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May 14, 2021 NHTSA CAMPAIGN NUMBER: 21V354000
Rearview Camera Image May Not Display/FMVSS 111
A backup camera that displays a blank image reduces the driver’s rear view, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V354
Manufacturer Mercedes-Benz USA, LLC
Components BACK OVER PREVENTION, ELECTRICAL SYSTEM
Potential Number of Units Affected 342,366
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA’s recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA’s number for this recall is 2021050012.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
2021050012
Update MBUX Software – First Wave Update
This is to notify you of a Recall Campaign launch regarding updating the MBUX software – first wave – on 38,833 Model Year (“MY”) 20192021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 26, 2021. Supplemental 1 VINs will be flagged in VMI as “OPEN” on May 28, 2021.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations.
Parts
Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed approximately around the time of the launch of Wave 2.
Note:
- Use Xentry 03/21 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update MBUX multimedia system control unit software.
To do this, select menu item “Quick test view ⇒ A26/17 MBUX Headunit ⇒ Adaptations ⇒ Control unit update ⇒ Update of control unit software.
Then follow the user guidance in XENTRY Diagnosis.
Note: If no new software is found, check the control unit log if the update was already completed (figure 1) ( E-stand E830.4). If so, it is complete and can be closed and claimed as such. Please make a note on the RO that the update was already installed.
To do this, select menu item (MBUX multimedia system control unit log ⇒ Control unit-specific data):
NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message (figure 2) in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394
2021060021
Update MBUX Software – Second Wave (OTA Update)
This is to notify you of a Recall Campaign launch regarding updating the MBUX software – second wave – on 229,076 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 23, 2021.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase the risk of a crash or injury.
What We’re Doing
MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the MBUX multimedia system on the affected vehicles. No dealer action is needed. This recall will be launched in waves based on the subscription status of the vehicle.
Parts
Parts are not required for repair. The recall remedy is available as an over-the-air update.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters will be mailed approximately around the time of the launch of Wave 2.
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized.
Please read further to understand:
A. In-Vehicle MBUX Update via OTA
B. Dealer instructions to verify a successful OTA
C. No Submission of Warranty Claims
A. In-Vehicle MBUX Update via OTA
The customer will be required to accept the software update within the MBUX settings (see screen shots below).
The following is the process the customer will be prompted to follow if action is required. Please note this process will require the vehicle to be turned off for approximately 10-15 minutes for the update to complete (Figure 6). The prompt for the software update is shown in figures 1-14.
- The MBUX may prompt the driver to start the software update process at key ON. Additionally the driver can access the software update menu by selecting the Home icon (upper left) ⇒ Settings ⇒ System ⇒ Software Update (Figure 1).
There will be a Software update “MBUX Software Update”
(Figure 1 – Software Update Available)
- No action is needed for the download (Figure 2-4). Once the download is complete, please review the system message directing the driver to place the transmission into park and then switch the ignition to OFF (Figure 5). This will allow the driver to continue to the terms and conditions message. (Figure 6-11).
(Figure 2 – Update)
(Figure 3 – Downloading of Update)
(Figure 4 –Downloading of update part 2)
- Continue to read the terms and conditions (Figure 5).
(Figure 5 – Park vehicle safely, switch off the ignition and apply the parking brake)
- The terms and conditions (Figures 6à11).
(Figure 6 – Notes part 1)
(Figure 7 – Notes part 2)
(Figure 8 – Notes part 3)
(Figure 9 – Notes part 4)
(Figure 10 – Notes part 5)
(Figure 11 – Notes part 6)
- Scroll to the end of the terms and conditions and if you agree, (Figure 12) select “Accept and install.” The head unit will now turn off and update automatically. Once updated, the headunit will automatically restart. This process may take up to 10-15 minutes to complete.
IMPORTANT: As mentioned in the terms and conditions, do not operate the vehicle.
(Figure 12 – Accept and Install)
- Select “Information” to review more information about the recall OTA update (Figure 13).
(Figure 13 – Information MBUX SOFTWARE UPDATE)
- Once the MBUX head-unit finishes installing you will see the “Activated” notice (Figure 14).
(Figure 14 – Software Update Activated)
B. Dealer instructions to verify a successful OTA update: Helpful information for you and your customers on how to check for successful update.
Once the OTA update is successful, the vehicle will be closed on a weekly basis starting 7/31 in VMI. However, for real time info, please see the following example to check in VeDoc or alternatively on the Mercedes Me App.
1) Dealer can alternatively check VeDoc (Figure 15 and Table 1).
a. A VIN can be searched via VeDoc (Figure 15, A).
b. Click HU Head Unit – Control unit (Figure 15, B).
c. Check Object Number (Figure 15, C) with Table 1.
d. If the Object matches with Table 1 than the OTA was successful.
(Figure 15 – VeDoc example. A – VIN, B – HU Head Unit, C – Object Number)
Table 1
| Part | Object Number |
| SW Head Unit | A2479042900 |
Mercedes Me Connect App
2) Customers can alternatively check the status of the update in the vehicle by going to the menu mentioned in (Section A – Figure 6) or check the Mercedes-Me Connect App on Android or Apple (Figure 16).
a. Click the vehicle icon (bottom middle) on the home screen of the MMe Connect App.
b. Click “Vehicle Software Updates” (red box Figure 16, A).
c. Status is shown in (Figure 16, B).
d. Customers can click more in Figure 16 blue box to display additional information and date of software installation (Figure 16, C).
(Figure 16 – Mercedes Me Connect Vehicle Software Updates A, B, C)
C. Information Regarding Warranty Submissions
NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 17).
(Figure 17 – Error message)
Please confirm error with the following text: OTA update. No update from dealer required.
2021070030
Update MBUX Software – Third Wave (OTA Update)
This is to notify you of a Recall Campaign launch regarding updating the MBUX software – Third wave – on 68,739 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 31, 2021.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase the risk of a crash.
What We’re Doing
MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the MBUX multimedia system on the affected vehicles. No dealer action is needed. This recall will be launched in waves based on the subscription status of the vehicle.
Parts
Parts are not required for repair. The recall remedy is available as an over-the-air update.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters were mailed approximately around the time of the launch of Wave 2.
No Service Action is required by the Dealer for this Campaign
Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized.
Please read further to understand:
A. In-Vehicle MBUX Update via OTA
B. Dealer instructions to verify a successful OTA
C. No Submission of Warranty Claims
A. In-Vehicle MBUX Update via OTA
The customer will be required to accept the software update within the MBUX settings (see screen shots below).
The following is the process the customer will be prompted to follow if action is required. Please note this process will require the vehicle to be turned off for approximately 10-15 minutes for the update to complete (Figure 6). The prompt for the software update is shown in figures 1-14.
1. The MBUX may prompt the driver to start the software update process at key ON. Additionally the driver can access the software update menu by selecting the Home icon (upper left) ⇒ Settings ⇒ System ⇒ Software Update (Figure 1).
There will be a Software update “MBUX Software Update”
(Figure 1 – Software Update Available)
2. No action is needed for the download (Figure 2-4). Once the download is complete, please review the system message directing the driver to place the transmission into park and then switch the ignition to OFF (Figure 5). This will allow the driver to continue to the terms and conditions message. (Figure 6-11).
(Figure 2 – Update)
(Figure 3 – Downloading of Update)
(Figure 4 –Downloading of update part 2)
3. Continue to read the terms and conditions (Figure 5).
(Figure 5 – Park vehicle safely, switch off the ignition and apply the parking brake)
4. The terms and conditions (Figures 6⇒11).
(Figure 6 – Notes part 1)
(Figure 7 – Notes part 2)
(Figure 8 – Notes part 3)
(Figure 9 – Notes part 4)
(Figure 10 – Notes part 5)
(Figure 11 – Notes part 6)
5. Scroll to the end of the terms and conditions and if you agree, (Figure 12) select “Accept and install.” The head unit will now turn off and update automatically. Once updated, the headunit will automatically restart. This process may take up to 10-15 minutes to complete.
IMPORTANT: As mentioned in the terms and conditions, do not operate the vehicle.
(Figure 12 – Accept and Install)
6. Select “Information” to review more information about the recall OTA update (Figure 13).
(Figure 13 – Information MBUX SOFTWARE UPDATE)
7. Once the MBUX head-unit finishes installing you will see the “Activated” notice (Figure 14).
(Figure 14 – Software Update Activated)
B. Dealer instructions to verify a successful OTA update: Helpful information for you and your customers on how to check for successful update.
Once the OTA update is successful, the vehicle will be closed on a weekly basis starting 7/31 in VMI. However, for real time info, please see the following example to check in VeDoc.
Dealer can alternatively check VeDoc (Figure 15 and Table 1).
a. A VIN can be searched via VeDoc (Figure 15, A).
b. Click HU Head Unit – Control unit (Figure 15, B).
c. Check Object Number (Figure 15, C) with Table 1.
d. If the Object matches with Table 1 than the OTA was successful.
