opened from the inside, increasing the risk of injury in the event of a crash. Under certain circumstances, an instrument cluster message may appear and warn of an unlatched or potentially open rear door(s). What will your DEALER DO? An authorized Mercedes-Benz dealer will replace all the rear door latches on the affected vehicles with a door latch that incorporates an enhanced design, including those previously replaced or repaired under warranty. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. What should YOU DO? For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to replace both rear door latches, including those previously replaced or repaired under warranty under Recall Campaign # 2021060014. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Impacts from COVID-19: Your health and safety remain our top priority. The Mercedes-Benz dealerships remaining open for recall repairs and service are closely following the guidelines set forth by the CDC. Free Mobile Repair at your home or business as well as vehicle pick-up and delivery may be available. Your preferred authorized Mercedes-Benz dealer can confirm availability. In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. Information for Owners If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge. To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. Mercedes-Benz USA, LLC Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 Phone (770) 705-0600 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. ❑ EXPORTED ❑ LEASE, VEHICLE RETURNED ❑ SCRAPPED ❑ SOLD ❑ STOLEN ❑ OTHER ❑ NEW OWNER INFORMATION ❑ MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN: ************************************************************************************************************* SEOCONTENT-END
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | AMG G63 | 2019-2021 |
| MERCEDES-BENZ | G550 | 2019-2021 |
18 Associated Documents
Defect Notice 573 Report
RCLRPT-21V353-3395.PDF 215.978KB
Recall Acknowledgement
RCAK-21V353-5981.pdf 735.188KB
Recall 573 Report – Amendment 2
RCLRPT-21V353-2639.PDF 215.974KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V353-9610.pdf 166.917KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V353-1027.pdf 165.107KB
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Replace Rear Door Latches MY19-21 G-Class (463 platform)
RCMN-21V353-0208.pdf 100.348KB
Recall 573 Report – Amendment 1
RCLRPT-21V353-4215.PDF 215.994KB
Remedy Instructions and TSB
RCRIT-21V353-4287.pdf 623.788KB
Remedy Instructions and TSB
RCRIT-21V353-0327.pdf 471.068KB
Remedy Instructions and TSB
RCRIT-21V353-2150.pdf 682.553KB
Remedy Instructions and TSB
RCRIT-21V353-9292.pdf 501.399KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Replace Rear Door Latches
RCMN-21V353-9567.pdf 718.857KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Replace Rear Door Latches
RCMN-21V353-5694.pdf 752.335KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Replace Rear Door Latches
RCMN-21V353-4080.pdf 864.341KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Replace Rear Door Latches
RCMN-21V353-8743.pdf 638.092KB
Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification Replace Rear Door Latches
RCMN-21V353-2191.pdf 889.348KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V353-6472.PDF 211.258KB
Manufacturer Notices(to Dealers,etc) – Replace Rear Door Latches
RCMN-21V353-2691.pdf 888.634KB
Latest Recalls Documents
- [Vehicle Fitment-1]: Compatible with Mercedes Benz W211 Series E320 2004-2005 V6 3.2L, E350 2006-2009 V6 3.5L, E500 2004-2006 V8 5.0L, E55 AMG 2006-2006 V8 5.5L, E63 AMG 2007-2009 V8 6.3L---Wagon
- [Vehicle Fitment-2]: Compatible with Mercedes Benz W164 Series ML320 2009 V6 3.0L, ML350 2010-2011 V6 3.0L, ML350 2008-2011 V6 3.5L, ML350 2010-2011 V8 5.5L, ML450 2010-2011 V6 3.5L, ML500 2007-2007 V8 5.0L, ML550 2008-2011 V8 5.5L, ML63 AMG 2007-2011 V8 6.3L, ML63 AMG 2007-2011 V8 6.3L---Sport Utility
- [Reference Number]: 937-907, 937907, 1647400635, 1647400500, 2117400136, 2117400235---Please confirm fitment for your vehicle before purchasing this trunk latch lock actuator
- [Location]: Rear Tailgate; This A-Premium rear trunk latch actuator comes with 10-Pin Connector
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted rear trunk hatch tailgate lock actuator. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind
- [Vehicle Fitment]: Compatible with Mercedes-Benz NCV3 Series Sprinter 2500 2013-2018, Sprinter 3500 2013-2018 --- It doesn't fit the model with partition compartment; It fits the model with Left Hand Drive.; For Mercedes-Benz Sprinter 3500 2013-2018, It fits Base submodel
- [Reference Number]: 9067401335 ---Please enter your vehicle information in the top left corner of the listing and check our Special Notes before ordering the door latch
- [Location]: Rear Left or Right Driver or Passenger Side; Door Lock Actuator Comes With 8-Pin Connector
- [Function]: The A-Premium door lock actuator is made of sturdy plastic and high-density metal, which improves the durability and reliability of the product. The first-class design and technologies applied to the actuator make it meet or even exceed OE specifications and prevent deformation. Replace the door latch assembly to restore the normal door lock functions by solving locking and unlocking problems and control your car door sensitively
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted door lock latch actuator. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind
- Fit for Mercedes-Benz W166 ML 2012-2015
- Fit for Mercedes-Benz X166 GL 2013-2016
- Fit for Mercedes-Benz W292 C292 GLE 2015-2019
- Fit for Mercedes-Benz X166 GLS 2016-2019
- Manufacturer Part Number:A1666804103
- 【Nickel-Plated Music Spring Wire】:The w463 door lock latch springs are crafted from nickel-plated music spring wire, a specialized high-carbon steel designed for manufacturing high-end springs. This material offers exceptional strength and hardness, excellent fatigue resistance and elasticity, as well as superior rust and corrosion resistance, ensuring efficient and long-lasting performance for your door locks.
- 【Fitment】: This door lock latch spring compatible with Mercedes-Benz G-CLASS W463 Series 1990-2018 G350 G500 G550 G55 AMG G63 AMG G65 AMG Models.
- 【Reference Number】: This door lock latch repair springs fits Mercedes-Benz G-CLASS W463 door lock latch actuator assembly, reference number: A4637202335, A4637200335, A4637202435, A4637200435, A4637400435, A4637401735, A4637301035, A4637304035, A4637401635, A4637400635.
- 【Function】:When your car door malfunctions and becomes inoperable, you do not need to buy the whole expensive door latch assembly because of the small part failure.The replacement door latch spring will fix your door problem.
- 【Easy Installation】:The door lock latch springs are manufactured to strict standards and serve as direct replacements for the original W463 Series door lock latch actuator springs. Designed for installation without requiring modifications, they are the cost-effective door lock latch accessories.
- Fitment: Designed to fit Mercedes-Benz W177 A-Class Models (2018-2022), W247 B-Class Models (2018-2022), and C118 CLA Models (2019-2022).
- Replace OEM Number: Compatible replacements for A0008206012, A0008204409, A0008202205, and A0008205003. Confirm the model, year, and OE number before purchase to ensure proper compatibility.
- Reliable Materials: Crafted from quality, corrosion-resistant materials that are sturdy, ensuring a long service life.
- Easy Installation: Plug-and-play direct replacement with no cutting or drilling required, making installation quick and hassle-free. Save your time and money. If the latch is stuck, remove and check spring tension & alignment.
- Tips: Regularly inspect the fuel flap release actuator motor for functionality to prevent leaks. Make sure the actuator rod is properly aligned during installation. Misalignment may cause the latch to jam or stick.
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