(Figure 15 – VeDoc example. A – VIN, B – HU Head Unit, C – Object Number)
Table 1
| Part | Object Number |
| SW Head Unit | A2479042900 |
C. Information Regarding Warranty Submissions
NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 16).
(Figure 16 – Error message)
Please confirm error with the following text: OTA update. No update from dealer required.
2021080009
Update MBUX Software – Fourth Wave
This is to notify you of a Recall Campaign launch regarding updating the MBUX software – fourth wave – on 30 Model Year (“MY”) 2019-2021 118, 167, 177, 213, 247, 253 (A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 13, 2021.
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury.
What We’re Doing
MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave.
Parts
Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary.
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s).
Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired.
Customer Notification Timeline
Customer letters were mailed approximately on June 28th, 2021.
Note:
- Use Xentry 03/21 with all associated patches or higher.
- Follow the steps exactly as described in Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
- Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
- Connect XENTRY Diagnosis.
- Update MBUX multimedia system control unit software.
To do this, select menu item “Quick test view ⇒ A26/17 MBUX multimedia system (Head unit) ⇒ Adaptations ⇒ Control unit update ⇒ Updating of control unit software.
Then follow the user guidance in XENTRY Diagnosis.
Note: If no new software is found, check the MBUX multimedia system (A26/17) control unit log if the update was already completed (Figure 1) (E-stand E830.4 or greater). If so, it is complete and can be closed and claimed as such. Please make a note on the RO that the update was already installed.
NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message
(Figure 2) in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394
Mercedes-Benz Part 573 Submission
Original Submitted to Portal May 14, 2021
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other.
MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed.
Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. While the reboot process was ongoing, the rearview image would be interrupted and would not be displayed, but would immediately reappear after the conclusion of the reboot process. MBAG further evaluated the length of the reboot process and it was found that while in many instances the reboot lasted for only one second or less, there was at least one instance where the reboot process lasted several seconds.
On May 7, 2021, MBAG determined that the vehicles do not meet the requirements of FMVSS 111 section 5 & 14 if either of the conditions were to occur and decided to conduct a non-compliance recall to address these issues.
48 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES-BENZ | A220 | 2019-2021 |
| MERCEDES-BENZ | AMG A35 | 2020-2021 |
| MERCEDES-BENZ | AMG CLA35 | 2020-2021 |
| MERCEDES-BENZ | AMG CLA45 | 2020-2021 |
| MERCEDES-BENZ | AMG CLS53 | 2021 |
| MERCEDES-BENZ | AMG E53 | 2021 |
| MERCEDES-BENZ | AMG E63S | 2021 |
| MERCEDES-BENZ | AMG GLA35 | 2021 |
| MERCEDES-BENZ | AMG GLA45 | 2021 |
| MERCEDES-BENZ | AMG GLB35 | 2021 |
| MERCEDES-BENZ | AMG GLC43 | 2020-2021 |
| MERCEDES-BENZ | AMG GLC63 | 2020-2021 |
| MERCEDES-BENZ | AMG GLE53 | 2021 |
| MERCEDES-BENZ | AMG GLE63S | 2021 |
| MERCEDES-BENZ | AMG GLS63 | 2021 |
| MERCEDES-BENZ | AMG GT43 | 2021 |
| MERCEDES-BENZ | AMG GT53 | 2021 |
| MERCEDES-BENZ | AMG GT63 | 2021 |
| MERCEDES-BENZ | AMG GT63S | 2021 |
| MERCEDES-BENZ | CLA250 | 2020-2021 |
| MERCEDES-BENZ | CLS450 | 2021 |
| MERCEDES-BENZ | E350 | 2021 |
| MERCEDES-BENZ | E450 | 2021 |
| MERCEDES-BENZ | GLA250 | 2021 |
| MERCEDES-BENZ | GLB250 | 2020-2021 |
| MERCEDES-BENZ | GLC300 | 2020-2021 |
| MERCEDES-BENZ | GLC350E | 2020 |
| MERCEDES-BENZ | GLE350 | 2020-2021 |
| MERCEDES-BENZ | GLE450 | 2020-2021 |
| MERCEDES-BENZ | GLE580 | 2020-2021 |
| MERCEDES-BENZ | GLS450 | 2020-2021 |
| MERCEDES-BENZ | GLS580 | 2020-2021 |
| MERCEDES-BENZ | MAYBACH GLS600 | 2021 |
23 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-21V354-9207.PDF 239.804KB
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Chronology
RMISC-21V354-6415.pdf 68.415KB
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Recall Acknowledgement
RCAK-21V354-2373.pdf 695.002KB
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Noncompliance Notice 573 Report
RCLRPT-21V354-4001.PDF 239.852KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Update MBUX Software MY19-21 Various Models
RCMN-21V354-9219.pdf 102.816KB
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Remedy Instructions and TSB
RCRIT-21V354-4961.pdf 392.045KB
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Remedy Instructions and TSB
RCRIT-21V354-4653.pdf 576.439KB
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Recall 573 Report – Amendment 2
RCLRPT-21V354-2274.PDF 239.628KB
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Recall 573 Report – Amendment 4
RCLRPT-21V354-8802.PDF 239.634KB
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Recall 573 Report – Amendment 3
RCLRPT-21V354-3160.PDF 239.618KB
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ISSUED Owner Notification Letter(Part 577)- Wave 3
RCONL-21V354-7192.pdf 232.711KB
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ISSUED Owner Notification Letter(Part 577)- Wave 2
RCONL-21V354-8014.pdf 193.148KB
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Remedy Instructions and TSB
RCRIT-21V354-2980.pdf 576.439KB
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Manufacturer Notices(to Dealers,etc)- Update MBUX Software First Wave Update (addition of Supplement 1 vehicles) MY19-21 Various Models
RCMN-21V354-8531.pdf 575.504KB
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Manufacturer Notices(to Dealers, etc)- Recall Campaign Launch Notification Update MBUX Software First Wave Update (addition of Supplement 2 vehicles) MY19-21 Various Models
RCMN-21V354-3029.pdf 715.521KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Update MBUX Software Third Wave (OTA Update)
RCMN-21V354-5468.pdf 521.095KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update MBUX Software First Wave MY19-21 Various Models
RCMN-21V354-0331.pdf 493.777KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Launch Notification, Update MBUX Software Second Wave (OTA Update)
RCMN-21V354-8074.pdf 827.947KB
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Manufacturer Notices(to Dealers,etc) – Recall Campaign Initial Notification Update MBUX Software – Supplement
RCMN-21V354-8999.pdf 103.681KB
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Recall Quarterly Report #1, 2021-2
RCLQRT-21V354-8187.PDF 211.159KB
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Remedy Instructions and TSB
RCRIT-21V354-3398.pdf 475.128KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V354-4166.PDF 211.353KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Update MBUX Software Fourth Wave MY19-21 118, 167, 177, 213, 247, and 253 (A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class)
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V354&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019 – 2021 CLA-Class, GLE-Class, GLS-Class, A-Class, E-Class GLA-Class, GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles, fail to conform to Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? On certain MY 2019-2021 Mercedes-Benz vehicles listed above, under certain conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could reduce the driver’s rear view, and increase the risk of a crash or injury. What will your DEALER DO? NO DEALER VISIT IS NECESSARY for the Over-The-Air (“OTA”) update. How will it be fixed? An OTA update will update the communication module software for the MBUX system on the affected vehicles. No action by you or the dealer is needed for the OTA update. This service will be provided free of charge. Your vehicle has been identified as having an active “Mercedes Me” subscription. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA. This services will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. What should YOU DO? No action necessary. You may be informed through the headunit that the update is taking place, and approval may be needed to initiate the update, based on your vehicles settings. This may also require the vehicle to be turned off for a brief period of approximately 10-15 minutes. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website www.me.mercedes-benz.com. Once your vehicle has installed the software it will state successfully installed. If the vehicle is subscribed to the Mercedes Me connect services, the status of the remote software update will be listed on the Mercedes Me connect webpage through vehicle home page > Software updates. Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. July, 2021 Over-The-Air Update: No Dealership Visit Required Over-The-Air Update: No Dealership Visit Required IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN: Update MBUX Software for Rearview Camera – Mercedes Me Connect Subscription NHTSA Recall #21V354 IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. EXPORTED LEASE, VEHICLE RETURNED SCRAPPED SOLD STOLEN OTHER NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN:
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June, 2021 Dear Mercedes-Benz Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2019-2021 CLA-Class, GLE-Class, GLS-Class, A-Class, E-Class, GLA-Class, GLB-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles, fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility”. Our records indicate that your vehicle is included in the affected population of vehicles. What is the CONCERN? On certain MY 2019-2021 Mercedes-Benz vehicles listed above, under certain conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What will your DEALER DO? How will it be fixed? NO DEALER ACTION NECESSARY for the OTA update. If you opt-out per instructions below, an authorized Mercedes-Benz dealer will update the software. Only vehicles without an active Mercedes Me Connect account have the option to opt-out. An Over-The-Air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles on the back end. No action by you or the dealer is needed for the OTA update. This service will be provided free of charge. Your vehicle has been identified as not having an active “Mercedes Me” subscription. For vehicles without a “Mercedes Me” subscription service, the software update will also be performed OTA, unless you chose to opt-out of the OTA update. If you decide to opt-out, an authorized Mercedes-Benz dealer can update the MBUX multimedia system, however additional repair time may be needed. Please see below for instructions on how to opt-out of the OTA service. This service will be provided free of charge, but dealer action will be necessary. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. For those customers that opt-out of the OTA update, the minimum repair time can be less than 1 hour, your dealer can provide you with a better estimate of the overall time for this service visit once the 30-day opt out period is over. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. If you chose to opt-out, a dealer visit is required to update the vehicle. What should YOU DO? No action necessary for Opting-In. For additional information, please contact 1-800-FOR-MERCEDES. Please mention you are asking about the Over-The-Air (“OTA”) update on your vehicle under . Opting out of OTA Update: Customers who are not subscribed to the Mercedes Me service may opt-out of the OTA update by emailing: ota_optout@mbusa.com or by calling 1-800-FOR-MERCEDES. The opt-out period will start on 6/25/2021 and end on 7/25/2021. Once the optout period has closed on 7/25/2021, all customers who opt out may visit an authorized Mercedes-Benz dealer to have their vehicle checked to confirm the latest software update starting 8/13/2021. This check could take less than 30 minutes and up to 1 hour and 30 minutes. You may check www.MBUSA.com/recall, nhtsa.gov/recalls and may also contact us at 1-800-FORMERCEDES for the status of the OTA update. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. Information for Owners In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. Letter is continued on IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN: Update MBUX Software for Rearview Camera – No Mercedes Me Connect Subscription NHTSA Recall #21V354 back NHTSA Recall # 21V354 In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. A VIN-based recall lookup tool on our MBUSA.com website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this situation may cause you. Sincerely, Mercedes-Benz USA IMPORTANT If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. EXPORTED LEASE, VEHICLE RETURNED SCRAPPED SOLD STOLEN OTHER NEW OWNER INFORMATION MY NEW NAME OR ADDRESS IS: Last Name, First Name Street Apt City State ZIP Email Address Phone (numbers only) Mobile (numbers only) ———————————————– ———————————————————————————- Date Signature **** PLEASE DO NOT DETACH. RETURN COMPLETE LETTER **** DO NOT USE THE ENCLOSED ENVELOPE FOR OTHER CORRESPONDENCE VIN:
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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update MBUX Software MY19-21 Various Models Date: May 21, 2021 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software TBA 21V354 21P2197390 This is to notify you of a new Recall Campaign regarding MBUX Software on 342,366 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on May 21, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will be performed to update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in phases based on the subscription status of the vehicle. Further details will be communicated at the launch of each phase. All customers will receive official recall notification letters following federal regulations. Parts Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, EQC-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 342,366 Total Vehicles in Dealer Inventory 14,220 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star Tek Info. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately one week after the remedy becomes available. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Initial Notification Update MBUX Software – Supplement MY19-21 Various Models Date: July 9, 2021 IMPORTANT RECALL CAMPAIGN INFORMATION UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – Supplement TBA 21V354 21P2197390 21P2197410 This is to notify you of an update to the initial Recall Campaign notice regarding MBUX Software on 342,366 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign is visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “PENDING” on May 21, 2021. An additional 825 VINs will be flagged in VMI as “PENDING” on July 9, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will be performed to update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in phases based on the subscription status of the vehicle. Further details will be communicated at the launch of each phase. All customers will receive official recall notification letters following federal regulations. Parts Parts are not required for repair. However, the current remedy is not available at this time. An additional notification will be sent once the remedy is available. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, EQC-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 342,366 Initial notice + 825 Supplement Total Vehicles in Dealer Inventory 14,220 Initial notice Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star Tek Info. Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of Mercedes-Benz USA, LLC A Daimler AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline The customer letters for the initial population have been mailed. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – First Wave Update (addition of Supplement 1 vehicles) MY19-21 Various Models Date: May 28, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – First Wave Update 2021050012 21V354 21P5497426 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – first wave – on 38,833 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 26, 2021. Supplemental 1 VINs will be flagged in VMI as “OPEN” on May 28, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Parts Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 36,481 – First Wave Only, Additional 2,352 – Supplement 1 Total Vehicles in Dealer Inventory 11,515 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately around the time of the launch of Wave 2. A Daimler AG Company AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021050012, May 2021 Revision A 5/28/2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Models Various Model Year 2019-2021 Update MBUX Software – Wave 1 + Supplement 1 Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Prior to performing this Recall Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 38,833 out of 342,366 vehicles are included in this wave. Order No. P-RC-2021050012 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2021050012 Note: •Use Xentry 03/21 with all associated patches or higher. •Follow the steps exactly as described in Xentry. •Connect battery charger (battery voltage>12.5V). •Ensure all electrical consumers are switched-off. •In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket. •Refer to Star Diagnosis System (SDS) Best Practices Guide. Procedure 1.Connect XENTRY Diagnosis. 2.Update MBUX multimedia system control unit software. To do this, select menu item “Quick test view A26/17 MBUX Headunit Adaptations Control unit update Update of control unit software. Then follow the user guidance in XENTRY Diagnosis. Note: If no new software is found, check the control unit log if the update was already completed (figure 1) ( E-stand E830.4). If so, it is complete and can be closed and claimed as such. Please make a note on the RO that the update was already installed. To do this, select menu item (MBUX multimedia system control unit log Control unit-specific data): Figure 1 3 P-RC-2021050012 NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message (figure 2) in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394 Figure 2 Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update MBUX control unit software (02-9334) Damage Code Operation Number Labor Time (hrs.) 54 974 26 8 02-5058* 0.1 02-4762* 0.1 02-9334 0.1 *Operation item may be invoiced only once for each workshop order Additional time of up to 0.3 can be claimed for the software update. This time must be claimed on a separate line with the data provided below. Operation: additional time for MBUX software update (02-0000) Damage Code Operation Number Labor Time (hrs.) 21 801 01 8 02-0000* NON* *time claimed must not exceed 0.3 Note: Operation Number labor times are subject to change
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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – Second Wave (OTA Update) MY19-21 Various Models Date: July 23, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – Second Wave (OTA Update) 2021060021 21V354 21P5497425 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – second wave – on 229,076 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 23, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase the risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the MBUX multimedia system on the affected vehicles. No dealer action is needed. This recall will be launched in waves based on the subscription status of the vehicle. Parts Parts are not required for repair. The recall remedy is available as an over-the-air update. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 229,076 – Second Wave Only (OTA update) Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately around the time of the launch of Wave 2. A Daimler AG Company AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Please note: No Dealer Action Needed Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. A Daimler AG Company No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized. Please read further to understand: A. In-Vehicle MBUX Update via OTA B. Dealer instructions to verify a successful OTA C. No Submission of Warranty Claims A. In-Vehicle MBUX Update via OTA The customer will be required to accept the software update within the MBUX settings (see screen shots below). The following is the process the customer will be prompted to follow if action is required. Please note this process will require the vehicle to be turned off for approximately 10-15 minutes for the update to complete (Figure 6). The prompt for the software update is shown in figures 1-14. A Daimler AG Company 1. The MBUX may prompt the driver to start the software update process at key ON. Additionally the driver can access the software update menu by selecting the Home icon (upper left)SettingsSystemSoftware Update (Figure 1). There will be a Software update “MBUX Software Update” (Figure 1 – Software Update Available) 2. No action is needed for the download (Figure 2-4). Once the download is complete, please review the system message directing the driver to place the transmission into park and then switch the ignition to OFF (Figure 5). This will allow the driver to continue to the terms and conditions message. (Figure 6-11). A Daimler AG Company (Figure 2 – Update) (Figure 3 – Downloading of Update) (Figure 4 –Downloading of update part 2) 3. Continue to read the terms and conditions (Figure 5). A Daimler AG Company (Figure 5 – Park vehicle safely, switch off the ignition and apply the parking brake) 4. The terms and conditions (Figures 611). (Figure 6 – Notes part 1) (Figure 7 – Notes part 2) A Daimler AG Company (Figure 8 – Notes part 3) (Figure 9 – Notes part 4) (Figure 10 – Notes part 5) A Daimler AG Company (Figure 11 – Notes part 6) 5. Scroll to the end of the terms and conditions and if you agree, (Figure 12) select “Accept and install.” The head unit will now turn off and update automatically. Once updated, the headunit will automatically restart. This process may take up to 10-15 minutes to complete. IMPORTANT: As mentioned in the terms and conditions, do not operate the vehicle. (Figure 12 – Accept and Install) 6. Select “Information” to review more information about the recall OTA update (Figure 13). (Figure 13 – Information MBUX SOFTWARE UPDATE) A Daimler AG Company 7. Once the MBUX head-unit finishes installing you will see the “Activated” notice (Figure 14). (Figure 14 – Software Update Activated) A Daimler AG Company B. Dealer instructions to verify a successful OTA update: Helpful information for you and your customers on how to check for successful update. Once the OTA update is successful, the vehicle will be closed on a weekly basis starting 7/31 in VMI. However, for real time info, please see the following example to check in VeDoc or alternatively on the Mercedes Me App. 1) Dealer can alternatively check VeDoc (Figure 15 and Table 1). a. A VIN can be searched via VeDoc (Figure 15, A). b. Click HU Head Unit – Control unit (Figure 15, B). c. Check Object Number (Figure 15, C) with Table 1. d. If the Object matches with Table 1 than the OTA was successful. (Figure 15 – VeDoc example. A – VIN, B – HU Head Unit, C – Object Number) Table 1 Part Object Number SW Head Unit A2479042900 A Daimler AG Company Mercedes Me Connect App 2) Customers can alternatively check the status of the update in the vehicle by going to the menu mentioned in (Section A – Figure 6) or check the Mercedes-Me Connect App on Android or Apple (Figure 16). a. Click the vehicle icon (bottom middle) on the home screen of the MMe Connect App. b. Click “Vehicle Software Updates” (red box Figure 16, A). c. Status is shown in (Figure 16, B). d. Customers can click more in Figure 16 blue box to display additional information and date of software installation (Figure 16, C). A B C (Figure 16 – Mercedes Me Connect Vehicle Software Updates A, B, C) A Daimler AG Company C. Information Regarding Warranty Submissions NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 17). (Figure 17 – Error message) Please confirm error with the following text: OTA update. No update from dealer required.
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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – Third Wave (OTA Update) MY19-21 Various Models Date: July 31, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – Third Wave (OTA Update) 2021070030 21V354 21P5497435 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – Third wave – on 68,739 Model Year (“MY”) 2019- 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on July 31, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase the risk of a crash. What We’re Doing MBUSA will conduct a voluntary recall. An over-the-air update (“OTA”) will update the software of the MBUX multimedia system on the affected vehicles. No dealer action is needed. This recall will be launched in waves based on the subscription status of the vehicle. Parts Parts are not required for repair. The recall remedy is available as an over-the-air update. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 68,739 – Third Wave Only (OTA update) Total Vehicles in Dealer Inventory 21 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters were mailed approximately around the time of the launch of Wave 2. A Daimler AG Company AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Please note: No Dealer Action Needed Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. A Daimler AG Company No Service Action is required by the Dealer for this Campaign Over-the-Air (“OTA”) Updates are performed remotely and do not require a dealer visit. Customers can continue to drive their vehicles. If the vehicle has not been driven in four or more weeks – we suggest that the ignition be cycled once to initialize the process, sufficient battery voltage may be required for the software update to be initialized. Please read further to understand: A. In-Vehicle MBUX Update via OTA B. Dealer instructions to verify a successful OTA C. No Submission of Warranty Claims A. In-Vehicle MBUX Update via OTA The customer will be required to accept the software update within the MBUX settings (see screen shots below). The following is the process the customer will be prompted to follow if action is required. Please note this process will require the vehicle to be turned off for approximately 10-15 minutes for the update to complete (Figure 6). The prompt for the software update is shown in figures 1-14. A Daimler AG Company 1. The MBUX may prompt the driver to start the software update process at key ON. Additionally the driver can access the software update menu by selecting the Home icon (upper left)SettingsSystemSoftware Update (Figure 1). There will be a Software update “MBUX Software Update” (Figure 1 – Software Update Available) 2. No action is needed for the download (Figure 2-4). Once the download is complete, please review the system message directing the driver to place the transmission into park and then switch the ignition to OFF (Figure 5). This will allow the driver to continue to the terms and conditions message. (Figure 6-11). A Daimler AG Company (Figure 2 – Update) (Figure 3 – Downloading of Update) (Figure 4 –Downloading of update part 2) 3. Continue to read the terms and conditions (Figure 5). A Daimler AG Company (Figure 5 – Park vehicle safely, switch off the ignition and apply the parking brake) 4. The terms and conditions (Figures 611). (Figure 6 – Notes part 1) (Figure 7 – Notes part 2) A Daimler AG Company (Figure 8 – Notes part 3) (Figure 9 – Notes part 4) (Figure 10 – Notes part 5) A Daimler AG Company (Figure 11 – Notes part 6) 5. Scroll to the end of the terms and conditions and if you agree, (Figure 12) select “Accept and install.” The head unit will now turn off and update automatically. Once updated, the headunit will automatically restart. This process may take up to 10-15 minutes to complete. IMPORTANT: As mentioned in the terms and conditions, do not operate the vehicle. (Figure 12 – Accept and Install) 6. Select “Information” to review more information about the recall OTA update (Figure 13). (Figure 13 – Information MBUX SOFTWARE UPDATE) A Daimler AG Company 7. Once the MBUX head-unit finishes installing you will see the “Activated” notice (Figure 14). (Figure 14 – Software Update Activated) A Daimler AG Company B. Dealer instructions to verify a successful OTA update: Helpful information for you and your customers on how to check for successful update. Once the OTA update is successful, the vehicle will be closed on a weekly basis starting 7/31 in VMI. However, for real time info, please see the following example to check in VeDoc. Dealer can alternatively check VeDoc (Figure 15 and Table 1). a. A VIN can be searched via VeDoc (Figure 15, A). b. Click HU Head Unit – Control unit (Figure 15, B). c. Check Object Number (Figure 15, C) with Table 1. d. If the Object matches with Table 1 than the OTA was successful. (Figure 15 – VeDoc example. A – VIN, B – HU Head Unit, C – Object Number) Table 1 Part Object Number SW Head Unit A2479042900 A Daimler AG Company C. Information Regarding Warranty Submissions NO CLAIM TO BE SUBMITTED FOR THIS CAMPAIGN! If submitting claims for other lines on same RO, EVA may give the following error: 573 Open recall campaign found. Damage code; <1s> (Figure 16). (Figure 16 – Error message) Please confirm error with the following text: OTA update. No update from dealer required.
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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – Fourth Wave MY19-21 118, 167, 177, 213, 247, and 253 (A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class) Date: August 13, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – Fourth Wave 2021080009 21V354 21P5497438 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – fourth wave – on 30 Model Year (“MY”) 2019-2021 118, 167, 177, 213, 247, 253 (A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 13, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. Parts Parts are not required for repair. The recall remedy is available and can repairs can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class Vehicle Populations Total Recall Population 30 Total Vehicles in Dealer Inventory 0 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters were mailed approximately on June 28th, 2021. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. A Daimler AG Company Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. A Daimler AG Company Campaign No. 2021080009, August 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Models Various Model Year 2019-2021 Update MBUX Software – Wave 4 Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLBClass, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. Prior to performing this Recall Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 30 vehicles are included in this wave. Order No. P-RC-2021080009 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2021080009 Note: • Use Xentry 03/21 with all associated patches or higher. • Follow the steps exactly as described in Xentry. • Connect battery charger (battery voltage >12.5V). • Ensure all electrical consumers are switched-off. • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket. • Refer to Star Diagnosis System (SDS) Best Practices Guide. Procedure 1. Connect XENTRY Diagnosis. 2. Update MBUX multimedia system control unit software. To do this, select menu item “Quick test view A26/17 MBUX multimedia system (Head unit) Adaptations Control unit update Updating of control unit software. Then follow the user guidance in XENTRY Diagnosis. Note: If no new software is found, check the MBUX multimedia system (A26/17) control unit log if the update was already completed (Figure 1) (E-stand E830.4 or greater). If so, it is complete and can be closed and claimed as such. Please make a note on the RO that the update was already installed. To do this, select menu item (MBUX multimedia system control unit log Control unit-specific data): Figure 1 3 P-RC-2021080009 NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message (Figure 2) in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394 Figure 2 Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update MBUX control unit software (02-9334) Damage Code Operation Number Labor Time (hrs.) 54 974 38 02-5058* 0.1 02-4762* 0.1 02-9334 0.1 * Operation item may be invoiced only once for each workshop order Additional time of up to 0.3 can be claimed for the software update. This time must be claimed on a separate line with the data provided below. Operation: additional time for MBUX software update (02-0000) Damage Code Operation Number Labor Time (hrs.) 21 801 01 8 02-0000* NON* * time claimed must not exceed 0.3 Note: Operation Number labor times are subject to change
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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – First Wave Update (addition of Supplement 2 vehicles) MY19-21 Various Models Date: June 8, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – First Wave Update – Supplement 2 2021050012 21V354 21P5497426 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – first wave – on 41,002 Model Year (“MY”) 2019- 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs were flagged in VMI as “OPEN” on May 26, 2021. Supplemental 1 VINs were flagged in VMI as “OPEN” on May 28, 2021. Supplemental 2 VINs will be flagged in VMI as “OPEN” on June 8, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLEClass, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Parts Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 36,481 – First Wave Only, Additional 2,352 – Supplement 1, Additional 2,169 – Supplement 2 Total Vehicles in Dealer Inventory 11,747 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately around the time of the launch of Wave 2. A Daimler AG Company AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021050012, May 2021 Revision A 5/28/2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Models Various Model Year 2019-2021 Update MBUX Software – Wave 1 + Supplement 1 Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLBClass, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Prior to performing this Recall Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 38,833 out of 342,366 vehicles are included in this wave. Order No. P-RC-2021050012 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2021050012 Note: • Use Xentry 03/21 with all associated patches or higher. • Follow the steps exactly as described in Xentry. • Connect battery charger (battery voltage >12.5V). • Ensure all electrical consumers are switched-off. • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket. • Refer to Star Diagnosis System (SDS) Best Practices Guide. Procedure 1. Connect XENTRY Diagnosis. 2. Update MBUX multimedia system control unit software. To do this, select menu item “Quick test view A26/17 MBUX Headunit Adaptations Control unit update Update of control unit software. Then follow the user guidance in XENTRY Diagnosis. Note: If no new software is found, check the control unit log if the update was already completed (figure 1) ( E-stand E830.4). If so, it is complete and can be closed and claimed as such. Please make a note on the RO that the update was already installed. To do this, select menu item (MBUX multimedia system control unit log Control unit-specific data): Figure 1 3 P-RC-2021050012 NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message (figure 2) in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394 Figure 2 Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update MBUX control unit software (02-9334) Damage Code Operation Number Labor Time (hrs.) 54 974 26 8 02-5058* 0.1 02-4762* 0.1 02-9334 0.1 * Operation item may be invoiced only once for each workshop order Additional time of up to 0.3 can be claimed for the software update. This time must be claimed on a separate line with the data provided below. Operation: additional time for MBUX software update (02-0000) Damage Code Operation Number Labor Time (hrs.) 21 801 01 8 02-0000* NON* * time claimed must not exceed 0.3 Note: Operation Number labor times are subject to change
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A Daimler AG Company TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services RE: Recall Campaign Launch Notification Update MBUX Software – First Wave MY19-21 Various Models Date: May 26, 2021 IMPORTANT RECALL CAMPAIGN UPDATE Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis A Daimler AG Company Campaign No. : NHTSA ID Campaign Desc. : Update MBUX Software – First Wave 2021050012 21V354 21P5497426 This is to notify you of a Recall Campaign launch regarding updating the MBUX software – first wave – on 36,481 Model Year (“MY”) 2019-2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on May 26, 2021. Background Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. What We’re Doing MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Parts Parts are not required for repair. The recall remedy is available and repairs can be performed as necessary. Vehicles Affected Vehicle Model Year(s) 2019-2021 Vehicle Model A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class Vehicle Populations Total Recall Population 36,481 – First Wave Only Total Vehicles in Dealer Inventory 11,515 Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s). Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-21 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline Customer letters will be mailed approximately around the time of the launch of Wave 2. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. A Daimler AG Company Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Campaign No. 2021050012, May 2021 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Models Various Model Year 2019-2021 Update MBUX Software – Wave 1 Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class, GLS-Class, and GT-Class (118, 167, 177, 213, 238, 247, 253, 257, 290 platforms, respectively) vehicle, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. An authorized Mercedes-Benz dealer will update the software of the MBUX multimedia system on the affected vehicles. This recall will be launched in waves based on the subscription status of the vehicle. Further details will be communicated at the launch of each wave. All customers will receive official recall notification letters following federal regulations. Prior to performing this Recall Campaign: • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly. • Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described. Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator. Approximately 36,481 out of 342,366 vehicles are involved in this campaign. Order No. P-RC-2021050012 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 P-RC-2021050012 Note: • Use Xentry 03/21 with all associated patches or higher. • Follow the steps exactly as described in Xentry. • Connect battery charger (battery voltage >12.5V). • Ensure all electrical consumers are switched-off. • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket. • Refer to Star Diagnosis System (SDS) Best Practices Guide. Procedure 1. Connect XENTRY Diagnosis. 2. Update MBUX multimedia system control unit software. To do this, select menu item “Quick test view A26/17 MBUX Headunit Adaptations Control unit update Update of control unit software. Then follow the user guidance in XENTRY Diagnosis. NOTE: If while attempting the MBUX multimedia system (A26/17) software update you receive the below message in XENTRY Diagnosis then please perform the steps outlined in LI82.85-P-071394 3 P-RC-2021050012 Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update MBUX control unit software (02-9334) Damage Code Operation Number Labor Time (hrs.) 54 974 26 8 02-5058* 0.1 02-4762* 0.1 02-9334 0.1 * Operation item may be invoiced only once for each workshop order Additional time of up to 0.3 can be claimed for the software update. This time must be claimed on a separate line with the data provided below. Operation: additional time for MBUX software update (02-0000) Damage Code Operation Number Labor Time (hrs.) 21 801 01 8 02-0000* NON* * time claimed must not exceed 0.3 Note Operation Number labor times are subject to change
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-354 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 18, 2021 NHTSA Recall No. : 21V-354 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 342,366 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA250 16,232 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz CLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA35 AMG 1,789 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA45 AMG 852 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE350 58,572 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2021 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE450 9,413 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2021-2021 Mercedes-Benz GLE53 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG 2,051 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE580 1,555 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2021 Mercedes-Benz GLE63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE63 AMG S 1,083 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Mercedes-Benz GLE53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG Coupe 7,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2021 Mercedes-Benz GLE63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE63 AMG S Coupe 877 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2020-2021 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS450 31,724 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS580 4,038 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz Maybach GLS600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 Maybach GLS600 421 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2021-2021 Mercedes-Benz GLS63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLS63 AMG 1,526 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2019-2021 A220 19,698 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2020-2021 Mercedes-Benz A35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 A35 AMG 1,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 30, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 1,292 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz E53 AMG Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 E53 AMG Cabriolet 242 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz E53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG 549 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2021-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E350 10,097 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB250 42,830 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2020-2020 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz MY2020-2020 GLC350e 1,175 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2020-2021 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC43 AMG 2,843 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2021-2021 Mercedes-Benz GLB35 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB35 AMG 1,055 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2020-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC300 81,183 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2020-2021 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC63 AMG 704 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2021-2021 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS450 1,015 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2021-2021 Mercedes-Benz E63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S 419 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2021-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA250 22,659 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2021-2021 Mercedes-Benz CLS53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS53 AMG 246 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2021-2021 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Wagon 594 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2021-2021 Mercedes-Benz GLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA35 AMG 989 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz E63 AMG S Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S Wagon 112 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2021-2021 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLA45 AMG 456 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2021-2021 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Coupe 966 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2021 Mercedes-Benz AMG GT43 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT43 4 Door Coupe 1,061 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 37 : 2021-2021 Mercedes-Benz AMG GT53 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 53 4 Door Coupe 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2021-2021 Mercedes-Benz E53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG Coupe 268 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz AMG GT63 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 63 4 Door Coupe 168 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2021-2021 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Cabriolet 1,293 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2020-2021 Mercedes-Benz GLC43 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 43 AMG Coupe Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2021-2021 Mercedes-Benz AMG GT63S Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT63S 4 Door Coupe 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2020-2021 Mercedes-Benz GLC300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC300 Coupe 7,707 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2020-2021 Mercedes-Benz GLC63 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 63 AMG Coupe 229 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2020-2021 Mercedes-Benz GLC63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC63 AMG S Coupe 482 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform), A-Class (177 platform), E-Class (213 platform), E-Class Coupe/Convertible (238 platform), GLA/GLB-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GTClass 4-doors Coupe (290 platform) vehicles the MBUX multimedia system software might not meet specifications. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. Description of the Cause : Due to a deviation in the development process, the MBUX multimedia system software might not meet current production specifications. Part 573 Safety Recall Report 21V-354 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : If the issue occurs, the customer might notice that the rearview camera image is not available. Involved Components : Component Name 1 : MBUX Software Component Description : NR Component Part Number : A2479042800 Component Name 2 : MBUX Software Component Description : NR Component Part Number : A1679048200 Component Name 3 : MBUX Software Component Description : NR Component Part Number : A1679048500 Component Name 4 : MBUX Software Component Description : NR Component Part Number : A1679048900 Component Name 5 : MBUX Software Component Description : NR Component Part Number : A1679040201 Component Name 6 : MBUX Software Component Description : NR Component Part Number : A2479041400 Part 573 Safety Recall Report 21V-354 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : MBUX Software Component Description : NR Component Part Number : A2479042700 Component Name 8 : MBUX Software Component Description : NR Component Part Number : A2479041700 Component Name 9 : MBUX Software Component Description : NR Component Part Number : A2479043100 Component Name 10 : MBUX Software Component Description : NR Component Part Number : A2479041900 Component Name 11 : MBUX Software Component Description : NR Component Part Number : A2479042100 Component Name 12 : MBUX Software Component Description : NR Component Part Number : A2479042400 Component Name 13 : MBUX Software Component Description : NR Component Part Number : A2479042200 Part 573 Safety Recall Report 21V-354 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 14 : MBUX Software Component Description : NR Component Part Number : A2479042600 Supplier Identification : Component Manufacturer Name : Harman/Becker Automotive Systems GmbH Address : Konrad-Zuse-Straße 10 Böblingen Foreign States 71034 Country : Germany Chronology : In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other. MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed. Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. Please see Chronology Supplement. Part 573 Safety Recall Report 21V-354 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the MBUX multimedia system according to specifications. Remedy Software A2479042900 Identify How/When Recall Condition was Corrected in Production : An updated software in the production ensures that this issue can no longer occur from May 3, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 21, 2021. Owners will be notified of the voluntary recall campaign Part 573 Safety Recall Report 21V-354 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 approximately one week after launch to the dealers on July 13, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 21, 2021 – NR Planned Owner Notification Date : JUL 13, 2021 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-354 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUL 09, 2021 NHTSA Recall No. : 21V-354 Manufacturer Recall No. : 2021050012 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 343,191 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA250 16,232 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA45 AMG 852 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE350 59,007 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE450 9,500 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2021 Mercedes-Benz GLE53 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG 2,051 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE580 1,555 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2021 Mercedes-Benz GLE63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE63 AMG S 1,083 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2021 Mercedes-Benz GLE53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG Coupe 7,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Mercedes-Benz GLE63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE63 AMG S Coupe 877 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2020-2021 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS450 31,724 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS580 4,038 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2021 Mercedes-Benz Maybach GLS600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 Maybach GLS600 421 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz GLS63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLS63 AMG 1,526 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2019-2021 A220 20,001 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2020-2021 Mercedes-Benz A35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 A35 AMG 1,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 30, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2021-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 1,292 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2021 Mercedes-Benz E53 AMG Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 E53 AMG Cabriolet 242 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz E53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG 549 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E350 10,097 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB250 42,830 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2020 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz MY2020-2020 GLC350e 1,175 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2020-2021 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC43 AMG 2,843 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2021-2021 Mercedes-Benz GLB35 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB35 AMG 1,055 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2020-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC300 81,183 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2020-2021 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC63 AMG 704 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2021-2021 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS450 1,015 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2021-2021 Mercedes-Benz E63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S 419 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2021-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA250 22,659 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2021-2021 Mercedes-Benz CLS53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS53 AMG 246 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2021-2021 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Wagon 594 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2021-2021 Mercedes-Benz GLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA35 AMG 989 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2021-2021 Mercedes-Benz E63 AMG S Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S Wagon 112 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLA45 AMG 456 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2021-2021 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Coupe 966 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2021-2021 Mercedes-Benz AMG GT43 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT43 4 Door Coupe 1,061 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2021 Mercedes-Benz AMG GT53 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 53 4 Door Coupe 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2021-2021 Mercedes-Benz E53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG Coupe 268 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2021-2021 Mercedes-Benz AMG GT63 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 63 4 Door Coupe 168 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Cabriolet 1,293 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2020-2021 Mercedes-Benz GLC43 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 43 AMG Coupe Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2021-2021 Mercedes-Benz AMG GT63S Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT63S 4 Door Coupe 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2020-2021 Mercedes-Benz GLC300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC300 Coupe 7,707 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2020-2021 Mercedes-Benz GLC63 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 63 AMG Coupe 229 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2020-2021 Mercedes-Benz GLC63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC63 AMG S Coupe 482 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2020-2021 Mercedes-Benz CLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA35 AMG 1,789 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform), A-Class (177 platform), E-Class (213 platform), E-Class Coupe/Convertible (238 platform), GLA/GLB-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GTClass 4-doors Coupe (290 platform) vehicles the MBUX multimedia system software might not meet specifications. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. Description of the Cause : Due to a deviation in the development process, the MBUX multimedia system software might not meet current production specifications. Identification of Any Warning that can Occur : If the issue occurs, the customer might notice that the rearview camera image is not available. Part 573 Safety Recall Report 21V-354 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MBUX Software Component Description : NR Component Part Number : A2479042800 Component Name 2 : MBUX Software Component Description : NR Component Part Number : A1679048200 Component Name 3 : MBUX Software Component Description : NR Component Part Number : A1679048500 Component Name 4 : MBUX Software Component Description : NR Component Part Number : A1679048900 Component Name 5 : MBUX Software Component Description : NR Component Part Number : A1679040201 Component Name 6 : MBUX Software Component Description : NR Component Part Number : A2479041400 Component Name 7 : MBUX Software Component Description : NR Component Part Number : A2479042700 Part 573 Safety Recall Report 21V-354 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : MBUX Software Component Description : NR Component Part Number : A2479041700 Component Name 9 : MBUX Software Component Description : NR Component Part Number : A2479043100 Component Name 10 : MBUX Software Component Description : NR Component Part Number : A2479041900 Component Name 11 : MBUX Software Component Description : NR Component Part Number : A2479042100 Component Name 12 : MBUX Software Component Description : NR Component Part Number : A2479042400 Component Name 13 : MBUX Software Component Description : NR Component Part Number : A2479042200 Component Name 14 : MBUX Software Component Description : NR Component Part Number : A2479042600 Part 573 Safety Recall Report 21V-354 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Harman/Becker Automotive Systems GmbH Address : Konrad-Zuse-Straße 10 Böblingen Foreign States 71034 Country : Germany Chronology : In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other. MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed. Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. Please see Chronology Supplement. Part 573 Safety Recall Report 21V-354 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the MBUX multimedia system according to specifications. Remedy Software A2479042900 Identify How/When Recall Condition was Corrected in Production : An updated software in the production ensures that this issue can no longer occur from May 26, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on May 21, 2021. Dealers will be notified of the additional vehicles on July 9, 2021. A final owner notification is scheduled to begin June 28, 2021 and a Part 573 Safety Recall Report 21V-354 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 final owner notification was mailed on July 7, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 21, 2021 – NR Planned Owner Notification Date : JUN 28, 2021 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-354 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : MAY 14, 2021 NHTSA Recall No. : 21V-354 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 342,366 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA250 16,232 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2021-2021 Mercedes-Benz GLE53 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG 2,051 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz CLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA35 AMG 1,789 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA45 AMG 852 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2021 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE350 58,572 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2021 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE450 9,413 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2021 Mercedes-Benz GLE53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG Coupe 7,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE580 1,555 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Mercedes-Benz GLE63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE63 AMG S 1,083 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2021-2021 Mercedes-Benz GLE63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE63 AMG S Coupe 877 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2020-2021 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS450 31,724 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS580 4,038 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz Maybach GLS600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 Maybach GLS600 421 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2021-2021 Mercedes-Benz GLS63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLS63 AMG 1,526 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2019-2021 A220 19,698 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2021-2021 Mercedes-Benz E53 AMG Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 E53 AMG Cabriolet 242 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E350 10,097 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2020-2021 Mercedes-Benz A35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 A35 AMG 1,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 30, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 1,292 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2021-2021 Mercedes-Benz E53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG 549 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB250 42,830 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2020-2020 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz MY2020-2020 GLC350e 1,175 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2020-2021 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC43 AMG 2,843 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2021-2021 Mercedes-Benz GLB35 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB35 AMG 1,055 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2020-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC300 81,183 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2020-2021 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC63 AMG 704 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2021-2021 Mercedes-Benz E63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S 419 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2021-2021 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS450 1,015 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2021-2021 Mercedes-Benz E63 AMG S Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S Wagon 112 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2020-2021 Mercedes-Benz GLC63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC63 AMG S Coupe 482 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2021-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA250 22,659 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2021-2021 Mercedes-Benz CLS53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS53 AMG 246 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 33 : 2021-2021 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Wagon 594 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 34 : 2021-2021 Mercedes-Benz GLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA35 AMG 989 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2021-2021 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLA45 AMG 456 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2021 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Coupe 966 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 37 : 2021-2021 Mercedes-Benz AMG GT43 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT43 4 Door Coupe 1,061 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 38 : 2021-2021 Mercedes-Benz AMG GT53 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 53 4 Door Coupe 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz E53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG Coupe 268 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 40 : 2021-2021 Mercedes-Benz AMG GT63 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 63 4 Door Coupe 168 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 41 : 2021-2021 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Cabriolet 1,293 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2020-2021 Mercedes-Benz GLC43 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 43 AMG Coupe Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 43 : 2021-2021 Mercedes-Benz AMG GT63S Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT63S 4 Door Coupe 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 44 : 2020-2021 Mercedes-Benz GLC300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC300 Coupe 7,707 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2020-2021 Mercedes-Benz GLC63 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 63 AMG Coupe 229 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform), A-Class (177 platform), E-Class (213 platform), E-Class Coupe/Convertible (238 platform), GLA/GLB-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GTClass 4-doors Coupe (290 platform) vehicles the MBUX multimedia system software might not meet specifications. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. Description of the Cause : Due to a deviation in the development process, the MBUX multimedia system software might not meet current production specifications. Identification of Any Warning that can Occur : If the issue occurs, the customer might notice that the rearview camera image is not available. Involved Components : Component Name 1 : MBUX Software Component Description : NR Component Part Number : A2479042800 Component Name 2 : MBUX Software Component Description : NR Component Part Number : A1679048200 Component Name 3 : MBUX Software Component Description : NR Component Part Number : A1679048500 Part 573 Safety Recall Report 21V-354 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 4 : MBUX Software Component Description : NR Component Part Number : A1679048900 Component Name 5 : MBUX Software Component Description : NR Component Part Number : A1679040201 Component Name 6 : MBUX Software Component Description : NR Component Part Number : A2479041400 Component Name 7 : MBUX Software Component Description : NR Component Part Number : A2479042700 Component Name 8 : MBUX Software Component Description : NR Component Part Number : A2479041700 Component Name 9 : MBUX Software Component Description : NR Component Part Number : A2479043100 Component Name 10 : MBUX Software Component Description : NR Component Part Number : A2479041900 Part 573 Safety Recall Report 21V-354 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 11 : MBUX Software Component Description : NR Component Part Number : A2479042100 Component Name 12 : MBUX Software Component Description : NR Component Part Number : A2479042400 Component Name 13 : MBUX Software Component Description : NR Component Part Number : A2479042200 Component Name 14 : MBUX Software Component Description : NR Component Part Number : A2479042600 Supplier Identification : Component Manufacturer Name : Harman/Becker Automotive Systems GmbH Address : Konrad-Zuse-Straße 10 Böblingen Foreign States 71034 Country : Germany Chronology : In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it Part 573 Safety Recall Report 21V-354 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other. MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed. Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. Please see Chronology Supplement. Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. Part 573 Safety Recall Report 21V-354 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Software of the MBUX multimedia system according to specifications. Remedy Software A2479042900 Identify How/When Recall Condition was Corrected in Production : An updated software in the production ensures that this issue can no longer occur from May 3, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers will be notified of the pending voluntary recall campaign on May 21, 2021. Owners will be notified of the voluntary recall campaign approximately one week after launch to the dealers on July 13, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 21, 2021 – NR Planned Owner Notification Date : JUL 13, 2021 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-354 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUL 01, 2021 NHTSA Recall No. : 21V-354 Manufacturer Recall No. : 2021050012 Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 343,191 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA250 16,232 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz CLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA35 AMG 1,789 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE350 59,007 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE450 9,500 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2021 Mercedes-Benz GLE53 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG 2,051 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE580 1,555 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2021 Mercedes-Benz GLE63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE63 AMG S 1,083 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2021 Mercedes-Benz GLE53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG Coupe 7,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Mercedes-Benz GLE63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE63 AMG S Coupe 877 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2020-2021 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS450 31,724 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS580 4,038 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2021 Mercedes-Benz Maybach GLS600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 Maybach GLS600 421 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz GLS63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLS63 AMG 1,526 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2019-2021 A220 20,001 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2020-2021 Mercedes-Benz A35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 A35 AMG 1,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 30, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2021-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 1,292 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2021 Mercedes-Benz E53 AMG Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 E53 AMG Cabriolet 242 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz E53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG 549 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E350 10,097 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB250 42,830 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2020 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz MY2020-2020 GLC350e 1,175 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2020-2021 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC43 AMG 2,843 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2021-2021 Mercedes-Benz GLB35 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB35 AMG 1,055 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2020-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC300 81,183 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2020-2021 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC63 AMG 704 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2021-2021 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS450 1,015 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2021-2021 Mercedes-Benz E63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S 419 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2021-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA250 22,659 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2021-2021 Mercedes-Benz CLS53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS53 AMG 246 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2021-2021 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Wagon 594 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2021-2021 Mercedes-Benz GLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA35 AMG 989 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2021-2021 Mercedes-Benz E63 AMG S Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S Wagon 112 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLA45 AMG 456 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2021-2021 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Coupe 966 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2021-2021 Mercedes-Benz AMG GT43 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT43 4 Door Coupe 1,061 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2021 Mercedes-Benz AMG GT53 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 53 4 Door Coupe 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2021-2021 Mercedes-Benz E53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG Coupe 268 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2021-2021 Mercedes-Benz AMG GT63 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 63 4 Door Coupe 168 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Cabriolet 1,293 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2020-2021 Mercedes-Benz GLC43 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 43 AMG Coupe Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2021-2021 Mercedes-Benz AMG GT63S Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT63S 4 Door Coupe 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2020-2021 Mercedes-Benz GLC300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC300 Coupe 7,707 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2020-2021 Mercedes-Benz GLC63 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 63 AMG Coupe 229 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2020-2021 Mercedes-Benz GLC63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC63 AMG S Coupe 482 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2020-2021 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA45 AMG 852 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform), A-Class (177 platform), E-Class (213 platform), E-Class Coupe/Convertible (238 platform), GLA/GLB-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GTClass 4-doors Coupe (290 platform) vehicles the MBUX multimedia system software might not meet specifications. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. Description of the Cause : Due to a deviation in the development process, the MBUX multimedia system software might not meet current production specifications. Identification of Any Warning that can Occur : If the issue occurs, the customer might notice that the rearview camera image is not available. Part 573 Safety Recall Report 21V-354 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MBUX Software Component Description : NR Component Part Number : A2479042800 Component Name 2 : MBUX Software Component Description : NR Component Part Number : A1679048200 Component Name 3 : MBUX Software Component Description : NR Component Part Number : A1679048500 Component Name 4 : MBUX Software Component Description : NR Component Part Number : A1679048900 Component Name 5 : MBUX Software Component Description : NR Component Part Number : A1679040201 Component Name 6 : MBUX Software Component Description : NR Component Part Number : A2479041400 Component Name 7 : MBUX Software Component Description : NR Component Part Number : A2479042700 Part 573 Safety Recall Report 21V-354 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : MBUX Software Component Description : NR Component Part Number : A2479041700 Component Name 9 : MBUX Software Component Description : NR Component Part Number : A2479043100 Component Name 10 : MBUX Software Component Description : NR Component Part Number : A2479041900 Component Name 11 : MBUX Software Component Description : NR Component Part Number : A2479042100 Component Name 12 : MBUX Software Component Description : NR Component Part Number : A2479042400 Component Name 13 : MBUX Software Component Description : NR Component Part Number : A2479042200 Component Name 14 : MBUX Software Component Description : NR Component Part Number : A2479042600 Part 573 Safety Recall Report 21V-354 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Harman/Becker Automotive Systems GmbH Address : Konrad-Zuse-Straße 10 Böblingen Foreign States 71034 Country : Germany Chronology : In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other. MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed. Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. Please see Chronology Supplement. Part 573 Safety Recall Report 21V-354 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the MBUX multimedia system according to specifications. Remedy Software A2479042900 Identify How/When Recall Condition was Corrected in Production : An updated software in the production ensures that this issue can no longer occur from May 26, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on May 21, 2021. Dealers will be notified of the additional vehicles on July 2, Part 573 Safety Recall Report 21V-354 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 2021. A final owner notification is scheduled to begin June 28, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 21, 2021 – NR Planned Owner Notification Date : JUN 28, 2021 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-354 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Mercedes-Benz USA, LLC Submission Date : JUN 25, 2021 NHTSA Recall No. : 21V-354 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Mercedes-Benz USA, LLC Address : 13470 International Parkway Jacksonville FL 32218 Company phone : 1-877-496-3691 Population : Number of potentially involved : 343,191 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2021 Mercedes-Benz CLA250 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA250 16,232 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2021 Mercedes-Benz CLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA45 AMG 852 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2020-2021 Mercedes-Benz GLE350 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE350 59,007 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2020-2021 Mercedes-Benz GLE450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE450 9,500 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2021 Mercedes-Benz GLE53 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG 2,051 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2020-2021 Mercedes-Benz GLE580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE580 1,555 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2021-2021 Mercedes-Benz GLE63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE63 AMG S 1,083 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 8 : 2021-2021 Mercedes-Benz GLE53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLE53 AMG Coupe 7,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2021-2021 Mercedes-Benz GLE63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLE63 AMG S Coupe 877 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 10 : 2020-2021 Mercedes-Benz GLS450 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS450 31,724 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2020-2021 Mercedes-Benz GLS580 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLS580 4,038 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 12 : 2021-2021 Mercedes-Benz Maybach GLS600 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 Maybach GLS600 421 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 13 : 2021-2021 Mercedes-Benz GLS63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLS63 AMG 1,526 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 14 : 2019-2021 Mercedes-Benz A220 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2019-2021 A220 20,001 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2020-2021 Mercedes-Benz A35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 A35 AMG 1,535 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 30, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 16 : 2021-2021 Mercedes-Benz E450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 1,292 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 17 : 2021-2021 Mercedes-Benz E53 AMG Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz 2021 E53 AMG Cabriolet 242 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 18 : 2021-2021 Mercedes-Benz E53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG 549 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 19 : 2021-2021 Mercedes-Benz E350 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E350 10,097 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 20 : 2020-2021 Mercedes-Benz GLB250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLB250 42,830 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 21 : 2020-2020 Mercedes-Benz GLC350e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Mercedes-Benz MY2020-2020 GLC350e 1,175 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 22 : 2020-2021 Mercedes-Benz GLC43 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC43 AMG 2,843 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 23 : 2021-2021 Mercedes-Benz GLB35 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLB35 AMG 1,055 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 24 : 2020-2021 Mercedes-Benz GLC300 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC300 81,183 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 25 : 2020-2021 Mercedes-Benz GLC63 AMG Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 GLC63 AMG 704 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 26 : 2021-2021 Mercedes-Benz CLS450 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS450 1,015 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 27 : 2021-2021 Mercedes-Benz E63 AMG S Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S 419 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 28 : 2021-2021 Mercedes-Benz GLA250 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA250 22,659 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 29 : 2021-2021 Mercedes-Benz CLS53 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 CLS53 AMG 246 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 30 : 2021-2021 Mercedes-Benz E450 Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Wagon 594 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 31 : 2021-2021 Mercedes-Benz GLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz 2021 GLA35 AMG 989 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 32 : 2021-2021 Mercedes-Benz E63 AMG S Wagon Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E63 AMG S Wagon 112 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 33 : 2021-2021 Mercedes-Benz GLA45 AMG Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 GLA45 AMG 456 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 34 : 2021-2021 Mercedes-Benz E450 Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Coupe 966 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 35 : 2021-2021 Mercedes-Benz AMG GT43 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT43 4 Door Coupe 1,061 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 36 : 2021-2021 Mercedes-Benz AMG GT53 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 53 4 Door Coupe 876 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 37 : 2021-2021 Mercedes-Benz E53 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E53 AMG Coupe 268 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 11 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 38 : 2021-2021 Mercedes-Benz AMG GT63 Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021-2021 AMG GT 63 4 Door Coupe 168 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 39 : 2021-2021 Mercedes-Benz E450 Cabriolet Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 E450 Cabriolet 1,293 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 40 : 2020-2021 Mercedes-Benz GLC43 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 43 AMG Coupe Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 12 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 41 : 2021-2021 Mercedes-Benz AMG GT63S Four Door Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2021 AMG GT63S 4 Door Coupe 349 Vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 42 : 2020-2021 Mercedes-Benz GLC300 Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC300 Coupe 7,707 Vehicles The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 43 : 2020-2021 Mercedes-Benz GLC63 AMG Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC 63 AMG Coupe 229 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-354 Page 13 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 44 : 2020-2021 Mercedes-Benz GLC63 AMG S Coupe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Mercedes-Benz 2020-2021 GLC63 AMG S Coupe 482 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 45 : 2020-2021 Mercedes-Benz CLA35 AMG Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Mercedes-Benz MY2020-2021 CLA35 AMG 1,789 vehicles. The recall population was determined through production records. Vehicles outside of the recall population do not have the affected MBUX software according to current production specifications. Production Dates : MAY 29, 2018 – APR 30, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019 – 2021 CLA-Class (118 platform), GLE/GLS-Class (167 platform), A-Class (177 platform), E-Class (213 platform), E-Class Coupe/Convertible (238 platform), GLA/GLB-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GTClass 4-doors Coupe (290 platform) vehicles the MBUX multimedia system software might not meet specifications. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted which could increase a risk of a crash or injury. Description of the Cause : Due to a deviation in the development process, the MBUX multimedia system software might not meet current production specifications. Identification of Any Warning that can Occur : If the issue occurs, the customer might notice that the rearview camera image is not available. Part 573 Safety Recall Report 21V-354 Page 14 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MBUX Software Component Description : NR Component Part Number : A2479042800 Component Name 2 : MBUX Software Component Description : NR Component Part Number : A1679048200 Component Name 3 : MBUX Software Component Description : NR Component Part Number : A1679048500 Component Name 4 : MBUX Software Component Description : NR Component Part Number : A1679048900 Component Name 5 : MBUX Software Component Description : NR Component Part Number : A1679040201 Component Name 6 : MBUX Software Component Description : NR Component Part Number : A2479041400 Component Name 7 : MBUX Software Component Description : NR Component Part Number : A2479042700 Part 573 Safety Recall Report 21V-354 Page 15 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : MBUX Software Component Description : NR Component Part Number : A2479041700 Component Name 9 : MBUX Software Component Description : NR Component Part Number : A2479043100 Component Name 10 : MBUX Software Component Description : NR Component Part Number : A2479041900 Component Name 11 : MBUX Software Component Description : NR Component Part Number : A2479042100 Component Name 12 : MBUX Software Component Description : NR Component Part Number : A2479042400 Component Name 13 : MBUX Software Component Description : NR Component Part Number : A2479042200 Component Name 14 : MBUX Software Component Description : NR Component Part Number : A2479042600 Part 573 Safety Recall Report 21V-354 Page 16 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Harman/Becker Automotive Systems GmbH Address : Konrad-Zuse-Straße 10 Böblingen Foreign States 71034 Country : Germany Chronology : In mid-July 2020, MBAG launched an investigation after receiving reports from the field describing situations where the rearview image in various vehicle platforms remained blank after the transmission was placed in reverse. The initial information that MBAG received from these reports was general in nature and did not point to any particular reason for the anomaly. MBAG proceeded to obtain a vehicle from the field for additional analysis in late summer of 2020. In cooperation with the MBUX system supplier, MBAG conducted an analysis of the vehicle throughout autumn of 2020. During the course of the testing, MBAG became aware of other reports from the field that indicated a possible issue with the performance of the MBUX system and rearview camera display. In these instances, customers reported a brief interruption of the rearview image after which it would immediately reappear. In the winter of 2020 and into 2021 MBAG worked to identify the conditions that appeared to affect the performance of the MBUX system under these two potential failure mechanisms. These aspects were further considered including whether they were related issues and any influence on each other. MBAG’s investigation revealed that the MBUX system may not initialize as intended depending on a specific combination of conditions such as component tolerances and temperatures. If those conditions were to occur, the rearview camera image might not be displayed. Further, through the investigation it was found that there is a possibility that an ongoing writing operation on the hard drive of the MBUX multimedia system could be interrupted during the “shut down” phase of the system. If this were to occur, the unprocessed data could be stored on the hard drive and the next time the MBUX system was initiated, while the system would restart as intended, it then could reboot itself approximately 50 seconds after system initiation. Please see Chronology Supplement. Part 573 Safety Recall Report 21V-354 Page 17 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Either an authorized Mercedes-Benz dealer or an over-the-air (“OTA”) update will update the communication module software for the MBUX system on the affected vehicles. All customers will be mailed recall notification letters as required under federal regulations. For vehicles with a “Mercedes Me” subscription service, the software update will be performed OTA and so a dealer visit is not required. For vehicles without a Mercedes Me subscription service, the notification letter will advise the customer that they may opt out of the OTA update and visit an authorized Mercedes-Benz dealer to have the update performed. If the customer does not opt out within the specified period, the update will be performed OTA with the vehicle thereafter. Depending on conditions such as network coverage and consistency of the data connection, if the OTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized dealer to have the update performed. Customers who subscribe to the Mercedes Me service may check the status of the update through the associated website and/or through the Mercedes Me App. If the vehicle is subscribed to the Mercedes Me Connect services, the current status of the remote software update will be listed on the Mercedes Me connect webpage under “Software Update”. Further information regarding software updates can be found in the Operator’s Manual. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described. Pursuant to 49 C.F.R. § 577.11(e), MBUSA does not plan to provide notice about pre-notice reimbursement to owners since the involved vehicles would not have been previously subject to the condition described and all remain covered under the new vehicle warranty. How Remedy Component Differs from Recalled Component : Software of the MBUX multimedia system according to specifications. Remedy Software A2479042900 Identify How/When Recall Condition was Corrected in Production : An updated software in the production ensures that this issue can no longer occur from May 26, 2021 onwards. Recall Schedule : Description of Recall Schedule : Dealers were notified of the pending voluntary recall campaign on May 21, 2021. Dealers will be notified of the additional vehicles on July 2, 2021. Owners will be notified of the voluntary recall campaign Part 573 Safety Recall Report 21V-354 Page 18 The information contained in this report was submitted pursuant to 49 CFR §573 approximately one week after launch to the dealers on July 13, 2021. A copy of all communications will be provided when available. Planned Dealer Notification Date : MAY 21, 2021 – NR Planned Owner Notification Date : JUL 13, 2021 – NR * NR – Not Reported
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